There are not enough stars that can reflect the great folks at Indigo are. Another company had badly let me down. I spent an afternoon calling round companies in an attempt to source particular tabl... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Christine Elliott received our two new sofas Rob and Andy were well within the time frame they unpacked put legs on and then the cushions they were polite and efficient. From my first visit to Indigo... See more
Company replied
Karen, the interior designer for Indigo, came to our home to discuss ideas. She was amazing and helped us so much! All the ideas she gave us were excellent and have worked well. Brilliant service... See more
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I’ve just bought the most gorgeous corner couch from indigo and I’m honestly over the moon with it! It’s super comfy, fits the space perfectly, and just makes my living room feel so cosy. A huge... See more
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Company details
Written by the company
Indigo Home & Gift is a family owned furniture company, the largest independently owned on the Wirral. Selling high quality bespoke sofas, modern furniture and offering home interior designs, at affordable prices.
Contact info
UNIT 7/8 CROFT TRADE PARK, WELTON ROAD, CH62 3PQ, BROMBOROUGH, United Kingdom
- 01513340002
- mailbox@indigohomeandgift.co.uk
- indigohomeandgift.co.uk
4.8
Excellent
200 reviews
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This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 48 hours
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Just had the usual fantastic service…
Just had the usual fantastic service from the 2 delivery guys at Indigo! Nothing is too much trouble, they took great care with some heavy sofas that were difficult to manoeuvre.
Well done Indigo, the only furniture store we would purchase from.
April 11, 2024
Unprompted review
Buyer beware of Refund Policy
Bought some expensive cushions from this store, when I went to try and return them I was denied a refund or credit note. Refund policy was not explained at point of sale by the male sales advisor, if I had been properly informed of the refund policy I would never have purchased them. Will never buy from this store again. Very unhappy client !!!
April 9, 2024
Unprompted review
Reply from Indigo Home and Gift
Dear Laura,
Thank you for taking the time to share your feedback with us. We sincerely apologise for any inconvenience you experienced during your recent visit to our store.
Regarding our returns policy, we want to clarify that it is prominently displayed at multiple points within our store, including at the till, on receipts, on order documents, and on our website. It clearly states that items ordered specifically for a customer cannot be returned or exchanged, and refunds are not provided in such cases. However, we always honour statutory rights.
As a small family-owned business, we strive to offer competitive pricing while maintaining the quality of our products and services. Unfortunately, due to constraints from our suppliers, we are unable to accept returns for items ordered on a customer's request, as this often results in unsold inventory.
We understand your disappointment, and we sincerely regret any inconvenience this may have caused you. If there's anything else we can assist you with, please feel free to contact us directly at 0151 334 0002.
Regards,
Jill Walker,
Director,
Indigo Home & Gift.
Brilliant service in store
Brilliant service in store. Very pleasant and helpful delivery men. Am really pleased with the table and chairs
April 4, 2024
Unprompted review
Reply from Indigo Home and Gift
Thank you for your lovely feedback! We're delighted to hear that you had a great experience both in-store and with our delivery team. It's fantastic to know that you're pleased with your new table and chairs. We strive to provide excellent service from start to finish, and we're thrilled that we could meet your expectations. If you ever need anything else, don't hesitate to reach out. Enjoy your new furniture! 🪑🍽️
Absolutely thrilled with my new…
Absolutely thrilled with my new bookcase /display unit so different from any I’ve seen in other stores . First class service from the ordering to the delivery very much appreciated
March 7, 2024
Unprompted review
Reply from Indigo Home and Gift
We're thrilled to hear that you're absolutely thrilled with your new bookcase/display unit! Providing unique and distinctive pieces is what we aim for at Indigo. Thank you for recognizing the efforts of our team from ordering to delivery. Your appreciation means a lot to us. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Enjoy your new furniture! 📚🖼️
Great guys friendly
Great guys friendly, helpful and love the table thank you
February 15, 2024
Unprompted review
Reply from Indigo Home and Gift
Hi Carol, thank you for the great review! We're glad you love your new dining table. Indigo Home & Gift x
Indigo is a really great shop.
I really like Indigo. They have such good quality and great designed furniture and accessories. I bought two sofas and a foot stool a couple of years ago and I’ve just had a dining room table, chairs and a sideboard delivered yesterday. I’m so happy with them all.
The service is excellent. The guys who delivered and assembled them were very professional and pleasant. Their attention to detail was excellent, making sure everything was aligned and even suggested a different layout that I hadn’t thought of :). So, big thanks.
January 30, 2024
Unprompted review
Indigo Home and gift never disappoints
Indigo Home and gift never disappoints, I have been buying from here for well over 10 years, always receiving quality goods and excellent service, and today, as expected, is exactly what I received. The delivery guys were fantastic, very professional, polite and helpful, my new table and chairs came nicely packaged, and they were extremely careful handling and assembling them.
Very pleased with my beautiful furniture, I would highly recommend this Company, thank you again for your first class service.
December 14, 2023
Unprompted review
Reply from Indigo Home and Gift
Thank you Sandra for taking the time to review the service you’ve received. It’s always a pleasure to see you in store. If we don’t see you before Christmas hope you have a wonderful festive time and best wishes for the New Year.
Best wishes
Jill & all the Indigo Team 🎄🎄
The Gentleman that came where so…
The Gentleman that came where so friendly, they told me everything I needed to know and showed me how to extend my table the correct way , and even folded all the boxes so they where easy to fit in my car 👍🏻 . Thank you so much 👏🏻👏🏻
November 10, 2023
Unprompted review
Excellent customer service
Excellent customer service. Delivery staff polite, friendly and arrived on time.
November 2, 2023
Unprompted review
Reply from Indigo Home and Gift
Hi Anita,
We're thrilled to hear that you had such a positive experience with our customer service and delivery staff! Providing excellent service is always our top priority, and it's wonderful to know that our team were polite, friendly, and punctual. We truly appreciate your feedback and look forward to serving you again in the future. If you have any more comments or suggestions, please don't hesitate to share them with us. Thank you for choosing our services!
Visited Indigo by chance and found a…
Visited Indigo by chance and found a sofa which I am delighted with. The help and advice from the girls in the shop was wonderful.
Delivery and tracking was excellent and the two guys who brought my sofa in were so helpful and friendly.
Excellent service from beginning to end, highly recommend indigo and will be visiting again.
October 26, 2023
Unprompted review
Had our sofa delivered on 29/9 & the…
Had our sofa delivered on 29/9 & the two deliver guys Glyn & Graham were brilliant. This is the 2nd item I’ve had delivered & the guys are always really friendly & very efficient. When choosing the sofa we had a lot of help and advice from Laine & couldn’t be more than happy with our purchase. Definitely visit again in the future.
September 29, 2023
Unprompted review
Excellent service
The ladies in the shop were very helpful, I bought a sofa which was delivered today, the delivery men were very helpful as it was a tight squeeze to get the sofa in, nothing was to much trouble for them. Would definitely buy from indigo again.
September 20, 2023
Unprompted review
Reply from Indigo Home and Gift
Thank you so much for your kind words! We're thrilled to hear that our team at Indigo was able to provide such helpful and accommodating service during the delivery of your sofa. Customer satisfaction is our top priority, and we're glad to know that you had a positive experience with us. We look forward to serving you again in the future!
Mum and Dad received another fabulous…
Mum and Dad received another fabulous order from Indigo yesterday. Delivery guys were just as efficient and friendly as their previous delivery from them. Would highly recommend you go and visit the store as they have a huge selection of beautiful quality furniture and homeware items. Thanks once again for outstanding service Gill and team :)
September 13, 2023
Unprompted review
Reply from Indigo Home and Gift
We're delighted to hear that your Mum and Dad had another fantastic experience with Indigo! It's wonderful that the delivery team was efficient and friendly once again. Thanks for the recommendation, and we hope your family enjoys their beautiful quality furniture and homeware. Kudos to Gill and the team for their outstanding service! 😊🏡🛋️🌟
Always a pleasurable experience when I…
Always a pleasurable experience when I visit Indigo. Nothing is too much trouble, always helpful and very friendly. So pleased with my recent delivery of my dining room table. Guys went above and beyond to deliver and assemble my table without any issues.
Thank you to everyone at Indigo and look forward to my next purchase.
August 16, 2023
Unprompted review
Reply from Indigo Home and Gift
Hi Jo,
We’re thrilled to hear about your wonderful experience at Indigo! Their exceptional service, helpfulness, and friendliness truly stand out. It's fantastic that your dining room table was delivered and assembled flawlessly. I'll make sure to pass on your kind words to the team. Looking forward to assisting you with your next purchase!
All round excellence.
Service in the shop was very professional and efficient.
Delivery was great. Can’t fault anything they did. Made it look quick and easy.
Thank you.
August 17, 2023
Unprompted review
Reply from Indigo Home and Gift
Thank you so much for your kind words! We strive to provide a professional and efficient service to all our customers, and we're delighted to hear that we met your expectations. Our team works hard to ensure that every delivery is prompt and hassle-free, so it's wonderful to know that we succeeded in making the process look quick and easy for you. Your satisfaction is our top priority, and we truly appreciate your feedback. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again for choosing our store!
The staff at the shop were friendly and…
The staff at the shop were friendly and helpful. Chairs were delivered on time and assembled quietly and efficiently by Jim and Glyn who also tidied up after themselves. Thank you guys.
August 10, 2023
Unprompted review
Reply from Indigo Home and Gift
I'm pleased to hear about your positive experience with the shop's staff. It's great that the chairs were delivered punctually and assembled skillfully by Jim and Glyn, who even took the time to tidy up afterwards. Your appreciation is well deserved – thank you for sharing!
First Class customer service and products
I have very specific requirements for my new sofa and the lovely sales team where so helpful, patient and knowledgebale on the products. The Alston sofa I ordered is the best quality product and looks absolutely stunning in the champagne fabric they helped me choose. Dont buy from catalogues or cheap online stores, visit here and get first class customer service and top class quality products. The fact my sofa came with a 10 year guarantee was an addded the bonus. The delivery guys will unwrap and set up the sofa for you and are a credit to the team. We have bought beds and now sofas from here and have never regretted a purchase- the quality, price and service is sencond to none. I am sure we will be back soon for new items to make our home beautiful. Thank you.
August 9, 2023
Unprompted review
Reply from Indigo Home and Gift
I'm thrilled to hear about your fantastic experience with the sales team! Their patience and knowledge in helping you find the perfect Alstons sofa are truly commendable. The high-quality product and the exquisite champagne fabric sound wonderful. It's great that you value the exceptional customer service and top-notch quality from the store, especially with the added bonus of a 10-year guarantee. The delivery team's efforts in setting up the sofa are appreciated as well. Thank you for your continued support, and we can't wait to assist you in making your home even more beautiful in the future!
Excellent service
Firstly, visited the shop by chance, both the ladies in the shop were very helpful. Ordered the items, as we were moving house, they offered to hold the items until it suited us when they delivered, which was very helpful. Delivery was very prompt, informative with tracking and phone call. Jim and his mate were excellent delivering and putting the items together.
August 9, 2023
Unprompted review
Reply from Indigo Home and Gift
Hi Martin,
I'm delighted to hear about your positive experience at the shop! It's great that the staff were helpful and accommodating, especially during your house move. The efficient delivery and assembly by Jim and his colleague are also much appreciated. Thank you for sharing your feedback!
Best,
Indigo Home & Gift.
Absolutely brilliant service.
Absolutely brilliant service.
Nothing was too much trouble.
They had the couch in various locations around the lounge for me to see what looked best.
Laughed the whole way through!
Thank you so much to the 2 guys
July 26, 2023
Unprompted review
Reply from Indigo Home and Gift
Hello,
We are thrilled to hear that you had such a fantastic experience with our service! Providing excellent customer service is our top priority, and we're delighted that nothing was too much trouble for our team. We always strive to go above and beyond to ensure our customers' satisfaction. It's wonderful to know that you enjoyed the process of choosing your sofa with us, and we're glad that our team made it fun and enjoyable for you. Thank you so much for your kind words, and we look forward to serving you again in the future!
Indigo Home & Gift.
All aspects of service exceptional. Highly recommend
Service was friendly, helpful, informative and knowledgeable. From my first (second, and third) visit to the store, to ordering my gorgeous corner sofa. Indigo staff kept me informed throughout the process. To the delivery of the sofa. A huge thank you to the guys who delivered and fitted the sofa, they were friendly, helpful and professional, and took great care of the sofa and my home.
Thanks and well done Indigo ✨
July 14, 2023
Unprompted review
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