John Shepherd Estate Agents - Solihull & Shirley Reviews 110

TrustScore 4.5 out of 5

4.4

Station Road 45, B91 3RT Solihull, England, GB


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Rated 5 out of 5 stars

My change of tenancy in Solihull went smoothly. I found the local staff always helpful and friendly, whilst maintaining their high standards of professionalism. A special shout out to those involved:... See more

Rated 1 out of 5 stars

Customer care for Tenants NILL ! Even after a 25 year tenancy with the same Landlord. Shepherds shirk their responsibility of looking after tenants. They only look after their own pockets and bump u... See more

Company replied

Rated 5 out of 5 stars

The lettings team at John Shepherd just did a fantastic job letting three properties for us. The service and responsiveness from Senka, Caitlin, Gemma, Shennay and Rebecca is exceptional. The renewals... See more

Company replied

Rated 5 out of 5 stars

Many thanks to Caitlin, Alan and team for being super efficient & friendly in sorting our tenancy out so quick! Quick responses to emails & messages, prompt action & expert guidance! Thank you so mu... See more

Company replied


Company details

  1. Real Estate Agents

About John Shepherd Estate Agents - Solihull & Shirley

Written by the company

Established in 1991, we have grown considerably to encompass a number of key offices in West Midlands, South Warwickshire and Staffordshire, whilst retaining the original ethos as the core value of the firm.

John Shepherd remains dedicated to continuous investment, embracing the latest technology to meet the needs of vendors, landlords, tenants and purchasers alike. This commitment is reflected in our advanced property search facilities, available on our website and across all devices

Contact info

  • Station Road 45, B91 3RT, Solihull, England, United Kingdom

  • 0121 703 1850

4.4

Excellent

TrustScore 4.5 out of 5

110 reviews

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Rated 5 out of 5 stars

Comprehensive services

I have used John Shepherd letting in Solihull on many occasions now, and Senka the head of lettings and her team are very helpful and conscientious

February 19, 2024
Unprompted review
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Reply from John Shepherd Estate Agents - Solihull & Shirley

Thank you for your feedback.

Rated 5 out of 5 stars

Libbi Bows from John Shepherd Solihul…

Libbi Bows from John Shepherd Solihul had been very helping and accomodating to us for each and everything from finding our home and to settle in. Excellent services !!! Highly Recommended !!!

February 13, 2024
Unprompted review
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Reply from John Shepherd Estate Agents - Solihull & Shirley

Thank you for your feedback.

Rated 5 out of 5 stars

Excellent service.

Shannon handled the sale of our property in Knowle, she is very professional and thorough and driven to succeed.
Can’t recommend them highly enough.

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic experience..

We've had a fantastic experience using the John Shepherd to move a house. Professional and prompt Service throughout. Sana Shaikh dealt with us throughout the process , all questions and queries were answered quickly and we were successful in obtaining the property.

November 30, 2023
Unprompted review
Rated 5 out of 5 stars

We recently rented a property through…

We recently rented a property through John Shepherd and Charlotte Milner dealt with us throughout the process. Charlotte was a great help and even went out her way to schedule a viewing for us outside of usual business hours. All questions and queries were answered quickly and we were successful in obtaining the property. If recommend John Shepherd and thanks to Charlotte and team for all your help!

November 27, 2023
Unprompted review

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