Best Holidays Car Parking Reviews 84

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers had a great experience with this company. Customers are really happy with the service provided, consistently praising the staff for their helpfulness and positive attitude. People frequently highlight the excellent delivery service and appreciate the overall positive experience during their holidays. However, some customers also noted issues with the booking process, mentioning instances where their car was not ready or they experienced long waiting times for its return. A few other people also expressed concerns about the car's condition or usage upon its return.

What people talk about most

Service

Users describe positive interactions with service, highlighting the efficiency and politeness of staff. Many... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the helpfulness, politeness, and... See more

Booking process

Clients share ambiguous opinions on the booking process. Some customers found the online booking easy and... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed and... See more

Holidays

People report positive experiences with holidays. Many customers express delight with the service, noting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Brilliant service. On my way to the airport, they called me to ask how long I would be so I gave them ETA. As soon as I arrived, they helped me with my luggage onto the van & we headed straight... See more

Rated 4 out of 5 stars

booked via Best Holidays Car Parking. Used Maple Valet which I had used the prior year and could not fault Maple as the location is literally 3 minutes from the terminal at Birmingham. Would use again... See more

Company replied

Rated 4 out of 5 stars

Left our car with the attendant. Called as per instructions and the car was delivered within 15 mins of us calling.

Company replied

Rated 5 out of 5 stars

Best Holiday Parking was excellent. On departure the driver arrived within ten minutes and he was waiting when we returned. It's the £7 Gatwick charge that spoils the experience. How long before it... See more


Company details

  1. Parking Lot

Written by the company

Best Holidays Car Parking ltd. is the UK market leader in airport parking providers, with its extra feature of advance booking. Best Holidays Car Parking ltd only uses reputable parking slots which are fully insured and maintain a high customer satisfaction rating. We offer free amendments and cancellations if you choose to book flexible product.


Contact info

4.0

Great

TrustScore 4 out of 5

84 reviews

5-star
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1-star

Replied to 28% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Left me stranded and did not refund or compensate me

I would never recommend anyone booking this car parking provider. I booked my service at 12:30 and at 12noon when i was 30 mins away from the airport i called the collection number which stated "this number is disconnected", i also called the whatsapp number that had sent my booking confirmation and it did not go through i was blocked. I further emailed the help email on their website and never got a response. I was then forced to book and pay for more expensive parking 20 mins before my flight and paid an extortionate amount and almost missed my flight. I got a text message from their whatapp at 4:30pm asking if my car collection went well which made me very livid as no one had collected my car or bothered to return my calls. I was promised an investigation and refund and compensation and to date nothing has been done. I had to do a chargeback from my credit card to get the money back but i am owed a formal apology plus compensation for what has happened. I have been recieving random ridiculous messages on whatsapp from "customer services" with empty promises of an investigation or refund. All i can say is DO NOT BOOK WITH THESE SCAMMERS!!!!!!!

February 25, 2026
Unprompted review
Rated 1 out of 5 stars

I would give 0 stars if i could

I would give 0 stars if i could. Rang the number constantly for over 30 minutes with no answer. Arrived the the airport with no one to pick up our car. Ended up booking urgent parking which cost us extra money. Avoid at all cost. SCAMMERS!!!!!!!

December 28, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional experience

Exceptional experience! On my way to the airport, they reached out to ask for my estimated arrival time. True to their word, once I got there, they promptly assisted me with my bags onto the van, and we proceeded directly to the airport drop-off. After touching down at 1 am, I informed them that I had arrived, cleared passport control, and picked up my luggage. Within just 5-10 minutes, they picked me up from the drop-off point and took me straight to my vehicle. The whole process was seamless and cost a fraction of what I'd pay for official Gatwick parking or other pricey meet and greet services. I'll definitely choose them again in the future. Much appreciated!

December 21, 2025
Unprompted review
Rated 1 out of 5 stars

A warning about SIMPLE PARKING

I booked thro this company which used SIMPLE PARKING who haven't answered the phone number they gave me for any queries for 2 weeks. Contacted Best Holidays for an explanation - they have yet to respond
Booking Ref HCP-VIGP

November 22, 2025
Unprompted review
Rated 5 out of 5 stars

Stress free and quick

A little confusing on departure but maybe because we missed some of the detail but has to be the quickest and stress free I have ever left Stanstead airport

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

The best meet and greet car park…

The best meet and greet car park service we have received. The driver was waiting for us at the airport car park both on departure and arrival, very courteous and polite staff. Deserve 10 stars for the service provided

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Totally Exceeded Expectations

Context: this was our 9th holiday car parking this year.

Experience: Exemplary! Driver was already waiting for us on departure and was cheerful and courteous at 5AM. On collection, the car was delivered within 10 minutes of our reaching the collection point.

Price: Highly Competitive

Result: we shall use again without reservation (of the service we expect!)

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent meet and greet service

Excellent experience. Meet and Greet was efficient with minimal waiting. The driver was extremely helpful and as my car was very low on fuel, kindly agreed to put 5 litres in the tank on his way to the depot.

September 13, 2025
Unprompted review
Rated 4 out of 5 stars

Brilliant service.

Brilliant service.
On my way to the airport, they called me to ask how long I would be so I gave them ETA. As soon as I arrived, they helped me with my luggage onto the van & we headed straight to the airport drop off.
Upon landing at 1am, I called to let them know I had landed, passed passport control & collected my luggage. Waited 5-10mins & they collected me from drop off point & headed straight to my car.
It was all very easy & fraction of the price paying for official Gatwick car parking services or other extortionate meet & greet services.

Will definitely use them in the future.
Thank you

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience! Easy booking on line. Meet and greet service was great, the collection of the car was on time as was the return delivery, no delays. The attendants were polite and helpful. Will be using them again and would highly recommend.

June 4, 2025
Unprompted review

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