The chest fly machine, adjustable seat doesn't adjust and is stuck on low. Most of the machines weights labels are missing so you dont know the correct kg. All in all needs alot of updating and mainta... See more
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Never been so comfortable in a gym! great facilities, great equipment ect! Don’t feel judged, just everyone doing their own thing! As somebody who starts a gym and then it fades out, I thoroughly enjo... See more
Company replied
Am a full time paying customer , I don’t get to use the full available facilities. Due to my work, I can use the gym at night time only. After 22:00 o’clock. I’m paying full price for it which is... See more
Company replied
Really enjoy this gym, excellent range of equipment, very clean & tidy. Everyone is really nice there & I’ve met some lovely people at this gym - nobody is intimidating & everyone is really supportive... See more
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Company details
About JD Gyms - Stoke
Written by the company
Contact info
China Street, Fenton, ST4 3NJ, Stoke-on-Trent, United Kingdom
- 1782498880
4.1
Great
397 reviews
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Clean and convenient
Clean and convenient with friendly staff and bucket loads of equipment.
May 28, 2024
Reply from JD Gyms - Stoke
Hi there
Thanks for taking the time to leave this review, we are delighted to see the 5 stars ⭐
We aim to provide our members with a safe, clean and friendly environment. It's great to hear you enjoy using the gym overall!
Best wishes
The JD Gyms Team 💚
Access
My concern is that having joined I was immediately suspended due to a glitch. This prevented me access on a quiet day as a new member. Not a best first impression. Now resolved. Needs a number to call out of hours
May 25, 2024
Reply from JD Gyms - Stoke
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Reply from JD Gyms - Stoke
HI there
Thank you for taking the time to leave us a review :)
Best wishes
The JD Gyms Team
I am excited to be a member of JD
I am excited to be a member of JD
JD staff in Stoke-on-Trent are very cheerful and accommodating.
But up till now nobody is ready to put my wife and i through on how to use those machines. The guy we were connected with is not responding to our messages as he asked us to message him that he will give us the date he will train us. Thanks
April 30, 2024
Reply from JD Gyms - Stoke
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Reply from JD Gyms - Stoke
Hi there
Thanks for the review. The cleaning stations in our gyms have been removed. These were first introduced during the pandemic when Government restrictions required us to do so.
Since all restrictions were lifted some time ago, we have been gradually returning to our normal operations, with the cleaning stations being one of the last remaining measures. We have however, provided extra bottles of sanitiser around the gym and we do encourage our members to bring in their own towel to clean off the equipment after use.
Alongside this, we also have cleaners in the gym who frequently clean the equipment and work to ensure a high standard is maintained. If you do notice any equipment needs a wipe down, please let a member of staff know.
Best wishes
The JD Gyms Team 💚
JD Gyms fenton
This is the second JD gym that I've been. Both places are extraordinary. Personally I give this gym a 10/10
October 8, 2023
Reply from JD Gyms - Stoke
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
No changing open after 10.00pm I came…
No changing open after 10.00pm I came straight from work to your gym only to find the changing room closed at 10.00 pm so could not change into my gym wear had to work out in my work clothes witch was not ideal and could not shower after my work out witch i was very disappointed about just rejoined but seriously thinking about cancelling my membership with you
April 28, 2024
Reply from JD Gyms - Stoke
Hello! Thanks for leaving us some feedback, we appreciate it.
We are a 24-hour gym in Stoke, but due to there being less staff on duty throughout the night, areas which are not covered by CCTV are closed t for the safety of our members (i.e. the main changing rooms and saunas).
We do however leave the accessible changing room open at all times, as well as there being lockers for you to use. If you need to get changed or grab a shower during the night, that option is there for you and you'll have complete privacy in there.
Hope this helps!
The JD Gyms Team 💚
Great and good equipment
April 28, 2024
Reply from JD Gyms - Stoke
Hi there
Wow! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
Good air conditioning
Good air conditioning. Lots of machines . Very clean . Perfect volume music . Really enjoying my membership so far .
April 28, 2024
Reply from JD Gyms - Stoke
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Lots of equipment
Lots of equipment, nice and friendly environment and didn't feel self conscious being a newby. Great opening hours, can come whenever and everything is clean. Great gym.
April 18, 2024
Reply from JD Gyms - Stoke
Hi there
Thank you for leaving us a review, we are thrilled to see the 5 stars and love to hear that you are enjoying your gym experience with us ⭐
Best wishes
The JD Gyms Team 💚
No changing rooms in unstaffed hours
No changing rooms in unstaffed hours. How can you shower/get changed?
Should be able to access changing rooms at all times even if it’s using a code
April 15, 2024
Reply from JD Gyms - Stoke
Hello! Thanks for leaving us some feedback, we appreciate it.
We are a 24-hour gym in Stoke, but due to there being less staff on duty throughout the night, areas which are not covered by CCTV are closed t for the safety of our members (i.e. the main changing rooms and saunas).
We do however leave the accessible changing room open at all times, as well as there being lockers for you to use. If you need to get changed or grab a shower during the night, that option is there for you and you'll have complete privacy in there.
Hope this helps!
The JD Gyms Team 💚
Recently joined as it’s gone 24hrs
Recently joined as it’s gone 24hrs. Issue is that the showers are not. They don’t open till 6am. Often when people go to the gym really early or late, the are going to or coming from work so access to showers is important
April 15, 2024
Reply from JD Gyms - Stoke
Hi there
Thanks for leaving us some feedback, we appreciate it.
We are a 24-hour gym in Stoke, but due to there being less staff on duty throughout the night, areas which are not covered by CCTV are closed t for the safety of our members (i.e. the main changing rooms and saunas).
We do however leave the accessible changing room open at all times, as well as there being lockers for you to use. If you need to get changed or grab a shower during the night, that option is there for you and you'll have complete privacy in there.
Hope this helps!
The JD Gyms Team 💚
Charged Twice……still awaiting refund
Was charged twice for my intital fee and after contacting the gym direct and also the general enquiries, it’s still not sorted.
The gym itself is fine.
Just customer service off to a bad start….
April 10, 2024
Reply from JD Gyms - Stoke
Hi there
Thank you for your feedback. It sounds like something went wrong at the point of joining for you to be charged twice.
Please be assured that if you have raised a ticket with the member services team, they will be looking into this for you and will be in touch as soon as they have all of the details.
We apologise for any inconvenience this matter may have caused you.
Best wishes
The JD Gyms Team
Reply from JD Gyms - Stoke
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
The gym is good but could be better
The gym is good, however a few more abs machines would be good. Also the car park is way too small for the number of people using it at peak times.
Also the wi fi needs improving.
April 6, 2024
Reply from JD Gyms - Stoke
Hi Jeremy
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Attended two classes this morning and I…
Attended two classes this morning and I really enjoyed it. Great instructors. Will continue to attend them.
April 3, 2024
Reply from JD Gyms - Stoke
Hi there
Thank you for the fabulous review! It's great to hear you're enjoying your fitness journey with JD Gyms 💪
Keep up the great work 💚
Reply from JD Gyms - Stoke
Hi there
Thank you for the fabulous review! It's great to hear you're enjoying your fitness journey with JD Gyms 💪
Keep up the great work 💚
Nice clean friendly environment
Nice clean friendly environment, very spacious with a wide range of equipment to suit all needs, catering for all ages, good advice from staff and excellent value for money.
March 14, 2024
Reply from JD Gyms - Stoke
Hi there
Thank you for leaving a review! It's great to hear you’re enjoying using the facilities at our gym! We hope you continue to enjoy your fitness journey with us 💪
Best wishes
The JD Gyms Team 💚
Crap machines , hard to cancel membership , ive just tryed the second time see what happens !
Crap machines
March 3, 2024
Reply from JD Gyms - Stoke
Hi there
Thank you for your review.
So long as you've submitted your cancellation request using our contact form, someone will process that and confirm via email for you. That's all you need to do:
https://help.jdgyms.co.uk/support/tickets/new
Best wishes
The JD Gyms Team
Times of gym opening times qnd closing…
Times of gym opening times qnd closing not good early close on weekends when other gyms open 24h a day and opening time 6am so not great
February 27, 2024
Reply from JD Gyms - Stoke
Hi there
Thank you for your feedback. We will keep this in mind when planning our 24hr facilities.
Best wishes
The JD Gyms Team
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