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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism, reliability, and efficiency of the staff from initial contact to installation. Many people appreciate the helpful and friendly approach of the team, noting their willingness to go above and beyond to ensure satisfaction and provide expert advice. The quality of the products and the installation work are also frequently commended, with consumers often describing the results as outstanding and tidy. However, some customers mentioned an issue with scheduling, where an appointment was not kept. This suggests that while the majority of experiences are positive, there can be occasional discrepancies in appointment adherence.

What people talk about most

Service

Reviewers consistently express satisfaction with the service. Many customers highlight the professionalism,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Product

Consumers are highly satisfied with the product, often describing it as one of their better buys. Many... See more

Quality

People report positive experiences with quality. Customers consistently praise the exceptional workmanship... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Toshiba Haori system serviced 5*, fantastic job as always. Currently sweltering outside yet cool inside, probably one of our better buys. Easy to control from AP even when away from home & surprisin... See more

Rated 5 out of 5 stars

We can’t recommend Josa-Ac highly enough. We were having an extension built & at the eleventh hour decided to have air conditioning. This meant Josa-Ac had very little notice & they couldn’t have been... See more

Rated 5 out of 5 stars

Certainly, Paul – here’s a polished and warm 5-star Trustpilot review you could leave for Josh-ac: ⸻ We’ve used Josh-ac a couple of times now, and each time they’ve been absolutely fantastic. From... See more

Rated 5 out of 5 stars

I had a domestic Aircon system installed by JOSA which included two room units and one outside system. Jess in the office was very friendly and helpful as was the engineer who initially came round to... See more


Company details

  1. Air Conditioning Contractor

Written by the company

We have worked with a vast array of customers nationwide completing professional installs of air conditioning in bedrooms, offices, conservatories and home gym spaces. Our family is the most important thing to us and this shines through in the service we like to deliver to our customers as we know how important having the right customer service is, especially when it involves us coming into your home or business. We pride ourselves on ensuring a relaxing, luxury experience is had by all our customers and will always listen to any questions or queries you may have before we enter your home or business. Josa-AC strives to ensure a stress and hassle free experience and to create trust and confidence with all our customers, all whilst providing alternative, energy efficient heating and cooling solutions to all domestic and commercial settings. We are fully insured and all our engineers hold the F-Gas qualification, meaning we can safely and legally handle the refrigerant used within air conditioning and refrigeration systems. Health and Safety is always important to us and we are registered with Safe Contractor and CHAS.


Contact info

4.9

Excellent

TrustScore 5 out of 5

114 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Completed the work with clinical perfection!

Great communication. Excellent service from start to finish. Installed 3x Split Unit Air Conditioners at my house. Completed the work with clinical perfection!

May 17, 2024
Unprompted review
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Reply from Josa Ac

Thank you very much for the review! It was great to work with you and hope to see you in the future :) JOSA AC Team

Rated 5 out of 5 stars

Public House Cellar Cooling System

We called Josa in a panic as the air cooling system had gone down in the pub cellar.
They were efficient, a part required ordering and as soon as it came in they were back to get the cellar up and running.
Efficient and professional service throughout, would thoroughly recommend using this company.
Thank you
Chris and Adrienne at The Reindeer

March 15, 2024
Unprompted review
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Reply from Josa Ac

Thank you very much for the review - We hope to work with you again in the future!

Rated 5 out of 5 stars

Excellent service

Very prompt service and flexible to fit in with our work schedule ensuring a minimum down time. Clear pricing and good communications. Excellent polite and helpful service engineer.

April 29, 2024
Unprompted review
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Reply from Josa Ac

Thank you Colin! lovely working with you and hopefully see you again in the future, many thanks! - JOSA-AC Team

Rated 5 out of 5 stars

Fantastic products

Fantastic products, service and staff. A pleasure to deal with. Thanks!

April 25, 2024
Unprompted review
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Reply from Josa Ac

Thank you for the lovely review Linda!- it is really appreciated :) JOSA-AC Team

Rated 5 out of 5 stars

A great service, product and price!

I have to admit I haven't been the easiest customer, having 1st contact Josa over 18 months ago, deliberating over the type of unit, and if I really needed A/C in my home. Josa supported every question, and re-quote I requested, with me finally committing and placing an order in Early April 2024.

3 weeks later the install has been completed, with all my 4 bedrooms having A/C fitted, consisting of a Midea I-Cube Breeseless split system and multi-system.

Wow, what a system, looks great, offering fan, de-humid, heat and cooling. Whilst incorporating a great App, that allows me to manage all 4 units, and see the energy consumption daily.

I also need to acknowledge the installation team, which was led by Chris, whom was meticulously careful and clean, stating "he approached every install as if it was his own home." A perfect approach I expect most companies claim, though clearly demonstrated by Josa; thank you!

So would I recommend Josa?

100%

A great service from start to finish, with a very competitive price, and product. If you want A/C its a no-brainer, contact Josa, you won't be disappointed!

Thank you Lee, Jess, Chris and Team.

April 26, 2024
Unprompted review
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Reply from Josa Ac

What a lovely review! We really appreciate your custom and time throughout the installation - we hope that everything is working all in order and hopefully see you again in the future :) - JOSA-AC Team

Rated 5 out of 5 stars

JOSA-AC simply the best

We would recommend JOSA-AC for their friendly and professional service. The advice provided by Lee helped us make a fully informed decision about the type of units we required to fulfill our requirements.
The engineers Chris & Shay who installed our air-conditioning discussed everything with us throughout regarding the positioning of the units indoors and outside and their workmanship was professional and impressive.
We had two units installed which we are looking forward to utilising to the full.
We will most definitely recommend Josa-AC to friends and family. Thank you Lee for your expertise and knowledge, which is further enhanced by Jess for whom no question was unanswerable.
The fact that Chris & Shay tidied up after themselves was refreshing, this included taking away all packaging for recycling which was excellent.

April 19, 2024
Unprompted review
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Reply from Josa Ac

Hi Glenn! Thank you so much for the review- we really appreciate your custom and hopefully see you again in the future :) JOSA-AC

Rated 5 out of 5 stars

Outstanding Service and Professionalism

We recently had Josa AC in for the replacement of our air conditioning units at our offices. From start to finish, the team demonstrated professionalism, expertise, and a level of customer service that set them apart.

Their technicians arrived on time, were incredibly respectful of our workspace (which was in use at the time), and went above and beyond to ensure minimal disruption to our operations.

They made sure everyone understood how to use the units and the controls before they left, which was really appreciated. The installation went smoothly, and we were genuinely impressed with the end result.

I’m genuinely grateful for the work Josa AC did for us at Gemini Systems. They’ve been professional, thorough, and just all-around easy to work with. If you need someone for air conditioning work, I’d definitely recommend them. A big thank you to Lee and the team!

February 13, 2024
Unprompted review
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Reply from Josa Ac

Hi Craig! Thank you so much for your custom- It was a pleasure working with you! Im glad you enjoyed the process and look forward to carrying out your services in the future :) JOSA-AC Team

Rated 5 out of 5 stars

AC Installation

After reading all the positive reviews we very quickly knew Josa AC was the company we could trust to supply & install our air conditioning units. This was then backed up with a knowledgeable and informative consultation with Lee to talk through our requirements & options. Jess provides superb communication & further help and advise prior to making our final decision and throughout. We had 2 units installed, one in the kitchen / living area and one in our bedroom. Both rooms are West facing and get the full brunt of the afternoon & evening sun so the benefit of AC would transform those rooms. The installation team were highly professional and again kept us informed during the process & completed a thoroughly superb install - both inside & out. Super neat and the units themselves (Toshiba Haori) look stunning and integrate into our living spaces perfectly. We are highly delighted and cannot recommend Josa AC enough. We are looking forward to a hot summer now this year.

February 12, 2024
Unprompted review
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Reply from Josa Ac

Hi Glenn, Thank you so much for the lovely review! it is highly appreciated. The Toshiba Hoari was a great choice and we enjoyed working with you- We hope to see you in the future, many thanks! JOSA AC Team :)

Rated 5 out of 5 stars

First class, friendly service from Josa

Fantastic service from Lee, Jess and team.
We have a problem with humidity in our house and asked Lee if he could help. Lee carried out a survey and discussed options with us. We decided on a Mitsubishi Zen. Lee and team installed with minimum of fuss (we hardly knew they were here) and left everything clean and tidy. We immediately noticed a difference (our humidity gauge proved it too). We highly recommend Josa, excellent, friendly service.

December 13, 2023
Unprompted review
Rated 5 out of 5 stars

If you want quality look no further.

Having recently had major surgery I have had plenty of time to research all the various Air Conditioning options.
I had several quotes but in the end decided to go with Josa-AC. Jess and Lee have been fantastic from start to completion yesterday. Prices very competitive and the fitters were brilliant, polite and cleaned everything up after them a credit to Josa-AC.
Thank you to all at Josa -AC

November 30, 2023
Unprompted review
Rated 5 out of 5 stars

Superb Air conditioning service

I have used this company on more than one occasion and I'm absolutely delighted with the service that you have provided. The installation team are friendly and helpful they work very hard and are very neat and tidy during the installation.
I would definitely recommend the company to anyone who is looking for air conditioning.

November 7, 2023
Unprompted review
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Reply from Josa Ac

Hi Steve! Thank you so much for the lovely review- We really appreciate your custom. It was a pleasure to work with you and hopefully see you in the future again! :) Many thanks!- JOSA-AC Team

Rated 5 out of 5 stars

Professional Service

I cannot recommend Josa-Ac highly enough. They gave us different options for the air conditioning that we required. Communication was great and the installation happened very quickly. The installation team did a very tidy job and worked efficiently, keeping me updated on progress. I cannot fault their work or the friendly and helpful nature of the company as a whole. I would definitely use them again in the future should the need arise.

October 4, 2023
Unprompted review
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Reply from Josa Ac

Hi! Thank you so much for the lovely review! We loved working with you and are glad to hear you enjoyed the process :) Many thanks and hopefully work with you again in the future- JOSA-AC Team

Rated 5 out of 5 stars

Fab service all the way

Fab service all the way
Quick service,friendly & helpful staff
Very tidy job
Would recommend & competitive prices.

September 28, 2023
Unprompted review
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Reply from Josa Ac

Thank you for the review! We really appreciate your custom- We hope to see you again in the future :)

Rated 5 out of 5 stars

💯 amazing

What a fabulous company - from initial visit and quote to the numerous questions I sent Jess - they aren’t pushy or impatient - on installation day I cannot fault the work they did - it was left clean and tidy like they hadn’t been there. Soo glad I found them.

September 14, 2023
Unprompted review
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Reply from Josa Ac

Hi Alana! Thank you so much for the review- we really enjoyed working with you and hope to work with you again in the future ☺️ enjoy the air con! - JOSA- AC Team

Rated 5 out of 5 stars

Great Job Guys.

Found Jose AC to be sensible and reliable people who communicated well and did what they said they would. They managed the contact with our tenant and brought the job to completion with minimum input from us but keep us informed as needed. Great job guys.

September 5, 2023
Unprompted review
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Reply from Josa Ac

Thank you so much for the review- It is always appreciated here at JOSA-AC. Enjoy your air con! and hopefully work with you again in the future :)

Rated 5 out of 5 stars

What a great family business

What a great family business. From the quote from lees first visit to the installation. I cannot fault the staff as they worked none stop and so helpful, friendly and very efficient. No mess eithee as they cleaned up as they went and helped put the furniture back. This is what a family business is all about and cannot recommend them enough. So much support and help on my decisiin which air con units to have before i made my final choice, and they were fitted within 2 weeks. To top it off the also removed all the rubbish afterwards so what more could you ask for. Perfect all round thankyou to you all.

September 5, 2023
Unprompted review
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Reply from Josa Ac

Hi Julie, thank you so much for the lovely review! We really appreciate it and super glad you enjoyed the process :) It was a pleasure working with you and enjoy the air con! - Josa AC Team

Rated 5 out of 5 stars

3 x Residential units fitted, excellent job

Had 3 units fitted at our home last week and the lads did a great job. Very quick, efficient and polite. Tidy finish and cleaned up well afterwards. Units themselves doing a great job so far and its handy they can be managed from a smartphone app. Def recommend Lee and all the team, top experience.

August 18, 2023
Unprompted review
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Reply from Josa Ac

Thank you so much for taking the time to leave such a lovely review! We enjoyed working with you and really appreciate your custom :-)
Thanks again!

Rated 5 out of 5 stars

Excellent from first visit to…

Excellent from first visit to installation. I can not recommend Lee @ JOSA enough, Lee and the whole team clearly have a lot of pride in what they do as the service the offer is more than 5 stars.

August 9, 2023
Unprompted review
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Reply from Josa Ac

Thanks so much for leaving such a great review! We really appreciate it :-)
We really enjoyed working with you and hopefully look forward to working with you again in the future!
Thank you :-)

Rated 5 out of 5 stars

Two young lads Jay and Ross did my…

Two young lads Jay and Ross did my installation. Very curteous, super efficient and very friendly. The job was done on time as promised, more than exceeded my expectations, or should I say that of my Labrador as she can't take her coat off, and she loves lying on the carpet now. Made a vast difference to my own existence too as this place is so different with A/C. I would recommend Josa to anyone thinking of getting A/C, one of the best firms i've dealt with in a long time.

July 7, 2023
Unprompted review
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Reply from Josa Ac

Hi Pete, thank you so much for taking the time to leave such a lovely review, we really appreciate it!
I am glad yourself and the Lab are happy with the air conditioning :-)
We look forward to hopefully working again with you in the future!
Thanks again :-)

Rated 5 out of 5 stars

First class service

First class service. A quick response to initial enquiry and choice of great quality products offered and explained. Then a brilliant installation, hassle free and with training especially with app control.
A big thankyou from my wife and I.

June 5, 2023
Unprompted review
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Reply from Josa Ac

Thank you so much for the review! We are glad you like the final result and it was a pleasure to work with you :) JOSA AC Team

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