Great communication from Damian. Good prices. Good website that allowed us to see and compare all the available products. Also the ‘end of roll’ section was easy to use and helped us find a cost ef... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very good customer service. I contacted them by telephone & email and both times they were excellent in replying to my questions. I was kept up to date with time of despatch and my delivery. Will hav... See more
Quick delivery, well packed eg not excessive packaging to get rid of! Bought an end of roll piece of vinyl for a campervan conversion, so it was very good value. Very solid stuff but easy enough to cu... See more
Really good experience with JR Flooring Direct. First order was delivered perfect and on time. I made a small mistake with one of the floors I was doing in a small toilet area. Reordered another 2m*2... See more
Company details
Information provided by various external sources
Safety Flooring and Altro Flooring from the UK's leading anti-slip flooring expert, J R Flooring Direct. We guarantee the cheapest prices in the UK and outstanding service.
Contact info
Common Road, BD12 0TN, Low Moor, United Kingdom
- jrflooringdirect.co.uk
4.5
Excellent
126 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Horrible customer service
Horrible customer service, after purchased online, received a email ask for the size of room so I email back the size of room, then they tell me no stock, are you joking? You should tell me that on the first email. If you have no stock why you ask for the size of room?
December 3, 2021
Unprompted review
Reply from JR Flooring Direct
Sorry to hear you unhappy with our service. We asked for the size of your room/s as we only had part rolls left in stock and wanted to see if the sizes of these would match to the sizes you needed. Unfortunately they didn't and as the manufacturer could not supply any further stock we did our best to help by offering alternatives. Hardly 'horrible customer service' especially as we contacted you the same day you placed the order to explain the situation.
The team at Jr Flooring were courteous
The team at Jr Flooring were courteous, helpful and offered an incredible service to me personally.
They matched the exact type of item I was looking for and after further consultation, they delivered my item within 24hrs! Exceptional, thanks again!
August 25, 2021
Unprompted review
Excellent company
Excellent company. Nothings ever a problem with delivery times and days etc. Damien has always been helpful. We have used them on full refurbs on five locations now. Thank you
Tommy boyce
Leysdown bakery
January 21, 2021
Unprompted review
I placed an order for some sparkle…
I placed an order for some sparkle vinyl for an en-suite. A couple of days later I received an email informing me the vinyl was actually out of stock and due to the situation at present new supplies would be unlikely for some time. I was shown the same colour but not sparkle as an alternative which I wasn’t keen on so I requested a refund saying it was really sparkle that I wanted. Damien showed me a different colour with sparkle, I couldn’t quite make it out so he sent a larger picture. I said that would be fine and that I would pay any difference via PayPal. I then received an email telling me that the new vinyl was more expensive but as a good will gesture he would not be charging me any extra for be understanding about my first choice being out of stock. Damiens customer service was amazing from start to finish and he is most certainly most professional in his attitude to his customers. I cannot recommend this company high enough.
November 24, 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.