A gd gym with a variety of equipment everyone seems friendly here (not like I talk to anyone)😂only when I need tooooo but the gym is clean overall, spacious has a women’s side only thing is not much... See more
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Great atmosphere love how dark it is. Toilet wall was absolutely smeared with shit and snot and gross. A lot of the machines don’t have pins for the weights so you can’t use them unless another mach... See more
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My first day entering the gym I saw Jamie and he helped me to see the gym and after our conversation I decided that I want to be one of Jamie’s client for female weightlifting. Honestly that was one o... See more
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I joined the gym because of the ladies-only section, but I'm really disappointed after my first time there. The equipment in the ladies' gym is faulty; it's not working properly. Midway through, the e... See more
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Company details
About JD Gyms - Leeds Kirkstall Road
Written by the company
Contact info
1 Kirkstall Road, LS4 2AZ, Leeds, Burley, United Kingdom
- 1138879839
3.2
Average
219 reviews
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Still loving the gym after 3 years
Still loving the gym after 3 years: nice staff, sometimes busy -sometimes not. Real mix of gender, race and ability.
Hating the new entry gates though! Feels like a prison -only two access points, and not suited to smaller build people.
May 21, 2024
Unprompted review
Reply from JD Gyms - Leeds Kirkstall Road
Hi there
Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
Best wishes
The JD Gyms Team 💚
I had an amazing experience from the…
I had an amazing experience from the first day by joining JD gyms.The gym is so full of energy and equipped with machines for both muscle hypotrophy and cardiovascular as well.so nice and sleek to enjoy the ambience.
May 12, 2024
Reply from JD Gyms - Leeds Kirkstall Road
Hi there
Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
Best wishes
The JD Gyms Team 💚
Sanitiser in the gym and hygiene in the men’s restroom
Sanitiser in the gym, the toilet has no house keeping reports. Barely you can breathe in the men’s toilet as it stinks and not maintained.
May 1, 2024
Reply from JD Gyms - Leeds Kirkstall Road
Hi there
Thanks for the review. The cleaning stations in our gyms have been removed. These were first introduced during the pandemic when Government restrictions required us to do so.
Since all restrictions were lifted some time ago, we have been gradually returning to our normal operations, with the cleaning stations being one of the last remaining measures. We have however, provided extra bottles of sanitiser around the gym and we do encourage our members to bring in their own towel to clean off the equipment after use.
Alongside this, we also have cleaners in the gym who frequently clean the equipment and work to ensure a high standard is maintained. If you do notice any equipment needs a wipe down, please let a member of staff know.
Best wishes
The JD Gyms Team 💚
Customer service is top class
Customer service is top class. All advisors I've spoke to have been great.
Jordan specifically, dealt with me twice, I've had a few issues with my membership which made me contemplate keeping my membership running however, he couldn't have done more for me and the way he's dealt with my issues has been a second to none. I'll definitely be keeping my membership running due to the this level of service!
May 2, 2024
Unprompted review
Reply from JD Gyms - Leeds Kirkstall Road
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
We will be sure to pass on your great feedback!
Best Wishes
The JD Gyms Team 💚
Terrible customer service, I don’t recommend at all
I cancelled my membership by filling the request form on JD website and think I need to cancel the direct debit they went ahead charged me for another month. It’s really hard to speak to someone to resolve the issue because they never answer the phone.
Terrible customer service
March 31, 2024
Reply from JD Gyms - Leeds Kirkstall Road
Hi there
Thank you for leaving us a review.
We have a member services team that are able to help you with any membership query or issue you maybe experiencing.
Please can you send an email query through our website and someone from the member service team can look into this for you. https://www.jdgyms.co.uk/general-enquiries-form/
You can also speak to a member of staff within the gym next time you are there if you prefer.
Best wishes
The JD Gym Team 💚
Reply from JD Gyms - Leeds Kirkstall Road
Hi there
Thank you for the fabulous review! It's great to hear you're enjoying your fitness journey with JD Gyms 💪
Keep up the great work 💚
Reply from JD Gyms - Leeds Kirkstall Road
Hi there
Thank you for the fabulous review! It's great to hear you're enjoying your fitness journey with JD Gyms 💪
Keep up the great work 💚
The gym is overall really good
The gym is overall really good. However, the smith machine needs to be fixed sometimes waiting 20/25 mins for the only smith machine in the gym that works properly. Either need to get some more in the gym or fix the one that’s broken
March 27, 2024
Unprompted review
Reply from JD Gyms - Leeds Kirkstall Road
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving! 💚
Best wishes
The JD Gyms Team
Great staff, not truly 24hrs
Great staff, meant to be 24/7 but the showers/changing room close 0:00am to 5:00am, doesn't tell you that before you sign up
March 23, 2024
Unprompted review
Reply from JD Gyms - Leeds Kirkstall Road
Hello! Thanks for leaving us some feedback, we appreciate it.
We are a 24-hour gym in Leeds Kirkstall, but due to there being less staff on duty throughout the night, areas which are not covered by CCTV are closed t for the safety of our members (i.e. the main changing rooms and saunas).
We do however leave the accessible changing room open at all times, as well as there being lockers for you to use. If you need to get changed or grab a shower during the night, that option is there for you and you'll have complete privacy in there.
Hope this helps!
The JD Gyms Team 💚
Knowing when it’s quiet and busy would…
Knowing when it’s quiet and busy would help with people wanting to come but really enjoying the equipment that’s available and facilities
March 16, 2024
Reply from JD Gyms - Leeds Kirkstall Road
Hi there
Wow! Thanks for the 4 star review and comments. It's really made our day 😀 We appreciate your feedback as it helps us with making improvements in the future!
Best Wishes,
The JD Gyms Team 💚
Equipment is not in best condition…
Equipment is not in best condition weights all over the place. People that go have no hygiene. Would not recommend
March 10, 2024
Reply from JD Gyms - Leeds Kirkstall Road
Hi there
Thank you for your review. We are sorry to see the 1 star.
We try our best to encourage our members to return the weights after use. Our fabulous staff are always on hand to help with returning the weights so if you are ever struggling, please don't hesitate to ask! 💚
Best wishes
The JD Gyms Team
My phone can’t download the app and…
My phone can’t download the app and there’s no way for me to get in using the access code I was sent, I had to wait for a member of staff to let me in and I had to explain why! The experience Didn’t make me feel welcome although the guy was nice enough
March 5, 2024
Reply from JD Gyms - Leeds Kirkstall Road
Hi there
If this is an ongoing problem, please email the General Manager on leedskirkstall@jdgyms.co.uk and they can assist you moving forward.
Best wishes
The JD Team
New member and already looking elsewhere!
Joined about 3 weeks ago and the cleanliness and maintainance of the gym is shocking, both hip thrust machines are out of order, has a sign on saying looking to get fixed as soon as possible but ine has beennout of order since i joined, I joined for these machines, the toilets look like a city centre gents, the gym floor looks like it gets a mop once a month, the pics on social media look clean, this gym is gross, I should be excited about starting a new gym, what a let down!
February 21, 2024
Reply from JD Gyms - Leeds Kirkstall Road
Hi there
Thank you for taking the time to leave this review. We are very sorry to read that you are dissatisfied with the facilities.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken.
We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. We completely understand that this can cause frustration for you.
With regards to cleaning, we do have our team going around the gym keeping on top of cleaning regularly, but if you think there is something they've missed please do feel free to email the Manager on leedskirkstall@jdgyms.co.uk.
Best wishes
The JD Gyms Team 💚
Not clean
No sanitizers to clean the equipment after use, toilets are not clean, too loud music played inside unable enjoy the music playing on my device and dim lighting inside.
February 16, 2024
Reply from JD Gyms - Leeds Kirkstall Road
Hi there
Thank you for your feedback.
The cleaning stations in our gyms have been removed. These were first introduced during the pandemic when Government restrictions required us to do so. Since all restrictions were lifted some time ago, we have been gradually returning to our normal operations, with the cleaning stations being one of the last remaining measures.
We have however, provided extra bottles of sanitiser around the gym and we do encourage our members to bring in their own towel to clean off the equipment after use. Alongside this, we also have cleaners in the gym who frequently clean the equipment and work to ensure a high standard is maintained. If you do notice any equipment needs a wipe down, please let a member of staff know.
Best wishes
The JD Gyms Team 💚
Great gym at the right price
Great gym at the right price, has all the equipment you're ever going to need and lots of it!
February 18, 2024
Reply from JD Gyms - Leeds Kirkstall Road
Hi there
Thanks for taking the time to leave us this wonderful 5star review!
We are thrilled to hear that you are enjoying the gym, keep up the great work 👍
Best wishes
The JD Gyms Team 💚
Reply from JD Gyms - Leeds Kirkstall Road
Hi there
Thanks for taking the time to leave us this wonderful 5star review!
We are thrilled to hear that you are enjoying the gym, keep up the great work 👍
Best wishes
The JD Gyms Team 💚
I give 4 star coz staff are friendly…
I give 4 star coz staff are friendly the gym is good just gets to busy some times an people hogging equipment while on there phone but five star when it's quiet
February 11, 2024
Reply from JD Gyms - Leeds Kirkstall Road
Hi there
Thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this.
Best wishes
The JD Gyms Team
Facilities are gross
Facilities are gross - women’s toilets are always in a state. Never clean.
February 7, 2024
Unprompted review
Reply from JD Gyms - Leeds Kirkstall Road
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
With regards to cleaning, we do have our team going around the gym keeping on top of cleaning regularly, but if you think there is something they've missed please do feel free to email the Manager on leedskirkstallroad@jdgyms.co.uk
Best wishes
The JD Gyms Team
Great staff, decent price, average equipment
Staff/PTs are great, relatively cheap, mostly decent equipment, decent gym! However:
- free weights benches are all incline benches meaning the lower part of the bench is always upright. Very annoying when trying to set up properly.
-bench press benches are very narrow and short.
- cardio equipment particularly the bikes are rubbish. Uncomfortable, doesn’t track data properly, has no battery life unless you are pedalling, feels like they aren’t calibrated to give accurate Watts. Definitely needs bike upgrades
- Most weightlifting platforms are uneven so the bar rolls a lot.
- Air con./temperature always seems way too hot/stuffy.
- can get very busy at times, a lot of members don’t put equipment back.
January 30, 2024
Unprompted review
Reply from JD Gyms - Leeds Kirkstall Road
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Tried to sign up and lady was super…
Tried to sign up and lady was super uninterested as I was trying to enter the gym to gain access, terrible!
January 23, 2024
Reply from JD Gyms - Leeds Kirkstall Road
Hi there
Thank you for taking the time to leave us a review.
We're really sorry to hear that you didn't receive great service when you came to visit. This isn't the usual behavior from our team and hope that your next visit is a much more positive experience.
We will pass your feedback onto the gym staff to make them aware of how you felt.
Best wishes
The JD Gyms Team
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