Jolly Tots Reviews 577

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 218 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and friendly demeanor, making the shopping experience comfortable and pressure-free. People frequently highlight the excellent quality of the products, noting their sturdiness, safety, and beautiful design, with a wide range of options to suit various needs and budgets. The customer service is often described as fast, efficient, and professional, with many appreciating the personalized approach and the staff's willingness to go above and beyond. Reviewers also commend the competitive and reasonable pricing, often finding better value than other retailers.

What people talk about most

Staff

Clients share positive opinions on staff. Customers consistently praise the staff for being welcoming,... See more

Product

Customers had positive experiences with product. Reviewers consistently praise the wide range and high... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the... See more

Price

People report positive experiences with price. Customers consistently praise the competitive and reasonable... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

David helped me out with choosing our travel system - the Joie Finiti Bundle. He was such great help. This is my second travel system and I was completely unhappy with my first (from a different com... See more

Rated 5 out of 5 stars

We had a amazing experience today at jolly tots. There are lots of options to choose from. The customer service was great. Bought an amazing bundle with the help of David. Got suggested the most affor... See more

Rated 5 out of 5 stars

A 5 star review for Jolly Tots and in particular, David! The staff are always very helpful. We have virtually purchased nearly all of our things for our little one from this great family run business,... See more

Rated 5 out of 5 stars

I cannot tell you how helpful and informative Tom was. It was really refreshing to go somewhere and someone know what they are talking about. Not just this but what a lovely , personable person he was... See more


Company details

  1. Baby Store

Written by the company

Jolly Tots stock a massive range of products for you and your baby. We offer fast delivery throughout the UK and click and collect from our store in Birmingham. Proudly independent for over 30 years. Why shop anywhere else? Please inbox us if you would like us to try to price match a competitors offer. Follow us on the socials for amazing clearance deals, live demonstrations and fantastic giveaways


Contact info

4.9

Excellent

TrustScore 5 out of 5

577 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Myself and my partner purchased a full…

Myself and my partner purchased a full travel system. From start to finish Leigha made the experience enjoyable and stress free. Would highly recommended as the service was very personal and the price was extremely competitive!

March 28, 2026
Unprompted review
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Reply from Jolly Tots

Thank you for such a lovely review

Rated 5 out of 5 stars

Amazing Experience 10/10

Came in with my partner and my mom to look for a travel system, we only planned to browse we didn’t plan on buying today, but the staff were ever so helpful and shown us everything we needed to know about the system we were looking at, they shown us how to take it apart and place each items onto each other and how to fold it up and answered every single question we had, we ended up buying that exact travel system because we fell in love with it and couldn’t part from it, special thank you to Rachel the lady that helped us :)

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

I spoke with Rachel and ordered 2 ex…

I spoke with Rachel and ordered 2 ex display car seats. Rachel was really helpful and my car seats arrived the next day. Really fantastic service and 2 car seats in brand new condition at a fraction of the price.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Dave was a great help

Dave was a great help! Explained everything thoroughly and we are happy with playing our pre order for the chestnut bundle and isofix ! Very helpful and a smooth process, definitely recommend 👌

March 23, 2026
Unprompted review
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Reply from Jolly Tots

Thank you so much for such a lovely review 👏

Rated 5 out of 5 stars

Got served by member of staff Rachel…

Got served by member of staff Rachel for my babies pushchair she was absolutely amazing and great help... all the staff are helpful and do the best baby stuff. Do check them out guys they are fab and the cheapest you could get!

March 23, 2026
Unprompted review
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Reply from Jolly Tots

Thank you for such a great review. We think Rachel is pretty special too ❤️

Rated 5 out of 5 stars

Amazing staff

David was super helpful in finding us a suitable car seat for our 3 year old. He offered to fit it for us as we were in a rush and ran through the best options for us. Thank-you so much

March 23, 2026
Unprompted review
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Reply from Jolly Tots

Thank you for your kind words

Rated 5 out of 5 stars

The staff were very welcoming and…

The staff were very welcoming and approachable. Staff allowed us to try different pushchairs in car to check fit. They price matched our pushchair, unboxed it and put it all together. Service at Jolly tots is unmatched!

March 22, 2026
Unprompted review
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Reply from Jolly Tots

Brilliant so pleased that the Birmingham store offered such great service

Rated 5 out of 5 stars

10/10 service from Harvey

10/10 service from Harvey, show and tell skills are impeccable and really helpful

March 22, 2026
Unprompted review
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Reply from Jolly Tots

We are super proud of Harvey and think he is great too ❤️

Rated 5 out of 5 stars

Jolly tots is the best place to go for…

Jolly tots is the best place to go for any nursery/baby items ! We purchased our pram at a really great price and it was shipped and delivered the very next day. The customer care is 100% and they will help you every step of the way.

March 19, 2026
Unprompted review
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Reply from Jolly Tots

Wow thank you for such kind words

Rated 5 out of 5 stars

Stroller

We purchased a stroller from yourselves on the 17/03. The sales team were fantastic at answering a few questions I had about the stroller. Following the questions I purchased the stroller which was a ex display. The stroller was delivered to my home the next morning, it was in fantastic condition and looked brand new.
We have purchased a number of other things from Jolly tots including car seats and an other stroller. We have always been so impressed with the service.
Thanks again.

March 17, 2026
Unprompted review
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Reply from Jolly Tots

Amazing thank you for your support

Rated 5 out of 5 stars

I had a really great experience at…

I had a really great experience at Jolly Tots Pram Shop! The customer service was excellent from start to finish – the staff were friendly, knowledgeable, and genuinely happy to help. They took the time to answer all my questions and made sure I felt confident in my choice without any pressure.
The range of products is fantastic, with plenty of options to suit different needs and budgets. The quality of the prams and accessories is clearly very high, and everything is well presented in-store.
What stood out most was how attentive and patient the team were, making the whole experience smooth and enjoyable. I would definitely recommend Jolly Tots to any parent or parent-to-be looking for great service and quality products!
Thank you again for such a positive experience 😊

March 18, 2026
Unprompted review
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Reply from Jolly Tots

What a lovely detailed review. Thank you so much for your review it means the world 🌍

Rated 5 out of 5 stars

100% recommend

Jolly tots is great. Has a wide variety of pushchairs to look at and physically try which is rare as alot of pushchairs you can only view online. Definatly recommend. David was really helpful and built the pushchair for us which was great.

March 18, 2026
Unprompted review
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Reply from Jolly Tots

Thank you for such a kind review. We love David we are glad to do too ❤️

Rated 5 out of 5 stars

Exceptional Service – Truly Second to None!

I cannot recommend Jolly Tots highly enough! From the moment we walked in, the level of customer service was absolutely outstanding. We purchased a Twin pushchair yesterday, and the entire experience was smooth, professional, and genuinely enjoyable.

The team went above and beyond to help us choose the perfect option, taking the time to explain everything clearly, demonstrate features, and ensure we felt completely confident with our purchase. Their knowledge, patience, and friendly approach made all the difference.

What truly stood out was the kindness and care shown to us — a gentleman from the Jolly Tots Staff had to even bear the burden and carried the large boxed twin pushchair all the way from the shop, through the car park, and placed it into my car boot. This meant a great deal to me and my family, especially as I use a walking crutch. That level of thoughtfulness and support is rare and deeply appreciated.

It’s rare these days to come across such a high standard of customer care — truly second to none. We are incredibly grateful for the support, kindness, and attention to detail shown throughout.

Thank you for such a fantastic experience. We will definitely be recommending you to family and friends!

Kamal & Family

March 16, 2026
Unprompted review
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Reply from Jolly Tots

What a lovely review. Our staff will always offer to carry any items to your car. We are glad they were able to do this for you ❤️

Rated 5 out of 5 stars

Great service

Great, easy experience. David was very helpful with information regarding f pushchair purchased.

March 17, 2026
Unprompted review
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Reply from Jolly Tots

Thank you so much. We think David is great too ☺️

Rated 5 out of 5 stars

Kiera was very helpful i have brought…

Kiera was very helpful i have brought all my babys stuff from here and the quality and price are amazing. Really recomend

March 17, 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Thank you for a lovely review. Kiera has just stared and is doing great 😊

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