Ideal Mortgage Advisers Reviews 

571
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for providing clear guidance, efficient communication, and professional support throughout the entire mortgage journey. People note that advisors are exceptionally responsive, ensuring that every question is answered promptly and complex financial situations are handled with great care and ease. Though some customers noted occasional stress caused by external third-party delays, reviewers emphasized that the team stepped in proactively to keep things on track. Consumers truly appreciate this dedicated and reassuring approach, making many repeat clients eager to return for future property purchases and renewals.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, professionalism,... See more

Service

Reviewers mention positive feedback about service, highlighting top-notch support and effortless mortgage... See more

Customer service

Consumers find customer service to be positive and exceptionally helpful throughout the entire mortgage... See more

Response time

People report positive experiences with response time, highlighting super speedy replies and prompt... See more

User experience

Reviewers highlight positive aspects of user experience, describing the process as effortless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brian was my advisor and he was absolutely amazing. Mind you the process started way before I even found my house. He was patient, professional, understanding, helpful. Thats just barely explaining ho... See more

Rated 5 out of 5 stars

Andrew O'Neill has helped us on many remortgages and is always incredibly helpful, efficient and goes above and beyond. Even with complex situations he is patient and calms and we highly value his exp... See more

Rated 5 out of 5 stars

We used Alex as our mortgage advisor for our first home and he was super helpful all the way through the process. He answered many questions which were not even directly related to the mortgage proces... See more

Rated 5 out of 5 stars

Used Ideal Mortgage Advisers for our first mortgage and remortgage 5 years later. Truly great service, very helpful and informative throughout the whole process. Richard has been great for us and we w... See more


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

Ideal Mortgage Advisers are six experienced mortgage & protection brokers who jointly have over 60 years of experience. We are based in sunny Bristol, but have customers from all over the UK. Give us a call to see how we can help you.


Contact info

5.0

Excellent

TrustScore 5 out of 5

571 reviews

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5.0

All reviews

(571)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great knowledge and service

I can't recommend Brian highly enough. Renewing our mortgage was a straight forward process. Brian provided great communication and knowledge of the mortgage market and products available.

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing support to buy our first home

We were recommended Brian from a family member to help us with our first home. Brian has been amazing throughout the whole process, explaining things in layman's terms, providing great advice and always being there when we needed him. In addition to this, Brian went above and beyond supporting us when our solicitor was delaying the process and causing stress. I would definitely recommend Brian and the rest of the team for your home purchase!

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

If Carlsberg did mortgage advisors it would be Brian!!!

I have been using Brian for almost 10 years now. He responds to every email instantly and picks up the phone when ever I call. In the past I have had situations where the mortgage provider pulled out and Brian has worked his magic and sorted it out even getting me compensation from a fault of the provider. I don’t ever recommend people. However, i recommend Brian to everyone and anyone. To the point where my financial advisor tried to get me to go with their in house guy and I refused. if Carlsberg did Mortgage advisors it would be Brian!!!

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Mortgage Advisers

We were recommended Alex by a family member and he was exceptional throughout the whole process obtaining both a residential and buy to let mortgage. He was very quick to respond to our queries, and there were many because our first buyers removed their offer after 10 weeks. He also helped us chase the solicitors and estate agents which helped with getting us to the point of exchange of contracts. Rhys was also fantastic helping us sort out our insurance cover as well. We would definitely recommend the team at IMA to anyone who is going through the house buying process.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic - highly recommended

We are first time buyers and worked with David - we were in great hands, he made a daunting process feel straightforward and was professional and courteous throughout. He renegotiated a better deal for us when rates changed favourably too. I'll 100% be recommending him to friends looking to buy.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Repeat Customer of Ideal

So satisfied with the job Brian did the first time round, I sought him out for my next Mortgage years later, as well as my renewal recently. Him and the guys at Ideal we're trustworthy, candid, and responsive in all matters. When you need a reassuring voice and service, it can definitely be found at Ideal.

December 21, 2025
Unprompted review
Rated 5 out of 5 stars

Straightforward and stress free experience! Thank you Alex!

Used Alex for a first time buy using a lifetime ISA, based on a recommendation from a friend. Overall the process was really straightforward, Alex was really clear and quick to respond. Buying a house can be super stressful, but Alex made the process simple and made sure i understood everything every step of the way! Really happy with my experience, and would recommend Alex to anyone wanting to get a mortgage. Thank you Alex!

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Brian was always on hand

Brian was attentive reliable and always on hand to steer me through the process.

I think I have achieved the best possible outcome thanks to his help and assistance

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

We could not recommend Alex enough, he was amazing

We used Alex as first-time buyers for our mortgage after he came highly recommended by a friend. Our house purchase was complex because the property was stuck in probate, but Alex was incredibly informative, supportive and proactive, always following up and making sure we were kept updated. We couldn’t recommend him enough; he was amazing, and we plan to use him for every mortgage moving forward. Thank you, Alex!

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Alex is amazing and I cannot recommend…

Alex is amazing and I cannot recommend the company enough. The process was made so simple and no question went unanswered. We really appreciated Alex’s friendly and professional manner. Thank you all

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience …

We used Alex as our mortgage advisor for our first home and he was super helpful all the way through the process. He answered many questions which were not even directly related to the mortgage process which helped guide us through the home buying experience. He was fast at communicating and very reliable. He kept in contact after our offer was accepted all the way to completion and continued to check to make sure we were on the best rates. I would highly recommend.

May 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, easy to work with and knowledgeable. We had to do very little in the process and felt that things were being taken care of without having to chase.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from Brian Donovan at Ideal Mortgage Advisers

Another fantastic experience working with Brian Donovan at Ideal Mortgage Advisers on a remortgage. This time I needed a lot of guidance and discussion with Brian on the best way forward and he was always on hand to the right kind of help at the right time. Many thanks, looking forward to working with you again next time!

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great job done

Alex was kind, very helpful, easy to contact. I felt I was in good hands. I was impressed and very happy. Thank you.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Brian was such a hero

Brian was such a hero! Responsive, informative, and perhaps most importantly - calming! I'm a first-time-buyer and didn't have the foggiest throughout, but Brian consistently went above-and-beyond on advice. He came recommended from a pal, and I'm glad he did! Would recommend him to anyone (to be honest, I've already started!)

October 14, 2025
Unprompted review

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