Home Sofa Company Reviews 255

After browsing around for a new compact cheap sofa I settled on The Home Sofa Company due to their keen prices and promised delivery window. However, when the sofa had not been dispatched in the promised delivery window I called them to chase up. They said due to unprecedented demand they had a backlog of orders to clear. I accepted this but suggested they put a more realistic delivery window on their website. The sofa arrived 4 days later than promised on 24th December and was quickly installed and photographed in situ by the delivery team. We noticed a flaw in the cushion material and I emailed them with a photo to show the problem and request a replacement cushion cover. Accepting that they were closed for Christmas I waited for a reply which came on the 6th January, telling me to expect a call from their after sales manager. So far no contact has been made. I will probably improve my review score if I can eventually get a satisfactory conclusion to our issue, because it looks like a lot of customers are happy with the service they get from this company.
UPDATE: The HSC made contact with me in January and promised to resolve the issue by sending me a new cushion cover. It arrived on 4th February and all issues are now satisfactorily resolved. Good customer service after the Christmas shutdown.

Kept me up to date throughout as my order progressed i waited a total of 11 days for my oxblood chesterfield sofa which is reasonable considering the festival season and the quality is superb, HSC called to advise date of delivery, the drivers were kind and set up in my living room will use again no doubt! I have recommended to my mother in law who is looking for a similar sofa

Easy to order, saved £260 compared to Wayfair and quick delivery. Cant complain to be honest happy with everything and would recommend

Ordered couch over the phone. Gave me an estimated delivery of 10th - 17th Nov. Was told I would be contacted 24hrs before. Didn’t hear anything no text no email. Only one missed call off withheld which I couldn’t phone back and no voice mail. Messaged them to ask where delivery was. Apparently I’d missed the delivery a few days prior. Wasn’t told I’d missed it or it was arriving that day.
Wanted to charge me £90 on top to redeliver: this time gave me an actual date?
Sofa arrived on time but was not the one I ordered. (Scatter back arrived- ordered full back) delivery company said to contact them to redeliver the right back cushions. We also said we wasn’t happy paying the extra £90 to redeliver, the delivery company were understanding and didn’t charge the extra.
Had the scatterback cushions for 15 days before exchange was made. Once again was hard to communicate with the company to get the delivery sorted.
Sofa is good quality for the price.
Company has massive lack of communication with the customer- if I was to order again I’d probably order directly from
The delivery company (Honey Pot)

Terrible service, took my money and have not communicated when, where, why, who will be delivering… if they ever will as it’s now 3 weeks overdue and with no exploration from HSC, I would not use these again.

UPDATE, I was just called by the most arrogant customer service rep who told me some more lies about my order status and denied several things that I have confirmed by email, in writing from HSC. They finished up by slamming the phone down on me. This company does not deserve anyones buisness, and still currently has my money which they have held for over 3 weeks without even 1 attempt to deliver my item

Quick and easy delivery. Great customer service with the aftersales Team, Moe resolved my query straight away. Love my sofa thank you!

Very prompt delivery. Superb customer service would definitely recommend this company

Hello just recieved our new sofa and we are very pleased with it . We ordered on line not expecting much for the amount of money we paid ,but to be honest it really is a fantastic quality and comfy it is stylish and I am so pleased I am actually ordering another one all in all a fantastic,comfy stylish sofa for a budget price very impressed thank you

Very pleased with my new sofa 🛋. Delivery courier company not so helpful but home sofa company always responded promptly to emails and requests. I'm always wary about buying online without seeing or trying goods first but this was a positive experience so thank you. Will be recommending to my friend who will be looking to purchase a new sofa very soon.

Just taken delivery of my new sofa and I love it looks stunning really stylish and compliments my newly decorated living room .Great customer service and friendly helpful polite delivery guys

Customer service is great. Sofa looked lovely. Unfortunately it didn't fit through the door. Would recommend, despite that, as the customer service is so good.

Ordering on line up to delivery was excellent

Quite impressed with the company from order to delivery. Was offered a 4 seater instead of the 3 seater (which I had originally ordered) for the same price. Delivery was within a week of ordering and delivery company very professional and helpful. Would definitely order from them again.
P.S. the sofa and footstool I ordered was double the price on other websites!
I ordered the footstool to match and although it looks stunning and finishes off the sofa i’m slightly disappointed with it. It’s a bit flimsy and the top cushion just keeps sliding as it’s loose but I wouldn’t have one without the other as the set looks fab.

I brought the Quincy corner sofa from here and it is so comfortable by far the best sofa i have had ever, quick delivery as promised and kept me updated by email

Colour delivered (lilac) was not the colour that I ordered (pink)
The first time I called the advisor told me that that was the colour I ordered, and they don’t call it lilac on the website as people don’t know what lilac is.
Once I sent an email and complained, the description and pictures where changed on the website.
Did return and got a refund.

Ordered a sofa through their sales team, which were helpful and accommodating on the price.
I was advised of a lead time which was 3-4 weeks.
When I contacted them to ask of a rough delivery date they were very helpful and advised of the day I would receive the sofa.
In terms of the quality of the sofa it has very much exceeded my expectations. Outstanding quality and far better value for money than the usual retailers you see advertised on the TV.

Really happy with our furniture. Really comfortable and fab quality. The company kept in contact regularly. Would definitely order from this company again

Sofas very nice and the sofa company are great to deal with. Shame the delivery drivers aren't so good. They attempted to get the sofa through the hallway, they decided it wouldn't fit, then sharply left. It took me and my wife a max of 5 mins to get the sofa into the front room where they should of put it. Being a delivery company who deliver sofas, I'd thought they would of been up to a simple job.

What a fantastic company and service. If only every other provider were like these.
Confirmed my order, kept me upto date with the delivery. The driver called first thing in the morning to confirm time and they even carried it into the house for us. Cannot fault the customer service either. Perhaps other suppliers should take a leaf out of your book. Thanks again for your help, friendly service and a fab sofa