I'm leaving this 5 star review for Mariusz at the Newark on trent branch. Mariusz went above and beyond to rectify an issue with our brakes. We were almost 100 miles from home, and would have had maj... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Used this business for over 6 years and never had a problem.went yesterday for a air conditioning regas and very prompt service.the only down side is there is no option to change your booking online I... See more
Company replied
Always great service. Had a booked MOT but also needed to get another vehicle repaired urgently which was unplanned - both vehicles sorted within the hour. Very grateful for friendly efficient service... See more
Company replied
The Peterborough branch have been very helpful today, I mistakenly booked the wrong week, after a phone call to them they offered to squeeze me in that afternoon knowing I needed a oil change service... See more
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Company details
About IN'n'OUT Autocentres
Written by the company
IN'n'OUT Autocentres are a leading automotive repair and fast fit specialists in the UK. We specialise in tyres, MOT and servicing, exhausts, batteries, brakes, and air-conditioning on all makes and models of cars and LCV's.
We provide an alternative to main dealerships by providing convenient, vehicle maintenance solutions for all car makes and models. We believe you don't need to lose your car for the day for a simple repair. We book your car in for the time required to do the job meaning you can stay mobile for longer. Call us 03332479999 or book online. Servicing Made Simple.
Visit our website
Contact info
Brackmills Business Park, NN4 7PW, Northampton, United Kingdom
- 0333 247 9999
- reviews@inoautocentres.co.uk
- inoautocentres.co.uk
4.7
Excellent
15K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 59% of negative reviews
Typically replies within 2 weeks
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First class
This is the first time I have used In'n' Out Autocentres in Lincoln, I booked my Hyundai Tuscon in for a full service and MOT and found it to be a first class service, the staff are friendly and welcoming in installed faith back in every sense. I will, without doubt, be using them again. Well done lads and thanks for the 1st class service you provides.
June 25, 2026
Unprompted review
Reply from IN'n'OUT Autocentres
We're absolutely thrilled to hear about your first-class experience at IN'n'OUT Autocentres Lincoln. Thank you for sharing your feedback!
I booked a recon charge at Coventry…
I booked a recon charge at Coventry centre. I got to the centre and the manager said the machine is playing up you may have to re book tomorrow or wait two hours and there is no guarantee. I called the head office and advised what had happened and asked why the centre had not called me and advised what was wrong and asked if I could have a refund. I was advised that it would be logged as a complaint and I will not be able to get a refund until the head office contacted me. I Evan said to the branch manager at Coventry why had you not informed the head office so they could have advised me. He it is what it is you can go next door and ask them if they will do it for you. This is the worst customer service I have ever had I am so disappointed.
June 25, 2026
Unprompted review
Could not praise the lads at Nene…
Could not praise the lads at Nene Valley enough for fixing my car. Coming in early
just so I could have the car ready for my journey away.
Thank you Liam, Luke and the other mechanic.
Guys brilliant.
June 25, 2026
Unprompted review
Reply from IN'n'OUT Autocentres
Thank you so much for your fantastic review! We're delighted to hear that the team at Nene Valley went the extra mile to get your car ready in time for your journey. It’s great to know their early start and hard work made such a difference for you.
We’ll pass your kind words on to Liam, Luke, and the rest of the team, they’ll really appreciate the recognition. Thank you again for taking the time to share your experience, and we wish you safe travels!
Outstanding customer service
Booked online for air conditioning regas this morning. Outstanding customer service Saaed, a great, trustable guy with a genuine interest in offering super service and customer support. Highly recommend as a place to take your car that truly cares. Thankyou :)
June 25, 2026
Unprompted review
Reply from IN'n'OUT Autocentres
Thank you so much for your fantastic review! We're delighted to hear you had such a positive experience with your air conditioning regas and that the online booking process was smooth for you.
We'll be sure to pass your kind words on to Saaed, he'll really appreciate your recognition.
Thank you for your recommendation and support. We look forward to welcoming you again in the future!
Excellent service polite employees…
Excellent service polite employees definitely will come back
June 25, 2026
Unprompted review
Reply from IN'n'OUT Autocentres
Thank you for your kind review! We're delighted to hear that you received excellent service and found our team polite and welcoming. Your feedback means a lot to us, and we truly appreciate your support. We look forward to seeing you again soon!
A* team!
Absolutely fantastic staff at In and Out Norwich Hall Road. Super professional and friendly and always take the time to explain everything! Great team and would highly recommend, I wouldn’t go anywhere else 😊
June 24, 2026
Unprompted review
Reply from IN'n'OUT Autocentres
Thank you so much for your amazing review! We're thrilled to hear that our team in Norwich provided such a positive experience. Your recommendation means a great deal to us, and we're honoured to be your garage of choice. We look forward to welcoming you back again soon! 😊
Great!
Easy, simple and quick to book. Great prices. Great customer service. Waiting area with air con, WiFi and coffee was a bonus too.
June 24, 2026
Unprompted review
Reply from IN'n'OUT Autocentres
Thanks for your positive feedback, Marie! We're glad to hear you had a great experience at IN'n'OUT Autocentres.
Brilliant service
Brilliant service! Very professional and facilities in the waiting area were excellent.
June 24, 2026
Unprompted review
Reply from IN'n'OUT Autocentres
We're delighted to hear about your brilliant service experience at IN'n'OUT Autocentres. Thank you for sharing your positive feedback Lee!
I found the whole experience excellent
I found the whole experience excellent, the staff made me feel very welcome and they were very helpful.
June 24, 2026
Unprompted review
Reply from IN'n'OUT Autocentres
Thanks for the positive feedback! We are happy to hear that you had an excellent experience at IN'n'OUT Autocentres and look forward to welcoming you back in the future.
Been coming here for my MOT for years…
Been coming here for my MOT for years and always have great service.
Nice clean waiting room that i can work from and nice air con too
June 23, 2026
Unprompted review
Reply from IN'n'OUT Autocentres
Thank you for your continued loyalty over the years! We're delighted to hear that you consistently receive great service from our team. It's also wonderful to know that our waiting area provides a comfortable space for you to work while we take care of your MOT. We appreciate your kind feedback and look forward to welcoming you back again next time!
It was quick efficient.nice cool room…
It was quick efficient.nice cool room to wait in while my car was being motd.and a free drinks machine.thanks
June 23, 2026
Unprompted review
Reply from IN'n'OUT Autocentres
Thank you for sharing your experience! We are glad to hear that you found our service quick and efficient, and enjoyed the cool waiting room with the free drinks machine. Hope to see you again in the future.
Very efficient,good communication, friendly
Very efficient,good communication, excellent service, friendly. No hesitation in saying highly recommended
June 23, 2026
Unprompted review
Reply from IN'n'OUT Autocentres
Thank you for your kind review! We're delighted to hear that you received excellent service and found our the team to be very efficient. Your feedback means a lot to us, and we truly appreciate your support. We look forward to seeing you again soon!
Reply from IN'n'OUT Autocentres
Thank you for sharing! We're glad you had a great experience with our service.
Easy booking process and great service
Easy booking process, MOT and major service completed in 2 hours as promised. Transparent pricing and friendly knowledgeable staff, highly recommended!
June 22, 2026
Unprompted review
Reply from IN'n'OUT Autocentres
Thank you for your review! We're thrilled to hear about your positive experience with our easy booking process and great service.
I had an outstanding experience with…
I had an outstanding experience with the garage today. The staff provided exceptional customer care—friendly, attentive, and really went the extra mile to explain everything. On top of that, the price was very reasonable for the quality of service I received. I have been a regular customer for 10+years and I couldn’t be happier with the service and care, I will continue in coming back to IN and Out garage in Spalding Pinchbeck. Thanks 🤩
June 22, 2026
Unprompted review
Reply from IN'n'OUT Autocentres
Thank you so much for your wonderful review and for your loyalty over the past 10+ years. We’re delighted to hear that you had another outstanding experience with us and that our team’s customer care, clear communication, and value for money made such a positive impression.
Your continued trust and support mean a great deal to everyone here at IN'n'OUT Autocentres Spalding. We truly appreciate you taking the time to share your feedback.
We look forward to welcoming you back for many more years to come. Thanks again for your kind words and recommendation!
The AA took me here after I broke down
The AA took me here after I broke down. I was charge £527.66 for a new starter motor, when I collected the car I was informed that one of the wheel nuts was broken and it need to be fixed, I took this to a different garage to be look at, and was informed that it was recently broken because the metal that was left was still clean, I showed the garage how much I was charge for a starter motor, he put on a new wheel nut for free and said “I think you’ve paid too much already”
also the radio hasn’t worked since they touched it, even after I put the code in
Less than a year later I broke down with the same problem , I absolutely refused to take it to this garage, even though the AA said I should, I just wanted to get my car fixed without them breaking more bits of it, I got this repaired at a different garage for £264.00, when I was handed the old starter motor I was told it was a cheap inferior part.
I have made a written compliant to the garage and handed it in along with they knacked starter motor, and have had no response for over 2 weeks, Before you have anything done here please check with another garage about price, I feel very, very ripped off
May 29, 2026
Unprompted review
Great fast efficient services as always.
Great fast efficient services as always.
June 19, 2026
Unprompted review
Reply from IN'n'OUT Autocentres
Thank you for your positive feedback Lee and for choosing IN'n'OUT Autocentres!
The service I received from Liam and…
The service I received from Liam and Caleb at the Nene valley retail park, Towcester road Northampton depot was amazing , they were very helpful and polite. Explained the problem with my poorly car and fixed her. Excellent, I will always recommend them as I have now used this garage for a few years now.
June 19, 2026
Unprompted review
Reply from IN'n'OUT Autocentres
Thank you for taking the time to leave such a fantastic review. We’re delighted to hear that Liam and Caleb provided you with amazing service and took the time to explain the issue with your car before getting it fixed.
We’ll be sure to pass your kind words on to them, as recognition like this means a lot to our team. It’s wonderful to know that their helpful, polite approach and expertise made your visit a positive experience.
Thank you for your continued loyalty over the years and for recommending us to others. We truly appreciate your support and look forward to welcoming you back!
Reply from IN'n'OUT Autocentres
We're pleased to hear you had a great experience with us. Thank you for your feedback!
Took my car for the MOT today reception…
Took my car for the MOT today reception staff really nice friendly & professional which always gives you confidence. Called me when the car was ready to collect, nice touch. Very easy to book your MOT online.
Very happy customer
June 19, 2026
Unprompted review
Reply from IN'n'OUT Autocentres
Thank you for your wonderful review Carol. We're delighted to hear that you had a positive experience with us.
Thank you for choosing us and for taking the time to share your feedback. We look forward to welcoming you back in the future.
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