Home Sofa Company Reviews 255

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Easy to order. Website misleading as said delivery in about a week when ordered but then once paid turned out to be 3 or 4 weeks. But delivery company brilliant. Once I had been given a date everythin... See more

Rated 5 out of 5 stars

Very pleased with my new sofa 🛋. Delivery courier company not so helpful but home sofa company always responded promptly to emails and requests. I'm always wary about buying online without seeing or... See more

Company replied

Rated 5 out of 5 stars

Price was 20% better than SCS for same item. Communication initially a bit lacking but once item ready, emails and phone calls, to confirm delivery date. Delivery was exactly when stated, courteous a... See more

Rated 5 out of 5 stars

We ordered 2 Chesterfield sofas from here just before Christmas which arrived within a few weeks (quicker than estimated delivery date). The sofas are beautiful and well made. We were kept up to dat... See more

Company replied

Company details

  1. Sofa Store
  2. Furniture Store
  3. Living Room Furniture Store

Written by the company

Home Sofa Company is an exclusive online sofa discount stockist, we retail a wide range of sofas, corner sofas, recliners, couches and many more living room seating products to make your house feel like a home. We put quality and customers first, all our sofas are designed & manufactured right here in the UK. Each one is hand-picked ensuring its passes our 5 point premium quality control & customer service standard. Our dedicated two-man fast free delivery service enables the choice to opt in for FREE standard delivery, express or special next day delivery. We believe trending and upscale sofas along with great customer service should be affordable to all.


Contact info

4.2

Great

TrustScore 4 out of 5

255 reviews

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Rated 3 out of 5 stars

Really happy with my sofa

Really happy with my sofa . Delivery slow. And lack of communication with suppliers but love my purchase

November 12, 2021
Home Sofa Company logo

Reply from Home Sofa Company

Dear Mrs Angela Reid

I hope you are well and thank you for taking the time to leave us a review.

I am glad to hear you are really happy with your sofa, and please accept our apology if you have experienced any delays with your delivery.

We always to aim delivery on time and provide excellent customer service experience for all our customers.

Your feedback will be shared with the rest of the team to help improve our service.

Kind Regards

Paul Smith
HR Customer Service Team
@ Home Sofa Company

Rated 5 out of 5 stars

Great price, service and delivery!

After Wayfair messed me around for 8 weeks on the same product I requested a refund and bought it from Home Sofa Company instead, and had it delivered within 7 days! Fantastic service very happy, will use again.

November 4, 2021
Unprompted review
Home Sofa Company logo

Reply from Home Sofa Company

Hello Matt,

Thank you for rating us 5 stars, we are very pleased you are happy with your new sofa and our service.

Kind regards,

Marketing & Social Media Team

Home Sofa Company

Rated 5 out of 5 stars

Absolutely no problems....highly recommended

Ordered the sofa and 6 days later it was with me! Ordering was no problem, used live chat to clarify a few points. Constant updates via email over the following days about the order and delivery. The delivery guys text me 30 minutes prior to arrival and arrived within the window they had given the day before. They were polite and helpful, took away the packaging after delivery to the room of choice. All in all a great experience and believe me I can be a pain in the butt when it comes to my belief for great customer service ! ...oh yes.......the sofa was as ordered and is just what we needed. Recommended

October 27, 2021
Unprompted review
Home Sofa Company logo

Reply from Home Sofa Company

Hello Steve,

Thank you so much for leaving us such a honest and fantastic review. I am very pleased that you are happy with your new sofa.

Kind regards,

Marketing & Social Media Team

Home Sofa Company

Rated 5 out of 5 stars

Was pleasantly surprised when we had an…

Was pleasantly surprised when we had an email saying our sofa was ready for delivery 3 weeks early. Very pleasant delivery guys too. We love the sofa looks absolutely gorgeous would 100% this recommend company!

October 25, 2021
Unprompted review
Home Sofa Company logo

Reply from Home Sofa Company

Hello S Begum,

Thank you for leaving us 5 stars, we hope you enjoy your new furniture.

Kind regards,

Marketing & Social Media Team

Home Sofa Company

Rated 5 out of 5 stars
Home Sofa Company logo

Reply from Home Sofa Company

Hello Ann,

Thank you for leaving us 5 stars, i hope you enjoy your new chesterfield sofa.

Kind regards,

Marketing & Social Media Team

Home Sofa Company

Rated 5 out of 5 stars

Highly recommended

I ordered the Quincy corner sofa, its the perfect size arrived on time and i have no complaints. Very good online shop and I recommend

October 23, 2021
Unprompted review
Rated 5 out of 5 stars

Hidden gem..

I ordered a made to measure corner sofa set as well as a tv bed and would like to say it blew my expectations the quality of both products have been second to none and just gave my house the uplift it really needed. The guys really went out there way to make sure I got what I wanted, delivery was estimated to be up to 6weeks as it’s made to measure but however I took delivery within 28 days from placing my order which again blew my expectations. I would highly recommend this company they really do take pride in what they do also the more important bit they are very cheap compared to other companies that provide same or similar products hence why I decided to go with them best choice I made this year!

October 21, 2021
Unprompted review
Rated 5 out of 5 stars

I ordered the Mellors corner sofa after…

I ordered the Mellors corner sofa after reading reviews, it got delivered yesterday, the delivery men had a long day but still assembled my sofa and now that i have sat down and had a cup of tea, i can say it the sofa has exceeded my expectations, the fabric is soft and rich and seats are medium soft which is perfect for me. I have already recommended to friend and would give the thumbs up for my experience

September 18, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic

The sofa is just like the picture and very comfortable.
The delivery guys were helpful

September 17, 2021
Rated 1 out of 5 stars

The sofa arrived 4 weeks late I kept…

The sofa arrived 4 weeks late I kept getting told dates and the sofa never arrived on them dates then when it arrived the courtiers told me it wouldn't fit didn't attempt and left my sofa in the garden even though the company was well aware I was in and out of hospital when I got friends to help me we got the sofas in the living room in 10minutes avoid

September 16, 2021
Rated 5 out of 5 stars

Quick delivery as mentioned on website…

Quick delivery as mentioned on website but i was very skeptical at first because i was let down by DFS on another sofa however cant complain great lovely sofa similar to what i wanted but cheaper and quicker

September 7, 2021
Unprompted review

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