Positive: no long waiting time. Friendly staff. Negative: could not provide a swift response and not expected to revert back within the same day. So, overall assessment will need to wait until I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
One of the reasons I use Saxo is their excellent client service. Jaya is a shining example of that. She has excellent product knowledge and superb client communication skills. She knew exactly how the... See more
Company replied
I made a panic call to the customer support at Saxo. Pranav made sure that I clamed down first. I explained the issue and he explained me what they would do and what should I expect in the coming mome... See more
Ik was zeer zeer goed geholpen , Dhr David was behulpzaam, vriendelijk, geduldig, just like everyone else who has helped me in the past, real asset to Saxo bank. Congratulations. Kind regards, Ange... See more
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Company details
Written by the company
Saxo is an international award-winning investment firm for investors and traders who are serious about making more of their money. Saxo’s clients enjoy broad access to global capital markets across asset classes on our industry-leading platforms. With headquarters in Copenhagen, Saxo has more than 2,300 professionals in financial centres around the world, including London, Singapore, Amsterdam, Zurich, Dubai and Tokyo.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTraderGO, our award-winning platform for web or mobile, with access to our full range of trading products and advanced tools SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more SaxoTraderPRO, our most advanced platform, with a wide array of professional-grade trading tools To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, crypto FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.2 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
Philip Heymans Allé 15, 2900, Hellerup, Denmark
- home.saxo
3.7
Average
9K reviews
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Correct advice to resolve problem.
My question was answered and the steps necessary to resolve my problem were clearly outlined. Having followed the instructions provided, my problem was resolved.
June 30, 2026
Unprompted review
Reply from Saxo Group
Dear Vasileios,
Thank you for your kind review. We are pleased to hear that our agent was able to assist you with your issue in an effective and clear manner. We always strive to support our clients as best as we can.
If you have any further questions or concerns, please do not hesitate to contact us.
Kind regards,
Joanne Ӏ Saxo Bank
Excellent broker and customer support
Very user friendly platform, good rates, very well regulated broker and excellent customer support.
July 10, 2026
Unprompted review
Reply from Saxo Group
Dear Michael,
Thank you for your kind words. We are very pleased to hear that you are satisfied with both our services and our customer support. We continuously work on improving and strive to make the experience for our clients as positive as possible.
If you have any questions or need further assistance, please do not hesitate to contact us.
Kind regards,
Catherine Ӏ Saxo Bank
I got the help i need from customer…
I got the help i need from customer service
July 9, 2026
Unprompted review
Reply from Saxo Group
Dear Swetha,
Thank you so much for your review, we really appreciate it! We are also happy to hear that our client service colleagues has helped you, and should you need our help again, please do not hesitate to reach out to us.
Best regards
Henrik, Saxo Bank
Miles better than your HL AJ Interactive or IG
Miles better than your HL, AJ, Interactive or IG. Professional and personalised account management for serious investors and traders. Very positive changes since the recent Safra acquisition. Special thanks to Lucy for doing a great job !
June 1, 2026
Unprompted review
Reply from Saxo Group
Hi Mal,
This absolutely made our day – thank you.
We’re thrilled to hear that you value the professional and personalised account management we provide for serious investors and traders, and that you’ve noticed the positive changes since the recent Safra acquisition.
Lucy will be over the moon with your special mention – we’ll make sure your feedback is shared with her and the wider team.
If you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund the account, you both will be eligible for referral benefits of 500 GBP each as Commission Credits, according to the current campaign in your region.
Thanks again for being a Saxo client and for taking the time to share such fantastic feedback.
Best regards
Jaya Satija
Very helpful customer support
Recently set up a trading account with Saxo. Great introductory call that sorted out all of my queries and needs to move forward.
July 8, 2026
Unprompted review
Reply from Saxo Group
Hi Crawford,
Love this – that’s exactly the kind of start we hope new clients have. It’s great to hear that the introductory call cleared your questions and gave you what you needed to move forward with confidence.
Since you’ve had a good first experience, if you know friends, family or colleagues in the UK who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund an account, you’ll both be eligible for GBP 500 each in Commission Credits, in line with the current UK referral campaign.
Thank you again for the lovely feedback.
Best regards
Jaya Satija
Panic call to problem solved
I made a panic call to the customer support at Saxo. Pranav made sure that I clamed down first. I explained the issue and he explained me what they would do and what should I expect in the coming moments and also days.Assurance from his side made me feel confident that the problem would get solved. The instructions on my next steps were also clear and I did receive prompt responses from him. In the world of chat bots and almost no human interaction, I really thank him and the entire team for being patient to understand the problem, providing empathy when needed, being human despite being absolutely professional.
July 6, 2026
Unprompted review
Highly recommended trading platform
The Saxo trading platform is suitable for both investors and traders. It offers a broad range of instruments spanning multiple asset classes and currencies. With a clear layout, it is reliable and easy to trade and includes detailed information and research on the markets. Their customer service is particularly responsive and helpful and is backed up by supportive relationship managers. Low execution costs generally are allied with extra benefits based on a client tier system. I have been with Saxo for many years and highly recommend them.
July 7, 2026
Unprompted review
Reply from Saxo Group
Hi Michael,
Thank you for such a thoughtful and detailed review. It means a lot to hear this from someone who has been with Saxo for many years. Knowing that you find the platform reliable across asset classes, appreciate the research and layout, and feel well supported by both our customer service and relationship managers is exactly the kind of long‑term experience we aim to deliver. Your recommendation really counts.
Since you’ve had a positive journey with us over the years, if you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund the account, you’ll both be eligible for referral benefits of GBP 500 each as Commission Credits, according to the current campaign in your region.
Thank you again for the lovely feedback!
Best regards
Jaya Satija
Account restricted despite unreasonable compliance deadline
UPDATED 15 JUL 2026
*After giving me an impossible deadline to submit documents and then restricting my account, today I learned that it's going to take significant time to get the compliance team to actually look at the documents they asked for.
I am grateful for my account manager but shocked at how Saxo's compliance team manage accounts and resources.
I have a brokerage account with Saxo and recently received a request for additional compliance documents. Saxo gave me only three days to respond, despite the fact that the documents they requested take at least five working days to obtain.
I explained this and was told that my account would not be restricted because I had not been given adequate time to provide the documents. I also spoke with my account representative, who assured me that this would not happen.
Despite those assurances, Saxo went ahead and restricted my account anyway.
This is extremely frustrating and concerning. I have no issue providing compliance information, but clients need to be given a realistic timeframe, especially when the requested documents depend on third parties and cannot physically be produced within Saxo’s deadline.
I am asking Saxo to resolve this immediately, remove the restriction, and process my documents as quickly as possible once submitted. This could have been handled reasonably, but instead I was given an unrealistic deadline and then penalised for something outside my control.
July 6, 2026
Unprompted review
Reply from Saxo Group
Dear Phil,
Thank you for updating your review. We understand your frustration and appreciate you sharing your experience.
We regret that the handling of your compliance review did not meet your expectations. While regulatory requirements sometimes require us to request additional documentation, we recognize the importance of providing clear communication, realistic timelines, and consistent information throughout the process.
We are sorry to hear that the account restriction was applied despite the discussions you had regarding the time needed to obtain the requested documents. We understand how concerning this can be, particularly when the requested information depends on third parties and cannot be obtained within a short timeframe.
Your case has been raised with the relevant team for review, and we are working to ensure it receives the appropriate attention.
Thank you for recognizing the efforts of your account manager. Your feedback regarding the overall process and communication has been shared with the relevant teams as part of our ongoing efforts to improve the client experience.
Kind regards,
Ludgy, Saxo Bank
Switch to Saxo
I have switched my account from another provider to Saxo Bank and have been dealing with Jacopo who has helped me all the way. He has been extremely helpful and professional throughout the process. My initial experience suggests I am dealing with a professional and motivated people.
July 6, 2026
Unprompted review
Reply from Saxo Group
Hi Balbir,
Love this feedback – thank you for sharing it. It’s great to know your move to Saxo has started off on the right foot and that you’ve felt well looked after throughout the process. That kind of experience is exactly what we want new clients to have when they join us, and it’s what we aim to deliver consistently.
Since you’ve had a positive start with us, if you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund the account, you’ll both be eligible for referral benefits of GBP 500 each as Commission Credits, according to the current campaign in your region.
Thank you again for the great review.
Best regards
Jaya Satija
Ritika was excellent
Ritika was a superb advocate for my interests as a client while also representing Saxo perfectly. She should be commended for her adept handling and quality of care to Saxo clients.
June 25, 2026
Unprompted review
Reply from Saxo Group
Dear MJ,
Thank you so much for taking the time to share this feedback — your kind words truly made our day!
We are delighted to hear that Ritika championed your interests and represented Saxo well! We have shared your feedback with her and her line manager so she gets the recognition she deserves.
If there’s ever anything you need, please reach out — Saxo remains committed to ensuring you receive the same level of care every time!
Best Regards,
Julie, Client Service
Easy onboarding
Easy onboarding, broad range of instruments, and a friendly follow-up call within days of getting set up.
July 2, 2026
Unprompted review
Reply from Saxo Group
Hi Mark,
Love this – thank you for taking the time to share it!
“Easy onboarding, broad range of instruments, and a friendly follow-up call” is exactly the kind of experience we aim to deliver, so it’s great to hear this matched what you felt on your side.
Also, since you mentioned that this type of service makes a real difference:
If you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund the account, you both will be eligible for referral benefits of GBP 500 each as Commission Credits, according to the current campaign in your region.
Best regards
Jaya Satija
Very friendly and competent…
Very friendly and competent communication. Jaya could support me on different matters. I can highly recommend her.
July 2, 2026
Unprompted review
Above and beyond.
Above and beyond. I know people might think this is one of those false reviews, but Saxo really spent time helping me learn the app and I wouldn't go anywhere else tbh. When people demonstrate genuine care, it really makes a huge difference.
June 1, 2026
Unprompted review
Reply from Saxo Group
Hi there,
This doesn’t sound like a false review at all – it sounds like exactly the relationship we want with our clients. Thank you for trusting us and for letting us help you get comfortable with the app; hearing that you “wouldn’t go anywhere else” genuinely means a lot.
Also, since you mentioned that this type of service makes a real difference:
If you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund the account, you both will be eligible for referral benefits of 500 GBP each as Commission Credits, according to the current campaign in your region.
Best regards
Jaya Satija
Avoid - Way too many fees - Poor customer support
Too many fees
Overly complicated
Very poor customer support
There are many better options out there
Just avoid.
June 30, 2026
Unprompted review
Reply from Saxo Group
Dear Leigh Courteney,
Thank you for taking the time to write a review.
We are sorry to hear that you didn't have as positive an experience with us. We are grateful for the feedback and hope to continuously improve ourselves. For an overview, we try to create our pricing as transparently as possible. You can find our pricing on our homepage: https://www.home.saxo/en-ch/rates-and-conditions/pricing-overview.
In case you have further questions, we are happy to assist you via phone at +41 58 317 95 00.
Kind regards
Lukas | Client Services
Reply from Saxo Group
Hello Matteo,
Thank you for sharing your praise. We're pleased to hear Shivangi was able to assist you, and we'll be sure to share your kind comments with her. Wishing you a great remainder of the week.
Kind regards,
Elena, Saxo Bank
Great and Fast Support
It was very easy to open an account and so far, I received quick and great support from the Saxo Bank client service team whenever I had a question
June 26, 2026
Unprompted review
This used to be a fantastic company
This used to be a fantastic company. Not anymore. I had a 7 figure amount invested with them for more than 10 years. But had to walk away. They keep changing the rules in what you can invest in. No restrictions on CFDs though where they make a lot. They used to pay proper interest on cash deposits. Today it’s pretty much nothing. And customer service? Non existent. All you get is either a chat bot or a random junior in a call centre that does care and has no clue.
June 26, 2026
Unprompted review
Reply from Saxo Group
Dear Sean,
Thank you for taking the time to share your experience and for the many years you were with us. We truly value the long-term relationship you had with Saxo, and we appreciate your feedback.
You mentioned that the investment universe feels more limited than before, which we understand may not align with your expectations. As a licensed bank operating across multiple markets, we must comply with local regulations. For example, under ESMA rules, we cannot offer ETFs to clients in certain countries unless a Key Information Document (KID) is available in the relevant jurisdiction. These are EU-wide requirements, not decisions made by Saxo.
Regarding your experience with our client service, we are sorry to hear that it did not meet your expectations. We continuously work to ensure our support is clear, helpful, and consistent.
If you would like further clarification, please feel free to reach out to us by phone.
Kind regards
Catherine, Saxo
Saxo is taking care of business in…
Saxo is taking care of business in every possible way. Service level is A+ and the business is pure professional. Thank you J.
June 25, 2026
Unprompted review
Reply from Saxo Group
Dear Chris,
Thank you so much for your review! We are so happy to hear that you had a good experience with us and our service! Should you be in need of assistance another time, you are always welcome to contact us.
Best regards
Henrik, Saxo Bank
One of the reasons I use Saxo is their…
One of the reasons I use Saxo is their excellent client service. Jaya is a shining example of that. She has excellent product knowledge and superb client communication skills. She knew exactly how the solve the issue I faced and dealt with it promptly, following up with colleges to ensure I was in a position to trade that day. She guided me through several new processes, clearly and thoroughly, showing how to transfer assets and points to note for future transactions. This type of service makes a real difference to me. 5 stars Jaya, thanks for all your help!
June 24, 2026
Unprompted review
Reply from Saxo Group
Hi Stephen,
That’s such a fantastic message to receive – thank you so much for taking the time to write this feedback and for your very kind words. I’m really glad that Jaya were able to get everything sorted so you could trade the same day, and that the walkthrough on transfers and new processes was helpful.
If you ever find yourself stuck again (or just want a second pair of eyes on something), you know where to find us.
Also, since you mentioned that this type of service makes a real difference:
If you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund the account, you both will be eligible for referral benefits of 500 GBP each as Commission Credits according to the current campaign in your region.
Thanks again for the 5 stars – much appreciated!
Best regards
Jessica
Interfaccia pulitissima, personale professionale
Interfaccia pulita, personale molto disponibile, commissioni vantaggiose
June 23, 2026
Unprompted review
Reply from Saxo Group
Gentile Cliente,
la ringraziamo per la sua recensione!
Siamo lieti che apprezzi l’interfaccia della piattaforma, la disponibilità del nostro personale e le condizioni commissionali.
Non esiti a contattarci per qualsiasi dubbio o domanda. Siamo a sua disposizione.
Cordiali saluti,
Il Team BG SAXO
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