Jones Robinson Reviews 

666
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 331 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for providing helpful advice, guiding them expertly, and keeping them exceptionally well-informed throughout the entire property buying journey. Consumers note that the communication across the entire team is consistently prompt and reliable, ensuring all customer queries are handled very quickly and efficiently. However, some people mentioned experiencing minor communication errors or specific issues during the property transaction process. Reviewers occasionally noted frustrations regarding unannounced visits or minor early-stage hiccups, though the responsive team generally worked hard to resolve these unexpected matters.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally professional throughout the buying and... See more

Service

Customers consistently note positive experiences with service, describing the overall process as smooth,... See more

Customer service

People report positive experiences with customer service, highlighting professional and friendly teams that... See more

Response time

Users describe positive interactions with response time, highlighting consistently fast and effective... See more

User experience

Customers report positive experiences with user experience, highlighting a smooth, well-supported process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service, highly recommend Jones Robinson. From the time we arranged a viewing for one of their properties to an offer being accepted, we were kept informed every stage. Seb arranged the fir... See more

Company replied

Rated 5 out of 5 stars

Jones Robinson were from start to finish professional, very helpful and gave good advice. They stayed in regular touch throughout both my sale and purchase, always responding to my emails and phone... See more

Company replied

Rated 5 out of 5 stars

Fantastic agents to work with both selling and buying. James Oldring in particular has been absolutely brilliant in assisting with our sale and helping us find our ideal new home. Very proactive, fri... See more

Company replied

Rated 5 out of 5 stars

We have had a very positive experience with Jones Robinson. The team has been professional, friendly, and always ready to help whenever we have questions. The property details have been clear and... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

Estate agents and letting agents in Newbury, Lambourn, Marlborough, Devizes and Didcot. Book a free, no obligation property valuation today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

666 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(666)

311 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am very happy with the speed of the…

I am very happy with the speed of the process and the service was perfect, thank you very much.

March 22, 2026
Unprompted review
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Reply from Jones Robinson

Thank you for taking the time to write this review!

Rated 5 out of 5 stars

Brilliant team

The whole team have been very efficient and helpful.

Kept me in the loop the whole time.

The team helped me with the endless paperwork!

Great team

March 21, 2026
Unprompted review
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Reply from Jones Robinson

Thanks for posting this review Richard!

Rated 5 out of 5 stars

Paula Rudge was great at keeping me…

Paula Rudge was great at keeping me updated about the progress of my sale, and everything went very smoothly

March 20, 2026
Unprompted review
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Reply from Jones Robinson

Thanks for posting this review Daisy!

Rated 5 out of 5 stars

I put my trust in Jones Robinson and was not disappointed, a professional and friendly company.

Jones Robinson have been great from start to finish!,
I have been kept informed by the agents regarding viewings and potential buyers.
The last few months of the process were quite stressful, but with the professional support from Jones Robinson - our sale has completed.

March 20, 2026
Unprompted review
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Reply from Jones Robinson

Thank you, Joanne- we really appreciate you taking the time to post this kind review for Paula

Rated 5 out of 5 stars

Jones Robinson - Amazing

Amazing service all round from the team at Jones Robinson Newbury, from finding the right property to explaining the process start to finish.

Paula Rudge was our point of contact and she did an outstanding job, keeping us informed and following up requests we put forward to the sellers.

She’s an asset to the company! Great work!

If you’re looking for a property do not give Jones Robinson a miss!

Thanks again!

March 17, 2026
Unprompted review
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Reply from Jones Robinson

Thank you so much Charles, we were so pleased to be of assistance!

Rated 5 out of 5 stars

Good experience

I've been involved in a lengthy purchase process and Toyah, along with all the people I've had contact with at Jones Robinson, has been professional, friendly, and very prompt and helpful with answers to questions. Even when things were slow, Toyah checked in with me weekly, and made me feel everything was being looked after. Made it a better experience than it might have been.

March 13, 2026
Unprompted review
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Reply from Jones Robinson

Thank you so much for this fabulous review, we really appreciate your feedback!

Rated 5 out of 5 stars

Friendly and efficient service

Friendly and efficient service. Thank you team :)

March 10, 2026
Unprompted review
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Reply from Jones Robinson

Thank you so much for this fabulous review, we really appreciate your feedback!

Rated 5 out of 5 stars

A good experience

Thank you to all the team at Jones Robinson in Devizes - notably Andrew - for their personalised approach to the sale of our property. Negotiations around price were well handled and we were kept updated at all stages of the process. A positive experience.

March 9, 2026
Unprompted review
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Reply from Jones Robinson

Thank you so much for this fabulous review, we really appreciate your feedback!

Rated 5 out of 5 stars

Jones Robinson have been proactive…

Jones Robinson have been proactive throughout in trying to understand and match our requirements for our new home. Calum, in particular, has been able to be proactive, without being overly pushy. His work led to us finding our new home and we are very happy. Raf has also been very helpful in dealing with our offer process.

March 6, 2026
Unprompted review
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Reply from Jones Robinson

Thank you so much for this fabulous review, we really appreciate your feedback!

Rated 5 out of 5 stars

The team were responsive

The team were responsive, sympathetic and patient during a number of protracted sales processes. Andrew, Mikyle were a delight to work with and we felt very supported throughout. Would thoroughly recommend!

February 20, 2026
Unprompted review
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Reply from Jones Robinson

Thank you for posting this kind review, Mustafa! Andrew and Mikyle will love reading these kind comments.

Rated 5 out of 5 stars

Great Experience Buying Our First Home

As first-time buyers, the house buying process was completely new to us, but Jones Robinson made it much easier than we expected. The team were very supportive throughout and always happy to answer our questions.

A special thank you to Toyah, who was fantastic from start to finish. She kept us regularly updated and made sure we felt informed and reassured throughout the process.

We’re very grateful for the support and would highly recommend Jones Robinson, especially for first-time buyers.

March 6, 2026
Unprompted review
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Reply from Jones Robinson

That's so great to hear - Toyah will really appreciate your feedback and was so pleased to be of service!

Rated 5 out of 5 stars

Lovely Agency!

My family and I were interested in a property for sale via the Jones Robinson Lambourn office, and whilst we ultimately offered on another, our experience with the agency and in particular Toyah was fantastic. Great communication and insight and super responsive to our viewing requests and questions. We wouldn’t hesitate to deal with the agency again, really impressed!

March 6, 2026
Unprompted review
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Reply from Jones Robinson

Thank you so much Alison, we were so pleased to be of assistance!

Rated 5 out of 5 stars

Paul Evans is a fantastic sales…

Paul Evans is a fantastic sales progressor he has updated me throughout the whole moving process he is a friendly guy and cares about people which is rare to find these days because he cares about people that makes him good at his job this is a statement from Tanya guest keep doing what you are doing

March 5, 2026
Unprompted review
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Reply from Jones Robinson

Thank you so much for this fabulous review, we really appreciate your feedback!

Rated 5 out of 5 stars

The staff were professional, supportive, proactive and helpful.

Our sale was stressful but the staff at Jones Robins were professional, supportive, helpful and proactive. They didn’t make us feel a burden and worked really hard to enable the move to be successful.

February 26, 2026
Unprompted review
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Reply from Jones Robinson

Thank you so much for this fabulous review, we really appreciate your feedback!

Rated 5 out of 5 stars

First class service with a smile

Fantastic agents to work with both selling and buying. James Oldring in particular has been absolutely brilliant in assisting with our sale and helping us find our ideal new home. Very proactive, friendly and immensely professional. All calls and messages are responded to swiftly as James and the whole team pull together to give a great service.
Cant recommend James and team highly enough.

March 2, 2026
Unprompted review
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Reply from Jones Robinson

Thank you for taking the time to post this review, Gill! James has loved being of help.

Rated 5 out of 5 stars

Very good

We had a very good experience buying our house through Jones Robinson. Starting with Rachel C's considerable patience during our initial viewing. Everyone in the team was friendly and helpful throughout.

February 18, 2026
Unprompted review
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Reply from Jones Robinson

Thank you so much for this fabulous review, we really appreciate your feedback!

Rated 5 out of 5 stars

5 Star Review

We came across the listing for our property late one evening last week after endlessly searching the usual sites. Then my partner sent me a link — and it turned out to be what is now our new home!

We immediately got in touch with the Jones Robertson Lettings team and arranged a viewing. The house ticked every box for us. With four children between us and two small dogs, finding somewhere suitable isn’t always easy, so it was incredibly reassuring that our whole little clan was warmly welcomed into the letting agreement.

We mainly dealt with Amelia Dell, who was fantastic throughout — informative, supportive, and incredibly helpful during the application process. Everything was handled so smoothly, taking away the stress that usually comes with moving, especially within such a tight timescale. We viewed on Monday and moved in by Saturday!

A big thank you to Amelia and the wider Jones Robertson Lettings team. We would highly recommend them to anyone looking to rent in the future.

We’re so excited to start making new family memories in our lovely new home.

February 27, 2026
Unprompted review
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Reply from Jones Robinson

Thank you so much Chris, we were so pleased to be of assistance!

Rated 5 out of 5 stars

I first came across Church Robinson…

I first came across Church Robinson when I went to view a few houses they had for sale. They were so professional and so informative. Every member of the team is approachable and knowledgeable.
Dawn and Holly ensured the lawyers kept working which we really appreciated. We were kept informed every step of the way.

February 24, 2026
Unprompted review
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Reply from Jones Robinson

That's so great to hear - The Didcot team will really appreciate your feedback and was so pleased to be of service!

Rated 5 out of 5 stars

Clare, Poppy and Jude - Dream Team!

Shout out to Clare, Poppy and Jude from Jones Robinson Newbury who worked so efficiently to ensure our transition to a new letting agency went seamlessly. Everything was handled in an extremely professional and timely manner and I cannot fault any aspect of the process! Thank you so much to everyone involved :)

February 14, 2026
Unprompted review
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Reply from Jones Robinson

That's so great to hear - Clare, Poppy and Jude will all really appreciate your feedback and was so pleased to be of service!

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