Jack Hook Seafood Reviews 121

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Great customer service, all questions promptly answered. Top notch seafood (v large prawns & scollops) arrived promptly on the designated day. Fabulous quality, my dinner guests were blown away by the... See more

Rated 5 out of 5 stars

Absolutely amazing service. Speedy delivery, in less than 24 hours I had my order and the fish is so well packed and labelled I don’t have to worry about re packing before putting in my freezer. T... See more

Rated 2 out of 5 stars

Maybe it was no ones fault but, I placed my order 28th Jan, when I hadn't received it or any email indicating when my order would arrive, I contacted them. I received an apologetic email saying they... See more

Rated 5 out of 5 stars

Jack Hook has definitely got the plug! The customer service from these guys is impeccable, no request is too big or small, happy to advise and always provide the freshest and tasty seafood. Love that... See more

Company details

  1. Seafood Wholesaler

Written by the company

With over 20 years of experience in the seafood industry, we offer seafood from the UK and all over the world, covering continents such as Europe, Africa, Asia and the Americas. We ensure that our seafood is consistently of the highest quality by purchasing from reputable, fully accredited suppliers that possess expertise in the seafood they provide us with. To make sure that our chilled seafood is always fresh, we purchase to order, ensuring you always receive the freshest seafood every time. With our frozen seafood, to guarantee its superiority, we make sure it is frozen at sea or frozen quickly after landing which we believe makes it indistinguishable from fresh seafood when cooked. Therefore, unless you’re purchasing seafood directly from the port, we believe our frozen seafood will consistently be as good as fresh.


Contact info

4.2

Great

TrustScore 4 out of 5

121 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Arrived on time Cod was still frozen…

Arrived on time Cod was still frozen good size put straight in freezer. Was.well pleased with the price. The box was a bit bashed when it arrived but inside was ok would definitely recommend this company

June 21, 2022
Rated 5 out of 5 stars

Hello,

Hello,
I couldn't be more happier with my purchase.
Everything arrived in perfect condition.
The fish is fresh, the quality is exceptional 👌
I became a regular customer, from now on I will only buy fish from you.

Thank you 😊

June 7, 2022
Rated 5 out of 5 stars

Excellent product

Excellent product.
Needed 4kg butterflied prawns on a specific day. Called and spoke with Joe who was extremely helpful.
Product arrived on time and in perfect condition as advertised.
Finished dish enjoyed by all.

June 1, 2022
Rated 5 out of 5 stars

5 stars all round

5 stars all round! Service was as good as it can get. I bought the gigantic prawns 2kg pack. Firstly I ordered them and realised I needed a faster delivery which actually was not realistic. I contacted Joe who not only said he would deliver on time but would deliver Saturday to help me out. I was not in when the delivery arrived which Joe said would be fine as they come packed well and in ice packs. Honestly the service was brilliant. Now here goes for the prawns! In the 2kg pack I received I got 8 prawns each the size of a lobster! The prawns really were 30cm long and they tasted amazing. I cooked the prawns for the family counting on 2 prawns per person which turned out still to be too much to eat! Not only would I order again I have since shown friends and family this website. I still have a 2kg pack left but I will be back for more and I encourage anyone to at least try them. I promise you won’t be disappointed! Well done all, great business, great product and above all great service! Thanks a lot.

April 28, 2022
Rated 5 out of 5 stars

Thank you

Thank you, brilliant efficient service, goods arrived in good time. Brilliant packaging.

This is my 3rd time & have recommended to family & friends.

January 7, 2022

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