Positive: no long waiting time. Friendly staff. Negative: could not provide a swift response and not expected to revert back within the same day. So, overall assessment will need to wait until I... See more
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Review summary
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What people talk about most
Reviews shaping this summary
One of the reasons I use Saxo is their excellent client service. Jaya is a shining example of that. She has excellent product knowledge and superb client communication skills. She knew exactly how the... See more
Company replied
I made a panic call to the customer support at Saxo. Pranav made sure that I clamed down first. I explained the issue and he explained me what they would do and what should I expect in the coming mome... See more
Ik was zeer zeer goed geholpen , Dhr David was behulpzaam, vriendelijk, geduldig, just like everyone else who has helped me in the past, real asset to Saxo bank. Congratulations. Kind regards, Ange... See more
Company replied
Company details
Written by the company
Saxo is an international award-winning investment firm for investors and traders who are serious about making more of their money. Saxo’s clients enjoy broad access to global capital markets across asset classes on our industry-leading platforms. With headquarters in Copenhagen, Saxo has more than 2,300 professionals in financial centres around the world, including London, Singapore, Amsterdam, Zurich, Dubai and Tokyo.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTraderGO, our award-winning platform for web or mobile, with access to our full range of trading products and advanced tools SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more SaxoTraderPRO, our most advanced platform, with a wide array of professional-grade trading tools To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, crypto FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.2 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
Philip Heymans Allé 15, 2900, Hellerup, Denmark
- home.saxo
3.7
Average
9K reviews
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Professional and flexible
Professional advice, polite attitude, flexible reactions.
Readiness to adapt to my time possibilities.
May 12, 2026
Unprompted review
Reply from Saxo Group
Dear Ms Synkova,
It is wonderful to hear that our professional advice and accommodating team made a positive impact on your experience. . Thank you for sharing your thoughts.
Kind regards,
Saxo Client Services.
Mukesh was very helpful.
Mukesh was very helpful.
He provided all neccessary information
I needed.
Another great Saxo Bank
experience.
Thank you
May 14, 2026
Unprompted review
Reply from Saxo Group
Dear Luke,
Thank you for sharing your experience with us.
It’s great to hear that your query was handled efficiently and that you received all the information you needed. I’ll make sure your comments are passed on to Mukesh and his manager, as feedback like this is very valuable to us.
If you have any further questions or need assistance in the future, please feel free to reach out.
Kind regards
Jaya Satija | Client Services
Saxo
Saxo customer experience
Saxo have been first rate in customer focus, financial tools that are both highly informative and accessible. My contact Daniel Delgado has been very helpful in navigating all queries and responds quickly. I am pleased to have moved a substantial amount of my investments to Saxo and would recommend their services.
May 12, 2026
Unprompted review
Reply from Saxo Group
Dear Sean,
Thank you very much for your thoughtful feedback and for taking the time to share your experience.
We’re delighted to hear that you find our platform’s tools both informative and accessible, and that our customer focus has met your expectations. It is especially pleasing to know that Daniel has been helpful in addressing your queries and responding promptly.
We truly appreciate the trust you have placed in us by moving a substantial portion of your investments to Saxo, and we are grateful for your recommendation of our services.
If there is anything more we can do to support you or enhance your experience, please do not hesitate to get in touch.
Kind regards
Jaya Satija | Client Services
Saxo
Easy to trade and easy to see…
Easy to trade and easy to see performance. Could not ask for more.
May 14, 2026
Unprompted review
Reply from Saxo Group
Dear Richard,
Thank you for your valuable feedback.
We’re pleased to hear that you find it easy to trade and to monitor your performance on our platform. It’s great to know the platform is meeting your expectations.
If you have any suggestions for further improvements or need assistance with any of the tools or features, please don’t hesitate to get in touch.
Kind regards
Jaya Satija | Client Services
Saxo
Shocked to receive nil interest on six figure cash balances
It took me a while to get a reason as to why I had over $100k in cash but was receiving no interest! I was not a VIP client, therefore had no interest on cash balances! Needless to say, I have moved my cash elsewhere.
March 1, 2026
Unprompted review
Reply from Saxo Group
Hi Simon, thanks for taking the time to leave this.
We do want to clear something up though, as it may be useful for others reading this too: we do pay interest on uninvested cash balances above £5,000, and you can see exactly what that looks like using our interest calculator here: https://www.home.saxo/en-gb/campaigns/interest-rates-cal
As an investment platform first and foremost, we’ll always encourage clients to put their money to work — but we absolutely recognise that sometimes cash needs to sit on the sidelines, and we want to be fair and transparent about what that earns.
The rates won’t match a dedicated savings account, but they’re there.
If you ever want to revisit things or have questions about how it all works, I'd be more than happy to help, my email address is stuh@saxomarkets.com.
Kind Regards
Stuart
Good UK broker.
They take security very seriously which can be a bit onerous. However obviously for the greater good. I like the platform but could do with modernising to bring up to what charles schwabb, in America, offer. But better than what a lot of broker's in u.k provide.
May 13, 2026
Unprompted review
Reply from Saxo Group
Hi Adrian
Thank you, I really appreciate the feedback.
You’re right that our security process can add a few extra steps, but as you say, it’s there for a good reason. We’d always rather be thorough than not, and we’re continually looking for ways to improve the client experience while keeping the platform as secure as possible.
The platform is also a key area of focus for us, and feedback like this really helps us identify and close any gaps.
Great to have you with us!
Kind Regards
Stuart
good platform
May 13, 2026
Unprompted review
Reply from Saxo Group
Hi Mahinder
Good platform, great clients - Thank you!
Really appreciate you taking the time to leave a review. Great to have you onboard.
Kind Regards
Stuart
Excellent data presentation and cheap fees
Cheap trading fees, access to a wide range of markets and conveniently presented data
May 13, 2026
Unprompted review
Reply from Saxo Group
Hi Terry
That's the trifecta right there - competitive fees, broad market access and data that actually makes sense at a glance.
Really glad it's all landing well for you. Thanks for shouting about it, very much appreciated.
Kind Regards
Stuart
Their Support department is top tier
Their Support department is top tier, had some great help from Martin! Very impressed.
May 13, 2026
Unprompted review
Reply from Saxo Group
Hi Alex
Top tier is exactly what we're going for - so this is great to hear!
Martin will be chuffed to get a shoutout, we'll make sure it gets back to him.
Thanks for taking a moment to share this & please don't hesitate to contact us again for any help or assistance you might need in the future.
Kind Regards
Stuart
Saxo have been my broker for many…
Saxo have been my broker for many years, they always deal with an queries in a timely manner. Excellent service and product range.
May 13, 2026
Unprompted review
Reply from Saxo Group
Hi Matthew
Many Years and still going strong - we love that!
Long-term clients like you are what its all about and we'll always work hard to make sure every query gets handled the way you'd expect.
Here's to many more, Thank for the kind words
Kind Regards
Stuart
Excellent service
Excellent service. The Lady was kind and patient ( with my "broken" English). Good energy!
May 13, 2026
Unprompted review
Reply from Saxo Group
Dear Sir Camer,
We are glad to hear you enjoyed our service. It is great that our team provided you with support. If you have any further questions, please do not hesitate to reach us.
Kind regards,
Saxo Client Services.
Clear and helpful
May 11, 2026
Unprompted review
Reply from Saxo Group
Dear Sir Brown,
Thank you for your positive feedback; we truly appreciate it!
Kind Regards,
Saxo Client Services.
Last name change
I had to get my name changed after the Wedding, Simon had been very helpful.
May 12, 2026
Unprompted review
Reply from Saxo Group
Dear Ms Lizák,
Thank you for your feedback regarding the support you received! We appreciate your positive remarks.
Kind regards,
Saxo Client Services.
What a pleasure!
When I rang I was delighted to find that my call was answered by Jaya, she had dealt with a previous query. Immediately I could relax, knowing that I would get the best service and attention.
Once again she answered my query with both knowledge and patience. She eased my mind about concerns I had with a delisting company, CRH. Jaya even remembered elements of a previous conservation earlier in the month. She said she would enquire into the transfer of my shares to the NYSE and would contact me with her findings a little later in the day. Much to my satisfaction, she did just that.
Saxo can be satisfied that, in Jayo, they have a staff member of the highest quality.
Dermot.
May 11, 2026
Unprompted review
Reply from Saxo Group
Hi Dermot
This absolutely made Jaya's day - and ours!
It's wonderful to hear that continuity of service came through; remembering a previous conversation and actually following up on the CRH/NYSE transfer is exactly what we're here for.
Thanks for taking the time to share this and please dont hesitate to contact us in the future for any more help or information.
Kind Regards
Stuart
Fast reply is the most important thing…
Fast reply is the most important thing for me, and the lady in charge handled it in the most proper way.
May 11, 2026
Unprompted review
Reply from Saxo Group
Dear client,
Thank you for your positive feedback! We're glad our fast replies and service stood out. If you have any further questions, please do not hesitate to contact us.
Kind Regards,
Saxo Client Services.
Difficultes dans l'ouverture du PEA, pas du support du Saxo banque
I opened a PEA, yet when the account became effective it was a SRD account (Compte SDR). I tried to close it I could not.
I tried to open (again) a PEA, yet when it appeared, the PEA/PME was also opened without my asking for it. I tried to close the PEA/PME account, I could not.
I called Saxo several times, was told I was the second in queue. After 30' Saxo cut the line. I tried again several times, and the line was cut after a few minutes each time.
How could one get any service with this bank? Hey Saxo why don't you give any support to new client? or any clients?
May 11, 2026
Unprompted review
Reply from Saxo Group
Hello,
Thank you for taking the time to share your feedback. We are truly sorry to read about the difficulties you encountered when opening and managing your account.
We fully understand your frustration, particularly regarding the configuration of your accounts (SRD account, PEA/PEA-PME) as well as the issues you experienced when trying to contact our support team. The situation you describe does not reflect the level of service we aim to provide, and we sincerely apologize for this.
Regarding the accounts created, certain features or additional accounts may depend on the onboarding survey or the options selected during account opening, which may explain the presence of accounts you did not initially intend to open.
Please note that a standard securities account (compte-titres) must be opened in order to hold a PEA or PEA‑PME, as these account types cannot exist independently.
That said, we fully agree that such situations should be clearly explained and, where necessary, promptly corrected with the assistance of our teams.
We also take your feedback about the accessibility of our phone support very seriously. Please be assured that our client service is staffed by dedicated human agents, and we regret that you were unable to reach them under satisfactory conditions.
We would greatly appreciate the opportunity to review your situation in detail and assist you accordingly. We kindly invite you to contact us again through our usual channels; alternatively, you may also submit a support ticket if you prefer not to reach us by phone.
Your feedback is extremely valuable and helps us continuously improve our services.
Kind regards,
Jeniffer - Client Services
Saxo Bank
Great support from Aditya of Saxo Customer Service
Aditya from Saxo Customer Service Support was incredible helping me as a new customer with my account and showing me around the Saxo trading platform. It saved me hours of self discovery.
May 8, 2026
Unprompted review
Reply from Saxo Group
Dear Sir/Madam,
Thank you for your positive feedback. We are glad that we have helped you well. If you have any further questions please do not hesitate to contact us.
Kind Regards,
Saxo Client Services
Profesionál,willing,responsible,helpful.
May 7, 2026
Unprompted review
Reply from Saxo Group
Hi Rena,
Thank you for your kind words, Rena. We appreciate you highlighting the professionalism and helpful approach of our team. It’s great to know you felt well supported throughout your experience.
We appreciate you taking the time to leave your feedback. If there’s anything else you’d like to ask or need support with, feel free to reach out anytime.
Wishing you a great day.
Kind regards
Catherine, Saxo
Eruc was kind patient and helpful
May 5, 2026
Unprompted review
Reply from Saxo Group
Dear Client,
Thank you for your kind feedback.
We are very pleased to hear that Erick was patient and helpful during your interaction. Feedback like yours is greatly appreciated and will be shared with him and his manager.
If there is anything else we can assist you with, please do not hesitate to contact us.
Kind regards
Jaya Satija | Client Services
Saxo
Reply from Saxo Group
Dear Serban,
Thank you for sharing your experience with our Client Service team. It’s great to hear the team got everything sorted for you quickly. Your feedback is much appreciated. If any other questions come up, please let us know.
Wishing you a nice day.
Kind regards
Catherine, Saxo
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