Brilliant service. On my way to the airport, they called me to ask how long I would be so I gave them ETA. As soon as I arrived, they helped me with my luggage onto the van & we headed straight... See more
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Review summary
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booked via Best Holidays Car Parking. Used Maple Valet which I had used the prior year and could not fault Maple as the location is literally 3 minutes from the terminal at Birmingham. Would use again... See more
Company replied
Left our car with the attendant. Called as per instructions and the car was delivered within 15 mins of us calling.
Company replied
Best Holiday Parking was excellent. On departure the driver arrived within ten minutes and he was waiting when we returned. It's the £7 Gatwick charge that spoils the experience. How long before it... See more
Company details
Written by the company
Best Holidays Car Parking ltd. is the UK market leader in airport parking providers, with its extra feature of advance booking. Best Holidays Car Parking ltd only uses reputable parking slots which are fully insured and maintain a high customer satisfaction rating. We offer free amendments and cancellations if you choose to book flexible product.
Contact info
100 Western Road Cambuslang, G72 8EG, Glasgow, United Kingdom
- +44 078 8332 0607
- info@holidayscarparking.uk
- holidayscarparking.uk
4.0
Great
84 reviews
Replied to 28% of negative reviews
Typically replies within 48 hours
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Very good service easy to book online…
Very good service easy to book online and collection and returning of the vehicle was easy as well.
February 11, 2025
Unprompted review
Reply from Best Holidays Car Parking
Thank you so much for your 5-star review! 🌟
We're thrilled to hear you had a great experience. Your support means a lot to us, and we look forward to serving you again soon. Safe travels and take care!
Best regards,
The Best Holidays Car Parking Team
IT DID THE JOB
July 21, 2025
Unprompted review
Reply from Best Holidays Car Parking
Thank you so much for your 5-star review! 🌟
We're thrilled to hear you had a great experience. Your support means a lot to us, and we look forward to serving you again soon. Safe travels and take care!
Best regards,
The Best Holidays Car Parking Team
Arrived at the car park and found the…
Arrived at the car park and found the staff very helpful. The car park is a matter of minutes from Heathrow so is perfect.
November 15, 2024
Unprompted review
Reply from Best Holidays Car Parking
Thank you so much for your 5-star review! 🌟
We're thrilled to hear you had a great experience. Your support means a lot to us, and we look forward to serving you again soon. Safe travels and take care!
Best regards,
The Best Holidays Car Parking Team
We used Copthall park and ride
We used Copthall park and ride. Unfortunately it was December and after heavy rain and road works access to car park was very difficult. Would not recommend using in the winter OK in the summer when dry.
Bus to take us to and from the airport was adequate.
December 1, 2024
Unprompted review
Reply from Best Holidays Car Parking
Thank you so much for your 5-star review! 🌟
We're thrilled to hear you had a great experience. Your support means a lot to us, and we look forward to serving you again soon. Safe travels and take care!
Best regards,
The Best Holidays Car Parking Team
Can't fault the service,very often you…
Can't fault the service,very often you have to call them once you have your luggage, but they called me asked if I had my luggage, and told me which car park and which level, as we were crossing the road saw my car go by, by the time we arrived on the level the guy was waiting for us, will definitely be using them again.
July 1, 2025
Unprompted review
Reply from Best Holidays Car Parking
Thank you so much for your 5-star review! 🌟
We're thrilled to hear you had a great experience. Your support means a lot to us, and we look forward to serving you again soon. Safe travels and take care!
Best regards,
The Best Holidays Car Parking Team
Three out of three
Have now used them 3 times over the course of 6 months, and twice with a VERY EARLY start! But there has always been someone (ie a human!) to communicate with. App simple to use too
Brian & Jane
June 13, 2025
Unprompted review
Reply from Best Holidays Car Parking
Thank you so much for your 5-star review! 🌟
We're thrilled to hear you had a great experience. Your support means a lot to us, and we look forward to serving you again soon. Safe travels and take care!
Best regards,
The Best Holidays Car Parking Team
no problems at all
no problems at all, smooth transition...there when we arrived, there when we returned. does what it says on the tin! cant ask for more.
May 19, 2025
Unprompted review
Reply from Best Holidays Car Parking
Thank you so much for your 5-star review! 🌟
We're thrilled to hear you had a great experience. Your support means a lot to us, and we look forward to serving you again soon. Safe travels and take care!
Best regards,
The Best Holidays Car Parking Team
booked via Best Holidays Car Parking
booked via Best Holidays Car Parking. Used Maple Valet which I had used the prior year and could not fault Maple as the location is literally 3 minutes from the terminal at Birmingham. Would use again
February 12, 2025
Unprompted review
Reply from Best Holidays Car Parking
Thank you so much for your review! 🌟
We're thrilled to hear you had a great experience. Your support means a lot to us, and we look forward to serving you again soon. Safe travels and take care!
Best regards,
The Best Holidays Car Parking Team
They must be avoided at all costs
They must be avoided at all costs. The worst car parking company ever! They had my car for three months and were supposed to charge it but didn't, They then blew my alternator trying to get the car started & I had to wait with my now broken & very dirty car to be picked up by the RAC for nearly 6 hours with no water or food on the honest day of the year! They now refuse to give me their insurance company details & nobody returns calls or emails They promised here on Trust pilot a response & transparency, they months later avoid my call & have provided neither ! DO NOT USE THIS COMPANY.
June 20, 2025
Unprompted review
Reply from Best Holidays Car Parking
Dear Jennifer,
We are truly sorry to hear about your experience and the inconvenience you faced. Please be assured that we take such matters very seriously.
As mentioned in our ongoing email communication, we have already initiated a thorough investigation with the service provider involved. You have been cc’d in that correspondence for full transparency, and we are following up closely to ensure a prompt and fair resolution.
Your satisfaction and trust are very important to us, and we are committed to resolving this matter on priority.
Thank you for your patience and understanding.
Kind regards,
Customer Support Team
Best Holidays Car Parking
Left our car with the attendant
Left our car with the attendant. Called as per instructions and the car was delivered within 15 mins of us calling.
June 8, 2025
Unprompted review
Reply from Best Holidays Car Parking
Thank you so much for your review! 🌟
We're thrilled to hear you had a great experience. Your support means a lot to us, and we look forward to serving you again soon. Safe travels and take care!
Best regards,
The Best Holidays Car Parking Team
Good service
Phones picked up quickly, timely pick-up and departure, car is good condition on pick-up
April 19, 2025
Unprompted review
Reply from Best Holidays Car Parking
Thank you so much for your 5-star review! 🌟
We're thrilled to hear you had a great experience. Your support means a lot to us, and we look forward to serving you again soon. Safe travels and take care!
Best regards,
The Best Holidays Car Parking Team
Great experience with Best Holidays Car…
Great experience with Best Holidays Car Parking, smooth drop-off, friendly staff, and the car was ready on return. Will definitely use again!
April 18, 2025
Unprompted review
Reply from Best Holidays Car Parking
Thank you so much for your 5-star review! 🌟
We're thrilled to hear you had a great experience. Your support means a lot to us, and we look forward to serving you again soon. Safe travels and take care!
Best regards,
The Best Holidays Car Parking Team
Couldn’t fault the service
Couldn’t fault the service. It was timely and efficient. There was no waiting involved. Very polite friendly service. Would use again
June 9, 2025
Unprompted review
Reply from Best Holidays Car Parking
Thank you so much for your 5-star review! 🌟
We're thrilled to hear you had a great experience. Your support means a lot to us, and we look forward to serving you again soon. Safe travels and take care!
Best regards,
The Best Holidays Car Parking Team
Drivers were very courteous an arrived…
Drivers were very courteous an arrived within 15 mins . I was surprised to receive a call from the driver on our return pickup. I was worried as no paperwork was exchanged. They also accommodated me for the flight time changes without any hassle. I will use them again.
April 24, 2025
Unprompted review
Reply from Best Holidays Car Parking
Dear Dr. Narinder,
Thank you so much for your kind words and for taking the time to share your experience!
We’re delighted to hear that our drivers were courteous and prompt, and that your return pickup went smoothly. We understand how important clear communication and flexibility are—especially when travel plans change—and we’re glad we could accommodate you without any hassle.
Your trust means a lot to us, and we look forward to welcoming you back on your next trip!
Best regards,
The Best Holidays Car Parking Team
If I could rate it a zero I could
If I could rate it a zero I could. We use meet and greet very often and usually get a reliable service. Not this time! Not only were the driver unresponsive and terribly late both times. He also didn't communicate at all that he would be late but we had to call and chase. The first time the guy hung up on me saying I was rude when I said it was unacceptable that i had called twice to inform about a slight delay in arrival time ans when we arrived he said he had been there and left and now it would be another 25 min. On the way back after a 20h flight with 2 small children I called for pick up as per instruction, he said 30 min but after 40 min and still not showing up i called again and he said you have to go somewhere else otherwise it will be 30 min longer and it is up to you. I said I cannot drag the kids now somewhere else than the meeting spot when we have already waited here for such a long time he said ok 'suit yourself'. I understand traffic can be bad but I expect the driver to communicate with us if he expects to be 30 min extra already 40 min post the initial call. Incredibly rude and unreliable service and we will never book again.
April 20, 2025
Unprompted review
Reply from Best Holidays Car Parking
Dear Warrick Carey,
Hope you are doing well. based on the information you have provide, your booking is not with us you may have booked with some other provider. we request you to please remove the review. if you have any further questions please feel free to get to us on info@holidayscarparking.uk.
Thanks
We booked two cars to be parked by your…
We booked two cars to be parked by your valet service at Gatwick South Terminal.
Very straight forward drop off and collection. Worked like a Swiss watch - very efficiently :)
Can't fault the driver who was very courteous and helpful.
April 1, 2025
Unprompted review
No show and no response!
You have actually asked me for feedback yet you didn’t answer my calls from 30mins to my arrival at the airport. You completely ignored my calls and I was left stranded and was minutes from missing my flight. I had to pay £140 to park my car last minute. You haven’t responded to calls since or emails that I’ve sent. I would like a refund, an apology and reimbursement for the amount I’ve had to now pay because you didn’t provide the service I had booked and paid for in advance. I look forward to hearing from you.
April 4, 2025
Reply from Best Holidays Car Parking
Dear Gemma,
Thank you for taking the time to share your feedback, and please accept our sincerest apologies for the distress and inconvenience you experienced.
We’ve thoroughly investigated the matter with the service provider responsible for your booking. Unfortunately, we were informed that the assigned driver was unexpectedly involved in an accident shortly before your scheduled pickup. This unforeseen incident meant they were unable to fulfill the service as planned, and we deeply regret that you were not informed in time.
We fully understand how frustrating and stressful this must have been, especially given the impact it had on your travel plans and the additional cost you incurred. Please be assured that we take this matter very seriously, and we are actively working with the service provider to secure appropriate compensation on your behalf.
Again, we are truly sorry for the inconvenience caused. We appreciate your patience while we work to resolve this for you, and we will be in touch shortly with an update.
Kind regards,
Customer Service Team
Meet & Greet Did Not Turn Up, no response from Holiday Car Parling
I booked & paid for a meet and greet parking service through Holiday Car Parking. The person I was supposed to meet never turned up to collect my car and had his phone switched off. I had to make my own on-the-spot parking arrangements at significant cost otherwise my family and I would have missed my flight. I have contacted Holiday Car Parking 4 times in the past 5 days, 3 via email and once via their website contact form. To date, no acknowledgement and no reply. Appalling service from start to finish.
April 2, 2025
Unprompted review
Please never use Holiday car parking
Please never use Holiday car parking ! After we booked the meet and greet parking option at Stansted Airport and received the confirmation, we drove to the airport on07.03.25 and we called the parking company . To our surprise the company told us that we don’t have a reservations , this was because they did not received our booking confirmation from the Holiday Car parking website. I had a printed copy of our reservation and luckily they managed to help us, however we needed to drive to their venue and pick up the driver who returned to the car park in our car after we got dropped at the airport. I contacted Holiday car parking on the day by email sharing the issues regarding the booking and they never responded. I will never use Holiday car parking website! Please be aware!
March 7, 2025
Unprompted review
Reply from Best Holidays Car Parking
Dear H.A,
Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience and confusion you experienced with your booking on 07.03.25.
We have investigated the issue with the service provider and discovered that, due to a technical error, they did not initially receive the confirmation of your reservation from our system. As a result, they were not aware of your booking when you first contacted them, which understandably caused concern.
Fortunately, after being contacted, the service provider got in touch with us and we were able to immediately confirm your reservation. We’re relieved to hear they were able to accommodate you and complete the service despite the confusion, although we understand the extra steps you had to take were frustrating and not what you expected from a "meet and greet" service.
We also want to sincerely apologise for the lack of response to your email on the day. This is not the level of service we aim to provide, and we are reviewing our internal processes to ensure this does not happen again.
Your feedback is incredibly valuable and helps us improve the experience for all of our customers. We are currently working with the service provider to ensure better communication and system reliability moving forward.
If there’s anything further we can assist you with, please don’t hesitate to reach out.
Kind regards,
Customer Support Team
Great experience with Holiday car…
Great experience with Holiday car parking the guy that picked up the car and dropped it back to us was excellent on time no wait and very helpful and friendly. We will use them again.
March 11, 2025
Unprompted review
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