KGLashsupplies Reviews 

313
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Beauty Within Medi-Spa in Cowbridge has been using KGLashsupplies for many years and w have always been impressed with both their lash lift training and product quality. The training is professional a... See more

Company replied

Rated 5 out of 5 stars

We are a beauty salon based just outside Cambridge, and I cannot recommend this company enough. Our partnership goes back many years, where we always enjoy 5* products and outstanding service. They... See more

Company replied

Rated 5 out of 5 stars

Just completed my 2nd online training course with AH Francis. Courses are very well laid out, easy to understand and follow and help always at hand on the other end of the phone/email. Once I'd sub... See more

Company replied

Rated 5 out of 5 stars

AH francis has always been so helpful when ordering, last year I personally spoke to the owner and she helped me no end with recomendations and lashing tips! products have always been amazing quality.... See more

Company replied

Company details

  1. Beauty Salon

Written by the company

With over 20 years of experience & knowledge within the eyelash extension industry. We were one of the first eyelash extension suppliers to Introduce eyelash perming, lash lifting & eyelash extensions into the UK. KG Lash Supplies is one of the leading Lash Companies in the UK. We have trained a huge number of lash technicians, spas & beauty salons nationally, over the years. Our integrity as a company is still as strong as ever. We pride ourselves on outstanding customer service & supplying the highest quality professioanl eyelash glue, and eyelash extension products to the lash Industry. We also offer fully accredited 1-2-1 bespoke training & refresher or conversion courses in Eyelash Extensions, Lash Lifting, Rapid Volume & Brow Lamination.professional


Contact info

4.9

Excellent

TrustScore 5 out of 5

313 reviews

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4.9

All reviews

(313)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

Wow …

The other day I contacted the customer service department, as I had a lash issue with my recent order ….I was greeted by a lady on the other end of the phone, who was so polite and caring, she thanked me for alerting her on this issue, could not apologise enough and replaced the item on next day delivery service…..the Company exceeds all expectations and beyond - thank you AH Francis 😊

January 7, 2022
Unprompted review
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Reply from KGLashsupplies

Thankyou Caroline so much for such a glowing wondeful heart felt review. We are always here to help & support you wonderful clients. Its never a problem to call us if you are concerned with a product or service that we offer. We at AHFrancis want you to be happy & confident in all of our products & support xxx

Rated 5 out of 5 stars

Super knowledgeable team and a pleasure…

Super knowledgeable team and a pleasure to work with such genuine honest people

December 19, 2021
Unprompted review
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Reply from KGLashsupplies

Thankyou Michael for such a lovely review we really appreciate your time to rite this it means so much to us here at AHFrancis Lashes Limited x

Rated 5 out of 5 stars

EXCEPTIONAL SERVICE & ADVICE

We have been buying from Karen/AH Francis for years. They are helpful, extremely knowledgeable and very efficient.
In years gone by we occasionally had to go to the wholesalers in a last minute panic as had forgotten to order an item and ALWAYS regretted it.
The service from AH Francis is second to none and if you or your staff need quick answers to a problem there is no one as good as Karen to help you resolve it professionally and correctly.
We wouldn’t go elsewhere.

December 19, 2021
Unprompted review
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Reply from KGLashsupplies

Dear Anne thankyou so much for such a wonderful heat-felt review. We really love working with such professional salons like yours - Anne Roberts .. Your salon is super friendly highly professional & offers the most on trend up to date treatments. It is always a pleasure when I come up & teah your lovely gilries & have a good catch up with you. You have been such a loyal client of ours at AHFrancis lashes limited for years & years so we would like to thankyou for all of your support & loyalty, that why you are one of our VIP salons & get your reward in a discount when you place your orders with us at AHF huge hugs to you all at Anne Roberts xxx

Rated 5 out of 5 stars

Fantastic company

Fantastic company. Excellent customer serves with great products used. Faultless

December 15, 2021
Unprompted review
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Reply from KGLashsupplies

Katie thanksyou so much for your lovely feedback we really appreciate you taking the time to say how much you love us @ AHFrancis limited x

Rated 5 out of 5 stars

Wonderful company and customer service

Wonderful company and customer service. Great products that we have been using in our 2 salons for over 15 years now... love love love them..

December 14, 2021
Unprompted review
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Reply from KGLashsupplies

Hi Sarah, Thankyou so much for such wonderful feedback. We are so thankful to have such loyal clients as you that love our products as much as we do xxx

Rated 5 out of 5 stars

👍🏻❤️

👍🏻❤️ Helpful, quick, kind, on it, merry Xmas

December 11, 2021
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Reply from KGLashsupplies

Thankyou lovely we do try to keep you happy!
And look after you all especially in this xmas busy season hope you all have a fab xmas & new year xx

Rated 5 out of 5 stars

fantastic company!

This is a fantastic company with amazing products and great customer service, highly recommended! The “MasterLash” adhesive is my favourite on the market!

December 9, 2021
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Reply from KGLashsupplies

Amy thankyou for such a lovely review.
We agree our Lash Adhesives are fabulous especially the Fast & Master lash they are our best sellers! x

Rated 3 out of 5 stars

Happy with item ordered but postage a…

Happy with item ordered but postage a bit excessive £5.95 for a light small package that cost £2.70 to send.

December 2, 2021
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Reply from KGLashsupplies

Hi Nina thankyou so much for your feedback. We are so sorry you are upset ref the PP charges.
Sadly we have fulfillment house charges, picking & packing etc, it is not just the PP we have to cover. I do hope you understand this & once again we are so sorry to have upset you. But thrilled you love our AHFrancis Products x

Rated 5 out of 5 stars

I did my lash and brown training with…

I did my lash and brown training with these products and are amazing really loved working with them, will always be using them x

December 1, 2021
Unprompted review
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Reply from KGLashsupplies

Thankyou lovely i think you mean lash & Brow training😊 You were a pleasure to teach & we are so pleased you love our products, it means so much to us to get such positive feedback xx

Rated 5 out of 5 stars

So helpful & friendly

So helpful & friendly. If you have any questions or need help with any product/treatment they always make time to call.
Love working with these products!
Delivery & ordering is quick
Would highly recommend

November 30, 2021
Unprompted review
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Reply from KGLashsupplies

Thankyou so much Cherie for your lovely feedback, we love chatting to you when we call to place an order & see whats new! x

Rated 5 out of 5 stars

Excellent

Excellent. Glue is great and delivery was quicker than expected! Thank you x

November 24, 2021
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Reply from KGLashsupplies

We are pleased you are so happy with our products and service thankyou so much for your feedback x

Rated 5 out of 5 stars

Amazing company

Amazing company, friendly approachable for advice and always do what they can to make the experience for both client and user to be the best it can possibly be.

I’ve undertaken all my testing with AH Francis and look forward to furthering me Career with them

November 16, 2021
Unprompted review
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Reply from KGLashsupplies

Thankyou for lovely review we really appreciate it xx

Rated 5 out of 5 stars

AH francis has always been so helpful…

AH francis has always been so helpful when ordering, last year I personally spoke to the owner and she helped me no end with recomendations and lashing tips! products have always been amazing quality. In love with the B Curl 0.07 mixed tray the lashes are so lightweight and fluffy and also cruelty and mink free! couldnt recommend AH francis enough

November 15, 2021
Unprompted review
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Reply from KGLashsupplies

Thankyou lovely we love helping and advising what AHFrancis products would be suitable for you & your clients. We love sharing our lash passion & whats new at AHFrancis xxx

Rated 5 out of 5 stars

Amazing company and brand!

I decided to start up my own beauty business a few months ago, after previously training with Karen and feeling so comfortable and at ease whilst training with her there was only one company I wanted to use for brows and lashes.

I contacted Karen to train in lash lifting as had used AH Francis products previously (which are fabulous)! I decided to train in both lash lifting and brow lamination online as well as buying the kits for both. Karen is so helpful & knowledgeable any questions you have she is so quick to get back to you.

Ordering is so easy and always quick and efficient. I love that Karen and the team are local to Salisbury so if needed I have picked up my products. All the team are so lovely and always able to offer advice and tips.

I couldn’t be happier with AH Francis for lash lifting and brow lamination so pleased I chose this brand and my clients have all been very happy with results.

Would highly recommend to anyone wanting to train in lashes or brows! Thank you again Karen & ladies xx

November 15, 2021
Unprompted review
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Reply from KGLashsupplies

Thanksyou so much for you lovely feedback it really does mean so much to us xxx

Rated 5 out of 5 stars

I could not do without the ah Francis…

I could not do without the ah Francis bonding glue! Best product on the market! Excited to try their brow laminations kits now too!

November 15, 2021
Unprompted review
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Reply from KGLashsupplies

So pleased to hear you love our lash adhesives so much, we know so many clients and lash techs love it too. xxx

Rated 5 out of 5 stars

Fabulous company

Fabulous company , products are great always by my glues from here and very helpful

November 15, 2021
Unprompted review
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Reply from KGLashsupplies

Thankyou you so much lovely we are thrilled you love our products especially our lash adhesives xxx

Rated 5 out of 5 stars

Amazing

I have been using a h Francis for years mainly for the glue which in all honestly is absolutely amazing 100% best out there but recently started using the lashes and I am yet to be disappointing 😁

November 11, 2021
Unprompted review
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Reply from KGLashsupplies

Layla thankyou so much for you lovely feedback, we are thrilled you love the AHFrancis lashes now too as you have been with us so long purchasing lash adhesive xxx

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