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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism, reliability, and efficiency of the staff from initial contact to installation. Many people appreciate the helpful and friendly approach of the team, noting their willingness to go above and beyond to ensure satisfaction and provide expert advice. The quality of the products and the installation work are also frequently commended, with consumers often describing the results as outstanding and tidy. However, some customers mentioned an issue with scheduling, where an appointment was not kept. This suggests that while the majority of experiences are positive, there can be occasional discrepancies in appointment adherence.

What people talk about most

Service

Reviewers consistently express satisfaction with the service. Many customers highlight the professionalism,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Product

Consumers are highly satisfied with the product, often describing it as one of their better buys. Many... See more

Quality

People report positive experiences with quality. Customers consistently praise the exceptional workmanship... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Toshiba Haori system serviced 5*, fantastic job as always. Currently sweltering outside yet cool inside, probably one of our better buys. Easy to control from AP even when away from home & surprisin... See more

Rated 5 out of 5 stars

We can’t recommend Josa-Ac highly enough. We were having an extension built & at the eleventh hour decided to have air conditioning. This meant Josa-Ac had very little notice & they couldn’t have been... See more

Rated 5 out of 5 stars

Certainly, Paul – here’s a polished and warm 5-star Trustpilot review you could leave for Josh-ac: ⸻ We’ve used Josh-ac a couple of times now, and each time they’ve been absolutely fantastic. From... See more

Rated 5 out of 5 stars

I had a domestic Aircon system installed by JOSA which included two room units and one outside system. Jess in the office was very friendly and helpful as was the engineer who initially came round to... See more


Company details

  1. Air Conditioning Contractor

Written by the company

We have worked with a vast array of customers nationwide completing professional installs of air conditioning in bedrooms, offices, conservatories and home gym spaces. Our family is the most important thing to us and this shines through in the service we like to deliver to our customers as we know how important having the right customer service is, especially when it involves us coming into your home or business. We pride ourselves on ensuring a relaxing, luxury experience is had by all our customers and will always listen to any questions or queries you may have before we enter your home or business. Josa-AC strives to ensure a stress and hassle free experience and to create trust and confidence with all our customers, all whilst providing alternative, energy efficient heating and cooling solutions to all domestic and commercial settings. We are fully insured and all our engineers hold the F-Gas qualification, meaning we can safely and legally handle the refrigerant used within air conditioning and refrigeration systems. Health and Safety is always important to us and we are registered with Safe Contractor and CHAS.


Contact info

4.9

Excellent

TrustScore 5 out of 5

114 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent advice and efficient install

We received excellent advice and were given lots of options before finally choosing the system for our home office. The install was carefully planned and efficient with minimal disruption. The experience from start to finish was first class and we are now enjoying all the benefits of air-conditioning. It's so quiet too

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

From the initial contact, through quotation (next day!) and install totalling 12 days from start to finish (less than 2 weeks wait to install) these guys and girls were fantastic. Even when I couldn’t connect my units to theinternet one of their engineers called me at 6pm on his way home and took the time to explain it to me until it was working. Excellent service, price and overall just great to deal with. Thank you.

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service and product

From start to completion, couldn't have asked for better service. Knowledgable and helped us make the right choice for our needs. Pros and cons all explained, nothing left out. The house was left so clean too! Would have no hesitation in recommending.

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Great service and efficient installation

I had a domestic Aircon system installed by JOSA which included two room units and one outside system. Jess in the office was very friendly and helpful as was the engineer who initially came round to measure up and advise on what type of system would best suit my needs.
On the day of the installation the team turned up when promised and efficiently and effectively set up the system. The work was neatly done including the pipe work on the outside of the house. The team cleaned up after themselves and were finished by mid afternoon.

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

Can only give 5 star rating

Can only give 5 star rating. Excellent service from initial visit to full installation. We only had to wait 10 days to have our air conditioning unit installed. The installation went very smoothly no mess was made and we had a full demonstration on how to operate and also help in setting up remote control on my phone.

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

A thoroughly competant, efficient and economical company to deal with

After calling Josa-AC out to repair one of my units, and having the unit replaced because it was irreparable. I was so impressed by the speed, efficiencey and friendliness of the engineer who came, that I asked the company for a quote to supply another unit. Between request for quote and installation of this most recent unit took 10 days!
Both my wife and I were very happy with the 2 people who came to carry out the last installation. The original engineer had already impressed me, but the young man who accompanied him was very friendly, open, intelligent and honest. He had my 82 year old wife totally charmed.
I would have no hesitation in commending them to you as potential suppliers.

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

The installation on such a hot few days…

The installation on such a hot few days was carried out very professionally by the fitter working on his own. Cleaned up after all works completed. Customer friendly and informative in all aspects off the installation.
Highly recommended Company.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

AC service

Toshiba Haori system serviced 5*, fantastic job as always.
Currently sweltering outside yet cool inside, probably one of our better buys.
Easy to control from AP even when away from home & surprising how good these are in the winter at heating our large sunroom.

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Air Conditioning Installation by Josa AC

We have just had a further 2 air conditioning units fitted by Josa AC which is the third time we have used this company. From the initial visit by Lee, the quotes provided by Jess, to the professional installation by the engineers who completed the job, everything was first class. Their knowledge and expertise the team provided was outstanding which helped me to make a decision on what type of air conditioning was best for the environment. The engineers arrived promptly on both days and were courteous, knowledgeable and skillful. They worked quickly and tidied up as they went along. I cannot recommend them more highly - they are such a professional company who thrive on excellent workmanship.
Well done Lee, Jess and the team

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great and fast service. Would definitely recommend

From the initial visit to the completion of the work, has been smooth and seamless. The quality of the workmanship is excellent, the team that attended worked very hard, were very clean and ensured that the rooms were tidy after the work had been finished. We were given this company's details by word of mouth and would not hesitate to recommend them to any person considering having air conditioning fitted to their home

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Outstanding Service – Professional, Friendly, and Thorough

Certainly, Paul – here’s a polished and warm 5-star Trustpilot review you could leave for Josh-ac:


We’ve used Josh-ac a couple of times now, and each time they’ve been absolutely fantastic. From start to finish, the service has been spot on – professional, reliable, and delivered with a great sense of humour. Nothing is ever too much trouble, and they go out of their way to make sure everything is done properly. They tidied up meticulously before leaving and even took all their rubbish with them, which was a real bonus. It’s rare to find a team that’s this good – we wouldn’t hesitate to recommend them.

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

A hidden gem of a company

Having made seven enquiries for various air conditioning companies to quote us for work, and having looked at the quotes in detail, from how much to what was included, we decided on josa -ac to do the work.

They were not the cheapest, very competitive but not the cheapest, they were however upon meeting the owner, the ones who could do it in the time we wanted, how we wanted it and like the other companies invited in quoting, with the exception of one company, they listened to the intricacies of our requirements. The work was done in a day, we completely felt at ease with them, and not only did they do a simply wonderful job, they cleaned up after themselves, and at all times checked that we were happy with the work.

There was no hard sell, and none of the "I will do you a special deal ..... Just for you..." Which I really do not like. Simply honest and upfront and when asked for a ball park figure at survey time, it matched the actual invoice price with in £50. Outstanding. 3 highly professional work personal arrived and carried out a highly professional job. Nothing was to much, questions were answered as we asked them, we never felt a hinderence to them. The machines recommended by them EXACTLY fitted the bill, and indeed in one case the identical machines from other companies we contacted, were £900 cheaper.

I can not more strongly recommend this company nor the people involved. They worked in very high temperatures and all day, but still they did a great job.

If you get a/c installed get jose-ac to do it and I seriously doubt you could ever regret it.

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

5 Star Service throughout.

Service from enquiry to after installation was friendly, professional, competitive, speedy, informative and pleasant. A truly 5 star installation of AC Into my domestic conservatory.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

A very professional and seamless experience

We had a great experience with this company. Lee (who came for the initial visit) and the two engineers who came for the installation later were absolutely superb. Lots of ideas and options given. Nothing was too much trouble. A very professional company and superb workmanship. Would thoroughly recommend.

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect install and industry experts

Great advice on systems and location of units. Worked flexibly with my other trades. Knowledgable about operation and installations very neat and precise. I’ve had 8 systems off these guys and I’ve recommended to family and friends who’ve also used them.

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Fab....u.....lous

We have just had 3 Toshiba Haori units installed by Josa AC and the service from the initial phone call to the last day of installation has been fabulous.
A big thank you to Jess in the office, Lee who came out to quote, Chris & Shay who installed the units.
Lee explained in great detail how the systems work and and the different options and units available.
We chose the Toshiba Haori units as these were very asethically pleasing.
Thank you for everything, it's great to be cool 😎 🆒️❄️

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great company to trade with

Great company to trade with. Supplied what we asked for when we asked for. Tidy and considerate working. Really happy with the installation

May 8, 2025
Unprompted review
Josa Ac logo

Reply from Josa Ac

Thank you so much for such a lovely review, we really appreciate it and it was a pleasure working with you 😊

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