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Rated 1 out of 5 stars

Absolute bad and poor service. Few times waited 2-3 hrs for arrival. Food arrived cold. Cannot cancel order unlike other platform in which after 30mins if no progress, order automatically gets cancell... See more

Rated 1 out of 5 stars

Very Bad experience, there partners especially pizza max sell stale food, even in some restaurant food contains stones etc. If you complain they don't give you full refund even if you explain the issu... See more

Rated 1 out of 5 stars

Be very careful when you sign up with Food Panda. Our restaurant did RM3,235.00 of food sales in about 28 days through FP. FP deducted RM697 as discounts to customers, RM684 in commissions, RM1,447 fo... See more

Rated 1 out of 5 stars

worse costumer service ever, Name who I spoke to is Liew C Not helpful, item delivered not to my address - trying to reach out for help , he or she persisted, can't help to send yo my correc... See more

1.1

Bad

TrustScore 1 out of 5

623 reviews

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1.1

All reviews

(623)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

WORST CUSTOMER SERVICE EVER!

They give you incomplete orders even if you pay in full. Then when you ask for a refund, they either basically throw pocket change at your face instead of giving an actual refund, or ignore you altogether.

Not to mention they treat their riders like trash, refusing to pay them livable wages and firing the ones who ask for a decent wage.

Screw you, Foodpanda! GO TO HELL!

July 21, 2022
Unprompted review
Rated 1 out of 5 stars

This voucher is not valid in your city

This voucher is not valid in your city
This voucher is invalid
This voucher is only for first time users

They often deliver incomplete orders, their discounts are bait and switch scam. Support is disgustingly unfriendly and talk with you like you are an idiot.

Their couriers beg for good ratings.

Few times happend to me that i was waiting for order, nobody called me and the order disappeared, after i called support they said 'I didnt pick up the phone' and they didnt believe me even after i sent them my call history screenshot.

0/10 avoid

Slovakia capital city region

July 15, 2022
Unprompted review
Rated 2 out of 5 stars

2 words, grab food

ordered a number of times.Only one of then came on time.Worst one cane 2 hours late.Riders were rude except for the one guy that came on time. 2 words. Grab food

July 4, 2022
Unprompted review
Rated 1 out of 5 stars

Pathetic service

Pathetic service. Delayed orders, closed communication. Why the **** can't they get us in touch with the restaurant to get in touch themselves to inquire or press about our orders. When a 30 min order still says 30 mins after 2 hours and we don't know whether the order is still in place or will we would be constantly in the dark

June 20, 2022
Unprompted review
Rated 1 out of 5 stars

Extremely pathetic service

Extremely pathetic service. This is the 3rd time in a month that I have received such a bad service. The first 2 times my order was incorrect and this time the order wasn't even complete and they were asking me to pay full. How can you guys expect me to pay 918 pkr for one slice of pizza????
No cooperation from the riders or the service center. Will never use this application again!! Deleting it now!!!
To post a review I had to give one star otherwise you don't even deserve that.

May 14, 2022
Unprompted review
Rated 1 out of 5 stars

WORST SERVICE AND MONEY STOLER! BIG BIG SCAM DO NOT USE THIS APPLICATION

I HAVE ORDERED FOOD FROM JOLLIBEE MARQUEE MALL, BY MISTAKE I PINNED THE WRONG ADDRESS! THE DRIVER REFUSED TO DELIVER MY ORDER EVEN MY FAMILY IS WILLING TO PAY EXTRA FOR DELIVERY/ TRANSPORTATION! THE FOOD I ORDERED WAS PAID BUT THEY CANCELLED WITHOUT RETURNING MY MONEY!!! THEY SIMPLY REPLY NON-REFUNDABLE? THE AGENTS ALSO UNHELPFUL! USHMAN TAHIR AND IZDIHAR ISHAM, THEY WANT ME TO WAIT FOR 2-3 DAYS FOR NOTHING?

April 12, 2022
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid - been waiting 2 hours for my order whilst the app has said its 5 minutes away for the past hour.

Absolutely horrific service

April 5, 2022
Unprompted review
Rated 1 out of 5 stars

Customer Service is horrible and I get blamed for the apps failings

Customer service doesn't know how to speak to customers other than copy pasting stuff again and again.

I had an issue with trying to renew my subscription. Debit card was empty so it didn't renew. How I placed some money in and went on to try and renewing the service. But there is no option to subscribe, only option on app is for me to unsub. That gave me an error message. So somehow I am both subscribed and not.

Contacted CS and they ask for screen shots. Here's the thing, for some reason the only option available on their app was to take photos/videos. There was no option to upload pictures already on my device! So how was I gonna give them screenshots if the only option I have is using a camera that is on the same phone!?

I try to explain this to them but they just keep copy pasting the same reply over and over again.

The kicker is that I am unable to remove my debit card from their app because I was getting worried about getting charges down the line but it won't let me because apparently I am still subbed which means I have to unsub before I can remove my card!

I really want to delete my account but I don't want to do so until I can remove my card from their system which means I have to tolerate their severely unhelpful CS agents.

March 26, 2022
Unprompted review
Rated 1 out of 5 stars

Worst customer service ever

Worst customer service ever. Staff have no knowledge whatsoever on troubleshooting or taking responsibility for system errors. They send out generic email that clearly do not address or resolve the problem. I spent 4 hours dealing with an order they canceled without my consent. No resolution in the end and the customer service rep hung up on me.

March 13, 2022
Unprompted review
Rated 1 out of 5 stars

Bad experience always SCAMMERS

Bad experience always buy subway pay via card payment deducted but didn't get my food that's too bad last week send me rotten food on cash basis didn't refund me and resolved that issue but this time they again cheated me I ordered 1550 rupee food payment deducted from card but didn't get my order they are robbing people's please guys stop using this scam app

March 4, 2022
Unprompted review

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