I can’t recommend Dan @ Homemove highly enough. As a first-time buyer, my mortgage wasn’t straightforward—my income structure was a bit complex, and the property had non-standard construction. Dan wa... See more
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Review summary
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Reviews shaping this summary
Took all the stress away of organising a Help to Buy survey for my sale. Quick, easy to organise and simple payment system. Hugh a great help to organise for an updated Desktop Survey. Will be using a... See more
Company replied
Great service! Happy with the service! I used them for a valuation for a HTB Equity pay off. The Surveyor from SCI was brilliant including Jenna from SCI who gave a quick response after paying for th... See more
Company replied
Enquired online and had a follow up from Sarah Jane very quickly. She answered every question very professionally and in detail over the phone with brilliant knowledge and understanding of our circu... See more
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Company details
Written by the company
Homemove is making moving home simple. From choosing an estate agent to completion. We help you every step of the way.
Contact info
Homemove, NR3 1DD, Norwich, United Kingdom
- hello@homemove.com
- homemove.com
4.6
Excellent
272 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Seamless service from start to finish
Seamless service from start to finish, great communication and quick turnaround.
February 25, 2026
Reply from Homemove
Hi Andrew,
Thank you for your review - we’re glad everything felt seamless from start to finish.
Creating a joined-up experience across all stages of the move is exactly what we aim for at Homemove.
Mortgages with homemove was a very pleasant experience
Worked with Dan and Sharon initially and then Joanne took over. Honestly a very smooth experience, all my queries were always answered with great detail, Joanne was always just a call away from any doubts. Also did I mention the whole process is free? I would highly recommend homemove for anyone looking into getting a mortgage!
February 24, 2026
Unprompted review
Reply from Homemove
Hi Joel,
Thanks for your review - we’re really pleased the mortgage process was smooth and well supported throughout.
We work to make sure customers have clear guidance at every step, with access to trusted advisors, so it’s great to hear that came through in your experience.
And yes - being free is definitely a bonus!
We appreciate the recommendation.
Issue sorted with help to buy valuation
Issue sorted with help to buy valuation extension sorted quickly with no hassle
February 24, 2026
Reply from Homemove
Hi Dan,
Thanks for your review - glad we could resolve that quickly for you.
Handling time-sensitive issues efficiently is a key part of what we aim to do at Homemove, especially with processes like Help to Buy valuations where delays can cause real problems.
We appreciate you choosing us.
Great service
Philip was really helpful and caring for my situation. highly recommended.
February 12, 2026
Reply from Homemove
Hi Stefano,
Thank you for your feedback - great to hear Philip provided helpful and supportive service.
We’re pleased we could assist with your move.
Great service
Phil was brilliant helped me with lots of advice and helped me book a level 3 survey. He was fantastic and so knowledgeable. His customer service was outstanding .Thank you Phil.
February 10, 2026
Reply from Homemove
Hi,
Thank you for your review - we’re really pleased to hear Phil was able to support you with clear advice and booking your survey.
Providing knowledgeable, responsive support is a big part of the Homemove experience, so it’s great to see that reflected here.
Amazing service and super helpful
Amazing service and super helpful. Thank you Phillip
February 6, 2026
Reply from Homemove
Hi Sophie,
Thank you for your kind words - we’re really pleased you found the service helpful.
We appreciate you choosing Homemove.
Great Experience!
I didn’t get my surveyors name however I felt I had to leave a review as the man who did my valuation was amazing he made me feel at ease straight away as I’ve never sold a house before and he helped explain things and was so friendly it really made my experience great as I was a bit nervous but he was really kind. He is a really great asset to your company!
January 28, 2026
Reply from Homemove
Hi Charlotte,
Thank you for taking the time to leave this review - especially as a first-time seller.
We know how daunting the process can feel, so it’s great to hear the surveyor helped put you at ease and made everything clearer. That’s exactly the kind of experience we aim to deliver through our network of trusted professionals.
We’re really glad we could be part of your journey.
Fantastic end-end support across the…
Fantastic end-end support across the entire process. Special mention to Megan Biggs who provided exceptional support with fantastic communication throughout the entire process. Would highly recommend!
January 28, 2026
Reply from Homemove
Hi Sean,
Thank you for your review - we’re delighted to hear you received strong support throughout the process.
Megan will be especially pleased with the mention. Consistent communication and end-to-end coordination are key parts of what we aim to deliver at Homemove.
We really appreciate the recommendation.
I wish I'd found Homemove earlier!
I wish I'd found Homemove earlier in the buying process! They have handled my homebuyers survey and I have booked the removal company through them as well. They act as your Project Manager and it is easy to see what needs to be planned and when!
January 28, 2026
Unprompted review
Reply from Homemove
Hi Jim,
Thanks so much for your review - this is exactly what we’re aiming to build.
Acting as a central “project manager” for your move - bringing together surveys, removals, legal work and more - is at the heart of Homemove. It’s great to hear that’s making a real difference in practice.
We’re glad we could support you.
I have been so impressed with Homemove…
I have been so impressed with Homemove (who I found when googling Help to Buy loan payment).
They organised a RICS surveyor to come within 48hrs, the paperwork was no hassle, and they were also competitively priced.
Both Sarah-Jane and Hugh offered friendly, helpful and proactive customer service.
Fantastic service.
Thank you
January 28, 2026
Unprompted review
Reply from Homemove
Hi Victoria,
Thank you for your review - we’re really pleased we could move quickly and keep the process hassle-free for you.
Speed, clarity, and access to trusted partners are all key parts of the Homemove platform, so it’s great to see that reflected in your experience.
Sarah-Jane and Hugh will really appreciate the feedback.
Utterly terrible
We used Homemove to appoint a conveyancer for a simultaneous sale and purchase, and the experience is extremely poor.
The solicitor they appointed, Gardner Champion, raised repeated and confusing requests for fees that were not contractually due, failed to progress the transaction in any meaningful way, and communicated inconsistently and inaccurately. Despite assurances from Homemove at the outset, the process was anything but smooth or linear.
I had disclosed disabilities and neurodivergence early on, yet no reasonable adjustments were made, which significantly worsened the experience. Ultimately, the appointed solicitors confirmed they did not have capacity to continue and closed the file, leaving us without representation and placing both our sale and purchase at risk.
We have now had to abandon the service, seek a full refund, and appoint our own conveyancers at additional cost. Based on our experience, I would strongly caution others against relying on Homemove for conveyancing.
January 22, 2026
Unprompted review
Reply from Homemove
Hi Ben,
Thank you for your detailed feedback - and we’re genuinely sorry that this was your experience.
What you’ve described is clearly not the standard we aim to deliver, particularly around communication, consistency, and continuity of service. While we work with partner firms for conveyancing, Homemove’s role is to ensure those services meet expectations and to step in when issues arise - and it’s clear that didn’t happen effectively here.
We reviewed this internally, including the performance of the firm involved and how this situation was managed. Your feedback is important in helping us improve both partner selection and escalation processes.
Our CEO took the time to speak with you directly to fully understand what happened and work towards an improved service for future customers. We hope that improved your perception of Homemove beyond the chosen partner.
Reply from Homemove
Hi Neil,
Thank you for the recommendation - we’re really pleased we could make the process quick and easy for you.
That’s exactly what we aim to deliver at Homemove.
Out sourced removal company.
Absolute shambles.
Firstly it is important for you to know, the moving service is outsourced. You do not get a service from a large established company, you get a service from a one man band and he's useless mate.
We got a quote through HomeMove for my father's house move. My father is elderly with neurological deterioration. The 2 men arrived at the property several hours late. They then haphazardly dumped things in boxes, leaving delicate items unprotected, half empty cupboards as though they'd got bored halfway through and the house in disarray. We were advised that if we needed any other boxes on the day then we could pay for these. However once we'd used our allocation of boxes we were told no more. Some boxes barely had anything in them. What was particularly poor was that high value items such as expensive pottery were just dumped in a box, no bubble wrap, tissue paper etc. The 2 men were unfriendly and were clearly making comments to each other in a different language about us, tutting and cussing. When the boxes arrived at my dads new property they were just dumped into the place and then they scarpered. Needless to say we weren't asked for any feedback. We reported the exceptionally poor service to HomeMove who washed their hands of it completely, taking no responsibility. Because the men arrived so late we were still unpacking at 9pm and had to collect my dad from his friends very late. The whole reason we employed a pack and move service was because my dad was elderly.
I have been back to the house today to finish off the job examples of a job half done:
-Cupboards half emptied and some contents remain
-kitchen cupboards left full
-pantry untouched.
-electrical items moved but the power cables still plugged in and not packed.
Overall, it was a stressful nightmare!
December 5, 2025
Unprompted review
Reply from Homemove
Hi Leigh,
Thank you for taking the time to share this - and we’re very sorry to hear about your experience, particularly given the circumstances with your father.
What you’ve described fell well below the standard we expect from any partner on the Homemove platform. While removals are delivered via third-party providers, our role is to ensure those partners deliver a professional, reliable service - and to step in when they don’t.
Homemove is designed to simplify and support the entire moving process, not add stress - and it’s clear we fell short here.
Great experience using Homemove
I was hesitant to use homemove at first because i just came across the site on google I wanted to redeem my help to buy loan so needed a surveyor and conveyancer. They were very competitively priced I thought would give it a go and I was so happy i did they are a joy to work with SarahJane who i dealt with is responsive and knowledgable always on hand to help answer any questions by phone or email, The process was smooth and much faster than i thought it would take. I would certainly recommend using homemove!
January 13, 2026
Unprompted review
Reply from Homemove
Dear, Ehab
Thank you for taking the time to leave such a thoughtful review.
We really appreciate you choosing Homemove and are delighted to hear that we were able to support you with both your survey and conveyancing needs. It’s great to know that you found our pricing competitive and that the overall process was smooth and quicker than expected.
We’re especially pleased to hear your feedback about SarahJane. She’ll be delighted to know that her responsiveness and knowledge made such a positive difference to your experience.
Thank you again for your recommendation it truly means a lot to us. We wish you all the best with your home and your Help to Buy redemption.
Best regards,
The Homemove Team
Reply from Homemove
Dear, Moyinoluwa
Thank you for your lovely review! We’re so pleased to hear that Philip was able to provide helpful advice and that the call made a difference. We’ll be sure to pass on your kind words to him. Thanks again for choosing us, we’re always here if you need any further support
Best
The Homemove Team
Easy to work with
Easy to work with. Good communication. Needed help and Megan was all over it.
Would use again for ease of system.
January 12, 2026
Reply from Homemove
Dear, Jodie
Thank you so much for your kind feedback! We’re really pleased to hear you found the process easy and the communication clear. Megan will be delighted to know she was able to help and make things run smoothly for you. We really appreciate you choosing Homemove and would be happy to help again in the future! 😊
Best regards,
The Homemove Team
Removal men or atleast 1 is/are thieves
Last minute removals was needed as the one we had, couldn't do it last minute. Homemove was able too, all was great again. HOW WRONG. Turns out about a week later of moving in, when I took the shrink wrap from around my draws, I noticed an empty jewellery box sleeve. Then I noticed other boxes was gone too. The 3 polish guys that homemove arranged to move out stuff, had taken 2 rings, 1 that my parents bought me years ago and then a very sentimental ring that my grandma left me, the 1 and only thing I ever wanted as a kid and 2 pairs of earrings were gone too. Yes in away its my fault for leaving them in my draw, but I didn't think at the time, as the long awaited move was all last minute. But you should be able to trust removals not to steal. Company has done nothing about this, probably haven't even chased the guys up, and most likely they will use them again for others. Well just watch yourselves and your stuff and be carefull out on the roads, as these guys really overload there vehicles, way past the weight limit. I'm amazed they didn't have a blow out and kill any innocent people on the M5 or any other roads, let alone fall asleep at the wheel as the hours they worked and distance. Seems like a few laws are broken.
October 25, 2025
Unprompted review
Reply from Homemove
Dear, Hayley
We’re very sorry to read about your experience and understand how upsetting and distressing this must have been, particularly given the sentimental nature of the items mentioned.
We have checked our records thoroughly but, unfortunately, we’re unable to locate your booking or any prior escalation relating to this matter on our system. This means we haven’t been able to investigate the issue as fully as we would like so far.
We absolutely want to help and take concerns like this seriously. We would strongly encourage you to contact our Customer Care team directly so we can look into this with you in detail. You can reach us on 0333 050 2000 or via email at customercare@homemove.com.
Once we have your details, we can review the booking, liaise with the removal provider involved, and advise on the appropriate next steps.
Thank you for bringing this to our attention, and we hope you’ll give us the opportunity to support you further.
Best regards,
The Homemove Team
The customer service was great and…
The customer service was great and offer alternative options which was fine and good
January 9, 2026
Reply from Homemove
Dear, Odiase
Thank you for your kind review! We’re really pleased to hear you found our customer service great and appreciated being offered alternative options.
If you need any further support as you move forward, please don’t hesitate to get in touch, we’re always happy to help.
Best regards,
The Homemove Team
Amazing service
Friendly staff, very quick at getting back to me, no hassle with the survey arrangements and a prompt and very good standard survey completed. Good rate comparisons too.
January 8, 2026
Reply from Homemove
Dear Jacqueline,
Thank you for your lovely review! We’re thrilled to hear you found our team friendly, the survey process smooth, and the report completed promptly to a high standard.
It’s great to know our rate comparisons were helpful as well. If you need any further assistance with your move, we’re always here to support you.
Best regards,
The Homemove Team
Great customer service
Great customer service, very responsive when you had a question.
User friendly portal.
January 8, 2026
Reply from Homemove
Dear Ian,
Thank you for your kind review! We’re delighted to hear you had a great experience with our customer service, found the team responsive, and liked using the portal.
If you need any further support as you move forward, our team is always here to help and happy to assist wherever we can.
Best regards,
The Homemove Team
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