Been going to JD for a few years now and it’s really gone downhill. Old tired equipment that really needs updating. For the price of the membership and the amount of people that go, Money should be g... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Wow 🤩 new manager Chris made a huge impression today , fantastic team player , looks like he is going to be customer focused. .Due to holidays ,illness and some of the team changing roles or leaving... See more
Company replied
A really good Gym layout, im an early bird so having the locker rooms open at 5am is spot on and in the last 12 months ive completely transformed my body and mind in this place 👌
Company replied
Good gym with decent equipment. Unfortunately on many occasions both early day and evening time varying times not the same to be honest, but extremely busy just feels like the gym is over subscribed.... See more
Company replied
Company details
About JD Gyms - Preston
Written by the company
Contact info
Port Way, Tustin Court, PR2 2YQ, Preston, Ashton-on-Ribble, United Kingdom
- 1772282976
4.2
Great
354 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Value for money, easy to use
It's clean, modern, good equipment, great classes, Paula's yoga is amazing. It's such good value.
November 21, 2024
Reply from JD Gyms - Preston
Hi there Vicky - Thank you for taking the time to leave us some feedback. Our aim is to offer excellent classes and facilities, first class kit and a brilliant member experience! Your feedback is so important to us as it enables us to deliver the service our members deserve! We hope you continue to enjoy your fitness journey with us and in Paula's Yoga classes! 💪💚 Best wishes The JD Gyms Team 💚
Access denied
Very disappointed that the only way into the Gym is via a mobile phone app.
I waited patiently outside until someone got a member of staff. I asked if I could use the key pad to gain access and he said no disabled only.
He did offer to help me cancel my membership but no offer of refund for the month I have just purchased on line.
When I mentioned that on a previous membership I used the key pad he said out of my control its this way across all gyms.
No where in the joining instructions online did I see that unless I had access to a mobile phone then I couldn't enter the gym. Personally I feel like someone has just come up and robbed me of £25.
October 17, 2024
Reply from JD Gyms - Preston
Hi there
We understand your frustration with the gym's entry system. We appreciate you bringing this to our attention and will take your feedback into consideration as we continue to improve our services.
Best wises
The JD Gyms Team
Reply from JD Gyms - Preston
Hi there Jenna, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, we are sure the team in Preston will love to hear they are achieving this for the members of Preston.
Take care The JD Gyms Team 💚
Reply from JD Gyms - Preston
Hi there Kerstin, thank you for leaving us a review, we are thrilled to see the 5 stars for our Preston gym. We like to keep life nice and simple when it comes to joining a JD Gym and offer you plenty of equipment to smash your goals! ⭐ The JD Gyms Team 💚
For a newbeee there is no traineer or…
For a newbeee there is no traineer or app support so waste of money.
October 4, 2024
Reply from JD Gyms - Preston
Hi there
Thank you for taking the time to leave us a review.
We value your feedback and will use it to improve our services.
Best wishes
The JD Gyms Team
Just joined jd gym at Preston
Just joined jd gym at Preston plenty of equipment clean and tidy I go at 5 in the morning so not too busy
October 4, 2024
Reply from JD Gyms - Preston
Wow! Thanks for the 5star review and comments Martin. Sounds like the early bird catches the choice of equipment at Preston! 😀 Best Wishes, The JD Gyms Team 💚
I would give the whole process of…
I would give the whole process of signing up a 4-star rating, it was pretty laid back and not too exhaustive. The guy was super helpful, showed us around. When I started the next day, I couldn't find any sanitary wipes to wipe the equipment after use. I've seen people getting all wet on the equipment, so it's a good idea to have some wipes available. This is my top recommendation to the management. Besides that, everything was fine.
October 3, 2024
Reply from JD Gyms - Preston
Hello Sheshu, thanks for leaving us some feedback.
It is great to hear that you found the joining process nice and easy (stress free), we like to leave all the hard work for the gym floor💪
With regards to cleaning, we do have our team going around the gym keeping on top of cleaning regularly, but if you think there is something they've missed please do feel free to email the Manager on preston@jdgyms.co.uk
We have method statements for the team to follow for the cleaning of our equipment. Ensuring it is cleaned thoroughly without damaging it and keeping everything in action for the Preston members to use. As well as advising that our members train with a towel to wipe down equipment after use.
Best wishes
The JD Gyms Team 💚
JD Gyms review
The layout of the gym is amazing, the staff are very professional and friendly, I like the fact the gym is also 24/7 as I suffer with insomnia. has 2 boxing bags.
everyone I have met in this gym from my own experience has been nice people help new people out and overall is a great environment. by far one of the best gyms I have been to
September 27, 2024
Reply from JD Gyms - Preston
Hi there Antz - Thank you for taking the time to leave us some feedback. Our aim is to offer excellent facilities, first class kit and a brilliant member experience (even for the night owls)! Your feedback is so important to us as it enables us to deliver the service our members deserve! We hope you continue to enjoy your fitness journey with us at our Preston gym. 💪💚 Best wishes The JD Gyms Team 💚
Reply from JD Gyms - Preston
Thank you for taking the time to leave us a review Bhav. We aim to deliver a fantastic experience, at competitive prices with everything you need for a great workout in Preston.Many thanks for providing us feedback.
The JD Gyms Team 👍 💚
Why did you cancel my gym anyway
Why did you cancel my gym anyway
Some points to improve gym
1 there is a one way system no one uses it including staff
2 people on earmuffs sing there head off
3 setting up cameras to video them self taking up all the space
4 people now skipping next to gym kit they are using you now have to walk round them
Staff good
Gym good
Thank you
September 24, 2024
Reply from JD Gyms - Preston
Hi Chris, thank you for taking the time to leave us a review. We are upset by the 2* rating but happy that you point out that the gym and staff are "good".
Unfortunately we cannot control people forgetting they are in a gym and not on The X Factor. If it is disturbing you though, you can contact a member of the Preston team for them to have a quiet word with them.
In terms of the amateur film makers, please advise one of our management team if you see this as it is a safety concern.
Best wishes
The JD Gyms Team
💚
Some brilliant some unprofessional tutors
Yoga tutor is brilliant, very professional and knowledgeable. But some tutors repeatedly turn up late then finish early. If they always cannot start classes at specified times on the timetable, then they should either change the timetable itself or find other tutors to cover sessions. Also, Studio classes that I like tend to be quite late, so I cannot do.
September 10, 2024
Reply from JD Gyms - Preston
Hi there Coco. Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us, as it allows our management team at Preston to rectify it and improve your group exercise experience.
We are always willing to listen to our members when it comes to designing our class timetable, so please do not hesitate to share your thoughts with our management team on: Preston@jdgyms.co.uk
The JD Gyms Team 💚
Great place
Great place, super friendly staff. I have a PT and I'm over the moon with my results!
Highly recommend.
September 22, 2024
Unprompted review
Reply from JD Gyms - Preston
Hi Sarah, thank you for your kind words and 5** review.
We are thrilled to hear about your positive experience in Preston and the results you've achieved. We strive to provide a welcoming and supportive environment, all driven through our amazing team for all our members.
Remember to use your referral code if you do recommend a friend to join you in Preston as you would go straight into a monthly draw for a 12 month free membership. 😊🤞
The JD Gyms Team💚
Reply from JD Gyms - Preston
Hi, thank you for leaving a review! It's great to hear your enjoying using the facilities at our Preston gym! The JD Gyms Team 💚
A credible company so expected great…
A credible company so expected great facilities. The facilities are brilliant: clean, spacious and a decent variety. The staff are also warm, friendly and incredibly helpful. My only quarm are the punch bags in the women's only area as I would like to use these (unless I am mistaken in their location).
September 9, 2024
Reply from JD Gyms - Preston
Hi there Phil. Thanks for the 4star review! Glad to hear that you are enjoying our Preston gym, if you are ever unsure of anything in the gym though, please just ask one of our amazing team on the gym floor 😊
keep up the great work 👍 Best wishes, The JD Gyms Team 💚
Really like this gym
Really like this gym, always plenty of equipment and the personal trainers are wonderful
September 9, 2024
Reply from JD Gyms - Preston
Hi there Luca. Thank you for taking the time to leave us a review - we absolutely love to hear this about any of our teams but I know the team at Preston will be loving this! As the team strive to make your experience with us the best it can be, so we are really pleased you're enjoying your JD Gyms experience. We will be sure to pass on your comments to the management team at Preston as they will be over the moon to hear this about their team! 💪 The JD Gyms Team 💚
Good gym
The scanner to enter is tempremental. Sometimes works and then it dosent scan the qr code. Other than that good gym.
September 7, 2024
Reply from JD Gyms - Preston
Hi Fayaaz, thank you for the review, we love to see the 4stars for our Preston gym!
We appreciate your feedback and understand the frustration you've experienced with the scanner. We're committed to providing a smooth and enjoyable experience for all our members.
The hard work should be when you get on to the gym floor not trying to find the sweet spot for the QR code scanner.
If you continue to struggle there is a green button near the gates. Press that and it alerts a member of staff to your presence. Someone will come over to help.
Take care, The JD Gyms Team 💚
Gets way to busy
Gets way to busy.
Was 20.00 a month then was put up to 24.99 a month without notification
September 7, 2024
Unprompted review
Reply from JD Gyms - Preston
Hi there
Thanks for taking the time to leave this review.
We’re afraid it's true, our gyms are very popular and can become busy especially at peak times, but this does fluctuate at different times of the day and night. To make the most of the space where possible, though, we are always looking to expand and improve our facilities.
When we increased the price we contacted all members to give them notice. We are sorry to hear you didn't see this communication. It may have been directed into your junk mail by mistake. If you would like to speak to one of our advisors, they will be able to check this for you. You can reach them by raising a ticket following the link below:
https://www.jdgyms.co.uk/general-enquiries-form/
Best wishes
The JD Gyms Team 💚
Easy to use app
Easy to use app, location is good with plenty of parking and secure bike racks, Preston location
August 21, 2024
Reply from JD Gyms - Preston
Wow! Thanks Jay for the 5star review and comments. It's really made our day 😀 Best Wishes, The JD Gyms Team 💚
A well efficient means of registration…
A well efficient means of registration at the JD Gym location.
August 16, 2024
Reply from JD Gyms - Preston
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments!
Best Wishes
The JD Gyms Team 💚
Review
Found the gym and the changing rooms compact.
No temperature control to showers
Don't like the fact the gym is on 2 levels
No cover to drainage located in the shower cubicles which means other people's dirt flow through the shower cubicles which I think is very unhygienic
August 5, 2024
Reply from JD Gyms - Preston
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.