Brian was my advisor and he was absolutely amazing. Mind you the process started way before I even found my house. He was patient, professional, understanding, helpful. Thats just barely explaining ho... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Ideal Mortgage Advisers are six experienced mortgage & protection brokers who jointly have over 60 years of experience. We are based in sunny Bristol, but have customers from all over the UK. Give us a call to see how we can help you.
Contact info
Henleaze House, 13 Harbury Road, BS9 4PN, Bristol, United Kingdom
- 0117 2872853
- info@imabristol.co.uk
- imabristol.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great knowledge and service
I can't recommend Brian highly enough. Renewing our mortgage was a straight forward process. Brian provided great communication and knowledge of the mortgage market and products available.
Helpful, professional service
Rhys was supportive and helpful from start to finish, ensuring the smooth transition of our mortgage. Would definitely recommend.
Amazing support to buy our first home
We were recommended Brian from a family member to help us with our first home. Brian has been amazing throughout the whole process, explaining things in layman's terms, providing great advice and always being there when we needed him. In addition to this, Brian went above and beyond supporting us when our solicitor was delaying the process and causing stress. I would definitely recommend Brian and the rest of the team for your home purchase!
If Carlsberg did mortgage advisors it would be Brian!!!
I have been using Brian for almost 10 years now. He responds to every email instantly and picks up the phone when ever I call. In the past I have had situations where the mortgage provider pulled out and Brian has worked his magic and sorted it out even getting me compensation from a fault of the provider. I don’t ever recommend people. However, i recommend Brian to everyone and anyone. To the point where my financial advisor tried to get me to go with their in house guy and I refused. if Carlsberg did Mortgage advisors it would be Brian!!!
Excellent Mortgage Advisers
We were recommended Alex by a family member and he was exceptional throughout the whole process obtaining both a residential and buy to let mortgage. He was very quick to respond to our queries, and there were many because our first buyers removed their offer after 10 weeks. He also helped us chase the solicitors and estate agents which helped with getting us to the point of exchange of contracts. Rhys was also fantastic helping us sort out our insurance cover as well. We would definitely recommend the team at IMA to anyone who is going through the house buying process.
Fantastic - highly recommended
We are first time buyers and worked with David - we were in great hands, he made a daunting process feel straightforward and was professional and courteous throughout. He renegotiated a better deal for us when rates changed favourably too. I'll 100% be recommending him to friends looking to buy.
Repeat Customer of Ideal
So satisfied with the job Brian did the first time round, I sought him out for my next Mortgage years later, as well as my renewal recently. Him and the guys at Ideal we're trustworthy, candid, and responsive in all matters. When you need a reassuring voice and service, it can definitely be found at Ideal.
Straightforward and stress free experience! Thank you Alex!
Used Alex for a first time buy using a lifetime ISA, based on a recommendation from a friend. Overall the process was really straightforward, Alex was really clear and quick to respond. Buying a house can be super stressful, but Alex made the process simple and made sure i understood everything every step of the way! Really happy with my experience, and would recommend Alex to anyone wanting to get a mortgage. Thank you Alex!
Brian was always on hand
Brian was attentive reliable and always on hand to steer me through the process.
I think I have achieved the best possible outcome thanks to his help and assistance
We could not recommend Alex enough, he was amazing
We used Alex as first-time buyers for our mortgage after he came highly recommended by a friend. Our house purchase was complex because the property was stuck in probate, but Alex was incredibly informative, supportive and proactive, always following up and making sure we were kept updated. We couldn’t recommend him enough; he was amazing, and we plan to use him for every mortgage moving forward. Thank you, Alex!
Alex is amazing and I cannot recommend…
Alex is amazing and I cannot recommend the company enough. The process was made so simple and no question went unanswered. We really appreciated Alex’s friendly and professional manner. Thank you all
Great experience …
We used Alex as our mortgage advisor for our first home and he was super helpful all the way through the process. He answered many questions which were not even directly related to the mortgage process which helped guide us through the home buying experience. He was fast at communicating and very reliable. He kept in contact after our offer was accepted all the way to completion and continued to check to make sure we were on the best rates. I would highly recommend.
Great experience
Great experience, easy to work with and knowledgeable. We had to do very little in the process and felt that things were being taken care of without having to chase.
So helpful and responsive to any…
So helpful and responsive to any question or query, great service
Great service from Brian Donovan at Ideal Mortgage Advisers
Another fantastic experience working with Brian Donovan at Ideal Mortgage Advisers on a remortgage. This time I needed a lot of guidance and discussion with Brian on the best way forward and he was always on hand to the right kind of help at the right time. Many thanks, looking forward to working with you again next time!
Great job done
Alex was kind, very helpful, easy to contact. I felt I was in good hands. I was impressed and very happy. Thank you.
Communication was extraordinary always…
Communication was extraordinary always got a fast and helpful reply
Brian was such a hero
Brian was such a hero! Responsive, informative, and perhaps most importantly - calming! I'm a first-time-buyer and didn't have the foggiest throughout, but Brian consistently went above-and-beyond on advice. He came recommended from a pal, and I'm glad he did! Would recommend him to anyone (to be honest, I've already started!)
Very helpful once again
Very helpful once again, Andrew kept an eye on the process, even when we didn't, to ensure we got the best deal we could.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








