Positive: no long waiting time. Friendly staff. Negative: could not provide a swift response and not expected to revert back within the same day. So, overall assessment will need to wait until I... See more
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Review summary
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What people talk about most
Reviews shaping this summary
One of the reasons I use Saxo is their excellent client service. Jaya is a shining example of that. She has excellent product knowledge and superb client communication skills. She knew exactly how the... See more
Company replied
I made a panic call to the customer support at Saxo. Pranav made sure that I clamed down first. I explained the issue and he explained me what they would do and what should I expect in the coming mome... See more
Ik was zeer zeer goed geholpen , Dhr David was behulpzaam, vriendelijk, geduldig, just like everyone else who has helped me in the past, real asset to Saxo bank. Congratulations. Kind regards, Ange... See more
Company replied
Company details
Written by the company
Saxo is an international award-winning investment firm for investors and traders who are serious about making more of their money. Saxo’s clients enjoy broad access to global capital markets across asset classes on our industry-leading platforms. With headquarters in Copenhagen, Saxo has more than 2,300 professionals in financial centres around the world, including London, Singapore, Amsterdam, Zurich, Dubai and Tokyo.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTraderGO, our award-winning platform for web or mobile, with access to our full range of trading products and advanced tools SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more SaxoTraderPRO, our most advanced platform, with a wide array of professional-grade trading tools To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, crypto FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.2 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
Philip Heymans Allé 15, 2900, Hellerup, Denmark
- home.saxo
3.7
Average
9K reviews
Asks customers to review
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Very, very good
The lady who answered my call was extremely kind, very knowledgeable, and committed to solving my problem. Really, really good. I highly recommend the Saxo Bank platform for training independently on the stock market.
June 23, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Question over account In short time I was able to solve my…
In short time I was able to solve my problem with the help of your friendly assistant
June 23, 2026
Unprompted review
Reply from Saxo Group
Hello Begoña Marimon,
Thank you so much for your kind words about our associate, we're delighted to hear that you were able to resolve your issue quickly with their help - exactly as it should be.
Wishing you a great remainder of the week.
Kind Regards,
Elena, Saxo Bank
Saxo Bank A/S delayed access to tradable shares after corporate action
I am sharing this experience for other investors using Saxo Bank A/S for international equity custody.
I held a significant position in Piraeus Bank S.A. shares affected by a corporate action involving the merger of Piraeus Financial Holdings S.A. into Piraeus Bank S.A. Although the shares were already trading on the Athens Stock Exchange from 22 December 2025, my position remained unavailable for trading in my Saxo account until approximately 15 January 2026. During this period, I was unable to trade or manage the position despite the instrument being actively traded in the market.
Saxo Bank A/S explained that the restriction was due to custody processing related to the corporate action and that the shares needed to be merged/consolidated within the custody system before full access could be restored. I was also informed that timelines could not be guaranteed during this process.
However, throughout the period I received inconsistent information regarding the status of the position and when access would be restored, and the situation remained unresolved for several weeks.
In my view, the handling of the situation involved poor communication and a lack of clear ownership of the issue during a period in which the position could not be accessed.
The restriction lasted approximately three weeks after the shares had resumed trading on the exchange.
After escalation through internal complaints, no compensation was offered, and the case was closed with reference to internal process handling. I have since escalated the matter through external dispute resolution channels.
I am sharing this so other investors are aware that custody processing after corporate actions may result in extended periods where positions are not accessible even while the underlying market instrument is trading.
----------------------------------------------------------
Update 30/06/2026: Saxo Bank stated in their public reply that they had sent me a request through Trustpilot for more information. As of the date of this update, I have not received any such request.
I contacted Trustpilot Support, who confirmed they could not see any request having been sent from Saxo Bank's Trustpilot Business account. They advised that the company would need to trigger the request directly from their Trustpilot Dashboard and recommended that I update my review to notify the company.
I remain willing to provide any information required if Saxo Bank sends the request correctly through Trustpilot or contacts me through the appropriate channel.
January 15, 2026
Unprompted review
Reply from Saxo Group
Dear Jan,
Thank you for your review. We are sorry to hear about your experience, and we take your feedback very serious. We have sent you a request through Trustpilot for more information, and if you choose to share the requested information, our colleague Ken will contact you and go through the case with you.
Best regards
Henrik, Saxo Bank
Soon you won't be able to fund your…
Soon you won't be able to fund your account from abroad transfers. UNLESS you are Platinum or whatever, which is very hard to get, and literally requires you to day trade using a lot of money. It's a system that's basically anti-customer. Shame
June 19, 2026
Unprompted review
Reply from Saxo Group
Dear client,
We will not make you unable to fund your account from abroad, but it is correct that we are limiting the amount of accounts from abroad down to one which you need to apply for, as part of our policy change regarding payments. We are not doing this to be anti-customer as you say, but for us to be in a better position to make sure we as a financial institution aren't being used as an intermediary for criminal activities.
You can read more about the policy change here: https://www.help.saxo/hc/en-us/articles/26810353812125-How-can-I-add-another-country-for-funding-outside-of-my-country-of-residence
Best regards
Henrik, Saxo Bank
Very good customer service best platform
Very good customer service best platform
June 18, 2026
Unprompted review
Reply from Saxo Group
Hi Aiden,
Love to hear that you’re enjoying the platform and our customer service – we’ll definitely take that as a 5‑star review!
Since you’re having a great experience, this might be the perfect time to share it:
Refer a Friend – You Both Get £500 in Commission Credits
Here’s how it works:
1. Invite a friend to open a Saxo account using your unique referral link / code.
2. Your friend funds and starts trading (subject to the referral program’s minimum funding and activity requirements).
3. Once the conditions are met:
• You receive £500 in commission credits, and
• Your friend also receives £500 in commission credits.
You can find your unique referral link under My Profile>Refer a Friend.
These credits are applied towards eligible trading commissions, effectively reducing your trading costs.
Thanks again for the fantastic feedback—and for spreading the word!
Best regards
Jaya Satija
The staff I dealt with on the phone…
The staff I dealt with on the phone were very helpful especially Ashvin.
I found that as someone who is not very computer literate, submitting documents was a bit difficult.
June 12, 2026
Unprompted review
Reply from Saxo Group
Hi Caroline,
Thanks a lot for your feedback!
Great to hear our phone team – especially Ashvin – was helpful. And thanks for flagging that uploading documents was a bit tricky; we know it’s not always easy if you’re not very techy, and we’re working to make this smoother.
Since you’re up and running now, here’s something you might like:
Refer a Friend – You Both Get £500 in Commission Credits
• Invite a friend to open and fund an account using your referral link
• When they start trading (and the program conditions are met):
• You get £500 in commission credits
• They get £500 in commission credits too
If you’d like your personal referral link please go to the Saxo trading platform and click on My profile>Refer a Friend.
Best regards
Jaya Satija
Snelle en adequate hulp.
June 15, 2026
Unprompted review
Reply from Saxo Group
Geachte klant,
Dank u wel voor uw feedback. Het is prettig om te horen dat u onze dienstverlening als snel en adequaat heeft ervaren. Mocht u verdere vragen hebben of opnieuw onze ondersteuning nodig hebben, dan staan wij uiteraard graag voor u klaar.
Met vriendelijke groeten,
Saxo
Indian customer support outside normal…
Indian customer support outside normal opening hours was a terrible idea, and possibly warrants giving an even lower rating than 3 stars. Just have Danish representatives with adequate authority available on the line as on-call overwork. Do your customers that favour.
The OpenAPI access is honestly something I feel like most Danish platforms are missing or just not providing to ordinary customers. It's the best part about Saxo, aside from the partially performance-based tiers (classic, platinum, VIP, and elite?).
Having both live price feed and an order/trading API in the same place just makes life easier for algorithmic trading. I feel like you guys don't get enough credit for that part specifically.
June 10, 2026
Unprompted review
Reply from Saxo Group
Dear Patrick,
Thank you for your review. We are sorry to hear that your experience with our colleagues hasn't been great. We take our client's feedback serious, and we will forward this to the relevant teams.
We are of course really happy to hear that you like our OpenAPI features, and we will make sure that your kind words will reach our OpenAPI team.
Best regards
Henrik, Saxo Bank
Interlocutrice en langue anglaise…
Interlocutrice en langue anglaise efficace, solution transitoire au problème rencontré trouvée.
June 11, 2026
Unprompted review
Reply from Saxo Group
Bonjour Eric,
Merci pour votre retour.
Nous sommes ravis d’apprendre que l’assistance apportée en anglais a permis de trouver une solution transitoire à votre situation.
Votre satisfaction est essentielle et nous restons à votre disposition pour continuer à vous accompagner.
Cordialement,
Jeniffer - Service Client
Saxo Banque
The withdrawal process and…
The withdrawal process and functionality is beyond pathetic and archaic especially for a bank.
Can’t wait to get my money out to uninstall Saxo trading app
June 9, 2026
Unprompted review
Reply from Saxo Group
Hi Luke
Thank you for taking the time to provide your feedback — that's not the experience we want you to have. I'd like to understand exactly what happened. I'm Stuart, Head of Client Service UK — call me on 0207 151 2033 or email stuh@saxomarkets.com.
Best Regards
Stuart
Reply from Saxo Group
Dear Sir Ahamed,
Thank you for your kind words about our app and service. Your feedback inspires us to improve. We are here for any future assistance you may need.
Kind Regards,
Saxo Client Services.
Fast helpfull Support with all…
Fast helpfull Support with all Informatiomns i needed
June 8, 2026
Unprompted review
Reply from Saxo Group
Dear Herr Jeuch,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are always here to support you whenever needed.
Kind regards,
Saxo Client Services
Perfect procedure
Perfect procedure!
The process is made for solutions to be found! Great work!
June 8, 2026
Unprompted review
Reply from Saxo Group
Hi julio salazar,
Thank you for your feedback. We're glad the procedure went smoothly and solutions were effective. We're here for any future assistance you may need.
Kind Regards,
Saxo Client Services
This broker is completely UNRELIABLE
This broker is completely UNRELIABLE.
Saxo forcibly closed my account as I moved from Switzerland to the UK (even though I maintain ties to Switzerland and was keen on keeping a Swiss account - which is allowed by most other banks).
No reasonable solution was offered and I was even going to be charged 50 € per position to transfer my securities to another broker or be forced to liquidate my positions, paying trading commissions to liquidate the trades and then booking a capital gain on which I would have to pay tax.
The only reply from Saxo has been that it is impossible to keep a Swiss account with them when leaving the country. While I understand their position, what is totally UNACCEPTABLE is that they would CHARGE YOU TO TRANSFER your position to a new broker, or force you to liquidate, facing trading commissions and tax costs, after they unilaterally close your account, giving you only 30 days to sort out a solution, without any help or support from their side. This is a very DISHONEST behaviour towards the customer.
You should NOT TRUST this broker. Any other competitor is a better choice.
June 8, 2026
Unprompted review
Reply from Saxo Group
Dear Alessandro Taglietti,
Thank you for taking the time to write a review.
We are sorry to hear that you didn't have as positive an experience with us. We kindly note that holding a Swiss account is only supported for specific residences. It is currently not possible to hold a Swiss account with us with residence in the UK. Nonetheless, we appreciate your feedback and hope to continuously improve ourselves.
In case you have further questions, we are happy to assist you via phone at +41 58 317 95 00.
Kind regards
Lukas | Client Services
Reply from Saxo Group
Hi Laurentiu,
Thank you for sharing your positive experience. We are delighted to hear that our prompt response and resolution helped you. Your feedback is invaluable to us, and we appreciate your trust in Saxo.
Kind Regards,
Saxo Client Services
Resolved my issue professional and quickly
Resolved my issue, Maciej was professional and quickly understood my query with my trades due to buying and converting currency.
June 4, 2026
Unprompted review
Reply from Saxo Group
Dear Tracy,
Thank you for your positive feedback!
We are very happy to hear that your issue has been resolved and that Maciej was able to quickly understand your query and assist you with your trades and currency conversions. We always strive to provide the best possible experience for our clients, and it is great to know that our efforts are appreciated. We look forward to helping you again soon.
If you have friends who are looking to sign up for an account, by sharing the link below you and your friends/family will be able to receive free commission credits worth 500 GBP to get started. They can learn more at the following link:
Refer a friend and earn commission credits for you both | Saxo (https://www.home.saxo/en-gb/accounts/referrals)
Best regards
Jaya Satija
Helpful service line
The staff were very friendly and were able to sort out my problem straight away. I was also very pleased that all safety precautions were followed.
June 5, 2026
Unprompted review
Reply from Saxo Group
Dear Sir Jovy,
Thank you for recognizing our support and safety measures. Your words inspire us to continue delivering great service. If you need further assistance, please reach out.
Kind regards,
Saxo Client Services
Prompt and professional help by the agent
The agent was very knowledgeable about the issues presented and offered quick and courteous help on all questions. A solution was provided the next day.
June 3, 2026
Unprompted review
Reply from Saxo Group
Hi Alex,
Thank you for sharing your positive experience. It’s great to hear that your questions were handled promptly and courteously, and that a solution was delivered within the following day.
If there’s anything else we can assist you with, please don’t hesitate to reach out to us.
Wishing you a nice day.
Kind regards
Catherine, Saxo
Ik was zeer zeer goed geholpen
Ik was zeer zeer goed geholpen , Dhr David was behulpzaam, vriendelijk, geduldig, just like everyone else who has helped me in the past, real asset to Saxo bank. Congratulations.
Kind regards,
Angelo
June 4, 2026
Unprompted review
Reply from Saxo Group
Geachte heer Angelo,
Dank u wel voor uw positieve feedback over de ondersteuning die u van ons team heeft ontvangen. Wij waarderen het dat u de tijd neemt om de inzet van onze medewerkers voor het leveren van uitstekende service te benadrukken. Uw vriendelijke woorden zullen met het team worden gedeeld.
Met vriendelijke groet,
Saxo Client Services
Ashwin took all the time to help me…
Ashwin took all the time to help me out.
June 2, 2026
Unprompted review
Reply from Saxo Group
Hi Tassigny,
We truly appreciate your kind words and the time you took to share your positive feedback. It means a lot to us and motivates our team to keep delivering excellent service.
Kind Regards,
Saxo Client Services.
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