My change of tenancy in Solihull went smoothly. I found the local staff always helpful and friendly, whilst maintaining their high standards of professionalism. A special shout out to those involved:... See more
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Customer care for Tenants NILL ! Even after a 25 year tenancy with the same Landlord. Shepherds shirk their responsibility of looking after tenants. They only look after their own pockets and bump u... See more
Company replied
The lettings team at John Shepherd just did a fantastic job letting three properties for us. The service and responsiveness from Senka, Caitlin, Gemma, Shennay and Rebecca is exceptional. The renewals... See more
Company replied
Many thanks to Caitlin, Alan and team for being super efficient & friendly in sorting our tenancy out so quick! Quick responses to emails & messages, prompt action & expert guidance! Thank you so mu... See more
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Company details
About John Shepherd Estate Agents - Solihull & Shirley
Written by the company
John Shepherd remains dedicated to continuous investment, embracing the latest technology to meet the needs of vendors, landlords, tenants and purchasers alike. This commitment is reflected in our advanced property search facilities, available on our website and across all devices
Contact info
Station Road 45, B91 3RT, Solihull, England, United Kingdom
- 0121 703 1850
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Comprehensive services
I have used John Shepherd letting in Solihull on many occasions now, and Senka the head of lettings and her team are very helpful and conscientious

Reply from John Shepherd Estate Agents - Solihull & Shirley
Libbi Bows from John Shepherd Solihul…
Libbi Bows from John Shepherd Solihul had been very helping and accomodating to us for each and everything from finding our home and to settle in. Excellent services !!! Highly Recommended !!!

Reply from John Shepherd Estate Agents - Solihull & Shirley
Charlotte was excellent and ensured a…
Charlotte was excellent and ensured a smooth process moving into our new home :)
Excellent service.
Shannon handled the sale of our property in Knowle, she is very professional and thorough and driven to succeed.
Can’t recommend them highly enough.
Fantastic experience..
We've had a fantastic experience using the John Shepherd to move a house. Professional and prompt Service throughout. Sana Shaikh dealt with us throughout the process , all questions and queries were answered quickly and we were successful in obtaining the property.
Charlotte was lovely and very helpful…
Charlotte was lovely and very helpful throughout the process!
We recently rented a property through…
We recently rented a property through John Shepherd and Charlotte Milner dealt with us throughout the process. Charlotte was a great help and even went out her way to schedule a viewing for us outside of usual business hours. All questions and queries were answered quickly and we were successful in obtaining the property. If recommend John Shepherd and thanks to Charlotte and team for all your help!
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