While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism, reliability, and efficiency of the staff from initial contact to installation. Many people appreciate the helpful and friendly approach of the team, noting their willingness to go above and beyond to ensure satisfaction and provide expert advice. The quality of the products and the installation work are also frequently commended, with consumers often describing the results as outstanding and tidy. However, some customers mentioned an issue with scheduling, where an appointment was not kept. This suggests that while the majority of experiences are positive, there can be occasional discrepancies in appointment adherence.

What people talk about most

Service

Reviewers consistently express satisfaction with the service. Many customers highlight the professionalism,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Product

Consumers are highly satisfied with the product, often describing it as one of their better buys. Many... See more

Quality

People report positive experiences with quality. Customers consistently praise the exceptional workmanship... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Toshiba Haori system serviced 5*, fantastic job as always. Currently sweltering outside yet cool inside, probably one of our better buys. Easy to control from AP even when away from home & surprisin... See more

Rated 5 out of 5 stars

We can’t recommend Josa-Ac highly enough. We were having an extension built & at the eleventh hour decided to have air conditioning. This meant Josa-Ac had very little notice & they couldn’t have been... See more

Rated 5 out of 5 stars

Certainly, Paul – here’s a polished and warm 5-star Trustpilot review you could leave for Josh-ac: ⸻ We’ve used Josh-ac a couple of times now, and each time they’ve been absolutely fantastic. From... See more

Rated 5 out of 5 stars

I had a domestic Aircon system installed by JOSA which included two room units and one outside system. Jess in the office was very friendly and helpful as was the engineer who initially came round to... See more


Company details

  1. Air Conditioning Contractor

Written by the company

We have worked with a vast array of customers nationwide completing professional installs of air conditioning in bedrooms, offices, conservatories and home gym spaces. Our family is the most important thing to us and this shines through in the service we like to deliver to our customers as we know how important having the right customer service is, especially when it involves us coming into your home or business. We pride ourselves on ensuring a relaxing, luxury experience is had by all our customers and will always listen to any questions or queries you may have before we enter your home or business. Josa-AC strives to ensure a stress and hassle free experience and to create trust and confidence with all our customers, all whilst providing alternative, energy efficient heating and cooling solutions to all domestic and commercial settings. We are fully insured and all our engineers hold the F-Gas qualification, meaning we can safely and legally handle the refrigerant used within air conditioning and refrigeration systems. Health and Safety is always important to us and we are registered with Safe Contractor and CHAS.


Contact info

4.9

Excellent

TrustScore 5 out of 5

114 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant

Had air-conditioning fitted for shed, someone came to check over the area, and recommended a unit, sent me all the relevant information so I could have a look and check it fitted my requirements. No pressure selling, then came along a short time afterwards to fit my air conditioner very speedily, took time to go through how to operate it.

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service…

Very good service left everything clean and tidy and showed how they all worked great value for money and looks great would highly recommend this company

November 28, 2024
Unprompted review
Rated 4 out of 5 stars

From the first consultation

From the first consultation, they were attentive and knowledgeable. They helped me choose the right unit based on my home’s needs and even provided financing options that worked for me. The installation crew was prompt and professional, ensuring everything was done right. They took the time to explain the operation of the new system and maintenance tips, which I found incredibly helpful. Now, my home is cool and comfortable, and I feel great about my energy savings.

November 26, 2024
Unprompted review
Rated 5 out of 5 stars

We are doing a barn conversion and…

We are doing a barn conversion and after spending lots of time researching the most cost effective solution for heating/cooling our building we were recommended to contact Lee from Josa Ac to discuss our requirements.
The service and advice was excellent, the install was professional and prompt. A great friendly service and very good value for money. Highly recommend!

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic company, couldn’t have wished for better!

I have been wanting air conditioning in my home for a long, long time, I am so glad I finally chose Josa-AC for the job.

From the very beginning they have been amazing, quoted very quickly, Lee went through all the options for me, giving me different brands / combinations to choose from within my budget, very knowledgable and listened to exactly what I wanted. Went with a Midea split system with 4 internal units in the end.

Booked in for install so I could still get it done in the school holidays. Jess organised everything, communication was fantastic all the way through! Install went super smoothly, the lads installing it were brilliant, checking I was happy with positioning of units etc in each room before putting them up, super clean and tidy in each room, wouldn’t notice they had been in if it wasn’t for the new unit in the room, and no matter how many times I said they didn’t need to take their shoes off every time they needed to be in and out, they still did bless them, which showed the respect they had for my home at all times. They are a credit to you!

Thanks so much Jess and Lee, this has been a long term plan for me, and I’m so happy I’ve finally managed to do it!

August 28, 2024
Unprompted review
Josa Ac logo

Reply from Josa Ac

Thank you Becky for the lovely review! We really appreciate your kind words and enjoyed working with you. We hope to see you again in the future :) Many thanks - JOSA-AC Team

Rated 5 out of 5 stars

Outstanding Company

Josa are a delight from start to finish to work with. We have had 4 air con units installed over 3 different visits, and an annual yearly service conducted so I can say their excellence is consistent.
Our most recent experience was to fit a unit into my husband’s workshop. Josa quoted for our original requested but also went out of their way to quote for a more cost effective solution, they did this knowing the business was already theirs. This is a testament to how they truly take care of their customers.
The installation process is very efficient, everyone is professional and friendly.
We have renovated an entire house over the last 2 years and I wish every company we worked with was to this standard.
I would personally recommend them to anyone considering the installation of air conditioning and have reached out to Josa, to offer testimonials as I am so pleased with their work.
Lastly I will say to anyone who is unsure about having air conditioning installed, do it! Both myself and my husband have commented that it’s one of the, if not the best additions to our home.

August 20, 2024
Unprompted review
Josa Ac logo

Reply from Josa Ac

Wow Donna! Thank you so much to you and your husband for the continued support- we really appreciate it :) Hope to see you again in the future! JOSA-AC Team

Rated 5 out of 5 stars

I recommend 100%!!!

They are great company.
They have very good prices.
They did come out quick to give me a quote.
When I agreed the price, they started the job almost straight away.
I have asked them to do their job out of our opening hours and they came out 6am to complete the job before 8am.
They have really quick and really good service!
I recommend 100%!!!

August 23, 2024
Unprompted review
Josa Ac logo

Reply from Josa Ac

Hi Antal! Thank you for the review- we really appreciate your custom. Good luck with your business! JOSA-AC Team

Rated 5 out of 5 stars

I can’t recommend these guys highly…

I can’t recommend these guys highly enough - they truly exceeded all my expectations.

From the start, communication with Jess was clear, prompt, and incredibly helpful. Lee’s home visit to assess the job was just as impressive; he was polite, professional, and thorough.

JOSA was my top choice even before the quotes came in, and I was pleasantly surprised when they offered the most competitive price out of the five companies I’d contacted. Given their outstanding reviews here, it was an easy decision to go with them.

The installation process was seamless. They booked me in within two weeks, and in just 2.5 days, they had installed five indoor and outdoor units across five different rooms in my house. They kept me informed every step of the way, arrived on time, and made sure everything was clean and tidy before they left. They even took care of organising an electrician to connect the units to the fuse box - one less thing for me to worry about.

There isn’t a single thing I could suggest for improvement.

Please keep up the fantastic work, team - it was an absolute pleasure working with you. This is a premium service at surprisingly affordable prices.

May 19, 2024
Unprompted review
Josa Ac logo

Reply from Josa Ac

We cannot thank you enough for this review! It means a lot :) We are glad you enjoyed the process and it was a pleasure to work with you. We hope to see you again in the future! Many thanks- JOSA-AC Team

Rated 5 out of 5 stars

Excellent company to work with

Josa-Ac were recommended to us by various friends and they didn't disappoint. From initial enquiry through to completion, every step of the process has been stress free and informative. We were given great advice to enable us to make our choices. Their response times were super quick and we were informed of every step of the process.
Installation was speedy and the team were friendly, knowledgable and respectful of our house. They turned up on time and were super tidy. When they had left the only clue they had been here was a gleaming AC/heating system that is now keeping our home beautifully cool in the summer heat and will keep us toasty warm in the winter. Thank you to Lee & Jess your team are a credit to your business.

July 26, 2024
Unprompted review
Josa Ac logo

Reply from Josa Ac

Wow! Thank you so much for the review! It was a pleasure working with you and hopefully see you again in the future :) Josa-AC Team

Rated 5 out of 5 stars

Excellent

Prompt, professional service from Lee and Jess - we were well advised on what AC solution we needed, the work carried out to a high standard in exceptionally good time. I'd highly recommend Josa AC for any commercial outfit.

July 22, 2024
Unprompted review
Josa Ac logo

Reply from Josa Ac

Hi! Thank you for the review- we really appreciate your custom! Josa-AC

Rated 5 out of 5 stars

Absolutely top notch company

Absolutely top notch company. Fantastic customer service from Lee and Jess, from start to finish. Reasonable pricing, listened to exactly what we wanted (we were quite particular! ) and that’s what we received. The guys doing the work were superb. Punctual, very informative very clean working and very respectful.the air con units work brilliantly ! I would highly recommend, in fact, I already have!

July 5, 2024
Unprompted review
Josa Ac logo

Reply from Josa Ac

Thank you for the review! We are glad to hear you enjoyed the experience and hope to work again with you in the future :) Thank you for your custom- Josa-AC

Rated 5 out of 5 stars

Superb!!!

Absolutely brilliant team and service from quote to finished installation and excellent support with every question we had throughout and giving us lots of options to choose from in terms of what we wanted.

The team are superb and go out their way to help at every turn. Amazingly quick contact and product support.

Highly recommend - Lee, Jess and the installation team were professional, knowledgeable and helpful from start to finish.

May 15, 2024
Unprompted review
Josa Ac logo

Reply from Josa Ac

Thank you so much for the review Kit! We really appreciate your custom- Hopefully we work with you again in the future :) many thanks!- JOSA-AC Team

Rated 5 out of 5 stars

Fantastic company!

We would highly recommend Josa to anyone considering an air conditioning system for their home. Lee’s first visit left us with a very positive impression of the company and the whole process was hassle free, with great communication from Jess throughout. The guys who completed the installation were friendly, extremely efficient and completed every aspect of the job to the highest standard. The units are fantastic and we are definitely very happy customers! A big thank you to the whole team at Josa-AC :)

June 11, 2024
Unprompted review
Josa Ac logo

Reply from Josa Ac

Hi Garth! We really appreciate your custom and we are glad you enjoyed the installation experience- we hope to see you again in the future :) JOSA-AC Team

Rated 5 out of 5 stars

Very efficient and polite

Very efficient and polite, from the quote to installation. The fitters were so clean. The unit is installed very clean and neat.
Jess and Lee are very quick to respond to any questions. Would not hesitate to recommend them.

June 10, 2024
Unprompted review
Josa Ac logo

Reply from Josa Ac

Hi Yassi! Thank you for the review- we really appreciate your custom and hope you enjoy your system! We hope to see you again in the future :) Many thanks- JOSA-AC Team

Rated 5 out of 5 stars

We Recommend Josa!

Excellent service. We had 2 AC units fitted. Good communication from the start of the job to the finish. Friendly, polite and helpful fitters. Very quiet installation - no disruption whatsoever - and the fitters cleaned up very thoroughly after they had finished. The AC units are brilliant and cool the rooms down amazingly quickly and efficiently and the phone app makes them very easy to use.

May 31, 2024
Unprompted review
Josa Ac logo

Reply from Josa Ac

Thank you for the review! We are super pleased you are happy with the installation and service we provided- Enjoy! JOSA-AC Team

Rated 5 out of 5 stars

Excellent company from top to bottom.

Excellent service from quoting to install of the AC. Very neat and tidy install, cleaned up after themselves and very polite. Highly recommend them

June 6, 2024
Unprompted review
Josa Ac logo

Reply from Josa Ac

Hi Nathan! Thank you for the review- we really appreciate your custom and hopefully work with you again in the future :) JOSA-AC Team

Rated 5 out of 5 stars

Excellent Service from start to finish

Excellent Service from start to finish. Quick and easy to book an appointment for a quote, promptly came to install the unit once I had decided which one to go for. Install went smoothly and very happy with the unit. Will be using them again when I need another one fitting to the upstairs.

June 3, 2024
Unprompted review
Josa Ac logo

Reply from Josa Ac

Thank you so much for such a lovely review Chris! It was a pleasure working with you and we look forward to working with you again in the future 😊

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look