Ideal Mortgage Advisers Reviews 

571
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for providing clear guidance, efficient communication, and professional support throughout the entire mortgage journey. People note that advisors are exceptionally responsive, ensuring that every question is answered promptly and complex financial situations are handled with great care and ease. Though some customers noted occasional stress caused by external third-party delays, reviewers emphasized that the team stepped in proactively to keep things on track. Consumers truly appreciate this dedicated and reassuring approach, making many repeat clients eager to return for future property purchases and renewals.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, professionalism,... See more

Service

Reviewers mention positive feedback about service, highlighting top-notch support and effortless mortgage... See more

Customer service

Consumers find customer service to be positive and exceptionally helpful throughout the entire mortgage... See more

Response time

People report positive experiences with response time, highlighting super speedy replies and prompt... See more

User experience

Reviewers highlight positive aspects of user experience, describing the process as effortless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brian was my advisor and he was absolutely amazing. Mind you the process started way before I even found my house. He was patient, professional, understanding, helpful. Thats just barely explaining ho... See more

Rated 5 out of 5 stars

Andrew O'Neill has helped us on many remortgages and is always incredibly helpful, efficient and goes above and beyond. Even with complex situations he is patient and calms and we highly value his exp... See more

Rated 5 out of 5 stars

We used Alex as our mortgage advisor for our first home and he was super helpful all the way through the process. He answered many questions which were not even directly related to the mortgage proces... See more

Rated 5 out of 5 stars

Used Ideal Mortgage Advisers for our first mortgage and remortgage 5 years later. Truly great service, very helpful and informative throughout the whole process. Richard has been great for us and we w... See more


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

Ideal Mortgage Advisers are six experienced mortgage & protection brokers who jointly have over 60 years of experience. We are based in sunny Bristol, but have customers from all over the UK. Give us a call to see how we can help you.


Contact info

5.0

Excellent

TrustScore 5 out of 5

571 reviews

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5.0

All reviews

(571)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mortgage Product Switch

Dave helped me through the process of my mortgage product switch and provided clear guidance and advice throughout, to ensure a smooth transition onto my new deal. Would thoroughly recommend.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Rhys is amazing

Rhys is amazing, he is alway available to on the telephone/ email when we have any questions / queries no matter how big or small. Rhys has helped us with our remortgages over the years and this time with a new purchase. We wouldn’t go anywhere else! Thank you Rhys for all your guidance.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

I wholeheartedly recommend Brian…

I wholeheartedly recommend Brian Donovan and Ideal Mortgage Advisers.

Our mortgage was particularly tricky and complex, but Brian’s expertise and dedication were exceptional, ultimately leading to a successful completion.

Brian was relentlessly proactive in managing the entire process. When we faced unforeseen complications and slow responses from third parties, he was outstanding at proactively chasing and escalating matters, ensuring that our critical deadlines were met and we didn't face unnecessary delays or costs.

He provided constant reassurance and strategic advice at every stage, skillfully navigating unexpected financial and administrative hurdles. If you need an adviser who combines deep knowledge with a tireless, hands-on approach to secure the best outcome for a difficult case, look no further than Brian. We are incredibly grateful for his tireless work.

May 1, 2026
Unprompted review
Ideal Mortgage Advisers logo

Reply from Ideal Mortgage Advisers

Hi Raman. Thank you for the kind review. Greatly appreciated. Brian

Rated 5 out of 5 stars

Alex was brilliant

Alex was brilliant! Super helpful, very efficient and a stress free experience for me. Couldn’t ask for anymore. I highly recommended him. Thanks Alex, much appreciated

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

We worked with Brian on the mortgage for our first home, and he was exceptional through the entire process. He made us feel completely at ease during the purchase and went way above and beyond on many occasions. We're so grateful to have worked with him and cannot recommend him highly enough.

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

We had a fantastic experience working…

We had a fantastic experience working with Alex as our mortgage advisor. From start to finish, he provided a truly professional, responsive, and supportive service that made what can often be a stressful process feel smooth and straightforward.

Alex took the time to clearly explain all of our options, ensuring we fully understood each step before moving forward. He was always available to answer questions, no matter how small, and his communication throughout was prompt and reassuring.

What really stood out was his dedication to finding the best deal for us. He went above and beyond to secure a mortgage that suited our needs and circumstances perfectly, and we felt confident we were in safe hands the entire time.

We would highly recommend Alex to anyone looking for a knowledgeable and reliable mortgage advisor. Thank you again for all your help!

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

great mortgage advisors

Alex was very quick in finding a good deal for me, and kept me up-to-date with changing interest rates so that I can lock the best deal. Totally recommend.

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

Reliable and supportive

Brian has helped me with my last 3 mortgages - he engages early and gives impartial, well supported advice and ensures I fully understand all options. I will continue to use Brian for all future mortgages, it just becomes completely pain free and easy.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Brian was my advisor and he was absolutely amazing. Mind you the process started way before I even found my house. He was patient, professional, understanding, helpful. Thats just barely explaining how much he has helped. I have had my wobbly moments and I called him.Rhys sorted my insurance and was also amazing. Very grateful for their help in getting my shared ownership completed this year.🥳🥳🎉🎉

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

I used Ideal Mortgage Advisers

I used Ideal Mortgage Advisers, specifically Alex Kemp, who was recommended to me.

Alex and the Ideal team were fantastic from start to finish, they were patient, checked in regularly but not pushy. When I found a property I was ready to buy, the service I received was excellent from start to completion.
I would certainly recommend and use their services again.

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Very easy renewal process

Very easy renewal process. Brian got in touch with me early on, clearly explained my options to me and continued to checked for updates to get me the best rate. All very seamless

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Used Ideal Mortgage Advisers for our…

Used Ideal Mortgage Advisers for our first mortgage and remortgage 5 years later. Truly great service, very helpful and informative throughout the whole process. Richard has been great for us and we won’t be going anywhere else for mortgage advice in the future.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Great communication from start to finish - am very happy with mortgage advice and the deals that Rhys found. Very quick response and frequently updated on progress etc - highly recommend!

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

I honestly can’t recommend Alex highly…

I honestly can’t recommend Alex highly enough. He came recommended by a friend, and from day one he was fantastic. Over an 18-month selling and buying process (which was far from straightforward), he checked in regularly, kept me informed, and was always on hand to explain things clearly.

He worked hard to secure me the best rate available and went well above and beyond what I expected from a mortgage advisor. He did a huge amount of chasing with solicitors and estate agents, who, frankly, were pretty useless, and without him keeping everything moving, the whole process would have been even more stressful.

Professional, proactive, and genuine, he made a long and complicated process so much easier. I wouldn’t hesitate to recommend him to anyone looking for a mortgage advisor.

January 16, 2026
Unprompted review

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