Jasmineholidays Reviews 115

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their professionalism, helpfulness, and extensive knowledge in crafting personalized holidays. Customers frequently highlight the excellent service, noting the efficiency and smooth execution of their trips, from initial booking to transfers and excursions. Many appreciate the competitive pricing and the ability to tailor itineraries to their specific needs and budgets, often resulting in fantastic and memorable holidays. However, some customers noted that while the overall experience was positive, there were occasional issues, such as a mix-up with train bookings or car rental problems, which were promptly resolved by the company's responsive team. Additionally, a few people felt that the sample itinerary prices for certain destinations appeared unrealistically low and suggested they could be reviewed.

What people talk about most

Holidays

Customers had positive experiences with holidays, with many reviewers consistently praising the excellent... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, knowledge, and dedication... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficient and personalized... See more

Price

Reviewers mention positive feedback about price, consistently finding the pricing to be very competitive and... See more

Booking process

Customers consistently note positive experiences with the booking process, often praising the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Once again Jasmine Holidays have been able to create a wonderful bespoke trip for us to St Helena plus a few days safari. Ian took the time to carefully understand our wishes and then present back som... See more

Rated 5 out of 5 stars

This was my firth Safari but the first time I have used Jasmine Holidays. The whole experience was fantastic, we saw all the big five on Safari then had a week chilling out in Zanzibar. The holiday wa... See more

Rated 5 out of 5 stars

A very efficient service from start to finish - our original enquiry with Tom as we have travelled with Jasmine previously. Amy is the Canada specialist who handled our enquiry and booking. Amy could... See more

Rated 5 out of 5 stars

Great holiday in Sri Lanka, travelled around the Island with a local driver/guide organised through Jasmine. Trip was varied and fascinating, mix of culture and wildlife, lovely variety of hotels. All... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

115 reviews

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Rated 5 out of 5 stars

Brilliant Costa Rica holiday

Another amazing holiday organised by Jasmine Holidays. Tom organised a bespoke tour of Costa Rica for my husbands 70th birthday, we had a fantastic time. The tour was well organised, gave us some free time each day and we saw the most amazing scenery and wildlife. Thanks Tom for another brilliant holiday

July 18, 2022
Unprompted review
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Reply from Jasmineholidays

Thank you for your kind comments and very glad we were able to help you again with another trip. Best wishes, Phil @ Jasmine Holidays

Rated 4 out of 5 stars

we have just returned from our brilliant holiday…

we have just returned from our holiday ,booked prior to the pandemic. jasmine kept to the itinerary and with no change to the cost despite the two year delay.
the lodges ,hotels and all transfers were excellent.
transfers were carried out by Travel excellence ,who were outstanding. there drivers were professional ,courteous and always on time. thank you Tom

March 29, 2022
Unprompted review
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Reply from Jasmineholidays

Thank you Mike for your kind comments and we're delighted to hear that you enjoyed your Costa Rica trip. Glad we were able to help you do the same trip you booked pre-Covid, without any chage in cost... Phil @ Jasmine Holidays

Rated 5 out of 5 stars

Outstanding Service

We have used Jasmine Holidays for the last 8 years for my travel needs. It is wonderful to speak to a friendly, helpful, knowledgeable person and not just book on line. Usually, the person you speak to is consistent and even if the person dealing with the booking is not available they will call back as arranged. Even during the pandemic with cancellations and changes the service has been professional and efficient. Monies have been returned promptly with no fuss. A special thank you to Tom for his care and attention to detail. Excellent service and I shall continue to use Jasmine Holidays

March 4, 2022
Unprompted review
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Reply from Jasmineholidays

Thank you for your kind comments. The pandemic has been a difficult time for travel companies and we appreciate your continued support. Phil @ Jasmine Holidays

Rated 5 out of 5 stars

I have just booked a multi centre…

I have just booked a multi centre holiday with Jasmine
and due to circumstances made numerous changes
including dates and destination.
Tom is not only very knowledgeable but always happy to help and find the best solutions available.
I have used many travel companies in the past but up to now none better than Jasmine if you count service, quality and pricing as benchmarks.
Michael Riley.....Spain

January 3, 2021
Unprompted review
Rated 5 out of 5 stars

if you want to go there, Jasmine will get you there in style...

What can I say about Jasmine Holidays? Simply brilliant does not seem to capture the experience and service Jasmine provides, well actually it was Sonia but Jasmine by association. I requested information from various companies to quote on a multi-destination holiday and Jasmine were the only ones to quote for what I wanted.
We wanted to do a South African safari experience followed by sunning ourselves on an idyllic beach in the Indian Ocean.
Sonia put together the best experience ever. Business class flights, 5* accommodation, upgrades to internal transfer flights, personal concierge in Mauritius and even arranged for the hotel to decorate our room when we arrived as it was my birthday along with a little birthday cake with sparkler. When we landed at Mauritius, we exited the airport by the wrong route so missed our transfer connection but one quick WhatsApp message to Sonia and everything was sorted. She even called me to guide me to where I needed to be.
I have said before but will say again, Gateshead to Guatemala, Huddersfield to Hawaii and Newcastle to New Zealand, my first stop will be Jasmine Holidays and in particular Sonia without whom we would not have had the holiday of a lifetime........up to now....

November 26, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service and good price for holidays to Vietnam and Malaysia

We have now enjoyed two holidays that were arranged by Jasmine Holidays and we were absolutely delighted with both.
For our first holiday we went to Vietnam and Cambodia. The team at Jasmine holidays were very helpful and we were able to "mix and match " elements of our trip thanks to their expertise and ensure that we got the mix of locations that we wanted. I then priced up the different elements through on-line booking websites but the price that Jasmine Holidays gave us was much cheaper than I could get by direct booking. The service that they arranged in Vietnam was superb!
So two years later, when we decided that we wanted a holiday to Malaysia we used Jasmine Holidays again. I am pleased to report that their service was again excellent. They were so helpful in helping to decide which locations and hotels to chose. Their communications and processes have been easy and we feel that we got a very good service at a good price.
We shall use again.

September 12, 2019
Unprompted review
Rated 5 out of 5 stars

Tour of Sri Lanka

We arranged a tour of Sri Lanka back in February with Jasmine Holidays. We couldn't find the exact itinerary we wanted from any tour operator but Tim at Jasmine listened to what we wanted to see and the type of hotel we wanted to stay in, ie small boutique hotels and put together an amazing tour, taking account of our budget.

The holiday went so smoothly and the hotels recommended to us were just as we'd hoped, in fact most exceeded our expectations. Our driver was always on time, knowledgeable, courteous and just a lovely chap!

I'd like to thank Tim for his patience with us whilst arranging this - always at the end of the phone to answer any questions and allay any fears we might have had prior to going.

July 6, 2019
Unprompted review
Rated 1 out of 5 stars

Sent an inquiry in through your website…

Sent an inquiry in through your website about plans to visit Japan, and what holiday we were looking for using your web page
This was 4th of March, and we never received any information or contact back from you regarding the tour you were offering. We have since booked our holiday elsewhere.

March 14, 2019
Unprompted review
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Reply from Jasmineholidays

Hi Charles - it was good talking to you just now and to have the chance to apologise that we missed responding to your enquiry, which was entirely our fault during a very busy period. I understand your disappointment. Of course we try very hard not to let this happen and it's not our usual level of service as you may see from our verified customer reviews on FEEFO. I trust you'll have a great trip to Japan - it's a wonderful destination and we're sorry that we weren't able to help you with your trip in this case. Phil Hodges, Director - Jasmine Holidays

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