Ideal Mortgage Advisers Reviews 

571
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for providing clear guidance, efficient communication, and professional support throughout the entire mortgage journey. People note that advisors are exceptionally responsive, ensuring that every question is answered promptly and complex financial situations are handled with great care and ease. Though some customers noted occasional stress caused by external third-party delays, reviewers emphasized that the team stepped in proactively to keep things on track. Consumers truly appreciate this dedicated and reassuring approach, making many repeat clients eager to return for future property purchases and renewals.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, professionalism,... See more

Service

Reviewers mention positive feedback about service, highlighting top-notch support and effortless mortgage... See more

Customer service

Consumers find customer service to be positive and exceptionally helpful throughout the entire mortgage... See more

Response time

People report positive experiences with response time, highlighting super speedy replies and prompt... See more

User experience

Reviewers highlight positive aspects of user experience, describing the process as effortless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brian was my advisor and he was absolutely amazing. Mind you the process started way before I even found my house. He was patient, professional, understanding, helpful. Thats just barely explaining ho... See more

Rated 5 out of 5 stars

Andrew O'Neill has helped us on many remortgages and is always incredibly helpful, efficient and goes above and beyond. Even with complex situations he is patient and calms and we highly value his exp... See more

Rated 5 out of 5 stars

We used Alex as our mortgage advisor for our first home and he was super helpful all the way through the process. He answered many questions which were not even directly related to the mortgage proces... See more

Rated 5 out of 5 stars

Used Ideal Mortgage Advisers for our first mortgage and remortgage 5 years later. Truly great service, very helpful and informative throughout the whole process. Richard has been great for us and we w... See more


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

Ideal Mortgage Advisers are six experienced mortgage & protection brokers who jointly have over 60 years of experience. We are based in sunny Bristol, but have customers from all over the UK. Give us a call to see how we can help you.


Contact info

5.0

Excellent

TrustScore 5 out of 5

571 reviews

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5.0

All reviews

(571)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent all-round service

We’ve worked with Brian and Ideal for 5 years now and have always had an excellent experience.

They’re always willing to be flexible in approach and always work hard to get everything over the line in a timely manner, couldn’t recommend more!

January 3, 2024
Unprompted review
Rated 5 out of 5 stars

Dedicated Mortgage Advice

Ideal Mortgages have been extremely attentive regarding my mortgage, with Alex keeping me up to date with rate changes and options. Happy to recommend this company as great to work with. Thanks!

January 5, 2024
Unprompted review
Rated 5 out of 5 stars

Fix Rate Mortgage Deal - Base Rate Hikes

My BTL fixed rate mortgage was coming to an end around the end of the base rate increases (2023). Brian Donovan was able to help me find the best deal I could without a large product fee attached. I was really pleased with the service and response times from Ideal Mortgage Advisors and would recommend them.

October 31, 2023
Unprompted review
Rated 5 out of 5 stars

Friendly, Easy to deal with, Got me best deal

What a fantastic company! Andrew was friendly and easy to deal with, answered all my questions and looked into all options for the best deal for my mortgage. He kept me informed throughout the process and continued to check the mortgage rates as they kept changing.
I will 100% use again in the future.

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding timely service

Our remortgaging experience with Brian couldn’t be any more straightforward, easy and effortless. He did all the work with plenty of follow ups. Extremely professional and knowledgeable.
Would recommend without hesitation. Sam & Jane

November 24, 2023
Unprompted review
Rated 5 out of 5 stars

Very helpful !

We dealt with Alex and he was very efficient, friendly and proactive at helping us! He was recommended to us by a friend and I would happily recommend him to others as well!

December 4, 2023
Unprompted review
Rated 5 out of 5 stars

good experience

Alex was very proactive and patient. Thank you for the prompts and coordination that we needed.

September 30, 2023
Unprompted review
Rated 5 out of 5 stars

I have a portfolio of properties plus…

I have a portfolio of properties plus my own property and Brian Donovan has been there to advise and help negotiate all my mortgages which has taken the stress off my shoulders.
He is always there at the end of the phone. I would strongly recommend Ideal Mortgage Advisers.
Thank you Brian for all your help.
Anne

September 29, 2023
Unprompted review
Rated 5 out of 5 stars

Really great service!

We worked with Ideal Mortgage Advisers for our house purchase in south Bristol and specifically Richard. He was and continues to be a huge support. He is often in touch and provides a lot of helpful guidance and is always really nice to talk to and prompt with responses. We highly recommend this service.

October 4, 2023
Unprompted review
Rated 5 out of 5 stars

outstanding

Richard was outstanding as always have used him for a number of mortgages now and has been excellent on them all.

October 1, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional Mortgage Broker

We’re glad we chose Rhys as our mortgage broker. Since day one, he has supported us with professionalism and dedication. He always responded quickly to our questions, guiding us through the entire process. He found us the best deal for our needs, saving us time and money. He was patient, informative, and attentive to every detail. He made us feel valued and confident in our decisions. Rhys is not just a broker; he is a rare gem who delivers outstanding service. We highly recommend him to anyone who needs a mortgage.

September 7, 2023
Unprompted review
Rated 5 out of 5 stars

Incredible service!

I received such an incredible service from Alex at IMA! He secured two mortgages for me for a residential and buy-to-let property, offering his advice and expertise and answering all questions within a timely manner. He secured the best deal for me and my circumstances. I would definitely use his services again and would highly recommend Ideal Mortgage Advisers to friends & family.

October 19, 2023
Unprompted review
Rated 5 out of 5 stars

They went above and beyond

I would highly recommend these guys. We were cutting it fine with renewing our mortgage and Andrew went above and beyond to make sure that it went through on time. They were very responsive and it really felt like they knew their stuff and made sure we were getting the best deal.

October 30, 2023
Unprompted review

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