While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, making the entire process smooth and stress-free. People frequently highlight the excellent service, noting the careful handling of belongings, timely deliveries, and well-organized operations, whether for removals or storage. The user experience is often described as seamless, with many appreciating the clear communication and support from the office team. However, some customers also noted issues with product condition, reporting damages to furniture and other items during transit or storage. A few other people also felt that the reassembly of furniture was not always handled correctly, and in some isolated cases, there were issues with items not being accounted for from storage.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, efficiency, and... See more

Service

Users describe positive interactions with service, highlighting the efficiency, professionalism, and... See more

User experience

Customers had positive experiences with user experience. Many reviewers describe the process as easy, smooth,... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the promptness,... See more

Product

Reviewers mention ambiguous feedback about product. Many customers were pleased, noting items remained in... See more

Based on these reviews

Rated 5 out of 5 stars

Recently had James & Aaron support with moving all our things into storage and honestly couldn't fault them. They were so efficient, super thorough - I hardly lifted a finger. Also Emma was a dream wi... See more

Company replied

Rated 5 out of 5 stars

Chris and Marlon were incredible. They made my life SO much easier by efficiently m taking inventory and safely loading up all my belongings in under an hour. They were friendly and professional. Than... See more

Company replied

Rated 5 out of 5 stars

JamVans go above and beyond, and compared to other storage companies, they are the best! It is an excellent team effort, which includes Jake, and Martin, and twice we have been extremely fortunate t... See more

Company replied

Rated 5 out of 5 stars

Brilliant service. Collection and drop off were super easy, well organised and efficient. I had my items in storage for around 2years and they were returned in same condition as originally stored. Ver... See more

Company replied


Company details

  1. Storage Facility
  2. Self-Storage Facility

Written by the company

Jam Storage is a modern collect-store-return storage and moving service designed to make space simple. We come to you, carefully collect your items, store them securely, and return them whenever you need, no trips to a storage unit, no heavy lifting, no hassle. From single items to full moves, our process is streamlined, transparent, and built around convenience. With professional handling, secure facilities, and flexible scheduling, Jam Storage gives you back space and peace of mind. We collect. We store. We return. Storage and moving - done the modern way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

453 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service! Super happy with the job done and really good guys to be around while they do the job. They really take good care of everything and super professional. Very happy I found them!

January 28, 2026
Unprompted review
JamStorage logo

Reply from JamStorage

Thank you for the great feedback! We’re really glad you were happy with the job and the team. Much appreciated!

Rated 5 out of 5 stars

Efficient and excellent service

My experience with JamVans was absolutely positive and smooth all along. Jake, the storage team co-ordinator was always helpful and prompt to respond, while the Harvey and Rio of the delivery team were polite, efficient and professional.
Would use them again and genuinely recommend them.

January 13, 2026
Unprompted review
JamStorage logo

Reply from JamStorage

Thank you for the great feedback! We’re so pleased to hear everything ran smoothly. Jake, Harvey, and Rio will really appreciate the mention, thanks for recommending us, and we’d be happy to help again anytime

Rated 5 out of 5 stars

Moving as we know is very stressful and…

Moving as we know is very stressful and it’s exhausting packing up and clearing out before the move . I would highly recommend JamVans . The booking process was fairly simple . Although one needs help with storage size. Especially if it is a first time experience .. On the day the two young men , Ed and Sam were very professional , hardworking and efficient . I’m in my 70’s and they were both helpful . Kind and attentive . I’m hoping the return service is just as good . Very good service .

January 22, 2026
Unprompted review
JamStorage logo

Reply from JamStorage

Thank you so much for your lovely review! We’re really glad we could help make your move a little less stressful. Ed and Sam will be delighted to hear your kind words , we look forward to helping you again on the return 😊

Rated 4 out of 5 stars

Top notch people!!

The customer service at JamVans is fantastic. The staff are friendly and helpful, I hope they’re paid accordingly !! Thank you Jake, Sam & Ed.

January 22, 2026
Unprompted review
JamStorage logo

Reply from JamStorage

Thank you so much for the kind words! We’re thrilled to hear you had such a great experience with our team. Jake, Sam, and Ed will be chuffed to hear your shout-out 🙂

We really appreciate you taking the time to leave a review and hope to see you again soon!

Rated 5 out of 5 stars

JamVans, not all superheroes wear capes...

JamVans were absolutely brilliant. I had to get my furniture and almost all my belongings in to storage last minute as the flat I'm moving to wasn't ready in time. Initially I'd thought it would all be done in one day, when it became apparent that I'd need them the next day too, it wasn't a problem at all. Day one I had Louise and Covel helping me, both of whom were great. They dealt with the need for a second day's help beautifully and without drama. I was really distressed by the whole move for a variety of reasons, but they were kind and supportive. Rute, who dealt with me from the office, was fantastic. I cried on the phone, I bombarded her with emails, she was extremely helpful, reassuring, and so patient with me while I had a total meltdown.
Day two, Ollie, Joe, and Sam arrived to pack and take the rest of my things to storage. They were just amazing, fast, efficient, friendly. I genuinely felt supported by all the JamVans people involved. They are considerate, helpful, and were all so kind and understanding. I cannot recommend them highly enough. Add to that that their prices are fantastic, I am totally overwhelmed by their service, skills, attitude, compassion and care. Absolute lifesavers in many ways. I am so grateful to have found them!!

January 13, 2026
Unprompted review
JamStorage logo

Reply from JamStorage

Thank you so much for this incredibly kind review. We’re really glad we could support you during such a stressful time, and we’ll be sure to pass your lovely words on to the whole team. Knowing you felt cared for and supported means everything to us. Wishing you all the best as you settle into your new home.

Rated 5 out of 5 stars

Phenomenal Experience and excellent professional team

Absolutely phenomenal experience yesterday having my furniture items collected with JamVans. My removal men were Sam and Ed and there offered an exceptional service. They kindly waited for me when I was running behind schedule due to an emergency and were super fast and efficient in their removal. Not to mention, just all around very nice human beings who cared about making things as seamless for me as possible. Thank you so much.

January 14, 2026
Unprompted review
JamStorage logo

Reply from JamStorage

Thank you so much for your lovely review. We’re really pleased Sam and Ed were able to help make things easier for you, especially under the circumstances. We’ll be sure to pass on your kind words to them, they’ll really appreciate it.
Thanks again for choosing JamVans!

Rated 5 out of 5 stars

Fantastic experience with Jam Vans

Had a great experience with Jam Vans. The process was super easy and the team professional, friendly and efficient. Rute was a fantastic point of contact throughout. The removers themselves did a great job, managed to remove everything without any problem, including a very heavy super king sized mattress down a narrow staircase. Martin was incredibly helpful sorting out the collection at the depot in Dunstable (I organised an in-person collection since I needed my items at short notice on a specific date, and all deliveries were booked out on that date already). Couldn't recommend more!

January 10, 2026
Unprompted review
JamStorage logo

Reply from JamStorage

Thank you for the lovely review! We’re so pleased to hear everything went smoothly and that Rute, Martin, and the team were able to help at every step. Your recommendation means a lot to us, thanks again for choosing JamVans!

Rated 5 out of 5 stars

Great service

Great service! Efficient and nice. I recommend.

January 10, 2026
Unprompted review
JamStorage logo

Reply from JamStorage

Thank you! Glad you had a great experience with us!

Rated 5 out of 5 stars

Fantastic people

Fantastic people. Both Jake on the phone, and then Ollie + Sam for the pick-up. Highly recommended

January 10, 2026
Unprompted review
JamStorage logo

Reply from JamStorage

Thank you so much for the kind words! We really appreciate it.

Rated 5 out of 5 stars

Yet another great experience

We had yet another great experience from the guys at Jamvans.

After leaving our possessions and home furniture in their storage facilities for a couple of months as part of a house move recently, we had everything returned to us just before Christmas to the new destination, all safe, in one piece and accounted for.

Both Ryan and Harvey did an absolutely amazing job looking after us and the move of the items to each room they were required to go without any fuss or challenge. Ryan and Harvey moved us in swiftly and took care in doing so. Also, a shout out to Jake in the moves team who ensured the move went smoothly in the planning process.

I cannot recommend Jamvans and the supporting team enough in what they do.

December 6, 2025
Unprompted review
JamStorage logo

Reply from JamStorage

Thank you for your kind words! We’re so glad your move went smoothly and that Ryan, Harvey, and Jake took great care of your belongings. We really appreciate your recommendation and are happy we could make the process easy for you.

Rated 5 out of 5 stars

Thoroughly Impressed

Impressed by the service from Jamvans!
I had to book a storage facility very last minute and was skeptical as I never heard of the company BUT from the start they have been nothing but brilliant. I was mainly in contact with Rute, who has been amazing, very responsive, knowledgable and patient.
I also had to increase my storage mid way through due to an unforeseen move and it was effortless to arrange for the additional items to be collected. Thanks to both collection teams (Harvey, Jordan and Matthew) who were fantastic, friendly and courteous, ensuring great care with the items being moved and Matthew even had time for a chat my very talkative 2 yr old :)
The team were all truly great and I would highly recommend this company.

January 2, 2026
Unprompted review
JamStorage logo

Reply from JamStorage

Thank you so much for your kind review! We’re really pleased to hear that you were impressed with our service and that everything came together smoothly, even with the last-minute arrangements and changes along the way.

We’ll be sure to pass your lovely feedback on to Rute, as well as Harvey, Jordan, and Matthew. It’s great to know the team made the process easy and took such good care of your belongings and we hope your 2-year-old enjoyed the conversations just as much as we did! 😊

Thank you again for the recommendation, and we wish you all the best with your move.

Rated 5 out of 5 stars

Very pleased with the removal service!

Very pleased with the removal service from London to Europe. Very professional and friendly throughout the process. Special mentioning for Jake, Aaron, Ryan, Louise and Marlon.

December 19, 2025
Unprompted review
JamStorage logo

Reply from JamStorage

Thank you so much for your kind review! We’re delighted to hear that you were very pleased with your removal from London to Europe and that our team provided a professional and friendly service throughout.

We’ll be sure to pass on your special thanks to Jake, Aaron, Ryan, Louise, and Marlon, they’ll really appreciate the recognition. Wishing you all the best in your new location, and thank you for choosing us!

Rated 5 out of 5 stars

Fantastic service from Sam and Ed

Fantastic service from Sam and Ed. Very friendly, thorough and professional.

December 12, 2025
Unprompted review
JamStorage logo

Reply from JamStorage

Thank you for your kind feedback. We’re delighted to hear you received fantastic service from Sam and Ed, they’ll be very pleased to know their friendliness and professionalism stood out. Thank you for choosing JamVans!

Rated 5 out of 5 stars

Great storage and removal service

Really great experience both storing and then moving all our stuff.

The storage is super clean and dry - all of our items were in top condition after a pretty long time! When we needed to go in to sort out our things they were friendly and helpful.

After that, the removal (UK to Italy) was seamless - with none of the expected trouble at customers (no mean feat given Italy’s reputation for paperwork!)

There has been no damage to our stuff, and the local guys turned up bang on schedule.

So a big “Thank you!!!” to the whole Jam Vans team!

December 10, 2025
Unprompted review
JamStorage logo

Reply from JamStorage

Thank you for your fantastic review. We’re delighted to hear that both your storage and move to Italy went so smoothly, and that everything arrived in perfect condition. Your kind words mean a great deal to the whole Jam Vans team. Thank you for choosing us, and we wish you all the best in your new home.

Grazie mille e tanti auguri per la vostra nuova casa in Italia!

Rated 5 out of 5 stars

I am so impressed by the service I…

I am so impressed by the service I received from JamVans ! From Jake in the support team coordinating collection and all the paperwork , as well as Joe and Covel doing the collection of my boxes. They were excellent ! Very professional,kind and fast ! They even came earlier than expected. Thank you both so much! I can not recommend Jam Vans enough !!

December 9, 2025
Unprompted review
JamStorage logo

Reply from JamStorage

Thank you for taking the time to leave such a wonderful review. We’re thrilled to hear you were impressed with our service! Jake, Joe, and Covel will be delighted to know their professionalism, efficiency, and kindness made your experience so positive. We’re especially glad everything ran smoothly and even ahead of schedule. Your recommendation means a great deal to us, thank you for choosing JamVans!

Rated 5 out of 5 stars

Aaron and his team did absolutely…

Aaron and his team did absolutely amazing. My move was punctual and smooth.:)

November 25, 2025
Unprompted review
JamStorage logo

Reply from JamStorage

Thank you for the great feedback! We’re so pleased to hear the team made your move punctual and smooth.
We really appreciate you choosing us!

Rated 5 out of 5 stars

Really top-class service from the…

Really top-class service from the JamVans team both in collecting my items for storage and returning them on time and in very good condition.

Kane and Ollie were very friendly and efficient in delivering my items to our (very messy) new home.

I would very happily use JamVans for any similar services in the future

November 21, 2025
Unprompted review
JamStorage logo

Reply from JamStorage

Thank you for the great review! We’re glad to hear everything went smoothly and that Kane and Ollie made the delivery easy—even into a messy new home!

We appreciate you choosing JamVans and would be happy to help again anytime.

Rated 5 out of 5 stars

Josh and Ollie were most professional…

Josh and Ollie were most professional and courteous in the packing and loading of the item of furniture I am sending to the USA , Thank you,first class service.
Simon Reynolds cabinetmaker.

December 1, 2025
Unprompted review
JamStorage logo

Reply from JamStorage

Thank you, Simon! We’re delighted to hear that Josh and Ollie provided professional and courteous service while packing your furniture for shipment to the USA. We truly appreciate your kind words and your trust in us.

Rated 5 out of 5 stars

Michael and Kane Jamvans

Michael and Kane were great. On time, polite, helpful, efficient, careful with everything they wrapped and moved and a pleasure throughout.

November 24, 2025
Unprompted review
JamStorage logo

Reply from JamStorage

Thank you for your lovely feedback! We're so glad Michael and Kane made your move smooth and enjoyable with their care and professionalism. We really appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

All the team were super helpful

Jake was fantasticly responsive via WhatsApp which made the process of booking and logistics so super simple. It is a nightmare to park on my road and all the team were so super helpful with reassuring me they'd get it done safely and easily. Also a special thank you to Harvey and Rio who were extraordinarily polite and professional and were even early and did a fantastic job. ***** Such a relief to have a supportive and competent team during a stressful move.

November 22, 2025
Unprompted review
JamStorage logo

Reply from JamStorage

Thank you so much for your kind words! We're glad Jake made the process easy and that Harvey and Rio provided such professional, helpful service. We're delighted we could support you during a stressful move. Thanks again for the 5 stars! ⭐️

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look