Don't do it..... just been threatened with further action after WE GAVE NOTICE AND LEFT!! They will hound you for the years payment even though we gave a terms notice..they try to talk you in to stay... See more
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Had a terrible experience with inspire education their units are really tough very high expectation and no considerations! I felt its not easy to do all alone without having classes or help from trai... See more
Company replied
It was very good experience to update my existing Cert 4 in TAE, staff was very polite, professional and really helpful. It seems hard in starting, but once it’s done, it does worth your hard work an... See more
Company replied
Teachers and support staff are all fabulous 👌 Cert IV disability unit was very useful and practical! Video submission was a bit tough but, at least if there two people, you can do multiple roles... See more
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Company details
About Inspire Education
Written by the company
Inspire Education (RTO# 32067) is one of Australia’s leading providers of Nationally Recognised courses. We provide first-class, quality-assured and accredited training and qualifications to students nationwide.
Develop new skills or formalise your existing knowledge by gaining your qualification from Inspire. We offer first-class training in our ‘flagship’ course, the Certificate IV in Training and Assessment qualification and also provide Certificate to Diploma-level qualifications across a huge range of industries.
Get qualified in your dream career, while training with one of Australia’s most reputable training organisations today!
Develop new skills or formalise your existing knowledge by gaining your qualification from Inspire. We offer first-class training in our ‘flagship’ course, the Certificate IV in Training and Assessment qualification and also provide Certificate to Diploma-level qualifications across a huge range of industries.
Get qualified in your dream career, while training with one of Australia’s most reputable training organisations today!
| Enrol Here Now! |
Contact info
19/288 Edward Street, 4000, Brisbane City, Australia
- 1800506509
- enquiries@inspireeducation.net.au
- inspireeducation.net.au
3.4
Average
801 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I enjoyed my training with Inspire…
I enjoyed my training with Inspire Education thanks to the patience, professionalism and kindness of all the trainers. I did a combination of zoom training and self paced. My zoon training sessions were interactive, engaging and well paced to ensure no one is left behind. The trainers have a great sense of humor that make the learning process fun and positive. The follow up support is second to none. I highly recommend Inspire Education.
May 19, 2022
Reply from Inspire Education
Hi Michelle,
Thank you for the 5-star rating and the beautifully-written review. We're immensely happy to hear about your experience interacting with your trainers and your fellow learners in your Zoom class. We strive to do what we can to support our students, and we're glad you think so highly of us in this aspect.
Thank you as well for recommending us to others. Your trust in us as a training organisation is very valuable. We will be sharing your kind sentiments with the rest of the team.
And finally, congratulations on completing the course, Michelle! We wish you all the best in your future endeavour.
Warm regards,
Victoria F.
Feedback Team Representative
I felt supported throughout my studies
I felt supported throughout my studies. It was always easy to get in touch with extra support when I needed to. Thank you!
May 15, 2022
Reply from Inspire Education
Hi Aimee,
Thank you so much for taking the time to leave us your review - and 5-stars at that! We're happy to hear that you have had no problems getting support from our team whenever you need it.
We want you to know that we'll always be here for you. It's been a pleasure! We wish you all the best.
Cheers!
Warm regards,
Victoria F.
Feedback Team Representative
I had a very good study experience with…
I had a very good study experience with Inspire Education, i studied diploma of early childhood and i struggled alot with my assignment My mentor and trainers were amazing, they’re always there to help and guide me in the right direction with hints and tips to make it easier and doable but its definitely hard work , need patients and commitment, Good luck
May 14, 2022
Reply from Inspire Education
Hi Ghada,
Thank you for leaving us your feedback. You are truly inspiring. You pushed through the obstacles, and you've finally completed your course. It was our pleasure to be your support every step of the way.
Congratulations, Ghada! And we wish you all the best in your future endeavours!
Warm regards,
Victoria F.
Feedback Team Representative
Reply from Inspire Education
Hi Leila,
Good to hear from you! Thank you for thoughtfully leaving us your review. We're glad you received all the support whenever you needed it.
We always strive for 100% customer satisfaction, and it looks like we have achieved that with you! We wish all experiences would be "five stars".
Warm regards,
Victoria F.
Feedback Team Representative
Reply from Inspire Education
Hi Amandeep,
Thank you for your kind words! We're also happy that you've had a great time with us. We'll always be here for you should your future study goals bring you back.
Cheers!
Warm regards,
Victoria F.
Feedback Team Representative
It is horrible school
It is horrible school.
I tried to do a certificate IV in training and Assessment. I am dive Instructor who have already work in the RTO with experience enough to do the RPL.
No one advised me or help me to explain me how to do it with my industry.
I complained couple of time but the office and the trainer did not coordinate. I tried to cancel the course and have a refund, but the office convinced me to do one more meeting by phone with an assessor, that it did not a big help.
After the last change, I tried to get my refund but they do not give to me due to it is not in the period of cancelation ignoring all the complaint that I did. The lady from the refund department requested me about my visa in Australia, that it is not the case because I am not in student visa conditions.
SO please DO NOT ENROLL IN THIS SCHOOL. It is horrible quality and I lost 3 months with them and my money.
The are better school like PLENTY TRAINING EDUCATION.
And of course they commented to this review to say I can write them. REALLY you need more complaints. Did I not call you enough to complain about my situation? What is going to change to email you one more time? This school only cares to convince you to stay, just only they don't have to give your money back, it is not to help you.
May 13, 2022
Unprompted review
Reply from Inspire Education
Hi Monserrat,
Deciding to commence on a new study journey and starting a new qualification should be an exciting time, I am sorry to hear that you have had these concerns. Our apologies as we were not able to identify you with the information made available to us via this review. We respond to online reviews and invite contact for us to be able to know how we can help a student move forward.
We appreciate that you may have written your message and made your commentaries in a state of frustration. If you would be willing to talk further about your concerns, please send us an email at feedback@inspireeducation.net.au at your most convenient time.
Warm regards,
Victoria F.
Feedback Team Representative
Very helpful teachers and assessors
Very helpful teachers and assessors. They were always very quick to respond to my queries and to mark my assignments. Feedback was clear and helpful. Everything works well on the web site and I found interacting with the organisation streamlined and easy.
May 8, 2022
Reply from Inspire Education
Hi Ann,
Thank you for sharing your thoughts with us. We're glad your interactions with our trainers and assessors have been worthwhile. Thank you for your feedback regarding The Hub. We're happy that you were able to navigate through the website smoothly.
Once again, thank you for your feedback! Cheers!
Warm regards,
Victoria F.
Feedback Team Representative
Reply from Inspire Education
Hi customer,
Thank you for taking the time to share your experience with us. We're glad our team has been quite helpful to you. And we're happy to hear that you navigated through the module smoothly.
Let us know what else we can do for you! Cheers!
Warm regards,
Victoria F.
Feedback Team Representative
Had a terrible experience with inspire…
Had a terrible experience with inspire education their units are really tough very high expectation and no considerations! I felt its not easy to do all alone without having classes or help from trainers. Soo much work and stress and time consuming online course. Never came across any thing like this before.
Thanks
May 7, 2022
Reply from Inspire Education
Hi Mohammed,
We are sorry to hear you are frustrated with the qualification you have undertaken.
Although studying online can be challenging and frustrating at times, we believe that providing our students with as much support as possible will try to alleviate the challenges and difficulties they may encounter.
We regret that the online study pathway did not meet your expectations. It is our aim to create an inclusive and supportive environment for students to reach their full potential and eventually reach their study goals. Juggling work, family and studies can really be challenging, aside from our call booking system, course queries can be relayed to trainers and assessors through the student portal messaging system which is accessible 24 hours a day 7 days a week. This allows student more flexibility in their studies.
We are really concerned to hear of your concerns, so we had a look into your account. We can see several support calls and student portal messages with our trainers, more than 6 months combined non-standard and courtesy extensions to allow you additional time in completing the course.
While our trainers and assessors and admin staff may provide guidance or assistance to our students, it remains our student's responsibility to know the course requirements and how to move forward with what is needed and complete the requirements to the satisfaction of the unit of competency. With all the guidance and assistance, we provided, we are unsure where you think our support fell short.
We do have full confidence although rigorous, undertaking our qualification ensures that you meet all the industry requirements. We have supported hundreds of graduates of this course and the qualification earned helped them advance their careers.
We wish you all the best on your future endeavours.
Warm regards,
Victoria F.
Feedback Team Representative
Had very positive experience with all…
Had very positive experience with all of the trainers very quick follow up with any issues
May 7, 2022
Reply from Inspire Education
Hi Candy,
Thank you for your 5-star review! We're happy to hear about your awesome experience interacting with our trainers. We always strive for 100% customer satisfaction, and it looks like this has been the case with you. We want all experiences to be "five stars".
Warm regards,
Victoria F.
Feedback Team Representative
I felt like the support took too much…
I felt like the support took too much time. The questions need to be rephrased so that they are more clear. I spent a lot of time trying to decipher what was required.
The trainers were friendly but hard to make a booking within my study hours.
I wish I did not have to pay for more time! Other companies do not ask for more money.
May 1, 2022
Reply from Inspire Education
Hi Julia,
Thank you for taking the time to share your feedback with us.
We are really concerned to hear you have not been supported well, so I had a look into your account. I can certainly see that where you have contacted us for support via phone calls and hub messages, our trainers and admin staff were able to answer your queries and provided guidance wherever and whenever possible.
We continue to assist our students at this difficult time, and we have formal policies and specific guidelines and support services to do this. The standard and non-standard extension policy is detailed and accessible through the student handbook.
We sincerely appreciate your insight about the course you have undertaken. We are glad to be part of your study journey, congratulations in completing the course and all the best on your future endeavors.
Warm regards,
Victoria F.
Feedback Team Representative
thanks for taking the time.
thanks for taking the time.
most of time it was enjoyable. When I needed getting help , response was late for my expectation at the beginning.
April 30, 2022
Reply from Inspire Education
Hi Nicole,
Thank you for taking the time to write about your study experience.
We apologize that our service did not satisfy your expectations, I can certainly see that where you have contacted us for support via phone calls and hub messages, our trainers and admin staff were able to answer your queries and provided guidance wherever and whenever possible.
We wish you all the best on your future endeavours.
Warm regards,
Victoria F.
Feedback Team Representative
The virtual classes are excellent and…
The virtual classes are excellent and deserve a 5-star rating. However, if you are on your own and you try to do it self paced (which I signed up for in the first place but then had to pay the extra expense to do it virtually or I wouldn't be able to finish the course). The set-up is confusing and you need study partners for many of the subjects. The online workshop videos were not edited, so you had to sit through a long wait at times.
I highly recommend the virtual classes but I would give 1 star for the self-paced road. A Trainer call is difficult to book as most bookings are full and at times you really need an answer ASAP to be able to continue. Unfortunately, due to this, I will give it a 3-star rating.
April 30, 2022
Reply from Inspire Education
Hi Taco,
Thank you for your review, we appreciate the feedback and apologize for your frustration on your recent study experience.
The Cert IV TAE certainly is our flagship course, to which you can study at your own pace or choose from a range of flexible study options. It is great that you were able to attend our virtual class and enjoyed this learning pathway.
We deliver the training of our distance courses in an online format. Students are provided with all learning materials, assessment tools, student forums, webinars and other resources required to complete their particular course. Students are then able to work through these learning materials at their own pace.
We love supporting our students, and we have always made available a myriad of communication systems including the trainer phone call booking system, the 24/7 message centre, the forums, as well as regular scheduled live Q&As with our trainers. These are all available in your student portal. Communication channels are integrated in our HUB to ensure we always provide a seamless student experience.
We have supported hundreds of graduates of this course and the qualification earned helped them advance their careers. We sincerely appreciate your insight about the course you have undertaken. We are glad to be part of your study journey, congratulations in completing the course and all the best on your future endeavors.
Warm regards,
Victoria F.
Feedback Team Representative
terrible terrible terrible please don't…
terrible terrible terrible please don't waste your money on this vultures. once you sign in no body cares at all. I dont know how they expect you to pay them and they offer you nothing in return. i hope my review saves someone money. if you are thinking of doing any cert with them my advice is DON'T. GET A PHYYISICAL SCHOOL AND SAVE YOURSELF HEADACHE AND FRUSTRATIONS.
April 30, 2022
Unprompted review
Reply from Inspire Education
Hi Brenda,
Thank you for taking the time to bring this to our attention.
We appreciate that you may have written your message and made your commentaries in a state of frustration. We really do want to assist in any reasonable way we can, and we understand that studying online can be at times challenging and even frustrating for students. We certainly try to alleviate this wherever we can and support you as much as possible.
We are really surprised to hear that you have not been supported well, so I had a look into your account I can certainly see that where you have contacted us for support via phone calls and hub messages, our trainers and admin staff were able to answer your queries and provided guidance wherever and whenever possible. Furthermore, not logging in to your account triggers a mechanism for welfare check emails and call and we have continuously sent you these emails via the student portal. Going to your account is very important as that is where all the webinars both live and recorded is located along with our Hub message support system.
We have always made available a myriad of communication systems including the trainer phone call booking system, the 24/7 message centre, the forums, as well as regular scheduled live Q&As with our trainers. We have tight timeframes around responding to student’s questions, communication channels are integrated in our HUB to ensure we always provide a seamless student experience.
While our trainers and assessors and admin staff may provide guidance or assistance to our students, it remains our student's responsibility to know the course requirements and how to move forward with what is needed and complete the requirements to the satisfaction of the unit of competency. With all the guidance and assistance, we provided, I am unsure where you think our support fell short.
Brenda, please send us an email at feedback@inspireeducation.net.au at your earliest convenience, it would be greatly appreciated. We would love to discuss further what went wrong so we can help you move forward from this situation.
Warm regards,
Victoria F.
Feedback Team Representative
Do not join this company.
This company takes your money and then the communication is terrible, the way the questions are formed makes it impossible to get the answers right.
The feedback is inconsistent resulting in having to submit assignments multiple times, I ended up buying the block training because completing this remotely is impossible and should not be sold to people, it ended up costing me way more than I thought it would and I could gone to TAFE for half the price, Beware the low entry cost to this course it will cost you in time, money and frustration down the track.
April 29, 2022
Reply from Inspire Education
Hi Corey,
We thank you for reaching out and being open with us. We are very sorry for your understandable frustration about the interactions you describe and that you felt misled in several directions. This is not our standard practice and certainly not the experience we want our students to have.
As part of our continuous improvement process, we are doing a full analysis through an investigation on the issues you have raised, the root cause, the impact and how to prevent this from happening again.
We are glad to hear that despite the challenges you have encountered, you were able to get through this course. Congratulations! We wish you all the best on your future endeavours.
Warm regards,
Victoria F.
Feedback Team Representative
Very helping and understanding
Very helping and understanding. I did my cert 3 and diploma from here. Very helpful.They understood how much suffered due to lockdown. They gave me help n support.
April 29, 2022
Reply from Inspire Education
Hi Sanju,
Thank you kindly for the 5-star rating! Thank you as well for sharing your thoughts and experiences with us. We understand how hard this pandemic has hit everyone. And we are very optimistic that we will soon see the end of it as a global crisis.
Thankfully you reached out to us, and we were able to give you all the help and support you needed. You allowed us to be there for you. And we want you to know that we will always be here for you, especially if your future study goals bring you back!
Congratulations on completing the course, Sanju! We wish you all the best.
Warm regards,
Victoria F.
Feedback Team Representative
Good course informative
Good course informative. Flexible with webinars. Workbook 6 a lot of work so give yourself plenty of time for that.
April 29, 2022
Reply from Inspire Education
Hi Cathie,
Thank you for taking the time out of your day to share your thoughts with us. We're glad you liked the course. And excellent advice as well regarding the workbook!
Congratulations on completing the course, Cathie. We wish you all the best!
Warm regards,
Victoria F.
Feedback Team Representative
TAE40116 Upgrade Units
I was studying TAE40116 Upgrade Units and initially had three months to complete. Unfortunately this was delayed due to various reasons, however I found the majority of this being the painfully slow response from the Inspire team to complete marking and provide feedback on assessment items. Whilst the Trainers I dealt with were mostly knowledgable, friendly and helpful (this was the difference between one star and two) there are clearly not enough trainers to address the demand. The lack of trainers made it difficult to book personal trainer calls and you needed to forecast your needs and book these multiple weeks in advance. Would I use Inspire again, or recommend them to you? Unfortunately not.
April 26, 2022
Reply from Inspire Education
Hi Pat,
Thank you for taking some time reaching out to us. It sounds like you had some challenges. We are really concerned to hear that our service has led to your frustrations, and we like to offer some clarity on the matter.
Please know that with the TAE upgrade course, the 3 months duration is based on nominal hours as endorsed and developed by industry experts in conjunction with the VET industry. As a training organization we do not develop training packages; we instead have to adhere to any changes to scope and industry as mandated to us.
We are also incredibly surprised by your comments on the assessment marking and feedback delays, so I had a look into your account. I can see that most of your assessments were marked within 1-2 weeks which is within the standard marking time frame of 6 weeks as published in our website and clearly stated in the student handbook. Extended marking time frame is not our normal standards in operation, and we do send notification in those very rare events.
We continue to assist our students at this difficult time, and we have formal policies and specific guidelines and support services to do this and this why we granted you a 2-month non-standard extension to allow you additional time to complete your course. Please know that while our trainers and assessors may provide guidance or assistance to our students, it remains the student's responsibility to complete the requirements to the satisfaction of the unit of competency.
We sincerely appreciate your insight about the course you have undertaken. We are glad to be part of your study journey, congratulations in completing the course and all the best on your future endeavors.
Warm regards,
Victoria F.
Feedback Team Representative
Diploma- early childhood education
Have just completed my diploma in early childhood education. The course was easy enough to follow. I did find that a few of the questions needed further explanation as to what they were after or be more specific in what was needed. I never needed to speak with the trainers and found talking with people in the industry more helpful. The workload that is required whilst in placement is excessive when you complete the subjects individually. Overall the I found the course informative and educational.
April 25, 2022
Reply from Inspire Education
Hi Ashleigh,
Thank you for taking the time to share your experiences with us. We'll take your feedback regarding the questions and share it with our team. Thank you so much for letting us know about it.
While the learning method is different from person to person, we have to admit that your approach is quite interesting. But we'll always be here should you ever need the support of any sort.
Congratulations on completing your Diploma of Early Childhood Education and Care, Ashleigh! And with your unique way of approach, we're sure you'll do great in your future endeavours.
Warm regards,
Victoria F.
Feedback Team Representative
Great Institution to study Early Childhood
Inspire Education is the best institution to study Early Childhood. Doable, great trainer, well experience, very supportive, proactive and recognised all around Australia. Thanks Inspire Education. Because of you I could work in South Australia, Queensland and New South Wales.
April 24, 2022
Reply from Inspire Education
Hi Suzana,
Thank you so much for your sweet compliments! Your words transmit your trust in us as a training organisation, and we're grateful for it. We've built up an environment where flexibility and support are given to our students so that they may reach their full potential. And it looks like we achieved that with you!
Congratulations on completing your course! We hope you have an amazing adventure in your future endeavours.
Warm regards,
Victoria F.
Feedback Team Representative
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