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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the high quality and well-thought-out design of the products, often highlighting their durability and stylish appearance. People appreciate the practical features, such as numerous internal pockets and comfortable straps, making the bags suitable for daily use and travel. The user experience is frequently described as excellent, with many noting the products exceed expectations and are among the best they own. However, some customers experienced issues with delivery, citing long shipping times, lost parcels, or a lack of clear tracking information, especially for international orders. A few others also felt that the quality of newer products was not as good as older ones, or noted specific design flaws like inadequate abrasion resistance in certain areas.

What people talk about most

Product

People report positive experiences with the product, often praising its quality, durability, and thoughtful... See more

Quality

Customers consistently note positive experiences with quality, praising the products for being exactly as... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some praising excellent communication and... See more

User experience

Users describe positive interactions with the overall user experience, expressing gratitude for a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been carrying these bags for many years (says it all really!) my go to is the Smith the roll pack (25ltr) iits the ideal size for a daily carry and can be over stuffed to accommodate a weekend aw... See more

Rated 5 out of 5 stars

I ordered a duffle bag (28l) and am very happy with it. Smart solutions, good quality and interesting materials without that overly high-tech look other outdoor companies strive for. I expect the duf... See more

Company replied

Rated 5 out of 5 stars

I absolutely love my Millican rucksack. The quality, the detail, and styling is beautiful, plus it’s so comfortable on the back for long periods. I’ve had many rucksacks over the years, and I value a... See more

Company replied

Rated 5 out of 5 stars

Product delivered in time and it did not disappoint me. It is exactly as described and showed in the pictures. It is spacious and a perfect fit for the packing cubes I bought long ago. It is unfort... See more

Company replied


Company details

  1. Bags and Luggage Store

Written by the company

Millican celebrates conscious travel. Inspired by the open road, we create durable, sustainable bags for those who value simplicity and adventure. Our bags are crafted with a strong commitment to sustainability, making them perfect companions for modern travelers who want both quality and environmental responsibility.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

157 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Purchased as a gift

Purchased as a gift. Recipient said the small back pack was well constructed, comfortable and easy to use.

July 31, 2024
Millican logo

Reply from Millican

Thank you for your review! It's great to hear that the gift was appreciated!

The Millican Team

Rated 5 out of 5 stars

Great Products That Last. True Environmental Sustainability Impact.

I ordered the "Smith The Roll Pack 15L with Pockets" for the second time in a different color. This time, the bag was indented be a present to a very special person (who by the way is very happy). I was amazed by the quality of the bag, exactly the same as the original bag that I bought ~5 years ago. I love the original texture of the fabric that you use (+ recycled PET use) and would like to see it in all of your products, e.g. the "Core Roll Pack 15L". Finally, I was happy to find a very helpful/polite helpdesk during the shipment tracking. You are a great team and I would like to thank you all.

July 14, 2024
Millican logo

Reply from Millican

Thank you for your amazing review, Petros!

We're so pleased to hear that you've been a long-term fan and that our products continue to impress you! We appreciate your feedback on the material and are glad our support team could assist you.

Thank you for your continued support!

The Millican Team

Rated 5 out of 5 stars

Fuss-free ordering process and a great…

Fuss-free ordering process and a great bum-bag (Fanny-pack) to boot. Build quality is good and made from sturdy, durable material. Surprisingly spacious. Can be worn as both a belt and a sling. Would recommend.

June 28, 2024
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Reply from Millican

Thank you for your positive feedback! We appreciate your recommendation! :-)

The Millican Team

Rated 5 out of 5 stars

Happy

I'm happy with the product and the shipping.

June 26, 2024
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Reply from Millican

Thank you for your positive review! We are happy to hear you're enjoying your new bag!

The Millican Team

Rated 1 out of 5 stars

I would like to return the product but…

I would like to return the product but to do that I need to log into my account. Unfortunately, I forgot my account password so I requested a password reset email. This e-mail never arrived. Now I will have to waste many hours calling and trying to organise returning and getting a refund for what I bought.

June 18, 2024
Millican logo

Reply from Millican

Thanks for your feedback. It looks like you don't have a registered account with us, which is why you're not receiving a password reset email.

To avoid further delay, we've opened a return for you in our system, so you won't need to create an account.

Please follow the instructions on our website to return your order for a refund, skipping the 'open return' step.

https://homeofmillican.com/policies/refund-policy

The Millican Team

Rated 3 out of 5 stars

amazing product - snail shipping

I love the product Millican has the best in my opinion, European shipping is terrible. Think two to four weeks before shipping is complete. Luckily their customer service is great!

June 14, 2024
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Reply from Millican

Thank you for your feedback, Edward!

We're glad to hear you're pleased with our products and service. We recognise the need to improve shipping times outside the UK and we are actively working on it.

The Millican Team

Rated 5 out of 5 stars

True to the brand value and quality of the bag and service.

True to the brand value and quality of their bags, the afterward service for resolving bag defect and how helped has been first class support. Definitely it is reliable and worth their bag for design and everything that comes as described above.
Just to describe how the brand help me apart of the product itself, one of backpack I purchased had defect during the short time usage. Upon contacting to Millican support, it immediately provided support to the best outcome by offering credit to fix or replacement. The selection of replacement option, it was shipped across the oversea. Being customer from other side of the ocean, it is incredible awesome that Millican have provided support as if the distance were not relevant. Kudos.

June 13, 2024
Millican logo

Reply from Millican

Thank you for your review! We're glad to hear that our support team were able to assist you efficiently.

Enjoy your new bag!

The Millican Team

Rated 5 out of 5 stars

Excellent quality product

Excellent quality product, great service.

June 6, 2024
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Reply from Millican

Thank you for your feedback, Alistair! We're pleased to hear that you're happy with your purchase! :-)

The Millican Team

Rated 5 out of 5 stars

Excellent waist bag

Excellent waist bag. Just right size to fit phone and dog walking lead, treat bag, etc. Waterproof and colourful. Rapid posting.

June 5, 2024
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Reply from Millican

Thanks for your review!

We're glad to hear the waist bag is just the right size for your needs!

The Millican Team

Rated 5 out of 5 stars

The bag arrived swiftly & it’s being…

The bag arrived swiftly & it’s being put to use as my work bag as it is able to accommodate a 15inch MacBook Pro

May 14, 2024
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Reply from Millican

Thanks for your feedback, Matthew! We're glad to know your bag arrived quickly and is already the perfect work companion!

The Millican Team

Rated 5 out of 5 stars

Great bag - strongly recommend

Great bag (this is my 2nd purchase, other is still going strong after almost 2 years). Emailed after I just missed a deal and they offered the discount anyway, fantastic company to deal with.

June 12, 2024
Unprompted review
Millican logo

Reply from Millican

Thanks for your review, Will! We're happy to know you're enjoying your bag. We appreciate your positive feedback!

The Millican Team

Rated 5 out of 5 stars

The products are of great quality

The products are of great quality. Arrived within the estimated time. Would purchase again.

May 15, 2024
Millican logo

Reply from Millican

Thank you for your feedback, Alina! We're happy to hear that you are pleased with our bags and delivery time.

The Millican Team

Rated 5 out of 5 stars

Gorgeous product

Gorgeous product that's equally practical, great colour too

May 14, 2024
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Reply from Millican

Thank you, Emma! Great to hear that you're pleased with your new bag. We hope it will accompany you on many exciting adventures.

The Millican Team

Rated 5 out of 5 stars

Fun friendly website

Fun friendly website. Easy purchase journey. Good delivery times.

May 14, 2024
Millican logo

Reply from Millican

Thanks for your review! We're glad to hear you received your order quickly, and had a good shopping experience with us.

The Millican Team

Rated 5 out of 5 stars

Perfect from start to finish

Perfect from start to finish. Excellent delivery service and excellent bag. Thank you very much!

May 8, 2024
Millican logo

Reply from Millican

Thank you for your review! We appreciate the positive feedback, and are happy to hear you're pleased with your purchase.

The Millican Team

Rated 5 out of 5 stars

Worth the wait.

Shipping to the US took a long time. However, it was worth the wait. I have had several bags from Millican over the years and over their transition as a company. They are still high quality and made from good materials. Nick the Messenger bags have been a great go-to, EDC bag for walking around and for cycling. It holds a lot, has good organization, robust materials, and look cool in all of the colors. (Yes, I have them all). Try them, you will like them.

May 1, 2024
Millican logo

Reply from Millican

Thank you for your review, Mark! We're pleased to hear you find our bags worth the wait and appreciate their design. Thanks for your continued support!

The Millican Team

Rated 5 out of 5 stars

My Smith the Roll Pack showed some…

My Smith the Roll Pack showed some unusual wear marks. I sent it over for repair under the life time warranty but then Millican disappeared from the earth for a bit.

But luckily they are back and with GREAT support. Received a replacement and use that every day since then. Best backpack I have ever owned.

Can only recommend this brand :)

February 25, 2024
Millican logo

Reply from Millican

Thank you for the review, Jan! We're happy to hear our support team were able to help. We appreciate your patience during the process and are glad you like the new bag!

The Millican Team

Rated 5 out of 5 stars

Good company and products

The company communicates well with customers. Their products are decent and reliable.

April 14, 2024
Millican logo

Reply from Millican

Thanks for your review, Yoko! It's great to hear you're pleased with our products and communication.

The Millican Team

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