Jones Robinson Reviews 

666
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 331 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for providing helpful advice, guiding them expertly, and keeping them exceptionally well-informed throughout the entire property buying journey. Consumers note that the communication across the entire team is consistently prompt and reliable, ensuring all customer queries are handled very quickly and efficiently. However, some people mentioned experiencing minor communication errors or specific issues during the property transaction process. Reviewers occasionally noted frustrations regarding unannounced visits or minor early-stage hiccups, though the responsive team generally worked hard to resolve these unexpected matters.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally professional throughout the buying and... See more

Service

Customers consistently note positive experiences with service, describing the overall process as smooth,... See more

Customer service

People report positive experiences with customer service, highlighting professional and friendly teams that... See more

Response time

Users describe positive interactions with response time, highlighting consistently fast and effective... See more

User experience

Customers report positive experiences with user experience, highlighting a smooth, well-supported process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service, highly recommend Jones Robinson. From the time we arranged a viewing for one of their properties to an offer being accepted, we were kept informed every stage. Seb arranged the fir... See more

Company replied

Rated 5 out of 5 stars

Jones Robinson were from start to finish professional, very helpful and gave good advice. They stayed in regular touch throughout both my sale and purchase, always responding to my emails and phone... See more

Company replied

Rated 5 out of 5 stars

Fantastic agents to work with both selling and buying. James Oldring in particular has been absolutely brilliant in assisting with our sale and helping us find our ideal new home. Very proactive, fri... See more

Company replied

Rated 5 out of 5 stars

We have had a very positive experience with Jones Robinson. The team has been professional, friendly, and always ready to help whenever we have questions. The property details have been clear and... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

Estate agents and letting agents in Newbury, Lambourn, Marlborough, Devizes and Didcot. Book a free, no obligation property valuation today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

666 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(666)

311 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time landlord anxiety eased

Speaking with Amelia Dell throughout the becoming a landlord progress really put my mind at ease being a first time landlord! Amelia got back to me so quickly if and when I needed to contact her!

April 8, 2026
Unprompted review
Jones Robinson logo

Reply from Jones Robinson

Thank you for taking the time to post this review, Amy ! Amelia has loved being of help.

Rated 5 out of 5 stars

Our Our experience with Jones Robinson has been fantastic.experience with Jones Robinson has…

Our experience with Jones Robinson has been fantastic. The agents we have used - in particular, Toyah from the Lambourne office - has been exemplary. Toyah is so knowledgeable about the properties she shows, and she is so obviously passionate about what she does, it made the whole experience of searching for a house really enjoyable. Although we didn't end up buying through Jones Robinson, I would have no concerns about engaging them them in the future. Great company!

April 11, 2026
Unprompted review
Jones Robinson logo

Reply from Jones Robinson

That's so great to hear - Toyah will really appreciate your feedback and was so pleased to be of service!

Rated 5 out of 5 stars

What a great team!

What a great team!
Sadly I had to sell my family home and everyone was so kind and considerate from start to finish. Very professional and on the ball, I would definitely recommend.

April 10, 2026
Unprompted review
Jones Robinson logo

Reply from Jones Robinson

Thank you so much for this fabulous review, we really appreciate your feedback!

Rated 5 out of 5 stars

The team were fantastic throughout!

The team were fantastic throughout. Everyone I dealt with was friendly and professional, and the staff conducting the viewings were especially knowledgeable and well‑prepared. Their approach made the whole process feel smooth and well supported.

April 13, 2026
Unprompted review
Jones Robinson logo

Reply from Jones Robinson

Thank you so much for this fabulous review, we really appreciate your feedback!

Rated 5 out of 5 stars

I had a great experience with Jude…

I had a great experience with Jude Buckley. She was warm, approachable, and very professional, taking the time to answer all my questions and make me feel comfortable. Her kindness and attention to detail really stood out. Thank you, Jude, for such a positive experience!

April 8, 2026
Unprompted review
Jones Robinson logo

Reply from Jones Robinson

Thank you so much Cassi, we were so pleased to be of assistance!

Rated 5 out of 5 stars

It was great to meet you to jude me and…

It was great to meet you to jude me and my husband are staying in newbury travel lodge and can we move in to the flat please thanks

April 14, 2026
Unprompted review
Jones Robinson logo

Reply from Jones Robinson

Thank you so much for this fabulous review, we really appreciate your feedback!

Rated 5 out of 5 stars

Excellent Experience

We had an excellent experience with Andrew Francis at the Jones Robinson Devizes branch on buying our home. Buying a home is a very long, exhausting and stressful experience, but Andrew was sure to keep us updated through all the steps of the process, which really helped reduce the stress! He took care of everything and was so kind. 100% recommended!

February 27, 2026
Unprompted review
Jones Robinson logo

Reply from Jones Robinson

Thank you so much for this fabulous review, we really appreciate your feedback!

Rated 5 out of 5 stars

Brilliant hardworking team in Newbury.

Jo Schedler provided a superb personal experience when selling my property Clearly demonstrating her experience with super effective placement in the market and was always on hand for a reassuring call. Likewise Paul Evans went above and beyond to ensure a smooth on target completion was achieved. I found all staff I spoke with to be polite across the company which is most impressive.

March 2, 2026
Unprompted review
Jones Robinson logo

Reply from Jones Robinson

Thank you for posting this kind review, James! Jo and Paul will love reading these kind comments.

Rated 5 out of 5 stars

Thanks to all the team at Jones Robinson.

Thanks to all the team at Jones Robinson moving was made easy from the first viewing, to a long in depth conversation about the property with Toby, the whole team were very helpful.
Lauren kept us informed about progress and the recommendations from Toby for solicitors and surveyor were first rate.
The bottle of gin on moving day was a nice surprise.
Thank you to all of you.

April 9, 2026
Unprompted review
Jones Robinson logo

Reply from Jones Robinson

Thank you so much Sally, we were so pleased to be of assistance!

Rated 5 out of 5 stars

Jones Robinson made the apartment…

Jones Robinson helped me find an apartment quickly and truly understood my requirements. They took my needs seriously and ensured every box was checked, making the whole process smooth and efficient. The documentation process was also very smooth—credit to Amelia Dell and Poppy Howel for handling it so efficiently.

April 13, 2026
Unprompted review
Jones Robinson logo

Reply from Jones Robinson

Thank you so much for this fabulous review, we really appreciate your feedback!

Rated 5 out of 5 stars

I cannot fault the ladies and gentlemen…

I cannot fault the ladies and gentlemen at Jones Robinson, such excellent service, so efficient, friendly and professional at all times.

April 9, 2026
Unprompted review
Jones Robinson logo

Reply from Jones Robinson

Thank you so much for this fabulous review, we really appreciate your feedback!

Rated 5 out of 5 stars

Leah is very easy to talk to.

Leah is very easy to talk to, she has a good understanding of our requirements and has found two properties that nearly cover our needs. Unfortunately so far we haven’t found exactly what we want, but the agency can only show us what they have at the moment.

April 10, 2026
Unprompted review
Jones Robinson logo

Reply from Jones Robinson

Thank you for posting this review, Andy! We really appreciate it!

Rated 5 out of 5 stars

highly Recommend

We viewed 4 properties with Toyah who was friendly, professional and knowledgeable. We were impressed by her approach which focussed on understanding what we were looking for. She also impressed with her knowledge of both the properties and services available locally. Would highly recommend

April 11, 2026
Unprompted review
Jones Robinson logo

Reply from Jones Robinson

That's so great to hear - Toyah will really appreciate your feedback and was so pleased to be of service!

Rated 5 out of 5 stars

Great friendly team who are very on the ball…

Great friendly team, very on the ball with the sale process and arranging everything.

They provided excellent photos for the property which showed it to best effect.

They also recommended a very good solicitor and the transaction went through very smoothly once everything was agreed

March 27, 2026
Unprompted review
Jones Robinson logo

Reply from Jones Robinson

Thank you so much for this fabulous review, we really appreciate your feedback!

Rated 5 out of 5 stars

Excellent service from Paula

We purchased a house through Jones Robinson. Excellent experience from start to finish. Paula was professional, responsive, and made the whole buying process smooth and stress-free. I highly recommend their services!

April 10, 2026
Unprompted review
Jones Robinson logo

Reply from Jones Robinson

Thank you so much Marsona, we were so pleased to be of assistance!

Rated 5 out of 5 stars

Recently purchased home April 2026!

We recently purchased our new home through Jones Robinson and were very happy with the service we received throughout the whole process. From start to finish, everything was handled professionally and efficiently, and we always felt well informed and supported.
A special mention must go to Paula, who was particularly helpful. She was always approachable and responsive.

Overall, very happy with the service we recieved.

J&P

April 9, 2026
Unprompted review
Jones Robinson logo

Reply from Jones Robinson

Thank you so much for this fabulous review, we really appreciate your feedback!

Rated 5 out of 5 stars

Seb Walcott - AMAZING

Seb has been amazing, he has been nothing but supportive throughout my whole property searches. His communication has been amazing, he has been so polite, kind and supportive. He has kept me in the loop with everything, sent me properties when they first come out. Checking in the next day after viewing a property for thoughts and feedback. If I’m honest, he has been the best estate agent I’ve worked with, trust me I’m signed up to all the didcot ones!

April 9, 2026
Unprompted review
Jones Robinson logo

Reply from Jones Robinson

That's so great to hear - Seb will really appreciate your feedback and is so pleased to be of service!

Rated 5 out of 5 stars

First class communication

Jo and Paul were fantastic from the very beginning from expressing my initial interest in a viewing, through making the offer and managing the progression, all the way to completion. They were incredible throughout the entire process.

What stood out most was their communication. It was prompt often instant clear, and highly effective, leaving no question or query unanswered. I really value strong, reliable communication, and Jo and Paul absolutely delivered.

I would happily do business with them again and wouldn’t hesitate to recommend them.

April 8, 2026
Unprompted review
Jones Robinson logo

Reply from Jones Robinson

Thank you, Callum - we really appreciate you taking the time to post this kind review for Jo and Paul.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look