Sarah Graham has been amazing throughout both the sale of our house and the purchase of our new property. She kept us updated at all times and was always on hand to answer any questions. Even though t... See more
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Review summary
Created with AI, based on recent reviews
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I would highly recommend J W Wood - Jonathan was so helpful at the outset and his local knowledge of the market was second to none. The sales team Sarah, Julie and Nicky were friendly, professional an... See more
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The most impressive thing about JWWood sales team is their communication. They told us everything that is happening. Julie in particular is the person who stayed with us through the whole process fr... See more
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I am in the process of buying a house and I couldn't have done without the help of Sarah Graham! She has been always extremely helpful and supportive throughout the process. Sarah always understood m... See more
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Company details
Written by the company
Award Winning Estate Agent with property for sale and property to let in Durham, County Durham and across the North East of England
Contact info
Old Elvet 7, DH1 3HL, Durham, United Kingdom
- jww.co.uk
4.7
Excellent
198 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
House Sale 2023
I found the staff at JW Wood very professional, understanding and helpful, if the member of staff wasn't available to speak to there was always a call back the same day. They were informative with updates and kept us in the loop and would always ensure viewings at the premises would go ahead if we couldn't make them personally.
March 1, 2023
Unprompted review
Efficient viewing
Efficient viewing
Efficient staff filled with confidence and kept updated very quickly
February 20, 2023
Unprompted review
A Positive Experience all the way.
Friendly,supportive staff all the way, Jenny in Durham was brilliant, contacting me regularly to keep me in the loop. A few twists and turns along the way from the buyer, which got me worried, but Jenny was calm and reassuring throughout, and we finally got over the line.
February 8, 2023
Unprompted review
Don’t bother even looking
Unbelievable experience trying to secure student housing for 23/24. Was told we couldn’t get any information and had to wait for the properties to launch. Checked website every 10 minutes every day. They launched and instantly every one of the 100 plus properties already had applications on. How is that even possible? Terrible agent.
October 26, 2022
Unprompted review
terrible.
terrible.
they will raise your rent after you submit the application form.
not trustable agent!
April 6, 2022
Unprompted review
Awful.
Awful.
Vile buying experience when purchasing our first home. We were not treated seriously by the agent in a little Aygo.
We asked for a second viewing once our offer had been accepted and she proceeded to follow us around the house making comments about fairies and pixies. An absolute joke and shocking, bitter attitude.
January 18, 2022
Unprompted review
Should be 0 stars
Should be 0 stars! JW WOOD ARE THE WORST ESTATE AGENT i have ever professionally and personally encountered! Rude staff, poor communication, inability to deal with timely repairs, lived in a bug infested house for 6 months and now they want my deposit! AVOID
August 28, 2021
Unprompted review
I would choose 0 stars if it was an…
I would choose 0 stars if it was an option. Difficult to deal with and always avoided maintenance requests. Was left without hot water for over a month. House was very dirty at start of tennancy (including human waste left in toilet). At end of tennancy charged ridiculous amounts for 'cleaning' which didn't need doing and were difficult to negotiate with.
July 15, 2019
Unprompted review
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