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Rated 5 out of 5 stars

We brought our 11 month old son with us on a trip to London. This was the first time we had left him with a babysitter, so naturally we were a bit anxious to do so. The Hotel Nanny (and Ekram) went... See more

Company replied

Rated 5 out of 5 stars

During our stay, we required a babysitter for an evening at our hotel, having come from the U.S. The entire experience, beginning with the booking, was seamless and reassuring. Ana was assigned to loo... See more

Company replied

Rated 5 out of 5 stars

Our nanny, Sonia, was lovely. Our son was pretty anxious about being left with someone he didn't know in an unfamiliar city (we were visiting London from NYC) but she put him at ease immediately and h... See more

Company replied

Rated 5 out of 5 stars

Wonderful experience, leaving our children (age range: 2 - 7 yrs) in the capable hands of the Hotel Nanny team. We felt a slight hesitation (perhaps even guilt) to go out with the two of us and leave... See more

Company replied

Company details

  1. Child Care Agency

Written by the company

Since 2011 - We are Hotel Nanny - we provide 5* childcare to hotels and luxury residences in London and NYC. We provide hotel nanny or babysitting services for children of all ages. Our super nannies are available for daytime bookings or evening babysitting. Our Team consists of French speaking nannies, Spanish speaking nannies, Arabic speaking nannies and much more. Each of our staff come with a wealth of experience, glowing references and all the certification. Most of our team have worked with us for over a decade. Book with us to have the very best nanny for your children while you visit London or NYC!


Contact info

4.9

Excellent

TrustScore 5 out of 5

66 reviews

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Rated 5 out of 5 stars

We attended a wedding at the hotel and…

We attended a wedding at the hotel and were assigned 2 nannies, Lucia and Natalia to look after our 5 year old daughter and her cousins. We were very impressed with both of them from the outset. They kept us informed at each stage of the evening as and when needed. Our 5 year old got on well with them and had a great time whilst we could enjoy and relax for the wedding. We would not hesitate in any way in using the hotel nannies.

July 1, 2019
Unprompted review
Rated 5 out of 5 stars

Wonderful experience!

We had a nanny named Ekram who was absolutely superb. This was our first time using a nanny at a hotel and we could not have been more pleased. Ekram was absolutely lovely; upon meeting her, she put us right at ease immediately and our 1 year old son fell in love with her immediately. She was gentle and caring but had a certain consistent confidence about her that translated well. She fed him well and played games with him. She took the time to periodically share a few pics and videos of how happy he was in her care on the days we were out; not by request, but just because she acutely sensed we would appreciate it, and we certainly did. If and when we come back to London I would request her again in a heartbeat.

June 20, 2019
Unprompted review
Rated 5 out of 5 stars

Impeccable service

Our five star hotel depends on this service for daytime and evening bookings for our guests. The staff are polite, professional and not to mention fantastic with children. Having this service in place means guests can happily use our hotel restaurant and spa with peace of mind that their children are being cared for by the best.

February 20, 2019
Unprompted review
Rated 5 out of 5 stars

5* Will use again!

All nannies are super lovely and very professional. The booking process is extremely streamlined and easy to use. We will certainly continue to use Hotel Nanny in the future! 5*!

February 20, 2019
Unprompted review

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