Great customer service, all questions promptly answered. Top notch seafood (v large prawns & scollops) arrived promptly on the designated day. Fabulous quality, my dinner guests were blown away by the... See more
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Absolutely amazing service. Speedy delivery, in less than 24 hours I had my order and the fish is so well packed and labelled I don’t have to worry about re packing before putting in my freezer. T... See more
Maybe it was no ones fault but, I placed my order 28th Jan, when I hadn't received it or any email indicating when my order would arrive, I contacted them. I received an apologetic email saying they... See more
Jack Hook has definitely got the plug! The customer service from these guys is impeccable, no request is too big or small, happy to advise and always provide the freshest and tasty seafood. Love that... See more
Company details
Written by the company
With over 20 years of experience in the seafood industry, we offer seafood from the UK and all over the world, covering continents such as Europe, Africa, Asia and the Americas. We ensure that our seafood is consistently of the highest quality by purchasing from reputable, fully accredited suppliers that possess expertise in the seafood they provide us with. To make sure that our chilled seafood is always fresh, we purchase to order, ensuring you always receive the freshest seafood every time. With our frozen seafood, to guarantee its superiority, we make sure it is frozen at sea or frozen quickly after landing which we believe makes it indistinguishable from fresh seafood when cooked. Therefore, unless you’re purchasing seafood directly from the port, we believe our frozen seafood will consistently be as good as fresh.
Contact info
Leicester, United Kingdom
- 07594915634
- hello@jackhookseafood.co.uk
- jackhookseafood.co.uk
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BEST food from the ocean 👌
Prompt delivery, prawns arrived in very good packaging. Exceptional quality product. Will definitely be ordering again.
Arrived on time Cod was still frozen…
Arrived on time Cod was still frozen good size put straight in freezer. Was.well pleased with the price. The box was a bit bashed when it arrived but inside was ok would definitely recommend this company
Hello,
Hello,
I couldn't be more happier with my purchase.
Everything arrived in perfect condition.
The fish is fresh, the quality is exceptional 👌
I became a regular customer, from now on I will only buy fish from you.
Thank you 😊
Excellent product
Excellent product.
Needed 4kg butterflied prawns on a specific day. Called and spoke with Joe who was extremely helpful.
Product arrived on time and in perfect condition as advertised.
Finished dish enjoyed by all.
Good quality Cod and reasonably priced
I order 40 salmon fillets arrived in…
I order 40 salmon fillets arrived in perfect condition and each fillet a really good size
5 stars all round
5 stars all round! Service was as good as it can get. I bought the gigantic prawns 2kg pack. Firstly I ordered them and realised I needed a faster delivery which actually was not realistic. I contacted Joe who not only said he would deliver on time but would deliver Saturday to help me out. I was not in when the delivery arrived which Joe said would be fine as they come packed well and in ice packs. Honestly the service was brilliant. Now here goes for the prawns! In the 2kg pack I received I got 8 prawns each the size of a lobster! The prawns really were 30cm long and they tasted amazing. I cooked the prawns for the family counting on 2 prawns per person which turned out still to be too much to eat! Not only would I order again I have since shown friends and family this website. I still have a 2kg pack left but I will be back for more and I encourage anyone to at least try them. I promise you won’t be disappointed! Well done all, great business, great product and above all great service! Thanks a lot.
Fantastic service
Fantastic service, very swift delivery. The prawns were amazing! Best I’ve had for sure. Will be back again very soon !
I have ordered twice from them and they…
I have ordered twice from them and they service is the best
Really tasty
VERY large prawns which were really tasty. Can't wait to try other fish/seafood
Delivery was within specified time…
Delivery was within specified time communicated. Packaging was top notch and the product ordered exceeded expectation
Placed order and with in 3 days it…
Placed order and with in 3 days it arrived. Nice big piece of cod fillets in each bag still frozen. Not bad at price give me time to eat this lot and I'll be getting more.
Thank you
Thank you, brilliant efficient service, goods arrived in good time. Brilliant packaging.
This is my 3rd time & have recommended to family & friends.
Fantastic produce
Fantastic produce. Excellent communication and very considerate about delivery times
Great service and amazing quality
Great product and service
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