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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent service from initial contact through to installation. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making the entire process smooth and pleasant. Many reviewers were impressed with the quality of the work, noting the efficiency, tidiness, and attention to detail during installation. The products themselves are highly regarded, with people finding them effective and a worthwhile investment, even in challenging weather conditions. However, some customers also noted that they were not given a specific time for installation, and one reviewer mentioned feeling that the company might prioritize higher-revenue jobs.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the dedication, professionalism, and... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, helpfulness,... See more

Product

Consumers are very pleased with the product, with many expressing happiness with their new home AC units.... See more

Quality

People report positive experiences with quality, highlighting exceptional workmanship and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What an excellent Family Business from my initial enquiry with Jess who answered all my questions and keeping me updated through out To Lee coming out to give us 5 quotes on various systems a... See more

Rated 5 out of 5 stars

Toshiba Haori system serviced 5*, fantastic job as always. Currently sweltering outside yet cool inside, probably one of our better buys. Easy to control from AP even when away from home & surprisin... See more

Rated 5 out of 5 stars

We can’t recommend Josa-Ac highly enough. We were having an extension built & at the eleventh hour decided to have air conditioning. This meant Josa-Ac had very little notice & they couldn’t have been... See more

Rated 5 out of 5 stars

Certainly, Paul – here’s a polished and warm 5-star Trustpilot review you could leave for Josh-ac: ⸻ We’ve used Josh-ac a couple of times now, and each time they’ve been absolutely fantastic. From... See more


Company details

  1. Air Conditioning Contractor

Written by the company

We have worked with a vast array of customers nationwide completing professional installs of air conditioning in bedrooms, offices, conservatories and home gym spaces. Our family is the most important thing to us and this shines through in the service we like to deliver to our customers as we know how important having the right customer service is, especially when it involves us coming into your home or business. We pride ourselves on ensuring a relaxing, luxury experience is had by all our customers and will always listen to any questions or queries you may have before we enter your home or business. Josa-AC strives to ensure a stress and hassle free experience and to create trust and confidence with all our customers, all whilst providing alternative, energy efficient heating and cooling solutions to all domestic and commercial settings. We are fully insured and all our engineers hold the F-Gas qualification, meaning we can safely and legally handle the refrigerant used within air conditioning and refrigeration systems. Health and Safety is always important to us and we are registered with Safe Contractor and CHAS.


Contact info

4.9

Excellent

TrustScore 5 out of 5

114 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Air con unit in summerhouse .…

Recently had an air con unit fitted in a summerhouse . The two lads who fitted it were very polite and professional. They took away all the packaging and also helped me set up the wi fi on my phone, then explained all the settings .
Highly recommended service .. thankyou

May 12, 2023
Unprompted review
Josa Ac logo

Reply from Josa Ac

Thank you so much for the review! I'm glad you enjoyed the process and it was great to work with you :)

Rated 5 out of 5 stars

Top of the form for service.

I have been very impressed with relationship I formed with this company from the moment I first spoke to them to the full installation and the instructions how to use the remote and the after service. l was recommended by a neighbour to give them opportunity. I would strongly recommend them to anyone who wants air-con. They are 5 star in my book.

May 6, 2023
Unprompted review
Josa Ac logo

Reply from Josa Ac

Hi David! Thank you so much for the review- it was a pleasure working with you. Our team are glad to hear you enjoyed the process and thank you for recommending us! JOSA-AC Team :)

Rated 5 out of 5 stars

Excellent service and highly recommend!

Jess and her team were very friendly and professional, all our questions were answered before the installation.
Of course, Lee and his team have done an amazing job, we can't recommend this company more, great service!

April 21, 2023
Unprompted review
Josa Ac logo

Reply from Josa Ac

Thank you so much for the review! We are glad you enjoyed our service, and thank you for recommending us :) JOSA-AC Team

Rated 5 out of 5 stars

Absolutely perfect service and product

It's so rare these days that you get such a high standard of professionalism from first enquiry through to installation and aftercare. I was nervous about my heating/cooling choice and I felt so reassured by the deep knowledge and the way that the project was taken off of my hands and completed with brilliant communication throughout. I quite genuinely can't recommend Josa any more highly. The absolute perfect transaction :)

April 15, 2023
Unprompted review
Josa Ac logo

Reply from Josa Ac

Thank you so much for the review! - it is much appreciated and we are glad you enjoyed the process and are happy with the final product :) JOSA -AC Team

Rated 5 out of 5 stars

Josa- AC air conditioning

Very rarely does a service post Covid exceed your expectations. From the outset the service has been excellent. Lee is very friendly and talked us through the choices and process. He is an expert in refrigeration engineering and passionate about his job. Jess has kept us up to date with regular emails. The men that fitted the AC unit were polite, tidy and highly professional, a real credit to their company and demonstrates good management and training by this company. I would not hesitate in recommending this company, excellent from start to finish.

March 30, 2023
Unprompted review
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Reply from Josa Ac

Hi Gerard! We really appreciate your lovely review- It was a pleasure working with you. Thank you supporting our business and further recommending our services. We look forward to hopefully working with you again soon :) JOSA-AC Team

Rated 5 out of 5 stars

Highly recommend this company

Quick to respond to enquiry. Quick to visit and assess requirements. Very good at listening to customer and their needs.
Installation team professional, good workmanship and friendly. Installed an air conditioning unit for a large conservatory. The weather was miserable and still they got the job done in good time. They were very helpful with the app training for this unit.
Highly recommend this company.

March 9, 2023
Unprompted review
Josa Ac logo

Reply from Josa Ac

Hi David, thank you so much for the lovely review- We really appreciate it! We are glad you enjoyed the installation process and thank you for recommending the company - JOSA-AC Team :)

Rated 5 out of 5 stars

First Class Company

From my initial phone enquiry to install in a week.. What a service!! Everything from start to finish was very professional and nothing was too much trouble. A rare company that does exactly what it says it will do. From prompt return of phone calls & Emails to a very friendly and tidy install. I wouldn't hesitate to recommend Josa to anyone wanting Air conditioning. Keep up the outstanding work Jess / Lee and the team.

March 10, 2023
Unprompted review
Josa Ac logo

Reply from Josa Ac

Hi Chris! Thank you so much for such an amazing review, we really do appreciate you taking the time to write this. Thanks again for your custom and we hopefully look forward to working with you again soon :-)

Rated 5 out of 5 stars

This is how to operate a company correctly

Everything about this company is first class, from initial contact to prompt survey and quotation to the full installation by highly professional engineers. They take a pride in providing the customer a service that fully meets their expectations.

February 24, 2023
Unprompted review
Josa Ac logo

Reply from Josa Ac

Hi Malcolm, thank you so much for the lovely review :) We are very glad you enjoyed the process and hope everything goes well with your air conditioning! Many thanks :) The JOSA-AC Team.

Rated 5 out of 5 stars

Very professional knew exactly what…

Very professional knew exactly what they were doing first rate install cleaned and hovered up after install gave full demo of system absolutely can't fault them great job guys

February 17, 2023
Unprompted review
Josa Ac logo

Reply from Josa Ac

Hi Robert, thank you so much for the review! We really appreciate it.
It was a pleasure to work with you and hopefully look forward to working with you again in the future - many thanks JOSA-AC Team :)

Rated 5 out of 5 stars

From start to finish excellent tidy…

From start to finish excellent tidy work no problem to Highly recommend Lee at josa

January 28, 2023
Unprompted review
Josa Ac logo

Reply from Josa Ac

Hi Stewart,
Thank you so much for the lovely review - we really appreciate it :-)
We hopefully look forward to working with you again in the future.
Thanks again :-)

Rated 5 out of 5 stars

I will definitely be recommending to…

I will definitely be recommending to friends and family. Very happy with the service received from Josa AC, from receiving the quote to the installation. Couldn't be happier.

December 22, 2022
Unprompted review
Josa Ac logo

Reply from Josa Ac

Hi Stephen! Thank you so much for the lovely review, we really appreciate it 😊 It was a pleasure to work with you and we hopefully look forward to working with you again in the future! Thanks, Jess 😊

Rated 5 out of 5 stars

Excellent service

Came to give quote on time explained everything he planned to do once we accepted quote gave date for installation on day of installation arrived on time the work was all finished to a very high standard would highly recommend.

September 20, 2022
Unprompted review
Josa Ac logo

Reply from Josa Ac

Hi Kevin, thank you for taking your time to write us a review! We are glad you enjoyed the experience and everything is going well with your installation :)

Rated 5 out of 5 stars

Great Company - Would Highly Recommend

Great communication with Lee, home visit and follow up quote received quickly. We received our installation date, installers came out - on time - very friendly, clean and professional service provided. We were thrilled with the service and guidance given on instructions to use. Professional and impressive service all round - we would highly recommend Josa AC.

September 7, 2022
Unprompted review
Josa Ac logo

Reply from Josa Ac

Thank you for taking your time to write a review for us, it is much appreciated! We are glad you enjoyed our services and would recommend us :)

Rated 5 out of 5 stars

Excellent Service And Installion of our AC Unit

From the moment that we contacted JOSA-AC Services LTD until the job was completed we had a 5 Star service 'which is so rare nowadays in the UK', Lee Hellawell provided excellent two way communication from the 'initial enquiry stage' and actually installed the AC Unit himself with excellent attention to details, quality of workmanship and tidyness. I would positively recommend the company to anyone who is considering an Air Conditioning Unit / Heating Unit, they are a pleasure to work with.

September 15, 2022
Unprompted review
Josa Ac logo

Reply from Josa Ac

Thank you for the lovely review Wes! It is much appreciated. It was a pleasure to work with you and thank you for supporting our business.

Rated 5 out of 5 stars

Top Job

We highly recommend JOSA - AC for their friendly and professional service. The guys who installed our air-con were consultative throughout re positioning of unit indoors and outside and their workmanship was impressive. Loved the fact that they tidied up after themselves , including taking away all packaging for recycling. We enjoyed a good night's sleep last night - at last !! We are considering having a second unit fitted in our conservatory which gets very hot in the Summer and freezing in the Winter so would be perfect in there to regulate the temperature as it's our favourite room to relax. We will most definitely recommend to friends and family . Thankyou to all at JOSA-AC

September 7, 2022
Unprompted review
Josa Ac logo

Reply from Josa Ac

Thank you so much for the review David! We are glad you are enjoying your new air conditioning and considering us for further installations. We look forward to hear from you soon.
JOSA-AC Team :)

Rated 5 out of 5 stars

Superb installation by Lee and his…

Superb installation by Lee and his assistant, would not hesitate to recommend his Company to all prospective customers.
Many thanks
Terry

August 25, 2022
Unprompted review
Josa Ac logo

Reply from Josa Ac

Hi Terry, thank you so much for the review! We hope everything is going well with the installation and we are glad you enjoyed the experience with the JOSA-AC team.

Rated 5 out of 5 stars

Very impressed with Josa-AC from start…

Very impressed with Josa-AC from start to finish. Friendly, informative, professional, communicative and executed the work in a timely manner. Very happy with the whole experience, no mess and would recommend them if you are thinking of getting AC. 3 units fitted - conservatory, bedroom and lounge and they are so effective.

August 23, 2022
Unprompted review
Josa Ac logo

Reply from Josa Ac

Thank you so much for the review and for your custom Lynne! Both are really appreciated. We are glad you enjoyed the experience and we hopefully look forward to seeing you again soon.

Rated 5 out of 5 stars

I am very pleased with the service I…

I am very pleased with the service I received. Well mannered, efficient and kept me informed all the time as to timings etc.

Will definitely recommend them.

August 19, 2022
Unprompted review
Josa Ac logo

Reply from Josa Ac

Thank you so much for the review, it is really appreciated! Thanks again for choosing to use us and we are really happy you enjoyed the service :-)

Rated 5 out of 5 stars

Excellent service by Chris and his…

Excellent service by Chris and his team.
Installed three Mitsubishi premium units kitchen lounge and bedroom.
Very impressed with the professional approach from Lea initially,Chris and his team who carried out the lnstalation.

August 19, 2022
Unprompted review
Josa Ac logo

Reply from Josa Ac

Thanks so much for the nice review! We really appreciate it and we thank you again for choosing to use our services :-)

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