Positive: no long waiting time. Friendly staff. Negative: could not provide a swift response and not expected to revert back within the same day. So, overall assessment will need to wait until I... See more
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Review summary
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What people talk about most
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One of the reasons I use Saxo is their excellent client service. Jaya is a shining example of that. She has excellent product knowledge and superb client communication skills. She knew exactly how the... See more
Company replied
I made a panic call to the customer support at Saxo. Pranav made sure that I clamed down first. I explained the issue and he explained me what they would do and what should I expect in the coming mome... See more
Ik was zeer zeer goed geholpen , Dhr David was behulpzaam, vriendelijk, geduldig, just like everyone else who has helped me in the past, real asset to Saxo bank. Congratulations. Kind regards, Ange... See more
Company replied
Company details
Written by the company
Saxo is an international award-winning investment firm for investors and traders who are serious about making more of their money. Saxo’s clients enjoy broad access to global capital markets across asset classes on our industry-leading platforms. With headquarters in Copenhagen, Saxo has more than 2,300 professionals in financial centres around the world, including London, Singapore, Amsterdam, Zurich, Dubai and Tokyo.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTraderGO, our award-winning platform for web or mobile, with access to our full range of trading products and advanced tools SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more SaxoTraderPRO, our most advanced platform, with a wide array of professional-grade trading tools To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, crypto FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.2 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
Philip Heymans Allé 15, 2900, Hellerup, Denmark
- home.saxo
3.7
Average
9K reviews
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Jaya was very friendly
Jaya was very friendly, knowledgeable, patient, happy to help…all around good experience!
Thanks for making my day Jaya!
May 4, 2026
Unprompted review
Reply from Saxo Group
Dear Jeff Tomlinson,
Thank you for taking the time to write us a review.
We are pleased to hear that you were satisfied with our customer service and our colleague Jaya. We greatly appreciate your feedback and are happy to have been of assistance.
For further questions, we are happy to assist you at +41 58 317 95 00.
Sincerely,
Lukas | Client Services
Too low leverage
As much as I liked their platform, and the wide range of financial products available for trading, but their leverage is way too low compared to its peers. Even if one upgrade to Pro tier, still their leverage rates are too low, which makes it very hard to make meaningful gains. I wish they introduce higher leverage rates in the future.
May 3, 2026
Unprompted review
Reply from Saxo Group
Thank you for your honest feedback.
We’re sorry to hear that our current leverage levels don’t meet your expectations, even on the Pro tier. Our leverage is set with client protection and regulations in mind, but your comments are valuable, and I’ve forwarded them to the relevant team for future review.
Saxo
BG SAXO: Faulty systems, uncontrolled risks, and total lack of transparency (even in Denmark)
I strongly advise against using BG Saxo for anyone trading options professionally. My experience has been disastrous on every level:
Severe Technical Bugs: The "Strategy Builder," a tool marketed for constructing complex strategies, performed an unsolicited netting on pre-existing positions. The result? It dismantled a Bull Put Spread, turning it into a Naked Put (unlimited risk exposure) and triggering an immediate, undue 26% tax withholding.
Arbitrary Liquidations: I suffered forced position closures despite having sufficient liquidity in the account and, in some cases, on options that were significantly Out Of The Money.
Stonewalling and Negligence: I sent three formal technical complaints via certified email (PEC). The response to the first was a generic that ignored the facts, while the last two received no response at all.
Silence from Headquarters: I also wrote to the Danish headquarters hoping for more professional management, but they adopted the same stonewalling tactics as the Italian branch, completely ignoring my reports.
It is unacceptable for a broker managing capital to fail to address systemic bugs within its own platform. When their system fails, the client is left alone to deal with the damages.
April 24, 2026
Unprompted review
Reply from Saxo Group
Gentile Claudio,
la ringraziamo per aver condiviso il suo feedback e ci dispiace che la sua esperienza non sia stata in linea con le sue aspettative.
Siamo pienamente disponibili ad analizzare nel dettaglio il suo caso, verificare ogni singola operazione e il relativo trattamento fiscale, e fornirle tutti i chiarimenti necessari sul funzionamento della sezione opzioni e sulle logiche di esecuzione e compensazione delle strategie.
Se desidera può inviare un reclamo formale tramite i canali ufficiali BG SAXO, in modo da consentirci un’analisi accurata della problematica e di fornirle un riscontro puntuale e documentato.
Restiamo a sua completa disposizione.
Cordiali saluti,
Il Team BG SAXO
calm and helpful
May 1, 2026
Unprompted review
Reply from Saxo Group
Dear Client,
Thank you for your feedback.
I’m pleased to hear that you experienced our support as calm and helpful. Creating a reassuring and supportive environment for our clients is very important to us, and it’s great to know this came across in your interaction.
If you need any further assistance, please don’t hesitate to reach out.
Kind regards
Jaya Satija | Client Services
Saxo
Aditya is responsible and follow…
Aditya is responsible and follow through his task to ensure closure. This to me is very important service .
May 1, 2026
Unprompted review
Reply from Saxo Group
Dear client,
Thank you for your positive feedback about Aditya. If you have any further questions, please do not hesitate to reach out to us.
Kind Regards,
Saxo Client Services
Reply from Saxo Group
Good afternoon,
Thank you for taking the time to write us a review.
We are pleased to hear that you were satisfied with our customer service and our colleagues. We greatly appreciate your feedback and are happy to have been of assistance.
For further questions, we are happy to assist you at +41 58 317 95 00.
Sincerely,
Lukas | Client Services
The agent quickly understood my query…
The agent quickly understood my query and resolved it to my satisfaction
May 1, 2026
Unprompted review
Reply from Saxo Group
Dear Client,
Thank you for taking the time to share your feedback.
I’m very pleased to hear that your query was promptly understood and handled in a way that met your expectations. Providing clear and efficient support is a key priority for us, and it’s encouraging to know this was reflected in your experience. I will make sure your positive comments are passed on to the colleague who assisted you.
If you have any further questions or need assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Jaya Satija | Client Services
Saxo
The person i dealt with Tanvee
The person i dealt with Tanvee, was very proactive. Listening to my concerns trying to address them and collaborate with me to find a suitable resolution. Customer Service as it should be
April 30, 2026
Unprompted review
Reply from Saxo Group
Good afternoon,
Thank you for taking the time to write us a review.
We are pleased to hear that you were satisfied with our customer service and our colleague Tanvee. We greatly appreciate your feedback and are happy to have been of assistance.
For further questions, we are happy to assist you at +41 58 317 95 00.
Sincerely,
Lukas | Client Services
Tambee was very helpful and answered…
Tambee was very helpful and answered all my questions. She was polite and patient.
April 29, 2026
Unprompted review
Reply from Saxo Group
Dear Client,
Thank you very much for your kind feedback.
I’m delighted to hear that our agent was able to assist you thoroughly and that you experienced her as both polite and patient. Feedback like yours is truly encouraging, and I will gladly share your comments with her and her manager.
Should you have any further questions or need support in the future, please feel free to reach out to us at any time.
Kind regards,
Jaya Satija | Client Services
Saxo
Trading is hard enough! Don't make it a nightmare, joining Saxo!
I joined Saxo on a basis of "Best Internet brokers" online search and other similar comparison lists. It was usually in top 5 and I was thinking that it must be a quality broker, so I decided to turn a blind eye to the fact that their commisions and taxes are one of the highest. I haven't had a slightest idea how misguiding those comparisons are and what a nightmare lies ahaead of me.
Red flag number 1 - Customer Support: I had some questions at the beginning, so I sent them via e-mail (I did not want to pay for calls to Denmark every time plus I used a lot of screenshots), so e-mail was the logical choice. Believe or not, the response time for my queries was 2 weeks and above!
Red flag number 2 - Platform functionalities: I did some trading with them some 15 years ago and I was a little surprised to see that their interface and functionalities barely moved from that time. For a "leading platform" that looks odd, but it is always better to concentrate on taking the commissions, updating the platform can wait. This costs money after all.
Red flag number 3 - Margin requirements: This is the worst part. Every day they run some margin algorhythm at 20:00 CET that causes a huge spike of your used margin and that causes forced closing of your poisitions. I carefully calculated and kept my margin usage around 40%, but that didn't not save me at all. Profitable and well going positions were forced closed no matter of that fact in the worst appropriate time. That were causing heavy losses, actually the losses caused by Saxo were far worse than the ones that I had due to bad trading decisions.
Red flag number 4: Hostile attitude: I was receiving on a regular basis reminders and even threats, when something was required from me (like updating of a personal information).
Red flag number 5: Personal information: I was asked to fill in personal information in my profile. The questions were more than unexpected - what was my last job occupation, what duties I was having there, which company and so on. When I reminded them that I am not applying for a job occupation at Saxo, I am their customer and this information has nothing to do with the trading, they restricted my account and then without a warning they terminated it. I think an answer by me in one of their surveys that they offer a poor quality service helped a lot for that. They do not want to hear such things and honest opinions must be instantly punished.
Trading is hard enough! Don't make it a nightmare, joining Saxo!
April 29, 2026
Unprompted review
Reply from Saxo Group
Dear Rumen Tanchev,
Thank you for taking the time to share your experience. I would like to clarify a few important points for you.
Client support and why we don’t use email: For the protection of your account and personal data, we don’t handle account specific queries by email. Support is provided through secure in‑platform cases or live chat, by phone, or by requesting a callback. These channels allow you to share screenshots safely and route your inquiry to the right specialist. How to contact us: https://www.help.saxo/hc/en-us/articles/360001255683-How-do-I-request-support
Platform feedback: We continually improve our platforms, but we understand that not every feature meets every client’s preferences. We truly value constructive input. If you tell us which specific functions didn’t meet your needs or what you were missing, I’ll ensure the feedback is reviewed.
Margin requirements: Margin requirements for each instrument are displayed transparently in the platform under Trading Conditions. If we change margin requirements, we notify clients in advance so they can manage positions accordingly. In SaxoTrader, the margin monitor keeps you informed on the impact that trading conditions changes will have on your portfolio. (To learn more read: https://www.help.saxo/hc/en-us/articles/360031273332-Using-the-Margin-Monitor). If utilisation reaches 100%, Saxo is obliged to start closing margin products' positions as a regulatory safeguard against excessive losses. More details here: https://www.help.saxo/hc/en-us/articles/26174565053469-Understanding-margin-utilisation-and-margin-calls-at-Saxo and here: https://www.help.saxo/hc/en-us/sections/360010984711-Managing-risk.
If you believe a specific position was wrongly liquidated, please open a case with details such instrument, date, and order IDs. We’ll investigate and explain exactly what happened.
Update of personal information: As a licensed bank, we are legally required to collect and update certain information to understand the source of funds. This protects clients and the financial system and is standard across regulated institutions. If we cannot obtain required updates after repeated requests, we must restrict, and ultimately close, the account to remain compliant. We can’t discuss your personal account details in a public forum, but if you still need assistance or clarification, please contact us via the platform.
Kind regards
Client Service - Saxo
Excellent customer service from Charlotte at Saxo
Just moved to Saxo and the customer support from Charlotte has been excellent. She is quick to pick up the phone and addresses my questions professionally and efficiently.
April 28, 2026
Unprompted review
Reply from Saxo Group
Dear Client,
Thank you very much for your feedback and for choosing to move your business to Saxo.
I’m delighted to hear that Charlotte has been able to support you so promptly and professionally, and that your questions have been addressed efficiently. I will make sure your kind words are shared with her and her manager.
If there is anything more we can do to support you as you settle in with Saxo, please don’t hesitate to let us know.
Kind regards,
Jaya Satija | Client Services
Saxo
The call helped me figuring out my…
The call helped me figuring out my problem
April 24, 2026
Unprompted review
Reply from Saxo Group
Dear Peter,
Thank you for your kind words!
We are very pleased that we were able to resolve your issue. It is important to us that our clients’ concerns are addressed as quickly and efficiently as possible.
If there is anything else we can help you with, please do not hesitate to reach out.
I wish you a pleasant day.
Kind regards,
Hazel Ӏ Saxo
Great, quick and helpful resolution to my query.
April 22, 2026
Unprompted review
Reply from Saxo Group
Dear Jim,
Thank you very much for your kind feedback and for taking the time to share your experience.
We’re delighted to hear that your query was resolved quickly and swiftly. If you need any further assistance in the future, we’re always here to help.
Best regards,
Jaya Satija | Client Services
Saxo
The agent demonstrated strong customer focus and integrity, solved the issue in an expedited way
I've been struggling with an error made by the back office for the past 8 months, repeatedly following up and sending the same information without success. Jaya solved this problem in 2 days keeping me updated on the progress. When the back office asked for a fee to correct the mistake they've made, Jaya successfully pushed back on the inappropriate request.
Further, when I shared my frustration with the support I've been receiving from another staff member, she took full responsibility and apologized on behalf of the Bank.
April 21, 2026
Unprompted review
Reply from Saxo Group
Dear Gordana,
Thank you very much for your kind review. We are delighted to hear that our agent’s commitment to resolving your issue and keeping you updated throughout the process helped bring your case to a quicker resolution. We always strive to prioritize our clients’ interests and provide them with attentive support.
We are sorry to hear that your previous experiences were not as positive. We genuinely appreciate you bringing this to our attention. Feedback like yours is taken seriously and is invaluable in helping us continually improve our services.
Thank you again for your trust and for taking the time to share your experience.
Warm regards,
Hazel Ӏ Saxo Bank
Excellent Product Support
I've had an account with Saxo for over a year and am very happy with both their product offerings and the support provided to me by my Relationship Manager and the technical support team.
We use their OpenAPI and FIX APIs to develop proprietary trading systems for FX and equity instruments.
April 22, 2026
Unprompted review
Reply from Saxo Group
Dear client,
Thank you for taking the time to share such detailed feedback.
We’re very pleased to hear that you’re happy with our product offerings, as well as the support from both your Relationship Manager and our technical support team. It’s especially encouraging to know that our OpenAPI and FIX APIs are serving you well in developing your proprietary trading systems for FX and equity instruments.
We truly appreciate your trust and continued relationship with Saxo, and we look forward to supporting your trading and development needs going forward.
Best regards,
Jaya Satija | Client Services
Saxo
Reply from Saxo Group
Good afternoon,
Thank you very much for taking the time to write a review for us.
We are pleased to hear that you were satisfied with our customer service and our colleague. We greatly appreciate your feedback.
Please do not hesitate to contact us by phone at +41 58 317 95 00 if you have any questions.
Kind regards,
Sophia – Client Services
Ritika is great!
Ritika is very patient and effective in her explanation!
April 20, 2026
Unprompted review
Reply from Saxo Group
Hello KENNETH K W PANG,
Thank you for your feedback. Your review is greatly appreciated!
Best regards,
Saxo Client Services.
Fantastic customer service experience
Fantastic customer service experience (by Eirik in Digital Sales) who over the course of several week provided timely and high value added support to answer all my question and helped me to commit to Saxo as a key broking platform partner. Eirik was extremely competent and responsive. By far my best customer service experience with a broking platform. Highly recommended!
April 15, 2026
Unprompted review
Reply from Saxo Group
Dear client,
Thank you very much for taking the time to share this detailed and positive feedback.
We are delighted to hear that you had such an excellent experience with Eirik and that his timely, thorough support helped you feel confident in choosing Saxo as your trading platform partner. Providing competent, responsive and value-adding service is exactly what we strive for, and it is rewarding to know this has been your experience.
We will make sure that your kind words are shared with Eirik and the Digital Sales team, as feedback like this is highly appreciated and motivating.
Thank you again for your trust and for recommending Saxo. If there is anything we can assist you with going forward, please do not hesitate to reach out.
Kind regards,
Jaya Satija | Client Services
Saxo Bank
Reply from Saxo Group
Hello Sir Yeo,
Thank you for your valuable feedback. Your input is greatly appreciated!
Kind regards,
Saxo Client Services.
Had a request on funds paid by a 3rd…
Had a request on funds paid by a 3rd party and it was throughly processed. Great experience!
April 16, 2026
Unprompted review
Reply from Saxo Group
Dear Gianluca Meyer,
Thank you for taking the time to write us a review.
We are pleased to hear that you were satisfied with our customer service and our colleagues. We greatly appreciate your feedback and are happy to have been of assistance.
For further questions, we are happy to assist you at +41 58 317 95 00.
Sincerely,
Lukas | Client Services
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