JD Gyms - Stoke Reviews 

397
TrustScore 4 out of 5

4.1

China Street, Fenton, ST4 3NJ Stoke-on-Trent, GB


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Rated 2 out of 5 stars

The chest fly machine, adjustable seat doesn't adjust and is stuck on low. Most of the machines weights labels are missing so you dont know the correct kg. All in all needs alot of updating and mainta... See more

Company replied

Rated 5 out of 5 stars

Never been so comfortable in a gym! great facilities, great equipment ect! Don’t feel judged, just everyone doing their own thing! As somebody who starts a gym and then it fades out, I thoroughly enjo... See more

Company replied

Rated 3 out of 5 stars

Am a full time paying customer , I don’t get to use the full available facilities. Due to my work, I can use the gym at night time only. After 22:00 o’clock. I’m paying full price for it which is... See more

Company replied

Rated 5 out of 5 stars

Really enjoy this gym, excellent range of equipment, very clean & tidy. Everyone is really nice there & I’ve met some lovely people at this gym - nobody is intimidating & everyone is really supportive... See more

Company replied


Company details

  1. Gym

About JD Gyms - Stoke

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • China Street, Fenton, ST4 3NJ, Stoke-on-Trent, United Kingdom

  • 1782498880

4.1

Great

TrustScore 4 out of 5

397 reviews

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4.1

All reviews

(397)

4,620 reviews in the last 12 months

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Rated 5 out of 5 stars

Great facilities with friendly staff

The facilities at my local JD gym are clean, modern and always well presented. There are many machines and different areas available to use. The staff are friendly and very helpful. The personal trainers are exactly that personal and listen to your goals and help to build suitable plans for you in every aspect. The gym membership includes classes meaning so much easier to turn up for free with a trained professional and no hassle to pre book. Overall a very positive and welcoming gym that is large enough to hold lots and still not feel overcrowded. Highly recommended these gyms, for the price they are one of the nicest I have been to.

February 27, 2024
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Reply from JD Gyms - Stoke

Hi there

Thanks so much for the 5 star review! Glad to hear that you are enjoying the gym, keep up the great work!!  

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

Great choice of classes with dedicated…

Great choice of classes with dedicated instructors, very enjoyable.

February 20, 2024
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Reply from JD Gyms - Stoke

Hi there

Thanks so much for the 5 star review! Glad to hear that you are enjoying the gym, keep up the great work!!  

Best wishes
The JD Gyms Team

Rated 1 out of 5 stars

I paid £20 and no joining fee but now…

I paid £20 and no joining fee but now there is another offer for Feb which is the month I joined for £10 first month and no joining fee really disappointed in this as only days ago I joined.

February 23, 2024
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Reply from JD Gyms - Stoke

Hi there

We're sorry you missed out on the promotion this time. We work hard to ensure we offer exceptional value year-round for all our members so hopefully you will see the value as soon as you start your journey with us.

Best wishes
The JD Gyms Team

Rated 2 out of 5 stars

Far too full at 8 30 9pm and it closes…

Far too full at 8 30 9pm and it closes at ten .... apparently past 8 30 is quietest time N couldnt really train i just wondered round lookin for a free machine or space at the free weights .... ended just leaving , ill cancel my membership wernt worth paying 20 joining fee

February 15, 2024
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Reply from JD Gyms - Stoke

Hi there

Thanks for taking the time to leave this review.

We’re afraid it's true, our gyms are very popular and can become busy especially at peak times, but this does fluctuate at different times of the day and night.

To make the most of the space where possible, though, we are always looking to expand and improve our facilities.

Best wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

Great experience so far

I have enjoyed my experience so far, from signing up to using the equipment it has been a smooth process.
There is a good selection of equipment to choose from, which allows for a variety of workouts each time I go to the gym, at first i was a bit nervous so having the ladies room was amazing, but now I alternate between the ladies room and the rest of the gym to make the most of my sessions

February 10, 2024
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Reply from JD Gyms - Stoke

Hi there

Thanks for taking the time to leave us this wonderful 5star review!

We are thrilled to hear that you are enjoying the gym, keep up the great work 👍 

Best wishes
The JD Gyms Team 💚

Rated 4 out of 5 stars

great atmosphere however the equipment…

great atmosphere however the equipment could be serviced more frequently and music turned down a touch. Great gym though

February 6, 2024
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Reply from JD Gyms - Stoke

Hi there

Thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this.

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff, great equipment and very spacious. Changing facilities are above excellent.

February 12, 2024
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Reply from JD Gyms - Stoke

Hi there

Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐

Best wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

Good local gym

Good local gym got most what you need in it can't complain and it's allways clean and tidy

February 5, 2024
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Reply from JD Gyms - Stoke

Hi there

Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐

Best wishes
The JD Gyms Team 💚

Rated 4 out of 5 stars

An amazing gym that you can find anything in place

An amazing gym, great people.

HUGE problem is that there is nothing in place. Weights dumbbells everywhere and you are lucky if you find something to do your workout
I think staff should start to tidy up the place a bit now and then, also place signs so maybe people should stop messing the equipment, because is their fault

January 29, 2024
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Reply from JD Gyms - Stoke

Hi there

Thanks for the review! We're Glad to hear you are enjoying the gym. We try our best to encourage our members to return the weights after use. Our fabulous staff are always on hand to help with returning the weights so if you are ever struggling, please don't hesitate to ask! 💚

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

Great gym and good price

Great gym! Good equipment and very spacious, highly recommend! Good price too

January 29, 2024
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Reply from JD Gyms - Stoke

Hi there

Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐

Best wishes
The JD Gyms Team 💚

Rated 4 out of 5 stars

Awareness and consideration

The app is not always working but most importantly, why do visitors of the gym think it is acceptable to park on disabled parking spaces wothout displaying a blue badge? I had to walk from the end of the carpark as there was no free space at 8.05am. Btw, I have a blue badge for mobility issues as I suffer from fibromyalgia and arthritis, etc.

January 21, 2024
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Reply from JD Gyms - Stoke

Hi there

Thank you for taking the time to leave us a review.

We are sorry that you weren't able to get a space in the disabled parking bay. You can email the general manager on stoke@jdgyms.co.uk and they can make it more clear to members that those spaces are for blue badge holders only.

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

Excellent value.

Excellent and easy transaction to join. Geography to access gyms and opening times cannot be beaten and equipment excellent and abundant.

January 22, 2024
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Reply from JD Gyms - Stoke

Hi there

Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐

Best wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

Lovely atmosphere

Lovely atmosphere, plenty of equipment, and the staff are really friendly and welcoming.

January 24, 2024
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Reply from JD Gyms - Stoke

Hi there

Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐

Best wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

It a brilliant gym it just isn't for me…

It a brilliant gym it just isn't for me just didn't have the confidence to go back again

January 9, 2024
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Reply from JD Gyms - Stoke

Hi there

Wow, we're so pleased to hear you love our gym as much as we do!

Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes,
The JD Gyms Team 💚

Rated 5 out of 5 stars

New member

Friendly welcome and great facilities

January 5, 2024
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Reply from JD Gyms - Stoke

Hi there

Wow, we're so pleased to hear you love our gym as much as we do!

Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes,
The JD Gyms Team 💚

Rated 5 out of 5 stars

easy to use

easy to use app, great venue and caters for all levels of fitness & health - early days only 3 visits but very impressed so far

January 7, 2024
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Reply from JD Gyms - Stoke

Hi there

Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes,
The JD Gyms Team 💚

Rated 4 out of 5 stars

New gym New outlook

I recently joined JD and I'm impressed with the amount of space there is compared to gyms I've trained before, it's so chilled it's great. Although it could do with a few more machines it's a nice place to be.

January 5, 2024
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Reply from JD Gyms - Stoke

Hi there

Thank you for taking the time to leave us a review.

We aim to deliver a fantastic experience, at competitive prices so that everyone can find their fit. Many thanks for providing us feedback. We'll use this information to continue to improve the experience our members get 👍

Best wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

Brilliant gym

Great gym loads of different machines friendly staff.brilliant

January 2, 2024
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Reply from JD Gyms - Stoke

Hi there

Wow! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes,

The JD Gyms Team 💚

Rated 5 out of 5 stars

The gym is clean and has loads of…

The gym is clean and has loads of equipment to choose from. Also has a vending machine with towels and padlocks and refreshments. Staff was helpful when I needed it. Can't wait to go back. Makes the getting fit experience easy.

December 20, 2023
JD Gyms - Stoke logo

Reply from JD Gyms - Stoke

Hi there

Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes, The JD Gyms Team 💚

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