Japanese Melody Reviews 

140
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and outstanding craftsmanship of the products, often exceeding expectations. Many people appreciate the beautiful and unique designs, with items like rings and bracelets receiving particular acclaim for their aesthetic appeal and comfortable fit. The delivery service is frequently highlighted as fast and efficient, with products arriving in handsome, well-packaged boxes that enhance the overall experience. Customer service also receives high praise for being responsive and helpful, especially when addressing order corrections or exchanges. However, some people mentioned issues with shipping delays, particularly during peak seasons, and occasional concerns about the actual appearance of items not matching their online images. A few other people also felt that the quality of certain materials, like bracelet stones, might discolor over time, and some expected more substantial packaging for higher-priced items.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and attractive... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent craftsmanship... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping and quick delivery... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process and fast... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as great, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bracelet is wonderful quality … above expectations. Only thing I would do differently is I would order a special engraving on the gift box. Box is great but the word I chose “love” was on a small lit... See more

Rated 5 out of 5 stars

I recently purchased an opal and koa wood ring, and I couldn’t be happier with it. The craftsmanship is outstanding. Ring arrived in a nice wooden box, with certificate of craft and matching bracelet,... See more

Company replied

Rated 5 out of 5 stars

We absolutely love my husbands ring. It is good quality brushed metal with a wood grain on the interior which he loves since he’s a carpenter. Also the price tag is unmatched, we were quoted $1500-200... See more

Rated 5 out of 5 stars

Bought this for a gift for my Husband and it’s a hit. The bracelet is a great price and great quality. I decided on the (L) size (which is for a little larger than average guy) and I’m glad I did as H... See more

Company replied


Company details

  1. Jewellery Manufacturer

Written by the company

Japanese Melody is a modern jewelry atelier rooted in Japan's timeless philosophy of craft. We create wedding bands and artistic rings that blend acient techniques, rare materials, and quiet beauty, with every piece carrying a sense of meaning.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

140 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.7

All reviews

(140)

79 reviews in the last 12 months

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Rated 5 out of 5 stars

Everyone wants a wordy review

Everyone wants a wordy review. So here it is between me and my wife's ring I thought hers looked more barrel than mine ( both mens hers smaller size.) Both beautiful just liked the more wood side of hers. If you're currently loosing weight might consider a half size smaller, mine seemed loose due to the roundness on inside. I can't wear mine all the time but my wife's ring did show a decent shine last I realized... pros:) nice looking anywhere you go, doesn't look like was made "whip stick"
Cons:( due to the roundness toward inside I felt I should've ordered smaller 2, bare in mind if you're looking for them to be same, each ring originally had to be cut from a possible pre-made block can't always be same pretty sure I couldn't make one this beautiful . Definitely looks like a high dollar wedding ring set

October 11, 2024
Rated 5 out of 5 stars

Great customer service

The ring is beautiful. I ordered at the end of November and expressed that it was a Christmas gift. I was assured that I could exchange if the sizing was wrong, but now the Etsy store is gone and my messages are not being answered.

Update: The company emailed me and exchanged the ring. Again, the ring is beautiful and great quality. I am very happy with this purchase and the customer service provided.

December 25, 2023
Unprompted review
Japanese Melody logo

Reply from Japanese Melody

We are really sorry for such an inconvenience! We had some technical problems on the Etsy platform. While we reviewed our records, we found that your message on Etsy reached us on 2023/12/26 and we responded on 2023/12/27, the following day. It's possible that our reply may have gone into your spam folder or another tab in your inbox. Also we replied to you in an hour after you sent us a message in chat box at our website. Nevertheless, your new ring with a proper size has already been delivered in or at the mailbox at 3:34 pm on January 5, 2024

Rated 5 out of 5 stars

This rings is well made and my husband…

This rings is well made and my husband loved it. I bought as a replacement wedding band. I would recommend to anyone thinking about it to just do it. Don’t let the affordable price fool you. My hubby says it’s comfortable on the finger.

December 3, 2023
Unprompted review
Japanese Melody logo

Reply from Japanese Melody

Thank you! We are really glad to see that your husband like this ring.

Rated 5 out of 5 stars

Just got myself a new ring made with…

Just got myself a new ring made with guitar string and it came in very fast! The shipping was amazing. And the owner updated me along the way. The ring is a perfect fit. I will order from here again should I need a new ring.

November 5, 2023
Unprompted review
Japanese Melody logo

Reply from Japanese Melody

Thank you!

Rated 5 out of 5 stars

The ring is stunning

The ring is stunning, rock an roll the guitar string is a beautiful touch, I lost my other the one I so this is a awesome upgrade thanks for the great customer service.

October 5, 2023
Unprompted review
Japanese Melody logo

Reply from Japanese Melody

We are really glad that you like your ring!

Rated 5 out of 5 stars

Ring is perfect

Ring is perfect — exactly as expected. Company has excellent customer service and response times. Highly recommend.

October 3, 2023
Unprompted review
Japanese Melody logo

Reply from Japanese Melody

Thank you!

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