There are not enough stars that can reflect the great folks at Indigo are. Another company had badly let me down. I spent an afternoon calling round companies in an attempt to source particular tabl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Christine Elliott received our two new sofas Rob and Andy were well within the time frame they unpacked put legs on and then the cushions they were polite and efficient. From my first visit to Indigo... See more
Company replied
Karen, the interior designer for Indigo, came to our home to discuss ideas. She was amazing and helped us so much! All the ideas she gave us were excellent and have worked well. Brilliant service... See more
Company replied
I’ve just bought the most gorgeous corner couch from indigo and I’m honestly over the moon with it! It’s super comfy, fits the space perfectly, and just makes my living room feel so cosy. A huge... See more
Company replied
Company details
Written by the company
Indigo Home & Gift is a family owned furniture company, the largest independently owned on the Wirral. Selling high quality bespoke sofas, modern furniture and offering home interior designs, at affordable prices.
Contact info
UNIT 7/8 CROFT TRADE PARK, WELTON ROAD, CH62 3PQ, BROMBOROUGH, United Kingdom
- 01513340002
- mailbox@indigohomeandgift.co.uk
- indigohomeandgift.co.uk
4.8
Excellent
200 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience from start to finish
We experienced great service in the shop choosing our new suite, the staff were so patient, knowledgeable and there was no pressure selling which was greatly appreciated! Our delivery came today with just the two best delivery guys 😊 they were really helpful and organised, they are a credit to your company - thank you 😊
July 13, 2023
Unprompted review
Reply from Indigo Home and Gift
Hi Elaine,
Thank you so much for your kind words and feedback! We are delighted to hear that you had a great experience in our shop and that our staff provided excellent service. We strive to create a welcoming and pressure-free environment for our customers, so it's wonderful to know that you felt comfortable during your visit. Additionally, we're glad the delivery went smoothly and that our delivery team was helpful and organized. We truly appreciate your support and hope you enjoy your new suite!
Best,
Indigo Home & Gift.
Good wooden furniture
Furniture I ordered is very good quality, really please with my purchase
June 26, 2023
Reply from Indigo Home and Gift
Hi Christine,
Thank you so much for your review! We’re so glad you are enjoying your furniture.
Thanks,
Indigo Home & Gift
Reply from Indigo Home and Gift
Thank you Neil for your 5* review. We really appreciate your support for local small businesses. Hope to see you soon.
Kind regards
Jill Walker
Owner
Great store
Great store , helpful staff -go beyond and the delivery lads were fantastic . Overall I’d highly recommend .
June 30, 2023
Unprompted review
Great experience . Shop here .
From selecting the sofas in store to delivery today we have found Indigo exceptional . Staff in-store were very helpful and patient but not pushy and we were able to choose sofas we did not think would fit through our doorways with their advice and a pre visit from the delivery team to check before ordering who are just the nicest two guys .
They delivered our sofas today and were very experienced , pleasant , and informative and nothing was too much trouble and they took a lot of care . They are an asset to Indigo .
We will certainly shop here again as we had an enjoyable experience from start to finish and our sofas look perfect. Thank you .
June 28, 2023
Unprompted review
Reply from Indigo Home and Gift
Thank you so much for your kind words! We are thrilled to hear that you had a great experience shopping with us and that our staff provided exceptional service. At Indigo, we pride ourselves on creating a welcoming and helpful environment for our customers, where they can find the perfect furniture for their homes. We appreciate your feedback and look forward to serving you again in the future. Enjoy your new sofas!
Can't recommend Indigo enough
Can't recommend Indigo enough, lovely staff, amazing quality products and unbeatable service.
We ordered our Felix sofa in the Easter weekend sale (10% off!) And 9 weeks later it has arrived and exceeds ever expectation we had!
The staff were so helpful and gave tons of advice when it came to picking the style and material of the sofa. We got courtesy calls with updates and to arrange delivery, the delivery guys were so lovely and so so helpful, they even left cardboard under the feet so it didn't mark the floor!
Brilliant service from start to finish and the stunning sofa speaks for it's self!
(We ordered an extra poof for the U-shape sofa effect, would highly recommend if you have the space!)
June 16, 2023
Unprompted review
Reply from Indigo Home and Gift
Hi Megan,
Thank you for sharing your wonderful experience with Indigo! It's great to hear that you had such a positive encounter with the staff and were impressed by the quality of our products. The attentive service, including courtesy calls and helpful delivery, definitely adds to the overall satisfaction. Your recommendation of the extra poof for the U-shape sofa effect is appreciated, and will be recommended to other customers! It sounds like Indigo provided you with an exceptional experience from start to finish.
See you again soon,
Indigo Home & Gift.
5 star service Fantastic service from 2 great delivery…
Fantastic service from 2 great delivery guys, couldn’t have been better. They are what customer service should always be, perfect.
June 15, 2023
Unprompted review
Drivers kept in touch about delivery…
Drivers kept in touch about delivery times, excellent service, put furniture together quickly and no mess. Great service
June 15, 2023
Unprompted review
Reply from Indigo Home and Gift
Hi Valerie,
Thank you for your wonderful feedback! We greatly appreciate your kind words about our drivers and their excellent service. We always strive to keep our customers informed about delivery times and ensure a hassle-free experience. It's fantastic to hear that your furniture was assembled quickly and without any mess. We're thrilled to have provided you with a great service. If you have any further comments or questions, please let us know!
Thanks,
Indigo Home & Gift.
Great quality furniture delivered by…
Great quality furniture delivered by caring responsible staff
June 9, 2023
Unprompted review
Reply from Indigo Home and Gift
Hi Jim,
Thank you for considering our store for your furniture needs. We take pride in delivering not only top-quality products, but also exceptional service from our caring and responsible staff. Our team understands the importance of creating a comfortable and welcoming environment in your home, and we strive to exceed your expectations at every step of the way. Please don't hesitate to reach out if you have any questions or need assistance - we're here to help!
Indigo Home & Gift.
Stunning furniture and really helpful…
Stunning furniture and really helpful service. Highly recommend
May 30, 2023
Cannot fault the experience from…
Cannot fault the experience from visiting the showroom to delivery. The showroom staff were not pushy and gave us excellent advice when we explained our situation. Delivery was exceptional, we were kept informed at every stage and the delivery/assembly guys were so friendly and helpful.
The furniture appears to be of excellent quality and we will definitely be back.
May 3, 2023
Unprompted review
Reply from Indigo Home and Gift
Hi David,
We are thrilled to hear about your exceptional experience with our showroom staff and delivery team. At Indigo Home & Gift, we strive to provide nothing but the best service and highest quality furniture to
Thank you for choosing Indigo for your furniture needs. We look forward to seeing you soon.
Best regards,
Matt
Indigo Home & Gift.
Brilliant delivery and product
Brilliant delivery - faultless service from the staff who brought the sofa round and set it up for us. Sofa is excellent quality and we're really happy with the purchase.
April 19, 2023
Unprompted review
Reply from Indigo Home and Gift
Hi Rebecca,
Thank you for sharing your positive experience with the delivery and setup of your new sofa. It's great to hear that the staff provided faultless service and that you're happy with the quality of the sofa. We hope you enjoy your new purchase for many years to come!
Best,
Indigo Home and Gift
Excellent service
Excellent service, lovely sofa, great communication and friendly delivery staff.
April 4, 2023
Unprompted review
Reply from Indigo Home and Gift
Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our service, and that you are happy with your new sofa.
Our team works hard to ensure excellent communication and timely delivery, and we are glad to know that it made a difference for you.
We truly appreciate your business and hope that you will consider us again in the future!
Best,
Indigo Home & Gift.
Indigo home
Always a pleasure to shop here, nothing is too much trouble, all staff very friendly & delivery drivers are so lovely 5*
March 31, 2023
Unprompted review
Reply from Indigo Home and Gift
Hi Debra,
Thank you so much for your review.
Best,
Indigo Home & Gift
Dining Table
Amazing Table delivery bang on time and men very helpful with how to put together, great tip and advice on starting with table upside down.
December 16, 2022
Reply from Indigo Home and Gift
Hi Sheila, thank you so much for your review! Reviews like this are invaluable to a small business such as Indigo.
Best,
The Indigo Team.
Delivered on time
Delivered on time. Good service and very helpful. Will certainly shop there again.
March 15, 2023
Unprompted review
Reply from Indigo Home and Gift
Hi Raymond,
Thank you so much for your 5* review! Reviews like this are invaluable to a small business such as Indigo!
Best,
The Indigo Team.
Bought a reclining chair
Bought a reclining chair. Delivery men were fantastic. Friendly and efficient. Very helpful and knowledgeable. Would definitely recommend. Fast delivery from buying .
February 24, 2023
Unprompted review
Reply from Indigo Home and Gift
Thank you so much for your 5* review
Great company throughout and great…
Great company throughout and great helpful delivery drivers thankyou so much
February 1, 2023
Unprompted review
Reply from Indigo Home and Gift
Hi Lesley,
Thank you for your 5* review! Reviews like this are invaluable to a small family owners business such as Indigo
Best,
The Indigo Team.
Excellent service from shop to door and…
Excellent service from shop to door and delivery men were exceptional
January 18, 2023
Unprompted review
Reply from Indigo Home and Gift
Hi Jackie! Thank you so much for your kind review, these are invaluable to a small business such as Indigo!!
Best,
The Indigo Team.
Faultless from start to finish Excellent instore service over the…
Excellent instore service over the several orders we have placed here.
Very knowledgeable staff and nothing is too much trouble. Liz was extremely helpful and this has encouraged us to make several large purchases and Jill, despite me changing my mind twice whilst an order was being written up, is exceptionally patient!
Our dining table was delivered today and the guys were faultless. Fast and efficient and made the whole process very easy.
January 12, 2023
Unprompted review
Reply from Indigo Home and Gift
Hello,
Thank you so much for leaving your 5* review, these help businesses like our immensley! We're glad we could help.
Best,
Indigo Home & Gift.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.