JD Gyms Reviews 

24,603
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 4,667 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptionally friendly staff, who are always ready to assist and create a welcoming environment for everyone. Visitors also deeply appreciate the exceptionally spacious layout, overall cleanliness, and the vast selection of modern machines and free weights. However, some customers also noted that the gym can become extremely crowded and busy during peak evening hours. Reviewers additionally mentioned occasional issues with broken equipment, poor maintenance, and weak air conditioning during hot weather. A few members also expressed frustration regarding the cleanliness of certain communal facilities like changing rooms and toilets.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are consistently friendly, approachable,... See more

Facilities

Reviewers mention ambiguous feedback about facilities, with many praising the spacious layout, cleanliness,... See more

Quality

Customers had ambiguous experiences with quality, reflecting a high level of disagreement regarding the gym... See more

Product

Clients share ambiguous opinions on product availability and quality. Many consumers praise the massive... See more

User experience

Customers consistently note ambiguous experiences with user experience, ranging from deep satisfaction to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ive only been a member 4 days (3 visits) and im really starting to get the feel of it ...I always do my training in the early hours so there's been no staff members around to quiz on certain matters... See more

Rated 4 out of 5 stars

Having rejoined the gym since terminating it in 2024 I am happy to see the layout of the women's section has been changed with more training machines that actually work. However, toilets still have... See more

Company replied

Rated 5 out of 5 stars

The gym itself is fine. Equipment is generally clean and new. 5 stars reflects the standard of the personal trainers but in particular Olivia Bradbury. Her approach is always to be goal-focussed but r... See more

Company replied

Rated 5 out of 5 stars

Only joined a week ago, but impressed with the amount of equipment available, even when it's busy there is plenty to use. The gym itself is clean and airy (although, as always in any gym, the free wei... See more

Company replied


Company details

  1. Gym

About JD Gyms

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • Anjou Boulevard, Robin Park, WN5 0UJ, Wigan, United Kingdom

  • jdgyms.co.uk

4.0

Great

TrustScore 4 out of 5

25K reviews

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4.0

All reviews

(24,603)

4,501 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best Gym in Leeds

Everytjing is so clean, the equipment, changing faciities, the workout areas

So much workimg equipment, even at peak times, always something to work on

Great value with flecibility

August 29, 2026
Rated 5 out of 5 stars

Jd gym is a very good gym

Jd gym is a very good gym

September 2, 2026
Unprompted review
JD Gyms logo

Reply from JD Gyms

Hello - We're so glad to hear you're enjoying your experience at JD Gyms! We appreciate your positive feedback.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Good variety of equipment.

Good variety of equipment.

September 2, 2026
Unprompted review
JD Gyms logo

Reply from JD Gyms

Hello - We're so glad to hear you enjoy the variety of equipment we have available! Thank you for your 5 star review.
The JD Gyms Team 💚

Rated 4 out of 5 stars

Been using JD in Cheltenham for almost…

Been using JD in Cheltenham for almost a year, it’s allowed me to lose almost 28kg and be much happier and healthier with myself. The staff have helped me advice on the big 3 lifts many times and have sparked my interest in powerlifting too! Great facilities but as with most gyms sadly limited on machines like leg extension and pec dec, but that’s not rare!

September 2, 2026
Unprompted review
JD Gyms logo

Reply from JD Gyms

Hi - Thank you for taking the time to share your fantastic feedback! We're absolutely thrilled to hear about your journey over the past year, and that our team has been able to support you. We’re always looking for ways that we can improve our gym facilities so thank you for your feedback regarding equipment.
Keep up the great work!
The JD Gyms Team 💚

Rated 5 out of 5 stars

Great options of machines and weights

Great options of machines and weights , I use a day pass occasionally to go with my partner and it’s easy to use and allows me to carry on my usual exercises and extra ones I wouldn’t normally

September 2, 2026
Unprompted review
JD Gyms logo

Reply from JD Gyms

Hi - We're so glad to hear you're enjoying the variety of machines and weights available, and that our day passes make it easy for you to continue your fitness journey. Thank you for the great review!
The JD Gyms Team 💚

Rated 5 out of 5 stars

good music

good music, lots of equipment

September 2, 2026
Unprompted review
JD Gyms logo

Reply from JD Gyms

Hello - Thanks for the fantastic review! We're so happy to hear you're enjoying the music and all the equipment we have available.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Jakub what a legend of a pt!!

Jakub what a legend of a pt!!

September 2, 2026
Unprompted review
JD Gyms logo

Reply from JD Gyms

Hello - We are so happy to hear about your positive experience with our personal trainer. We appreciate your kind words!
The JD Gyms Team 💚

Rated 2 out of 5 stars

Not my cup of tea…

I loved the car park and location for this gym. However, the machines are very much crammed so close together, not allowing for comfortable training.

Women’s section has machines that actually creak; they’re that old. Don’t advertise it if it’s an after thought…

The hip thrust booty builder is in the most random place seen by all. Very awkward. Cleanliness isn’t considered as high as it should be esp in a gym, equally sauna is attended by people that do not shower before hand and just come in their gym clothes, very poor.

I contacted the gym in my first week, not had a response yet, however now I’ve cancelled having tried it for a month, everyone from the gym is trying to contact me.

Customer service is not their forte, sadly.

August 6, 2026
JD Gyms logo

Reply from JD Gyms

Hi – Thanks for taking the time to leave this review, we really appreciate your feedback!
It’s great to hear you found the location and parking convenient 👍
We’re sorry to hear that other aspects of your experience didn’t meet expectations. We understand how important space, equipment quality and cleanliness are when training, and we appreciate your comments regarding the gym layout, ladies-only area, equipment placement and sauna etiquette. We’ll ensure your feedback is passed on to the relevant team for review.
We’re also disappointed to hear about your experience with customer service and the delay in receiving a response to your enquiry. This isn’t the level of service we aim to provide, and we appreciate you bringing it to our attention.
Thanks again for your feedback.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Join asap

I found this gym to be very cool it definitely exceeded my expectations, I loved the layout the quantity and quality of machines available. The facilities are excellent they also have a sauna which we enjoyed! The only thing I would say is that the app could use more work, make it more engaging but that’s not a fault to the gym at all- I love it here :)

August 29, 2026
Rated 5 out of 5 stars

Join today!

One of the best gyms with the best equipment for a better work out! Extremely friendly staff and gym community whether beginners or advanced

September 2, 2026
Unprompted review
JD Gyms logo

Reply from JD Gyms

Hi - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars and your positive feedback! We're so pleased to hear you're enjoying the equipment and the gym's community.
The JD Gyms Team 💚

Rated 4 out of 5 stars

Very good gym 100% the best I’ve been…

Very good gym 100% the best I’ve been to but some of the equipment breaks a lot especially the pec fly near the entrance

August 14, 2026
JD Gyms logo

Reply from JD Gyms

Hi there – Thank you for taking the time to leave a review. We understand how disappointing it can be if your favourite piece of equipment is out of order, we’re working very hard behind the scenes to get this back in working order!
The JD Gyms Team 💚

Rated 4 out of 5 stars

Class Options

I would like more choice of classes, especially in the Wigan JD gym. There are no spin classes, and some days there are barely any classes available.

August 25, 2026
JD Gyms logo

Reply from JD Gyms

Hi - Thanks for taking the time to leave this review. Our timetables are reviewed monthly to meet the demands of our members so please feel free to discuss any suggestions you have with the gym team the next time you visit.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Top quality gym

Great facilities and great trainers! The staff are very knowledgeable and always happy to help. Can be busy at times but it's what you'd expect for prime gym in a prime location!

September 2, 2026
Unprompted review
JD Gyms logo

Reply from JD Gyms

Hello - Thanks for taking the time to leave this review! We appreciate your kind words and are thrilled to hear that you had a positive experience with our team and are glad that our staff were able to assist you.
Best wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

Just finding my feet after many years…

Just finding my feet after many years without going to a Gym but I am optimistic about what lies ahead

September 1, 2026
JD Gyms logo

Reply from JD Gyms

Hi - We're so glad to hear you've chosen JD Gyms to get back into your fitness journey, and that you're feeling optimistic.
Best wishes, The JD Gyms Team 💚

Rated 1 out of 5 stars

“Cardio upgrade” without upgrading the spin room!

JD recently advertised on their social media that they had a cardio upgrade including new spin bikes but they completely excluded upgrading the room dedicated to cardio - the spin room.

The bikes in the spin room in JD Cumbernauld have been needing replaced for well over a year. Various emails have been exchanged with head office and management about the bikes but they are only ever “patch” repaired.

The bikes are completely inconsistent with numerous faults and problems.

NONE of the existing bikes are working great, there are a few (approx 10-12) that are rideable but still with difficulty. Even the ones that are “passable” are so below par, they all have different problems… some have a really stiff lever making it difficult to transition between effort levels, some of the bike resistance levels are far too hard making it unusable, some of the clocks don’t show output, one has a dodgy cleat clip and they are all completely inconsistent making it difficult to track progress. There are more attendees than “working” bikes (testament to your instructor - not the gym) which means when you turn up there’s a chance of not getting a bike at all, making the motivation to attend pretty hard to keep up.
The instructor Kelly does a fabulous job of encouraging us all to make the most of it and to try our best to get our classes in but the most recent upgrade of cardio kit while EXCLUDING the spin room which is a whole room dedicated to CARDIO is completely disheartening. It’s like the spin class attendees are not cared about at all.

It’s not like these complaints and constant problems have only just been discovered, myself and my class mates have been trying to raise awareness of the lack of standard in the spin studio for well over a year. Super disappointing!

August 30, 2026
Unprompted review
Rated 1 out of 5 stars

Poorly maintained gym and most members…

Poorly maintained gym and most members have no gym manners. Rubbish everywhere.

September 1, 2026
Unprompted review
JD Gyms logo

Reply from JD Gyms

Hi – Thank you for taking the time to leave this review, we really appreciate your feedback!
We're sorry to hear that your experience hasn't met expectations. We understand how frustrating it can be when the gym isn't as clean and tidy as it should be, and when other members' behaviour impacts your workout experience.
Cleanliness and creating a positive environment for all members are really important to us, so we'll ensure your comments are passed on to the gym team for review.
Thanks again for your feedback.
The JD Gyms Team 💚

Rated 1 out of 5 stars

No toilets or basic hygiene facilities

Signed up with the opening offer. Gym looks great however flooded with kids with tripods recording themselves. All felt very fake. The really bad bit was needing the toilet to find all toilets out of order along with the saunas and showers. No basic hygiene facilities in a gym is seriously poor. No staff to ask for nearest toilets. Safe to say I cancelled and won’t be back.

August 30, 2026
Unprompted review

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