Igomove Reviews 98

Please read before using this company.

I had an offer accepted on a lovely property that both me and my partner fell in love with, and while we were in the process of sorting the mortgage out, they went behind our backs, and put the house back on the market without notice.
They gave no fair warning, and it was against our knowledge.

When questioning why, they claimed that we didn't send the necessary documents in, (when we did, I have the emails and correspondence to prove it), and also that we did not even have a DIP!

They also claimed that four weeks had passed... It was less than 2 weeks, with a bank holiday in this period also.

We kept good communication with them, and asked if they needed anything else, to which they said all checks had passed.
We called a few days later to say that papers were going in very soon and that there was no issue. They were strangely quiet toward me and my partner, which we both felt.

They rang the following day saying that the property was put back on the market the night before, and another offer rolled in to which the sellers accepted. It was strange that they neglected to tell my partner that same morning, when she rang before me to check everything was ok!

In my opinion, Igomove are shady, and me, my partner, as well as our family and friends will never use them again.

To you directly Igomove.
It was very immoral of you to do this.
As first time buyers we were struggling enough, and we went over our comfortable bid to secure the property. We had our hopes and dreams of this house, dashed.

I wish we never bid on this house...

Disappointed.

We purchased from Igomove Hartlepool. A huge thank you to Michelle, Rachel and Leslie who kept us updated and informed throughout the complete process. It was perfect for us as we moved up from the South. Thanks again Ladies 😊

Used igo move to sell my house
Very fast and great service
And a fair price to sell

Thank you very much Laura for your patience and dedication, you are very professional, you truly have a vocation for what you do.

Sold my house with Igomove and they were fantastic. Fees are cheaper than anyones and the service is 5* Michael and the team are brilliant I will definitely recommend them.

Very helpful, friendly and professional team. I dealt with a lady called Laura. Laura always came back to me with feedback or other info relevant to the case as promised. Igo move was actually the seller’s representative. However Laura’s professionalism and friendly approach won me over and I will definitely use them in the future. Thank you for your hard work. Very much appreciated. Natasha H

I have had most communication with Laura, she's absolutely brilliant at keeping me updated. Will definitely be using Igomove again

Sold my house with igomove, communication was excellent even later at night! Would highly recommend it thanks again

Wow !!! Just the best customer service ever. Speedy friendly and efficient. Nothing is too much trouble for these guys. Highly recommend .

Excellent service from start to finish, always kept me updated with the process of the move. Nothing was too much trouble for Michael.

Words cannot begin to say how badly I was treated by I- don't- Move. I only gave them one star because there isn't an option of either zero or even negatives.
I sold my house in Oxford off the back of my offer on a property in Hartlepool being accepted. Then the lies began. Vacant possession they said...no owners very much insitu. Oh its okay they said they'll move out and into rented or with family while they looked for their ongoing property. Ok so agreed a completion date on my home on the understanding we would be in our new home in 2 weeks. Well that never happened. The vendors were in a short chain now...lie no. 3!! 6 months of renting later, with my whole house in storage still no movement or any contact whatsoever with igomove i was forced to buy another property at auction as the rental agreement was ending and was finding it hard to find another as I have pets . It was looking at one point like id be homeless for the winter. FAB solicitors are just as bad. They gave my solicitor the run around every time she tried to contact them.
So this morning....10 months later....no contact since August...they phoned to see if I still wanted to buy. I really can't believe the audacity. If I ever move again I would never ever use them to buy or sell. Absolute shower of the proverbial

What amazing service! Efficient, fast and brilliant customer service. Would 100% recommend! Brilliant local company that does a great job.

Massively let down by the 'recommended' solicitor! Don't not use Freers Askew Bunting!
Igo move were great however we were told we had to use this solicitor and they are an absolute shambles...
No communication
Lost documentation containing personal information
Multiple final bills
Still asking for more money a month down the line
Refusing to pay stamp duty after been given a receipt
Waiting weeks and nothing being done when staff are on holiday or off sick
The list goes on!

I used Igomove in Hartlepool, via Rachel. Excellent experience even though I was buyer not seller. Truth be told it was going soooo sloooow until I contacted her and things zipped along. To say we completed o. Day I wanted was down to Rachel and I.

Great company great service.

Lol they even removed sign 2 hours after completion. 20/10 in my opinion

A job well done.

Regards Bill

Well what can I say, outstanding !!, cheap, well managed and arranged a sale for my house despite it being overpriced. Brilliant company could not recommend more!!

IGO move Hartlepool have been absolutely brilliant helping me buy my property.

Michelle and Rachel have went above and beyond every step of the way chasing things up even though it is not there job.

Could not recommend or thank them enough.

Outstanding service

igomove have been so helpful when listing my property. A great package price, a dedicated person on the end of the phone, and amazing professional images which are included in the price!