Ideal Mortgage Advisers Reviews 

571
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for providing clear guidance, efficient communication, and professional support throughout the entire mortgage journey. People note that advisors are exceptionally responsive, ensuring that every question is answered promptly and complex financial situations are handled with great care and ease. Though some customers noted occasional stress caused by external third-party delays, reviewers emphasized that the team stepped in proactively to keep things on track. Consumers truly appreciate this dedicated and reassuring approach, making many repeat clients eager to return for future property purchases and renewals.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, professionalism,... See more

Service

Reviewers mention positive feedback about service, highlighting top-notch support and effortless mortgage... See more

Customer service

Consumers find customer service to be positive and exceptionally helpful throughout the entire mortgage... See more

Response time

People report positive experiences with response time, highlighting super speedy replies and prompt... See more

User experience

Reviewers highlight positive aspects of user experience, describing the process as effortless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brian was my advisor and he was absolutely amazing. Mind you the process started way before I even found my house. He was patient, professional, understanding, helpful. Thats just barely explaining ho... See more

Rated 5 out of 5 stars

Andrew O'Neill has helped us on many remortgages and is always incredibly helpful, efficient and goes above and beyond. Even with complex situations he is patient and calms and we highly value his exp... See more

Rated 5 out of 5 stars

We used Alex as our mortgage advisor for our first home and he was super helpful all the way through the process. He answered many questions which were not even directly related to the mortgage proces... See more

Rated 5 out of 5 stars

Used Ideal Mortgage Advisers for our first mortgage and remortgage 5 years later. Truly great service, very helpful and informative throughout the whole process. Richard has been great for us and we w... See more


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

Ideal Mortgage Advisers are six experienced mortgage & protection brokers who jointly have over 60 years of experience. We are based in sunny Bristol, but have customers from all over the UK. Give us a call to see how we can help you.


Contact info

5.0

Excellent

TrustScore 5 out of 5

571 reviews

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5.0

All reviews

(571)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Andrew deserves 7 stars!!!

Andrew deserves 7 stars, but I'll work with the 5!! As a regular repeat customer I am more than satisfied with the support I receive from Andrew. He 'over delivers' and also keeps me in line by managing my expectations from third parties that are not as efficient as he is...he has spoiled me!! You're stuck with me for the foreseeable!! Thank you again!!

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Always helpful and supportive

Andrew has been assisting us for a couple off years now. He is extremely knowledgeable and always guides us to get the right deal, even if that means staying with the current provider. He took us through the pros and cons of each deal he referred us to

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Andrew is highly recommended

Andrew O'Neill has helped us on many remortgages and is always incredibly helpful, efficient and goes above and beyond. Even with complex situations he is patient and calms and we highly value his expertise and skills. Highly recommended to others. Thank you so much.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Super helpful, No stress!

I had a great experience working with Brian. Very helpful, professional, and supportive throughout the whole mortgage process. Everything was clear and smooth from start to finish. I would definitely recommend them! Thank you, Brian!!!

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

It was good to reconnect with Rhys…

It was good to reconnect with Rhys after many years since he helped with our first mortgage and just like the first time, he went beyond the call of duty by responding in the evenings and at weekends - particularly helpful and reassuring considering I left it late before my mortgage deal expired and so time was of the essence!

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Easy, reliable and knowledgeable.

We have been working with Brian for almost 5 years. He has made every effort to make communication, updates, information and options easy to understand and access.
He has been readily available at our convenience and always advised with our interest at heart.
We always recommend his services and will continue to do so!

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

Alex was brilliant

Alex was brilliant, really helped us understand the whole process and got us the best deal on the market. Thank you!

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service Throughout

David was fantastic. I went to three other mortgage brokers who were unable to help me secure a mortgage due to my unconventional income and accounts (self-employed contractual freelancer, IR35, PAYE etc.).

David found me a provider with ease. He was communicative and obliging throughout, checking products and rates often to ensure the best deal.

I don't think I'd have been able to buy if it weren't for David! I would highly recommend Ideal Mortgages, their services were well worth their fee.

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

Ideal mortgages

David has been greate throughout the whole process. Knowledgeable and helpful will continue to use him for all future morgages.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

David has been very helpful and proactive throughout the initial mortgage search and the remortgaging process - much appreciated!

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish, thank you David

David provided exceptional support throughout the purchase process! This journey had a lot of downs (!) and ups, but through every low point, David stayed calm, professional, and just the right amount of reassuring. Genuinely enjoyed working with him! In the end we got over the line, amazing job, will definitely be recommending him to friends and family.

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you David at IMA!

David at IMA was brilliant in helping me get a mortgage in place. Made the whole process super easy, explained every stage very clearly and guided me through the whole process. Thank you David! I won't hesitate to recommend you & IMA to friends in the future.

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Brian at Ideal!

We worked with Brian at Ideal Mortgage Advisers and we couldn't have appreciated his support more. We were first time buyers, and he really took the time to explain the whole process and helped us make a confident choice in our mortgage. We explained we were under tight timelines with the seller, which he was very understanding of and we got it all sorted in just 4 days!

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

Alex was great!

Alex was great! From the start all communication was clear, Alex did what he said he was going to and I did not need to chase for anything. I've already recommended to several friends.

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable and trustworthy

We’ve been using Andrew for many years now from our first house purchase through multiple re-mortgages. He has always been super helpful, quick to respond and always finds us the best deal. He’s both friendly and professional and great at explaining everything in an easy to understand manner. I’ve recommended him to many friends and will continue to use his services for many more years to come.

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I was kept informed at every stage and Rhys kept working until the end to find the best deal for us. All of the information was presented in a professional manner

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Superb advice and support

Brian was with us at every step through our tricky remortgage. Clear explanations, sound advice and dealing on our behalf with frustrating solicitors. I can't recommend him highly enough.

July 1, 2025
Unprompted review

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