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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, making the entire process smooth and stress-free. People frequently highlight the excellent service, noting the careful handling of belongings, timely deliveries, and well-organized operations, whether for removals or storage. The user experience is often described as seamless, with many appreciating the clear communication and support from the office team. However, some customers also noted issues with product condition, reporting damages to furniture and other items during transit or storage. A few other people also felt that the reassembly of furniture was not always handled correctly, and in some isolated cases, there were issues with items not being accounted for from storage.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, efficiency, and... See more

Service

Users describe positive interactions with service, highlighting the efficiency, professionalism, and... See more

User experience

Customers had positive experiences with user experience. Many reviewers describe the process as easy, smooth,... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the promptness,... See more

Product

Reviewers mention ambiguous feedback about product. Many customers were pleased, noting items remained in... See more

Based on these reviews

Rated 5 out of 5 stars

Recently had James & Aaron support with moving all our things into storage and honestly couldn't fault them. They were so efficient, super thorough - I hardly lifted a finger. Also Emma was a dream wi... See more

Company replied

Rated 5 out of 5 stars

Chris and Marlon were incredible. They made my life SO much easier by efficiently m taking inventory and safely loading up all my belongings in under an hour. They were friendly and professional. Than... See more

Company replied

Rated 5 out of 5 stars

JamVans go above and beyond, and compared to other storage companies, they are the best! It is an excellent team effort, which includes Jake, and Martin, and twice we have been extremely fortunate t... See more

Company replied

Rated 5 out of 5 stars

Brilliant service. Collection and drop off were super easy, well organised and efficient. I had my items in storage for around 2years and they were returned in same condition as originally stored. Ver... See more

Company replied


Company details

  1. Storage Facility
  2. Self-Storage Facility

Written by the company

Jam Storage is a modern collect-store-return storage and moving service designed to make space simple. We come to you, carefully collect your items, store them securely, and return them whenever you need, no trips to a storage unit, no heavy lifting, no hassle. From single items to full moves, our process is streamlined, transparent, and built around convenience. With professional handling, secure facilities, and flexible scheduling, Jam Storage gives you back space and peace of mind. We collect. We store. We return. Storage and moving - done the modern way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

453 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Helpful and professional team who helped with questions before the move was booked and were brilliant during the packing and moving days. Recommended!

November 17, 2025
Unprompted review
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Reply from JamStorage

Thank you for taking the time to leave such great feedback!

Rated 5 out of 5 stars

100% recommend

From start to finish these guys were fantastic! Great service lining everything up with Jake at the office, then we had Ryan, Joe and Logan to pack and move everything across 2 days, super speedy and really professional

November 13, 2025
Unprompted review
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Reply from JamStorage

Thank you for taking the time to leave a review, we have passed your praise onto the team and wish you the best for the future.

Rated 5 out of 5 stars

Top notch experience and highly…

Top notch experience and highly recommend. From the moment I found this company online and reached out to the moment they delivered my goods back to me it has been positive and seamless. First of all Jake does a fantastic job behind the scenes making sure you are well informed of all steps of the process. The collection team Louis and Chris were super helpful and helped make a stressful process calm and smooth. And when it was time for my items to be returned they were delivered to my door on time and efficiently by Logan and Dylan. All 4 were a delight to work with and very helpful. Cannot stress enough how positive this entire experience was, especially during a stressful period such as moving house. Thank you!

November 8, 2025
Unprompted review
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Reply from JamStorage

Thank you so much for sharing such a wonderful review, we have passed this onto our teams and are pleased to of provided you with such a positive experience, this is exactly what we strive for.
Enjoy your new home!

Rated 5 out of 5 stars

Excellent customer service, rates and crew

Our experience with JamVans for long-term storage was seamless from initial quote to collection. Their prices are competitive and their customer service is excellent. Rute in Account / Customer Service team was very clear, friendly and helpful in securing the storage we needed at a very good price. On the day of collection, Aaron and Robbie were fantastic - they were friendly and efficient. Overall, JamVans have made what can be an arduous move seamless and straightforward.

October 30, 2025
Unprompted review
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Reply from JamStorage

Thank you for your kind feedback, we’re so pleased to hear that everything, from getting your quote to collection day was smooth and straightforward. Rute will be glad her guidance was helpful, and Aaron and Robbie will appreciate your comments about their friendly and efficient service. We’re delighted we could make your move easier. Thank you for choosing JamVans!

Rated 5 out of 5 stars

Joe and Chris were excellent

Joe and Chris were excellent and very understanding about my unusual circumstance for partial delivery. They communicated and worked quickly and safely to get what I needed in-house.

October 2, 2025
Unprompted review
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Reply from JamStorage

Thank you for your kind words! We’re so pleased to hear that Joe and Chris provided excellent service and handled your partial delivery with understanding and care. It’s great to know their communication and efficiency helped get everything safely in place. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Wonderful experience with JamVans

The team at JamVans went above and beyond to make sure my collection and delivery went smoothly, and were super attentive and careful with my items. Additionally, whenever I had any queries, the team were quick to respond. I will definitely be using JamVans for my next move. Highly recommend!

October 10, 2025
Unprompted review
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Reply from JamStorage

Thank you for the wonderful feedback! We’re delighted to hear that our team went above and beyond to ensure your collection and delivery ran smoothly, and that you felt your items were handled with care. It’s great to know our quick responses were helpful as well. We really appreciate the recommendation and look forward to supporting you on your next move!

Rated 5 out of 5 stars

Very reliable, fast, safe and can’t beat their prices.

This company is BRILLIANT! I’m in a wheelchair and Jamvans made the whole process so easy I didn’t have to lift a finger. They were absolutely fantastic i highly recommend them and you can’t beat there prices for the service they provide. From the friendly lady on the other end of the phone who explained everything so understandable and the process involved, to the men who had all my stuff loaded and then unloaded in a very fast amount of time but yet done very organised and safe. No problems at all! I couldn’t believe it. Thank you so much Jamvans.

October 18, 2025
Unprompted review
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Reply from JamStorage

Thank you so much for your amazing feedback! We’re thrilled to hear that our team made the whole process smooth and stress-free for you. It’s wonderful that our office team could clearly guide you through everything and that the crew handled your move quickly, safely, and with great care. We truly appreciate your recommendation and are delighted we could help make your move easier. Thank you for choosing JamVans!

Rated 5 out of 5 stars

I've used JamVans for the last 3 years…

I've used JamVans for the last 3 years and always had a great experience. The team were really friendly and made our move so much easier!

October 15, 2025
Unprompted review
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Reply from JamStorage

Thank you for your loyalty over the past three years! We’re delighted to hear you’ve consistently had a great experience and that our team helped make your move easier. We really appreciate your continued trust in JamVans!

Rated 5 out of 5 stars

Excellent service

James and Ed were really polite, efficient and careful with my furniture when they came to collect. Customer service from Jake when booking and completing paperwork was great too, all round good experience. Thanks team

September 25, 2025
Unprompted review
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Reply from JamStorage

Thank you for your lovely feedback! We’re so pleased to hear that James and Ed were polite, efficient, and careful during your collection. Jake will also be glad to know his support with booking and paperwork made the process smooth. We’re delighted you had an all-round good experience, thanks for choosing JamVans!

Rated 5 out of 5 stars

Chris and Ed were fantastic

Chris and Ed were fantastic. So lovely to chat to and really efficient and accommodating with all of my things. Real assets to the team!

October 10, 2025
Unprompted review
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Reply from JamStorage

Thank you for your kind words! We’re delighted to hear that Chris and Ed were fantastic, friendly, and so accommodating with your belongings. They’ll be thrilled to know you consider them real assets to the team. We appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

Great service

Great service. Chris and Robbie were extremely helpful when they came to our home to collect our things for storage.

October 6, 2025
Unprompted review
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Reply from JamStorage

Thank you for your feedback! We’re glad to hear that Chris and Robbie were so helpful during your collection. We appreciate you choosing JamVans and sharing your experience!

Rated 5 out of 5 stars

Michael

Michael, James and Aaron were absolutely brilliant during our move. They were respectful, professional and we completely trusted them. They made a stressful time much easier ! Thank you!

September 16, 2025
Unprompted review
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Reply from JamStorage

Thank you for your kind words! We’re thrilled to hear that Michael, James, and Aaron made your move easier and earned your trust with their professionalism and respect. We really appreciate you sharing your experience and choosing JamVans!

Rated 5 out of 5 stars

Brilliant Storage Company;

JamVans go above and beyond, and compared to other storage companies, they are the best! It is an excellent team effort, which includes Jake, and Martin, and twice we have been extremely fortunate to be assisted by Rikki. He is a wonderful advertisement for JamVans. He is both personable and professional and he really knows how to deal with clients when they need to check their storage container. If we could give him 10 stars, we would! We highly recommend.JamVans.
Many thanks
Jakki & Terry

September 29, 2025
Unprompted review
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Reply from JamStorage

Thank you so much, Jakki & Terry! We’re thrilled to hear that our team. Jake, Martin, and Rikki provided such a fantastic experience. Rikki will be delighted to hear your kind words! It’s wonderful to know that our service stood out and made your storage needs stress-free. We really appreciate your high recommendation and look forward to helping you again in the future!

Rated 5 out of 5 stars

We had a stellar experience with…

We had a stellar experience with JamVans! We moved into a rental in London and didn’t like some of the furniture. Jake at the JamVans office was super friendly and great to work with. He gave me a fantastic quote and arranged for next-day collection. Harvey turned up and delivered a fantastic white-glove service - cleared away the furniture and left our home clean and tidy. He was smart and professional, really friendly. I’d gladly recommend JamVams and will no doubt use them again.

September 25, 2025
Unprompted review
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Reply from JamStorage

Thank you for your fantastic feedback! We’re delighted to hear that Jake made arranging everything easy and that Harvey provided a professional, friendly, and thorough white-glove service. It’s wonderful to know your experience was seamless, and we really appreciate your recommendation. We look forward to helping you again in the future!

Rated 5 out of 5 stars

Amazing service from Chris & Joe at…

Amazing service from Chris & Joe at JamsVans!

This is my second time using JamsVans and once again, the service was exceptional. Chris and Joe helped me move out of my apartment and into storage today, and I honestly couldn’t have asked for a better team. They were so kind, helpful, and professional — nothing was too much trouble, and they made the whole process feel smooth and stress-free.

It’s rare to come across such genuine, hardworking people who also bring such a positive energy to what could easily be a stressful day. They handled everything with care and made me feel completely at ease.

I’m a loyal JamsVans customer for a reason, they consistently deliver great service, and Chris and Joe are a perfect example of that. Thank you both so much!

September 24, 2025
Unprompted review
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Reply from JamStorage

Thank you so much for your wonderful feedback! We’re thrilled to hear that Chris and Joe made your move smooth, stress-free, and handled everything with such care and professionalism. It’s fantastic to know they left such a positive impression and that you continue to trust JamVans for your moves. We really appreciate your loyalty and kind words!

Rated 5 out of 5 stars

Good service

Chris and Marlon came and dropped off my things this morning and they were very sweet, very efficient. Would recommend Jamvans to other international students needing storage. nothing was broken after 6 months

September 20, 2025
Unprompted review
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Reply from JamStorage

Thank you for your lovely review! We’re so pleased to hear that Chris and Marlon took great care of your belongings and that everything arrived safely after storage. We really appreciate your recommendation and wish you all the best with your studies.

Rated 5 out of 5 stars

Very helpful

Very helpful, quick and easy moving

September 19, 2025
Unprompted review
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Reply from JamStorage

Thank you for your kind words! We're so glad to hear the move was quick and easy for you. We truly appreciate your feedback and look forward to helping you again anytime you need!

Rated 5 out of 5 stars

Fantastic experience

Joe and Chris were so helpful when delivering my items back to me today. The people at head office who helped me organise my move have been fantastic too. I’m so happy my friend recommended JamVans. It’s been such an easy experience and all my things have been taken care of really well. The company even put my lampshade in better protection. Couldn’t recommend it more highly. Thanks JamVans

September 11, 2025
Unprompted review
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Reply from JamStorage

Thank you so much for your kind words! We’re thrilled Joe, Chris, and our head office team could make your delivery smooth and ensure your items were well cared for. We really appreciate your recommendation!

Rated 5 out of 5 stars

Excellent service

A very professional service on all fronts. From the outset Jake explained everything very clearly and was always on hand to answer any questions. On the day of the move, Chris and Joe were friendly and efficient ensuring a fast move with minimal fuss. I would highly recommend this company.

September 9, 2025
Unprompted review
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Reply from JamStorage

Thank you for your kind words! We’re delighted Jake, Chris, and Joe could make your move smooth and stress-free, and we really appreciate your recommendation.

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