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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent service from initial contact through to installation. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making the entire process smooth and pleasant. Many reviewers were impressed with the quality of the work, noting the efficiency, tidiness, and attention to detail during installation. The products themselves are highly regarded, with people finding them effective and a worthwhile investment, even in challenging weather conditions. However, some customers also noted that they were not given a specific time for installation, and one reviewer mentioned feeling that the company might prioritize higher-revenue jobs.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the dedication, professionalism, and... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, helpfulness,... See more

Product

Consumers are very pleased with the product, with many expressing happiness with their new home AC units.... See more

Quality

People report positive experiences with quality, highlighting exceptional workmanship and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What an excellent Family Business from my initial enquiry with Jess who answered all my questions and keeping me updated through out To Lee coming out to give us 5 quotes on various systems a... See more

Rated 5 out of 5 stars

Toshiba Haori system serviced 5*, fantastic job as always. Currently sweltering outside yet cool inside, probably one of our better buys. Easy to control from AP even when away from home & surprisin... See more

Rated 5 out of 5 stars

We can’t recommend Josa-Ac highly enough. We were having an extension built & at the eleventh hour decided to have air conditioning. This meant Josa-Ac had very little notice & they couldn’t have been... See more

Rated 5 out of 5 stars

Certainly, Paul – here’s a polished and warm 5-star Trustpilot review you could leave for Josh-ac: ⸻ We’ve used Josh-ac a couple of times now, and each time they’ve been absolutely fantastic. From... See more


Company details

  1. Air Conditioning Contractor

Written by the company

We have worked with a vast array of customers nationwide completing professional installs of air conditioning in bedrooms, offices, conservatories and home gym spaces. Our family is the most important thing to us and this shines through in the service we like to deliver to our customers as we know how important having the right customer service is, especially when it involves us coming into your home or business. We pride ourselves on ensuring a relaxing, luxury experience is had by all our customers and will always listen to any questions or queries you may have before we enter your home or business. Josa-AC strives to ensure a stress and hassle free experience and to create trust and confidence with all our customers, all whilst providing alternative, energy efficient heating and cooling solutions to all domestic and commercial settings. We are fully insured and all our engineers hold the F-Gas qualification, meaning we can safely and legally handle the refrigerant used within air conditioning and refrigeration systems. Health and Safety is always important to us and we are registered with Safe Contractor and CHAS.


Contact info

4.9

Excellent

TrustScore 5 out of 5

114 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service, efficient and tidy installation

Great service from initial contact, installation and follow up. Chris did a very neat job installing the Mitsubishi Premium AC units and now we can enjoy a good nights sleep and cool home office environment. Highly recommended and will use Josa-AC again in future.

August 19, 2022
Josa Ac logo

Reply from Josa Ac

Thanks for the review Mark - we really appreciate you taking the time to leave one. We are really glad you are happy with the service and we hopefully look forward to working with you again in the future!

Rated 5 out of 5 stars

Recommended - A prompt, efficient and friendly service

Chris, the Josa-AC engineer, did a great job of installing 2 a/c units in our bedrooms yesterday and we immediately enjoyed crispy cool sleeping conditions on what was a warm and muggy night. Chris was punctual, friendly, and worked quickly, quietly and cleanly. The a/c units themselves are quiet and look good outside and in. And they will work as air source heaters for our rooms in the winter.

August 12, 2022
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Reply from Josa Ac

Thank you so much for the lovely review John, it is really appreciated. We are really glad you are happy with the service and the units!

Rated 5 out of 5 stars

Excellent service and installation and…

Excellent service and installation and I would recommend this Company without hesitation

L M Tretton (2 acu's installed)

August 10, 2022
Unprompted review
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Reply from Josa Ac

Thank you for leaving such a nice review, we really appreciate it. Thank you for choosing to use our services!

Rated 5 out of 5 stars

Air con fitting

Would definitely recommend this company their customer service was fantastic.
The guys who fitted the air con units were very efficient and very friendly and kept me informed of progress from start to finish .
They cleared up after themselves and left no mess . Would definitely recommend this company and already have .

August 10, 2022
Unprompted review
Josa Ac logo

Reply from Josa Ac

Thank you so much for such a lovely review and thank you for your custom. We hopefully look forward to working with you again in the future!

Rated 5 out of 5 stars

Highly recommended

We are extremely satisfied with our new air conditioning that was installed last week. The company is so professional in every way; right through from our initial contact with them, they were prompt and they providing us with a quotation, followed by installation, all within a couple of days. The team that installed our units were very efficient and courteous - they are a credit to the company. I would not hesitate to recommend JOSA AC to anyone who is looking for a reliable and professional company to install their air conditioning.

July 27, 2022
Unprompted review
Josa Ac logo

Reply from Josa Ac

Thank you so much for the lovely review Isobel! It was a pleasure doing work with you and we look forward to hopefully working with you again soon 😊

Rated 5 out of 5 stars

A very professional company

A very professional company, fast response, punctual, skilled engineers, great job. Thanks for installing our air con. It makes our everyday life so comfortable. I would recommend Josa AC to everyone!!!

July 18, 2022
Unprompted review
Josa Ac logo

Reply from Josa Ac

Thank you Olga! We really appreciate your lovely review and thank you for using our services.

Rated 5 out of 5 stars

A world of difference in our house

A world of difference in our house, and what a wonderful group of people fitting it. Lee's enthusiasm for the product is infectious and all the guys were so professional and they left the house as clean as they found it. Thanks guys!!!

June 30, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent AC installer Company

Very professional speedy install date, very nice & tidy installation would use them again & well priced.

June 29, 2022
Unprompted review
Josa Ac logo

Reply from Josa Ac

Thank you Brian! We really appreciate you taking the time to write a review for us.
Thanks again for using us and we look forward to hopefully working with you again in the future!

Rated 5 out of 5 stars

Amazing! Recommended to Several Friends

The team at Josa AC were amazing.
A friend had an installation done and recommended to us. We contacted the team, and they gave us the same price. The installation and everything was very smooth and easy. The team on the day kept us informed, and kept everything tidy. The machine was excellent. Really friendly to work with too. We then recommended them to another friend, and they also got an AC from them. So with 3 of us in the friendship circle with an AC (domestic unit) from them in less than a year, I don't think you can go wrong with Josa AC. Can't recommend highly enough.

June 17, 2022
Unprompted review
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Reply from Josa Ac

Thank you so much for such a lovely review Shaun! We really appreciated the recommendations too, it was great to work with you all.
Thanks again 😊

Rated 5 out of 5 stars

Great

Great. Quick response to initial enquiry, competitive quotation with the install carried out on the day agreed, the guys were knowledgeable, installed cleanly and were conscientious. Have recommended to others.

June 13, 2022
Josa Ac logo

Reply from Josa Ac

Thank you for taking the time to leave us such a lovely review! It really is appreciated and thank you again for using our services, we are really grateful for your custom.
Thanks,
Jess

Rated 5 out of 5 stars

I can highly recommend Lee and his team…

I can highly recommend Lee and his team of fitters for an excellent install in my home. The install comprised of a multi split system covering the livingroom and master bedroom/dressing room and a single system covering the kitchen/diner. They were very thorough showing me how the system worked and asking my opinion of the install to make sure I was happy with everything. I will select Josa-AC for any further works and for the maintenance of this system.

June 12, 2022
Unprompted review
Josa Ac logo

Reply from Josa Ac

Thanks for leaving us such a nice review, we really appreciate you taking the time to do this. So glad you were happy with our work and service and we’re looking forward to working with you again in the future!
Thanks,
Jess

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