House Clearance Collective Ltd Reviews 

167
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the team's efficiency and professionalism in handling challenging house clearance situations. Many appreciate how the company takes the stress out of difficult times, delivering fantastic results quickly and keeping them informed. The staff are frequently described as friendly, personable, and hardworking. Excellent communication is also highlighted, with polite and helpful office staff often accommodating needs promptly. Teams are noted for punctuality, patience, and respectful approach, especially with sentimental items. Customers are delighted, finding the service money well spent and highly recommending the company for domestic and commercial clearances.

What people talk about most

Service

People report positive experiences with service, often highlighting the respectful, professional, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have a garage that hasn’t been used as such for years. Well, generations really. It has been used as a dumping ground for anything & everything ie junk! The guys, Joe & Daniel, arrived even... See more

Company replied

Rated 5 out of 5 stars

Having just undergone a very difficult house clearance and cleaning situation, I couldn’t recommend House Clearance Collective enough. Raj was so understanding and made the whole process quick and sim... See more

Rated 5 out of 5 stars

Having never had to arrange a house clearance before we were unsure about what was involved. From the very first conversation with Raj we were guided through the process courteously and efficiently... See more

Company replied

Rated 5 out of 5 stars

Raj and the team were lovely to deal with, from the initial contact to enquire re timescales and get a quote through to completing the job. They were able to flex to accommodate a late timing prefere... See more


Company details

  1. House Clearance Service

Written by the company

House Clearance Collective Ltd help customers across Scotland by offering a professional and efficient clearance service. We carry this service out on partial and full houses, flats, garages and commercial buildings to take the stress away from people doing it by themselves. We help customers in all situations such as landlords clearing out tenants mess, bereavement houses, office, shop clearance and decluttering. On top of offering house clearances we help landlords and agents to get properties market-ready or ready to be let out for the next tenant. This property project management service includes a full house clearance, deep clean and painting the interior walls and woodwork. If you need any further electrical, building or handyman services, we can also sub contract one of our trusted contractors to offer these services as well.


Contact info

4.9

Excellent

TrustScore 5 out of 5

167 reviews

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4.9

All reviews

(167)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service, easy to deal with.

Great service, team all in clean uniforms and explained what they were going to do.
At the end of the job we walked through and check all was well.
Will use them again.
David

February 14, 2023
Unprompted review
House Clearance Collective Ltd logo

Reply from House Clearance Collective Ltd

Thank you David. Our Pleasure.

Rated 5 out of 5 stars

I needed some joinery waste removed

I needed some joinery waste removed, Three companies I tried could not do it and another one never even replied, Ben called me back quickly and said job could be done next day, Martin came ahead of time and waste cleared in 20 minutes, Good efficient service,

January 20, 2023
Unprompted review
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Reply from House Clearance Collective Ltd

Thank you Dave. Our Pleasure.

Rated 5 out of 5 stars

After being badly let down on Tuesday morning

After being badly let down on Tuesday morning by another house clearance company in Fife (they did not arrive even though I had a confirmation email!) I contacted Ben on 07577 480574, explained my problem, and within one hour he had Sean and his helper at my house in Dunfermline and they completed the room clearance in 30 minutes. All very organised and professional. Look no further, as Ben and his team will not let you down.

January 17, 2023
Unprompted review
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Reply from House Clearance Collective Ltd

Thank you Allan. Our Pleasure.

Rated 5 out of 5 stars

The best customer service

My parents were moving house after 30 years and had accumulated a lot of stuff, a huge job that overwhelmed my parents. I didn't live near them, so I wanted to find somebody trustworthy to deal with it all for them.

Ben was that somebody to put my mind at ease. He gave me a lot of confidence from the initial phone call, understanding that there were a lot of memories attached to the old place.

He quickly got a team down to their house, who were sensitive and careful in handling my parents stuff but also offered a guiding hand that helped them at a difficult time, and get the place cleared efficiently.

They even got the place squeaky clean and tidy with their fantastic deep-cleaning service, so that it was ready to go on the market.

Absolutely brilliant value for money, I'd recommend Ben's services to anyone and everyone!

January 12, 2023
Unprompted review
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Reply from House Clearance Collective Ltd

Thank you Mr Haria.

Rated 5 out of 5 stars

Professional and supportive company

I required to quickly clear my mother's rented flat as she was going into care. This was around Christmas time and I had contacted several companies. House Clearance was the only company to respond. Unfortunately, my mother died and it became a very emotional experience. The couple who did the work turned up at the agreed time and did the work in a very professional manner cleaning as they went. But were also very supportive taking time to talk to me.

January 10, 2023
Unprompted review
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Reply from House Clearance Collective Ltd

Hi Chris,

It was a pleasure to work with you on this house clearance.

Thank you so much for this excellent review. We appreciate you taking the time to go out your way and write this. I'm glad you are so happy with our house clearance service.

Ben
Director @ House Clearance Collective Ltd.

Rated 5 out of 5 stars

Great promp service two hard working…

Great promp service two hard working guys excellent delighted. Great value for money.

January 12, 2023
Unprompted review
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Reply from House Clearance Collective Ltd

Hi Dianne,

Thank you for the great review. I'm glad to hear you're happy with our house clearance service.

We appreciate it.

Regards,
Ben

Director House Clearance Collective Ltd

Rated 5 out of 5 stars

House Clearance

Great work on what was a physically and emotionally challenging and stressful situation when clearing out my parent's house. Good communication and the guys doing the work were flexible and did everything as arranged.

December 28, 2022
Unprompted review
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Reply from House Clearance Collective Ltd

Hi Magz,

It was a pleasure to work with you. I'm glad to hear you're happy with our house clearance service.

Thank you for the great review.

We appreciate it.

Regards,
Ben

Director House Clearance Collective Ltd

Rated 5 out of 5 stars

The staff are friendly

The staff are friendly, efficient and fast.
First rate.

December 22, 2022
Unprompted review
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Reply from House Clearance Collective Ltd

Hi Liam,

I'm glad to hear you're happy with our house clearance service.

Thank you for the great review.

We appreciate it.

Regards,
Ben

Director House Clearance Collective Ltd

Rated 5 out of 5 stars

Efficient clearance done at short…

Efficient clearance done at short notice. Terms were clearly set out before the job and there was good communication from Ben and the team. A real willingness to do all that was asked from Steven and his movers. Clear invoicing and friendly service. Thanks very much!

December 15, 2022
Unprompted review
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Reply from House Clearance Collective Ltd

Hi Alison,

Many thanks for your kind words and feedback about our house clearance service.

We really appreciate it.

Regards,
Ben

Director House Clearance Collective Ltd

Rated 5 out of 5 stars

Excellent

Ben did exactly what he promised. Very good communication. Organised everything very well. Excellent pair of staff came and did the clearance perfectly, led by Ross.

December 15, 2022
Unprompted review
House Clearance Collective Ltd logo

Reply from House Clearance Collective Ltd

Hi Keith,

I'm glad to hear you're happy with our house clearance service.

Thank you for the great review.

We appreciate it.

Regards,
Ben

Director House Clearance Collective Ltd

Rated 1 out of 5 stars

Use at your own peril.

Don't know where to start. Use at your own peril. Stairs, landings and bedroom carpets written off due to untrained, unqualified, incompetent painter sent by owner of company. Paint everywhere, and I mean everywhere (pictures and video evidence taken to verify this). I'm embarrassed to even mention the quote I agreed to (I thought I was paying for a professional). As for the walls, masking tape left on overnight resulting in paint being ripped off walls. Had to threaten legal action and going to papers to get money back to pay for new carpets. Going to cost me an absolute fortune to get professionals in to rectify the damage. Shouldn't make any difference but they knew I'm registered disabled and they did all this. They then put me through a week of absolute hell messaging back and forth attempting to at least stall or to not pay towards this massive disaster. The only good thing about this was the 2 guys who uplifted furniture etc - they were outstanding and should NOT be confused with having anything to do with what followed after. Again, use at your own peril. I do not want anyone else to have to go through what I just experienced. Christmas ruined.

November 28, 2022
House Clearance Collective Ltd logo

Reply from House Clearance Collective Ltd

Dear Garry,

We would like to take this opportunity to sincerely apologise to you again for the service you received using our company.

The companies moto is to take away stress from our customers, in your case, we added stress and this deeply saddens us.

We are working hard to increase our team and unfortunately we made a bad decision with one painter who we are no longer working with.

With your situation, I came out to view your hallway and stairs and agreed with you that the painting was unacceptable. At this point we did offer to send one of our trusted painters to fix the issue at no extra cost to you. We absolutely understand why you decided not to accept this.

Regarding payment for a replacement carpet, the delay was due to a missunderstanding and difference in figures. As soon as this was resolved, payment was made immediately and in time before the carpet was fitted.

We have learned lessons from this and have put procedures in place so that this never happens again.

We are pleased that you are happy with the clearance guys and we have passed your compliments on to them.

Sincerely,
Ben

Rated 5 out of 5 stars

Fantastic service at a difficult time

Ben organised a house clearance for my parents property at short notice when they moved out to sheltered accommodation. The guys on-site were great and the job was completed to the agreed plan. The quotation was based on detailed photographs of each room and invoices were provided before I paid the deposit. I would recommend this company to anyone that has a need to clear a house, it takes care of a challenging job at one of the more difficult times of your life - thanks Ben!

December 7, 2022
Unprompted review
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Reply from House Clearance Collective Ltd

Thank you Alan, we are glad to have been there to help you

Rated 5 out of 5 stars

House clearance

House clearance completed quickly and efficiently with very friendly competent clearers. The whole process was very well managed at a very reasonable price. Would recommend.

November 9, 2022
Unprompted review
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Reply from House Clearance Collective Ltd

Hi Sarah,

Thank you for leaving us an excellent review, we greatly appreciate the positive feedback.

We wish you all the best in the future.

Ben
Director @ House Clearance Collective Ltd.

Rated 5 out of 5 stars

Not the first time I’ve used them and…

Not the first time I’ve used them and probably won’t be the last. First class communication and organisation from Ben with nothing too much bother. Thanks again.

November 4, 2022
Unprompted review
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Reply from House Clearance Collective Ltd

Hi Shaun,

Thank you for leaving us a great review and using our service for a second time. We greatly appreciate the positive feedback.

We wish you all the best in the future.

Ben
Director @ House Clearance Collective Ltd.

Rated 5 out of 5 stars

Ben arranged my house clearance within…

Ben arranged my house clearance within a week taking all the stress away at a busy time. Harry and his helper arrived early on the due date and worked tirelessly until all the furniture was removed and packed in their van.
A job well done and highly recommend.

Bill

October 12, 2022
Unprompted review
House Clearance Collective Ltd logo

Reply from House Clearance Collective Ltd

Hi Bill,

It was a pleasure helping you with the house clearance.

Thank you for leaving us an excellent review, we greatly appreciate the positive feedback.

We wish you all the best in the future.

Ben
Director @ House Clearance Collective Ltd.

Rated 5 out of 5 stars

At very short notice Ben organised a…

At very short notice Ben organised a clearance from our late daughters house. He kept us well informed of times etc. His colleague even contacted us when he was stuck in traffic and would be a few minutes late. Definitely use this Company again.

October 15, 2022
Unprompted review
House Clearance Collective Ltd logo

Reply from House Clearance Collective Ltd

Hi Ronnie,

Thank you for your positive feedback. We are very grateful.

It was a pleasure to work with you on your clearance.

Many thanks,

Ben
Director @ House Clearance Collective Ltd.

Rated 5 out of 5 stars

Amazing and professional service

Amazing service, these guys helped me with clearing property after closing down my shop. I was worried how it will go but they were fast and professional. I got the quote quickly and I was staying in touch until the day of removal. Thank you for helping me!

October 6, 2022
Unprompted review
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Reply from House Clearance Collective Ltd

Hi Anna,

Thank you for the testimonial. We really appreciate it.

I'm happy to hear you're happy with the shop and business clearance we delivered for you.

All the best in the future.

Ben
Director @ House Clearance Collective Ltd.

Rated 5 out of 5 stars

12/10

2 boys came out, fantastic job! Both really nice and chatty, very quick and efficient, took everything requested

September 20, 2022
Unprompted review
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Reply from House Clearance Collective Ltd

Hi Troy,

Thank you for leaving us an excellent review, we greatly appreciate the positive feedback.

We wish you all the best in the future.

Ben
Director @ House Clearance Collective Ltd.

Rated 5 out of 5 stars

Ben was prompt and professional on the…

Ben was prompt and professional on the phone.
The 2 house clearance men who arrived were polite, friendly and efficient.
Everything was achieved quickly and I would certainly use this service again.

August 30, 2022
Unprompted review
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Reply from House Clearance Collective Ltd

Hi Catherine,

It was a pleasure to work with you on this clearance.

Thank you so much for this excellent review. We appreciate you taking the time to go out your way and write this. I'm glad you are so happy with our house clearance service.

Ben
Director @ House Clearance Collective Ltd.

Rated 5 out of 5 stars

Ben organised a clearance at short notice

Ben (Fife House Clearance) organised a clearance at short notice and Harry and Ricky cleared the house in half a day. They were very hard working, I can't thank them enough. It was easy to communicate with Ben - who was very organised and professional. I would use them again with no hesitation.

August 29, 2022
Unprompted review
House Clearance Collective Ltd logo

Reply from House Clearance Collective Ltd

Hi Martin,

Thank you for leaving us an outstanding review, we greatly appreciate the positive feedback.

We wish you all the best in the future.

Ben
Director @ House Clearance Collective Ltd.

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