Ivor Mairants Musicentre Reviews 

316
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, often noting items like guitars arriving in perfect or near-mint condition, even when purchased as ex-demo or B-stock. Many appreciate the competitive pricing and great value offered. Reviewers frequently highlight the quick and efficient delivery service, with items arriving promptly and well-packaged, contributing to a very positive overall experience. However, some customers also noted issues with delivery, including items arriving later than advertised, a lack of tracking information, or slower than expected delivery times. Additionally, a few people mentioned receiving products that were not exactly as described, such as rusty parts on an ex-display item, or incorrect/missing accessories.

What people talk about most

Product

Customers generally express satisfaction with the products received, often highlighting good value, quality,... See more

Delivery service

Consumers generally report positive experiences with delivery service, frequently highlighting fast and... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers pleased with instruments... See more

Price

Reviewers highlight positive aspects of price, with many customers finding the prices to be good, great, or... See more

Service

Reviewers mention positive feedback about service, often highlighting excellent and efficient service, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Company communicated well. Product was in perfect condition, perfectly packaged. Shipped on time. Only reason for dropping one star was shipment was via DPD which meant (again) that I had no trackin... See more

Rated 4 out of 5 stars

I purchased an ex-demo electric guitar from Ivor Mairants and I’m super happy with the guitar. The price was great and despite being ex-demo the guitar was in near mint condition. The delivery was... See more

Rated 4 out of 5 stars

Great price and fast delivery. It would have been 5 stars, but I bought an ex display vintage bass that was referred as still grade A but the brass saddles came all rusty. I'm fine with that, especi... See more

Rated 5 out of 5 stars

When DPD failed to deliver my item, the staff member at Ivor Mairants was very helpful, and went out of his way to sort out the problem, and my item was subsequently delivered. Hugely appreciated!


Company details

  1. Musical Instrument Store
  2. Guitar Store

Written by the company

Premier specialist guitar store established in 1958. Now an online web-store also on Reverb, eBay & Amazon.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

316 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(316)

116 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class service and a bargain!

I purchased a display Fret King Paul Rose, described as mint for half price. Not only was this an accurate description but I was unable to find any evidence of wear plus even had it been full price it would have been an absolute bargain for it is certainly a superb bit of kit.

December 31, 2024
Rated 5 out of 5 stars

Very Happy!

Ordered 11pm weds, arrived 9am Friday. Well packaged to protect the item. Very happy! Thank you!

December 13, 2024
Rated 5 out of 5 stars

Fast, efficient and reliable.

I received a refund from the company before they actually even received my payment for the goods ordered because of a mistake in pricing. I reordered the item I wanted at the proper price and it was with me in two days and in good condition, so I was very pleased overall and would have no hesitation in dealing with the company again.

November 28, 2024
Rated 1 out of 5 stars

IVOR MAIRANTS GUITAR PURCHASE

Ordered an electric guitar via reverb
3 days pass by, NO communication, NO notification of shipping
Messaged them via Reverb, no response
Messaged them via their official website, NO response
Telephoned their number listed on website 112 times NO response
Asked for a refund via Reverb , No response, STILL WAITING for refund
DISGUSTING BEHAVIOUR

November 19, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Experience - Great Ukulele!

Great range of instruments at affordable prices. The ukulele I ordered arrived within a couple of days and was in perfect condition, well set up and well packaged. Communication was top notch too, so I knew when to expect the delivery. Totally recommended.

October 28, 2024
Rated 5 out of 5 stars

Delivery was very quick

Delivery was very quick. I didn't get any updates from Ivor Mairants until the item had been delivered though, but I got a great deal from them. I will use them again.

October 29, 2024

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