Jasmineholidays Reviews 115

We had an amazing holiday in Thailand. Having never been, we gave Jasmine Holidays some ideas of what we were looking for and they got our requirements spot on. The hotels were superb and the locations were just as we’d asked for. We were provided with an excellent itinerary of what our holiday included on a day by day basis. Second time we’ve used Jasmine Holidays (1st time being our honeymoon several years earlier) and will have no hesitation in asking them again for our next big trip.

From the first contact as we started to plan our trip to Cambodia and Vietnam until we landed back in the UK, Tom and Jasmine Travel were brilliant. They know the area so well and tailored our itinerary and booked us excellent hotels. Their local guides and agents were all great and everything was brilliantly well organised and seem less which is what you need from an agent when travelling in unknown and developing counties

The itinerary for our holiday in Cambodia and Vietnam was carefully put together by Luke at Jasmine Holidays to match our requirements. The hotels were all excellent and in great locations, transfer arrangements were excellent; the guides and excursions were excellent - we really did have an amazing holiday as a result of the outstanding service Jasmine Holidays provided and can thoroughly recommend them!

Just got back from a 3 week tour of southern India. Just about everything went like clockwork and the one hitch we had was swiftly resolved by the local agent - Pioneer. They were very good and kept in touch throughout the trip. We had an excellent driver who was very attentive, ensuring everything went smoothly. The initial organisation was also really great. Tom helped out with advice and any alterations we wanted making it an excellent bespoke trip. Will defintely recommend to others and will certainly use Jasmine Holidays again.

We had an amazing time. Jasmine Holidays were brilliant right from the planning stage. They listened to what we wanted and designed the trip to fit our needs. Everything went to plan and the whole trip was simply amazing. All the hotels were wonderful and the staff so friendly and helpful. Our driver for the trip was so helpful and looked after us at all stages.

we booked our trip a year in advance, and in that time, luke and the team at jasmine holidays have been nothing short of marvellous - from finding the best choices for us, down to the everyday questions and information. we felt complete trust for them, and our trip, which had a few transfers and flights, went smoothly and efficiently. not one single moment of concern. the pre-departure info on the app was in depth and laid out everything you could possibly need to know, along with contact numbers and handy information.
thank you luke and the team for making our trip simply the best holiday we have ever had, we will never forget your professionalism, and we will definitely be returning for our next booking.

Fabulous holiday. Hotels were of great quality, the river cruise was fantastic with a great selection of trips , all the staff, guides etc were very high quality. We were made to feel very welcome everywhere we went. Pick ups and transfer services were very efficient. Luke at Jasmine was so helpful

Just returned from our Indochina tour, we had a wonderful time. All the hotels were very good, especially our hotels in Cambodia and Laos. All our guides and drivers were great,friendly and knowledgeable. I was a little worried as we had a number of internal flights and connections but it all went seamlessly. Thank you Tom 😁👍

Trip was multiple hotels, flights & tours over a 2 week period.

Everything went exactly according to plan, we actually got a room upgrade at one hotel.

Local tour operator did a good job.

Trip was well planned so we could do a lot of sightseeing & then have time for a beach holiday rest at the end of the trip.

Would recommend using Jasmine, and have booked another holiday with them for next year.

I used Jasmine Holidays to organise a trip to Vietnam in 2019 which was fantastic, so when I was planning a trip for 5 adults to India 2023 I went straight back to the company and yet again they did me proud.
I like the way that the holiday was tailor made to my requirements. With their expert guidance I was offered various hotels to choose, locations, tours and flight options. We spent the right number of days touring and the right number of days relaxing. The Golden Triangle schedule was hectic so some days we adjusted the timings and adapted it to suit us, it was perfect to have that flexibility. There were certainly plenty of WOW moments in the tour with some of the buildings and monuments that we were shown. It was reassuring that the representative in India contacted me at the end of each day to make sure everything was to my satisfaction. I was very impressed by the service from all the guides, staff and drivers that accompanied us on our journey, truly excellent. Every thing went according to plan, I really can't praise them high enough and would have no hesitation in recommending Jasmine Holidays. I will definitely be using them again.

Tom at Jasmine holidays was extremely helpful and informative. Jasmine put together an excellent holiday package to Costa Rica, provided a personal itinerary, they partnered Travel Excellence in Costa Rica, they too were excellent

This was the first time we had used Jasmine Holidays but it won't be the last. Luke created a fantastic itinerary for us and made a number of changes until we found the best trip to visit Cambodia, Vietnam and Bangkok. We had a lot crammed in and were exhausted when we got home but all 4 of us ( 2 adults and 17 and 22 year olds) had the most incredible time and saw so many different things, learnt so much and fell in love with this part of the world.

Jasmine used Exo Travel for all of the trips across Cambodia and Vietnam which were fantastic quality. All of the guides were superb and had really good English. I'm sure I haven't got the spellings correct but Pyear, Do, Ken, Emmin (Cruise trip), Hong and Duc were fantastic and have left a lasting memory with us all.

We had a private vehicle for every trip and the guides were always on time and we felt incredibly safe with them, despite the madness of the mopeds everywhere and it seems that green means go, amber means go and red means go!

Before we went we were sent a link to download an app with our itinerary on, which was fantastic as it had all the information we needed and didn't need to connect to the internet so we could check on timings etc at any time of the day and no matter where we were. This was also great for the guides who all checked on our next flights for us and kept us up-to-date with everything.

Both Luke and Phillipa were really helpful and I can't recommend Jasmine holidays enough. If you want to explore South East Asia with confidence that you will have a great trip have a chat with Jasmine Holidays as the created a fantastic itinerary for us.

We have recently returned from a trip to Borneo and Indonesia, which Jasmine organised for us. It was spot on. Everything met our requirements, from the excellent hotels,brilliant trips,to the local guides. We booked with Jasmine on a number of occasions in the past, and will have no hesitation to do so again.

Jasmine Holidays....not a company we would recommend! Severe lack of communication,especially from the owner! After breaking an agreement from a booking pre covid....book a holiday with us anywhere, no time limit to spend your depost held in trust with TTA. So we tried to book a week away in Europe for May as advertised on their web site, only to be told no European agent,only supplying longhaul flights. But you are advertising Europe!! ( Now taken down). So what happened to this agreement! Emails were sent again to TTA, the travel association Jasmine belong to, as they had been involved with this agreement. They tried, but they were unable to help anymore, as they were not getting any response either, so they advised us to go to arbitration. A detailed file of emails, WhatsApp messages, mostly unanswered, etc was sent and pleased to say we were awarded our case. Yet again arbitration were having difficulty getting a response from Jasmine, till TTA urged Jasmine's owner to respond under his TTA agreement. Checking our emails/spam everyday, eventually one came straight to our inbox asking for Bank details to refund, we replied straight away. However, yet again it took a good few more weeks of constant chasing emails back and forth by arbitration, but at last refund and arbitration fee repaid. We went back to a company we have used 3/4 times before, to book a holiday to Dubai. 100% customer service satisfaction! No-one is going to take our money and then break an agreement! We were not going to go away Jasmine!

Once again, an absolutely superb holiday organized by Tom at Jasmine Holidays. For anyone who has not come across this company before, please be assured that they offer the best, most professional and reliable service possible. I remember being hesitant in my first booking with Jasmine Holidays especially as (being the hardest taskmaster and completely pedantic!) I had been tasked by my future daughter-in-law and son to organize their Honeymoon and therefore, felt the onus was on me to make sure it was perfect! I contrasted the cost and service provided by Jasmine Holidays with many other travel consultancies including those who are regarded as “top of the field” and those which are well known for winning travel awards. However, it quickly became apparent that Jasmine Holidays offer a faultless service. Nothing is too much trouble, bespoke holidays completely catered for with care and attention, their suggested holidays wide-ranging and every question answered both quickly and with clarity.
We have just returned from a much anticipated (and awaited due to Covid!) tour which embraced Thailand, Laos and Vietnam. Eight flights, lots of transfers, multiple guides: every section of this extensive holiday was a sheer delight and everything running so smoothly that my husband suggested it was as if we were “whisked on a magic carpet” to the next section of our trip.
Tom is to be applauded for his utter professionalism, his helpful manner and his attention to detail. We cannot thank Jasmine Holidays enough and would encourage you to book through them in future.

A brilliantly organised trip - thanks Tom!
We appreciated all your advice and your first-hand knowledge. And all the work that went into giving us everything (and more) we wanted. We couldn't have done it without you (and if we did it wouldn't have been half so good! And the boutique hotels you chose for us in Cambodia were superb, as were the guides.
Pandaw was amazing. The crew were so friendly and caring. Nothing was too much trouble. They did everything possible to ensure we had a good time. And we had a great group of fellow travellers. I would say it was a trip of a lifetime but then so was our previous trip with Pandaw!

This was the second time we'd used Jasmine. Having put together a great month in Japan/China for us in 2019, we were happy repeat customers when we wanted someone to string together a round-the -world trip with detailed arrangements in Vietnam and Singapore in particular.
Throughout they were excellent, Tom in particular. The trip was well-designed to start with , and then they dealt very effectively and efficiently with the disruption caused by Covid. Throughout the trip they were responsive and on the ball.
They're an excellent tour operator and we'd have no hesitation being customers for a third time.

We have just returned from a lovely holiday arranged through Jasmine holidays. There was a small hiccup that was sorted out in such a way that it actually added to the holiday - well done and thank you. Any query we had was quickly and efficiently dealt with at all times.

Amazing holiday to Vietnam, so well organised. Very quick response to any queries, would definitely use again.

Holiday of a lifetime!

I had been researching for a while to be able to do a South African safari and beach holiday but I couldn’t find something in our price range or something that wowed me. I looked up several places I’d seen online/ social media and sent an email to jasmine holiday, I let Tom know our budget what we was looking for ect and he did not disappoint, he made some fabulous suggestions as some places online are not what they seem! And this holiday really was a holiday of a lifetime and so much more than we imagined! It was complete stress free with an app with all our documents and day by day itinerary. I’ve already emailed Tom about our next trip and we haven’t been back in the Uk for 24hours yet! Please don’t hesitate with booking with jasmine holiday’s you will not be disappointed!
Thanks again !
Molly and Ash