Jolly Tots Reviews 577

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 218 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and friendly demeanor, making the shopping experience comfortable and pressure-free. People frequently highlight the excellent quality of the products, noting their sturdiness, safety, and beautiful design, with a wide range of options to suit various needs and budgets. The customer service is often described as fast, efficient, and professional, with many appreciating the personalized approach and the staff's willingness to go above and beyond. Reviewers also commend the competitive and reasonable pricing, often finding better value than other retailers.

What people talk about most

Staff

Clients share positive opinions on staff. Customers consistently praise the staff for being welcoming,... See more

Product

Customers had positive experiences with product. Reviewers consistently praise the wide range and high... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the... See more

Price

People report positive experiences with price. Customers consistently praise the competitive and reasonable... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

David helped me out with choosing our travel system - the Joie Finiti Bundle. He was such great help. This is my second travel system and I was completely unhappy with my first (from a different com... See more

Rated 5 out of 5 stars

We had a amazing experience today at jolly tots. There are lots of options to choose from. The customer service was great. Bought an amazing bundle with the help of David. Got suggested the most affor... See more

Rated 5 out of 5 stars

A 5 star review for Jolly Tots and in particular, David! The staff are always very helpful. We have virtually purchased nearly all of our things for our little one from this great family run business,... See more

Rated 5 out of 5 stars

I cannot tell you how helpful and informative Tom was. It was really refreshing to go somewhere and someone know what they are talking about. Not just this but what a lovely , personable person he was... See more


Company details

  1. Baby Store

Written by the company

Jolly Tots stock a massive range of products for you and your baby. We offer fast delivery throughout the UK and click and collect from our store in Birmingham. Proudly independent for over 30 years. Why shop anywhere else? Please inbox us if you would like us to try to price match a competitors offer. Follow us on the socials for amazing clearance deals, live demonstrations and fantastic giveaways


Contact info

4.9

Excellent

TrustScore 5 out of 5

577 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

David was fantastic

David was fantastic. He went the extra mile to help choose a travel system giving great advice and pointing out things we had not even thought of. We will definitely be back for any baby items we need in the future.

March 8, 2026
Unprompted review
Rated 5 out of 5 stars

David and Demi were great

David and Demi provided a great experience in store, giving detailed information regarding products we were interested in and showed us exactly how to use them effectively. Would definitely return to purchase more items from them again.

Thank you both

March 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

What a great experience. Mazie took the time to show us exactly how the pram worked, collapsed and came apart. She was so patient and had a fountain of knowledge on the pram. Really professional and friendly.

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Car Seat

David was very helpful in guiding us to find a suitable car seat for our daughter.

He was knowledgeable about the different types that were available.

He could also relate to us as he has a little daughter too.

Bonus-He even fit it in the car for us :)

March 2, 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Amazing thank you 🙏

Rated 5 out of 5 stars

Would highly recommend visiting!

Rachel and other staff were very friendly and helpful. There were so many options in store to choose from. Rachel's spent time talking us through the travel systems we were interested in and helped us pick the right one for us! We will definitely be back in the future. Thank you to the Jolly Tots team!

March 2, 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Thank you 🙏

Rated 5 out of 5 stars

Service was amazing

David was amazing! Really top service, helped us every step of the way to find the perfect pushchair for our first born

March 1, 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Amazing thank you for such a lovely review ❤️

Rated 5 out of 5 stars

Outstanding Customer Service – Highly Recommend


I recently visited Jolly Tots Pram Shop and had such a positive experience. The store has a great range of prams, travel systems, car seats, and baby essentials, all well displayed so you can properly compare and test products.

A special thank you to David and Louise, who were incredibly helpful throughout. They were friendly, patient, and very knowledgeable, taking the time to explain the different options and answer all of our questions without any pressure. Their advice really helped us feel confident in making the right choice.

Customer service like this makes all the difference, especially when buying big baby items. I would definitely recommend Jolly Tots to anyone in Birmingham looking for quality products and genuinely helpful staff.

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

It was our first experience at Jolly…

It was our first experience at Jolly Tots and we were greeted and welcomed as soon as we went through the door. They were very helpful and educated on all their products and helped us secure a 4 in 1 pushchair with a full demonstration of how easy it worked by David, with all the different attachments. Couldn’t be happier with the service!

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service! Received a discount code and next day delivery that came before 11am! Will definitely order again x

February 26, 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Thank you so much ☺️

Rated 5 out of 5 stars

Jolly tots store review

We visited jolly tots store to buy a double pushchair and David showed us around the store and showed us the best brands and pushchairs in our price range he was very helpful and even helped us fit the pushchair in the car for us and the pushchair was a really good price and would definitely recommend this store good service and products with top brands

February 24, 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

What a lovely review we are glad that David was so helpful

Rated 5 out of 5 stars

Went in for a new stroller and Louise…

Went in for a new stroller and Louise helped me find the perfect one the staff was friendly and helpful as always

February 24, 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Thank you so much for such a lovely review. Lou is a star glad you think so too ❤️

Rated 5 out of 5 stars

Joie car seat

Seen a Joie car seat on jollytots Facebook page, I messaged them over messenger to order and deliver. Payment was done over bank transfer. I order on Friday and was delivered on Monday, great service from Rachel. Thanks again.

February 20, 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Thank you for such a lovely reveiw. So pleased Rachel could provide such good service.

Rated 5 out of 5 stars

David was so helpful!

Firstly, the we have bought every single bit for our daughter from this shop and never had a fault! She’s now turning one and we were looking for the perfect easy to use stroller, david and was an AMAZING help today offering a helping hand and plenty of insightful information he’s clearly very clued up! I couldn’t recommend this shop more, from changing matts to travel systems they’re completely kitted out and always have great sales and deals on which always helps!

February 23, 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

We are so pleased that David provided such amazing service. We are so happy he is part of the Jolly team.

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