It's an easy enough site to use and the quotes are always reasonable.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very happy with service supplied and insurance cover was more reasonably priced than some competitors.
The staff was polite and helpfull.
Taking travel insurance was easy, especially with the wonderful Dionne to take care of everything. She patiently explained the policy, repeating and explaining anything I wasn’t sure about. I will k... See more
Company details
Written by the company
At Just Travel cover we aim to help all travellers enjoy their experiences to the fullest by providing high quality reasonably priced travel insurance for all pre-existing medical conditions and ages. We cover all disabilities and medical conditions at all stages of severity, including a terminal prognosis. Some of the conditions we cover: Heart Conditions Diabetes Cancer Mental Health Conditions Liver Conditions Breathing Conditions Circulatory Conditions Disabilities and many more We work with a panel of specialist underwriters to provide a range of travel insurance policies to offer the best level of protection tailored to the specific needs of every age group.
Contact info
Teleport House, Grayling Court, Doxford Park, SR3 3XD, Sunderland, United Kingdom
- 0800 294 2969
- admin@justtravelcover.com
- justtravelcover.com
4.3
Excellent
871 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 38% of negative reviews
Typically replies within 2 weeks
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Great price and very helpful!
March 22, 2025
Unprompted review
Reply from Just Travel Cover
Good Afternoon,
Thank you for taking the time to leave us a review.
I'm glad you were happy with the price quoted and we hope you enjoy your trip!
Kind Regards,
Claire
Abbie was very professional and dealt…
Abbie was very professional and dealt quickly with my request within very short period of time. Thank you
March 10, 2025
Unprompted review
Reply from Just Travel Cover
Good Morning,
Thank you for taking the time to leave us a review.
We appreciate your positive feedback and hope you enjoy your trip.
Kind Regards,
Claire
Travel insurance
It was easy to fill out the online heath check before getting several quotes for travel insurance.
March 14, 2025
Unprompted review
Reply from Just Travel Cover
Good Morning,
Thank you for taking the time to leave us a review.
We appreciate your positive feedback and hope you enjoy your trip.
Kind Regards,
Claire
Reply from Just Travel Cover
Good Afternoon,
Thank you for taking the time to leave us a review.
I'm glad to hear our site is easy to use and prices competitive.
Kind Regards,
Claire
Great cover at an affordable price
March 10, 2025
Unprompted review
Reply from Just Travel Cover
Good Afternoon,
Thank you for taking the time to leave us a review.
I'm glad to hear you found our prices affordable for a great cover.
Should you have any further queries please do not hesitate to contact us.
Kind Regards,
Claire
The representative was very helpful
February 27, 2025
Unprompted review
Reply from Just Travel Cover
Good Morning,
Thank you for your review.
I'm glad to hear you found the advisor you spoke to very helpful and I hope you enjoy your trip.
Kind Regards,
Claire
Good price compared to other companies
Good price compared to other companies. Easy site until the end as I received a email with 10% discount but took me straight to payment without any box to put voucher code in so paid full price
February 20, 2025
Unprompted review
Reply from Just Travel Cover
Good Afternoon,
Thank you for taking the time to leave us a review.
If you'd like to give us a call on our freephone number, 0800 294 2969, we can investigate this for you.
Kind Regards,
Claire
The person I delt with was very polite…
The person I delt with was very polite and helpful. I have used your company many times.
February 20, 2025
Unprompted review
Reply from Just Travel Cover
Good Morning,
I'm pleased to hear the person you dealt with was polite and helpful.
Thank you for taking the time to leave us a review and for being a valued customer.
Kind Regards,
Claire
Unjust travel would be a better name
We are having a really poor experience with this company. Asking for irrelevant documents, not accepting handwritten invoices, being untruthful and imposing bizarre conditions. It is bad enough having an accident abroad without the incremental stress of an unhelpful insurance company.
January 14, 2025
Unprompted review
Very simple process
February 1, 2025
Unprompted review
Reply from Just Travel Cover
Good Morning,
Thank you for taking the time to leave us a review.
I'm glad to hear you found the process of obtaining insurance with us simple.
Hope you enjoy your trip.
Kind Regards,
Claire
Best deals
Easy access to policies and great choice , and very competitive prices
January 31, 2025
Unprompted review
Reply from Just Travel Cover
Good Morning,
Thank you for taking the time to leave us a review.
I'm glad to hear you found our prices competitive and policies easy to access.
Hope you enjoy your trip.
Kind Regards,
Claire
Just travel with Claire 
I have just spoke to just travel cover agent called Claire she’s been there 15 years absolutely fantastic well mannered pleasant knew exactly what she was talking about. Couldn’t ask for a better member of staff to speak to thumbs up to Claire for five star 
January 29, 2025
Unprompted review
Reply from Just Travel Cover
Dear Mr Foster,
Thank you for taking the time to leave a review, I really appreciate it.
Kind Regards,
Claire
Avoid
I used this company and had to make a claim in September 2024. Roger Rich & Co are handling said claim. I am still waiting to hear from this company. After multiple calls and emails and sending documents as requested and being told someone will contact me, no one ever replies or contacts you. I would advise to stay well clear
January 27, 2025
Unprompted review
Reply from Just Travel Cover
Hi Yvonne,
I understand that you have spoken to our Call Centre Manager today who is looking further into this for you.
Kind Regards,
Sarah
Clear and competitive offer
The online site was very easy to navigate, the company offered me three alternative price levels, all of which very clear and all relevant information was there
January 21, 2025
Unprompted review
Reply from Just Travel Cover
Good Morning,
Thank you for taking the time to leave us a review.
I am glad you found the website easy to navigate and the information provided on all 3 levels of cover clear and relevant.
I hope you enjoy your trip.
Kind Regards,
Claire
Reply from Just Travel Cover
Good Morning,
Thank you for taking the time to leave us a review and I'm glad to see you were happy with the price of your quotation.
Kind Regards,
Claire
It would not accept my BLUE light card…
It would not accept my BLUE light card even though it is advertised on the site.
January 14, 2025
Unprompted review
Reply from Just Travel Cover
Good Morning,
Thank you for taking the time to leave us a review and I'm sorry to hear the Blue Light Card was not working online for you.
I can see one of our advisors has since contacted you to add your Blue Light discount to the quotation.
Should you have any further queries please do not hesitate to contact us.
Kind Regards,
Claire
I bought a travel insurance plan from…
I bought a travel insurance plan from them for a trip to Paris but my visa application was rejected largely because the plan Just Travel Cover sold to me wasn't legit. Someone else who bought insurance from them just told he he faced a similar issue at an embassy. Please don't bother buying from them.
January 9, 2025
Unprompted review
Reply from Just Travel Cover
Good Afternoon,
Thank you for taking the time to leave us a review.
We have requested further information from you to enable us to locate your details to investigate this but have had no response.
Unfortunately, we are unable to locate your details without either a reference number, name or email address.
If you can get in touch with the above information, we can investigate this for you.
Kind Regards,
Claire
Emma was so friendly and helpful she…
Emma was so friendly and helpful she did all she could to give us the best quote.
Thank you 👍
January 8, 2025
Unprompted review
Reply from Just Travel Cover
Dear Ms Wilkinson,
Thank you for taking the time to leave us a review.
I'm glad to hear the advisor you spoke to was friendly, helpful and obtained the best quote for you.
Kind Regards,
Claire
September claim still not paid.
I've just written directly to Just Travel as imglobal claims department still haven't paid out for a cancellation claim for flights which was submitted in September 2024. We paid £25 for our GP to complete the Medical Declaration after he advised us to cancel for medical reasons. Constant delaying tactics by imglobal Claims Department.
January 5, 2025
Unprompted review
Reply from Just Travel Cover
Dear Mrs Johnson,
Thank you for taking the time to leave us a review and I'm sorry to hear you had to cancel your trip due to medical reasons and for your experience making the claim.
I can see our assistant call centre manager has today emailed you, copying in the relevant complaints department at the claims team, and we hope to get this resolved for you promptly.
Kind Regards,
Claire
Acquiring travel insurance with Just…
Acquiring travel insurance with Just Travel is reasonably easy. What is a little tedious is the every policy you take out, its necessary to enter all the health details once again, although I understand why its necessary. However, do search out discount vouchers as this can make a real difference to the cost. For us its not just the cost of the holiday, its how much the insurance will be!
December 2, 2024
Unprompted review
Reply from Just Travel Cover
Good Morning,
Thank you for taking the time to leave us a review.
I'm glad you find acquiring the insurance reasonably easy.
I appreciate completing the medical declaration can be quite repetitive however as the medical team do update the screening process from time to time, we are required to go through the screening again if 30 days have passed since the previous screening. This is to ensure any new medical questions or questions which have changed, have been asked.
Should you have any further queries please do not hesitate to contact us.
Kind Regards,
Claire
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