Great Experience. The staff are very friendly and approachable and the service given together with the style and quality of the glassed is excellent. Very good value for money. Would highly recommend... See more
Company replied
Green Street 36, CB2 3JX Cambridge, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Great Experience. The staff are very friendly and approachable and the service given together with the style and quality of the glassed is excellent. Very good value for money. Would highly recommend... See more
Company replied
this was my first experience of trying on frames and buying glasses and the staff were so helpful and supportive! they gave advice but also allowed me the space and time to try on all the pairs I was... See more
Company replied
This company is fabulous! Great designs, staff to help you choose frames in a zero pressure environment. I felt at ease in the Cambridge branch, I went into the shop having seen some frames online tha... See more
Company replied
Over 50 years of wearing glasses, and this is the first experience obtaining a new pair that was actually a pleasure. Simple straightforward process, gorgeous frames, lovely vibe in the shop - all pe... See more
Company replied
IOLLA is a Scottish brand with a mission to change the way people buy eyewear. We set out to build the best eyewear shopping experience we could, and we made it the core of what we do. By cutting out unnecessary costs, designing glasses in-house and partnering straight with the factories we are able to provide higher-quality, better-looking eyewear at a fraction of the current price.
Green Street 36, CB2 3JX, Cambridge, England, United Kingdom
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super helpful, friendly staff, brilliant choice of frames and affordable prices.
Such a warm welcome at the Cambridge store - staff could not have been more helpful with choosing frames, advising on lenses etc. Would highly recommend. Finally - a 360 customer experience!

Reply from IOLLA - Cambridge
Fantastic customer experience throughout the whole process!

Reply from IOLLA - Cambridge
Amazing experience, the most helpful staff letting me try on lots of different options as well as helping me know what would suit best. The most amazing quality with the best affordable price

Reply from IOLLA - Cambridge
I have a couple of pairs of glasses from Iolla which I am delighted with. The latest were purchased in the new shop in Cambridge. I'd had a slight incident with one pair of glasses, but Indu carefully and patiently managed to salvage them. Iolla have started doing light responsive glasses and I felt these would be ideal for my distance glasses, for driving, walking etc. The service was exceptional, with honest advice from Indu on what suited and what coloured lenses would suit me best. I am delighted with my latest addition. So much so, my husband also bought a pair from the Cambridge shop.

Reply from IOLLA - Cambridge
The people are interesting and friendly, they explain their process clearly and simply. The glasses are fun and great quality at an affordable price. The environment is mellow and good to spend time in to try on glasses and feel which pair are the best for you. The end result - most comfortable pair of glasses I have ever worn. Happy 10th birthday Iolla, here's to the next 10 years!

Reply from IOLLA - Cambridge
Great service from start to finish. Lovely frames and loads of choice. Also, great price.

Reply from IOLLA - Cambridge
Lovely pair of sunglasses that I purchased from the Cambridge store. The staff are super helpful and made minor adjustments to the sunglasses so that they fit perfectly to my face.

Reply from IOLLA - Cambridge
It was a great experience from beginning to end. The staff in your Cambridge shop were really helpful and friendly. I was hoping to have the glasses for my wedding which was just within the range of possibility, but a bit tight. As we neared the deadline the team pulled out all the stops and I got them in time. There was a great range of choice too. Thank you all

Reply from IOLLA - Cambridge
Good frames very reasonable prices and speedy production of finished spectacles make Iolla a highly recommended Company to do business with

Reply from IOLLA - Cambridge
Having had the misfortune to have poor eyesight since childhood, I always detested getting glasses…. Until now. Found the shop in Cambridge and was assisted by the lovely Indu. Had a wonderful experience. Came away with three pairs of stylish and comfortable glasses - both standard and prescription sunglasses. Fabulous service from start to finish. I’ll definitely be back for more - there are too many nice pairs to not go again. Highly recommend !

Reply from IOLLA - Cambridge
Lovely staff, very helpful and friendly. Excellent product with no hidden extras and no pushy selling. I’m really pleased with my prescription sunglasses and I would definitely purchase from IOLLA again.

Reply from IOLLA - Cambridge
I was traveling in the UK for several weeks and lost my prescription sunglasses. I went to the IOLLA shop in Cambridge and was able to order replacement glasses with the very able assistance of the staff person there, and she arranged to ship the product to the Manchester location, where I would be about 2 weeks later. Everything went smoothly and the service was great.

Reply from IOLLA - Cambridge
The staff in store were friendly and knowledgeable. Ordering and buying process was straightforward.
And when I collected the glasses the attention to detail was excellent. Had the glasses two weeks now and the quality is great.
Can’t recommend enough

Reply from IOLLA - Cambridge
Iolla was a brand I had never heard of before visiting their Cambridge shop, but the moment I stepped in, it felt just like the opticians in my hometown. They have a great selection of frames – both metal and plastic – with stylish designs in beautiful shades. I really enjoyed my first visit thanks to the friendly, home-like atmosphere, the caring and sensible service, and the helpful advice in finding the right frame shape.
It took me less than a week to return with a fresh prescription and order a new pair of glasses. The only “problem” is that, with such great quality at such an affordable price, I am already tempted to get another pair soon. That said, I love the compliments I receive on my new glasses – especially on the folding clip-ons that instantly turn them into sunglasses. Thank you so much!

Reply from IOLLA - Cambridge
Great service from the Cambridge shop. I am very happy with the price and quality of my sunglasses.

Reply from IOLLA - Cambridge
Great experience buying from iolla Cambridge. My varifocal glasses exceeded my expectations, very thin and crystal clear. Thin varifocals are Iolla’s standard lenses. Wide variety of frames to please every taste. Good customer care and pleasant staff. No hard selling, welcoming and bright shop with one fixed price for the frame and lense. Would highly recommend. Mary

Reply from IOLLA - Cambridge
Great website and digital try on function and even better personal service in the Cambridge store, when I went in to try on and get measured in person.
Two lovely new pairs of reading glasses that fit perfectly and more to follow I am sure.

Reply from IOLLA - Cambridge
Amazing range of sunglasses and glasses, there is definitely something for everyone style. Great communication and customer service. Highly recommend a visit to IOLLA Cambridge!

Reply from IOLLA - Cambridge
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.