Had to contact Customer Service and used the Online Chat It really is 24/7 help, and Ella was truly helpful - answered my main query in seconds and was then patient with my understanding of another... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bob is now in touch with me and is trying to solve my problem. He is a good help with all the miscommunication and problems that happened.
Thanks to the whole team and especially Sama for your kind assistance. I really appreciate how your wonderful team responds to your customers.
Beware of This Scam Site! This site advertises products on Facebook through videos, but don’t be fooled. When you try to buy a product, you’re actually purchasing a gift card. Then, as soon as y... See more
3.8
Great
233 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
How to cancel subscription in…
How to cancel subscription in justpetgoods?
September 2, 2024
Unprompted review
Great and efficient service !
Great and efficient service !
Everything OK and well receiced.
I recommand.
August 29, 2024
Unprompted review
A Pawsitively Wonderful Experience
The customer service was friendly and helpful, making the whole experience enjoyable.
August 28, 2024
Unprompted review
It is a scam
It is a scam. I was dumb this morning and bought a special offer i saw on Facebook ( i know it is stupid). And before you know it they automatically made you a good member. I didn't even purchase anything in relation with the website they just got suscribe me without me knowing it
August 26, 2024
Unprompted review
Great job Bob.
August 23, 2024
Unprompted review
Very good I like it
June 6, 2024
Unprompted review
SCAM!!!
SCAM!!!! - as with other reviews they have somehow managed to take money from my bank account without any authorisation. The only way to stop them has been to block them through my bank and cancel the card!! Unlawful thieves - BEWARE.
I would be incredibly cautious to believe the positive reviews. I recently received an email off TrustPilot saying if I didn’t give my details to JustGoodPets, my review would be removed. Details have been given as they are not getting away with it!!
August 10, 2024
Unprompted review
I would say I'm very much impressed…
I would say I'm very much impressed with the great service thank you
August 3, 2024
Unprompted review
Good day herewith could you please affect my change on withdrawal to any account I have made. Reason being I am a senior pensioner thus cannot afford any billing at this age.
I am withdrawing as a client after consultation with my best friend.
August 1, 2024
Unprompted review
Very pleased with the service problem…
Very pleased with the service problem solved fast
July 19, 2024
Unprompted review
Justpetgoods, I express my satisfaction and thanks.
Successful and solution oriented in customer communication. The problem was easily solved. Thanks...
July 9, 2024
Unprompted review
Following my contact with the company…
Following my contact with the company just pet foods.com with regards to a subscription refund, the matter is being satisfactorily and respectfully dealt with - Jill Lewis
July 7, 2024
Unprompted review
There was a misunderstanding ND the…
There was a misunderstanding ND the matter is taken in charge
June 7, 2024
Unprompted review
My recent interaction with the support…
My recent interaction with the support agent was a good one.
June 9, 2024
Unprompted review
SCAM,,,BEWARE,
June 16, 2024
Unprompted review
I did not subscribe to this company!
I did not subscribe to this company!! They have tried unsuccessfully to debit my account with different amounts. I do not even know this company!!!! I have continuously tried to cancel this subscription. They keep telling me it will be unsubscribed, but keep giving me different dates so that they can try to steal my money from my account. I don't even own a pet!!!!
May 27, 2024
Unprompted review
The customer service is good and they…
The customer service is good and they help resolve issues rapidly
May 16, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.